2021 CADILLAC XT5 ECU

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
VEHICLE CARE 345
Warning (Continued)
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle parts.
The area damaged by the tire
chains could cause loss of control
and a crash. Use another type of
traction device only if its
manufacturer recommends it for
the vehicle's tire size combination
and road conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the traction
device if it contacts the vehicle. Do
not spin the wheels. If traction
devices are used, install them on
the front tires.
Caution
If the vehicle is equipped with a tire
size other than 235/55R20, use tire
chains only where legal and only
when necessary. Use low profile
chains that add no more than(Continued)
Caution (Continued)
12 mm thickness to the tire tread
and inner sidewall. Use chains that
are the proper size for the tires.
Install them on the tires of the
front axle. Do not use chains on the
tires of the rear axle. Tighten them
as tightly as possible with the ends
securely fastened. Drive slowly and
follow the chain manufacturer's
instructions. If the chains contact
the vehicle, stop and retighten
them. If the contact continues, slow
down until it stops. Driving too fast
or spinning the wheels with chains
on will damage the vehicle.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires are
maintained properly. See Tires0325.
If air goes out of a tire, it is much
more likely to leak out slowly. But if
there is ever a blowout, here are a few
tips about what to expect and what
to do: If a front tire fails, the flat tire creates
a drag that pulls the vehicle toward
that side. Take your foot off the
accelerator pedal and grip the steering
wheel firmly. Steer to maintain lane
position, and then gently brake to a
stop, well off the road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and may
require the same correction as used in
a skid. Stop pressing the accelerator
pedal and steer to straighten the
vehicle. It may be very bumpy and
noisy. Gently brake to a stop, well off
the road, if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash. Never
attempt to re-inflate a tire that has
been driven on while severely
underinflated or flat. Have your
(Continued)

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
VEHICLE CARE 357
Caution
Improperly tightened wheel nuts
can lead to brake pulsation and
rotor damage. To avoid expensive
brake repairs, evenly tighten the
wheel nuts in the proper sequence
and to the proper torque
specification. SeeCapacities and
Specifications 0388 for the wheel
nut torque specification.
14. Tighten the wheel nuts firmly in a crisscross sequence, as shown.
15. Lower the jack all the way and remove the jack from under the
vehicle. 16. Tighten the wheel nuts firmly with
the wheel wrench.
Storing a Flat or Spare Tire and
Tools
{Warning
Storing a jack, a tire, or other
equipment in the passenger
compartment of the vehicle could
cause injury. In a sudden stop or
collision, loose equipment could
strike someone. Store all these in
the proper place.
To store the flat or spare tire and
tools: 1. Open the liftgate. See Liftgate019.
2. Replace the tools as they were stored in the rear storage
compartment and put the
compartment cover back on.
3. Place the tire, lying flat, in the rear storage compartment.
4. Place the loop end of the strapthrough the cargo tie-down. Place
the hook end of the strap through
the loop and pull it until the strap
is fastened securely to the
tie-down.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
358 VEHICLE CARE
5. Route the strap hook through thewheel, as shown.
6. Attach the strap to the other cargo tie-down in the rear of the vehicle.
7. Tighten the strap and secure it using the buckle.
The compact spare is for temporary
use only. Replace the compact spare
tire with a full-size tire as soon as
you can.
Compact Spare Tire
{Warning
Driving with more than one
compact spare tire at a time could
result in loss of braking and
handling. This could lead to a crash
and you or others could be injured.
Use only one compact spare tire at
a time.
If this vehicle has a compact spare
tire, it was fully inflated when new;
however, it can lose air over time.
Check the inflation pressure regularly.
It should be 420 kPa (60 psi).
Stop as soon as possible and check
that the spare tire is correctly inflated
after being installed on the vehicle.
The compact spare tire is designed for
temporary use only. The vehicle will
perform differently with the spare tire
installed and it is recommended that
the vehicle speed be limited to
80 km/h (50 mph). To conserve the
tread of the spare tire, have the
standard tire repaired or replaced as
soon as convenient and return the
spare tire to the storage area. When using a compact spare tire, the
AWD (if equipped), ABS, and Traction
Control systems may engage until the
spare tire is recognized by the vehicle,
especially on slippery roads. Adjust
driving to reduce possible wheel slip.
Caution
When the compact spare is
installed, do not take the vehicle
through an automatic car wash
with guide rails. The compact spare
can get caught on the rails which
can damage the tire, wheel, and
other parts of the vehicle.
Do not use the compact spare on
other vehicles.
Do not mix the compact spare tire or
wheel with other wheels or tires. They
will not fit. Keep the spare tire and its
wheel together.
Caution
Tire chains will not fit the compact
spare. Using them can damage the
vehicle and the chains. Do not use
tire chains on the compact spare.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
VEHICLE CARE 361
8. Connect the other end of the blacknegative (–) cable to the remote
negative (–) ground terminal on the
driver side shock tower for the
discharged battery.
9. Start the engine in the vehicle with the good battery and run the
engine at idle speed for at least
four minutes.
10. Try to start the vehicle that had the dead battery. If it will not start
after a few tries, it probably needs
service.
Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables. After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped, use
the tow eye to load a disabled
vehicle onto a flatbed tow truck
(Continued)
Caution (Continued)
from a flat road surface, or to move
the vehicle a short distance. Use
caution and low speeds. The
transmission must be
in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should
have its drive wheels off the ground.
Contact Roadside Service or a
professional towing service if the
disabled vehicle must be towed.
If the vehicle is equipped with a tow
eye, only use the tow eye to pull the
vehicle onto a flatbed car carrier from
a flat road surface. Do not use the tow
eye to pull the vehicle from snow,
mud, or sand.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
VEHICLE CARE 363
Caution (Continued)
damaged. The repairs would not be
covered by the vehicle warranty. Do
not tow the vehicle with all four
wheels on the ground.
The vehicle is neither designed nor
intended to be towed with all four
wheels on the ground. If the vehicle
must be towed, a dolly should be
used. See the following information on
dolly towing.
Dolly Towing
Driving onto a Dolly 1. Start the vehicle and drive onto the dolly.
2. Place the vehicle in P (Park).
3. Turn off the vehicle.
4. Open the hood.
5. Exit the vehicle and secure the vehicle onto the dolly.
6. Disconnect the negative (–) terminal connector from the
12-volt battery.
7. Close the hood of the vehicle.
Removing the Vehicle from a Dolly 1. Make sure the vehicle is secured to the dolly.
2. Open the door and open the hood of the vehicle.
3. Connect the negative (–) terminal connector from the 12-volt battery.
4. Unsecure the vehicle and remove it from the dolly.Towing the Vehicle from
the Rear

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
372 VEHICLE CARE
3. Make sure the floor mat is properlysecured in place. Verify the floor
mat does not interfere with the
pedals.
Cleaning Rubber Floor Mats
(All-Weather Mats and Floor
Liners)
{Warning
Do not use cleaners that contain
silicone, wax-based products,
or cleaners that increase gloss on
rubber floor mats/liners. These
cleaners can permanently change
the appearance and feel of the
rubber and can make the floor
mats/liners slippery. Your foot
could slip while operating the
vehicle, and you could lose control,
resulting in a crash. You or others
could be injured.
Use a soft cloth and/or a brush
dampened with water to remove dust
and loose dirt. For more thorough
cleaning, use a mild soap solution.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
392 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 392
Customer Assistance Offices . . . . 394
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 394
Online Owner Center . . . . . . . . . . . . . 395
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 395
Roadside Service . . . . . . . . . . . . . . . . . 396
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 397
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 398
Collision Damage Repair . . . . . . . . . 399
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 401
Radio Frequency Statement . . . . . 401
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 402
Reporting Safety Defects to the Canadian Government . . . . . . . . . 402
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 402
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 403
Event Data Recorders . . . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Infotainment System . . . . . . . . . . . . . 404
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
396 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.