2021 CADILLAC XT5 infotainment

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
392 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 392
Customer Assistance Offices . . . . 394
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 394
Online Owner Center . . . . . . . . . . . . . 395
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 395
Roadside Service . . . . . . . . . . . . . . . . . 396
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 397
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 398
Collision Damage Repair . . . . . . . . . 399
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 401
Radio Frequency Statement . . . . . 401
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 402
Reporting Safety Defects to the Canadian Government . . . . . . . . . 402
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 402
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 403
Event Data Recorders . . . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Infotainment System . . . . . . . . . . . . . 404
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
404 CUSTOMER INFORMATION
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR.
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected and
transmitted through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features,
including infotainment; and the
location and approximate GPS speed
of the vehicle. Refer to the OnStar
Terms and Conditions and Privacy
Statement on the OnStar website.
See
OnStar Additional Information
0 406.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment section for
information on stored data and for
deletion instructions.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
ONSTAR 405
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 405
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 406
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 406
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
.Open the OnStar app on the
infotainment display. See OnStar
System 0154 for information on
how to use the OnStar app.
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
408 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
410 CONNECTED SERVICES
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 410
Connections . . . . . . . . . . . . . . . . . . . . . . 411
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 412
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with
the last direction given, then
responds with “OnStar ready,” then
a tone.
Get My Destination
1. Press
=. System responds: “OnStar
ready,” then a tone.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CONNECTED SERVICES 411
2. Say“Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,” then
a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the
Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some
vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
INDEX 415
Child RestraintsInfants and Young Children . . . . . . . 68
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . . . . . 74
Older Children . . . . . . . . . . . . . . . . . . . . . 67
Securing . . . . . . . . . . . . . . . . . . . . . . . . 80, 82
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . 316
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . 364
Interior Care . . . . . . . . . . . . . . . . . . . . . . 368
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . . . . 201
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . . . . . 102
Collision Damage Repair . . . . . . . . . . . 399
Compact Spare Tire . . . . . . . . . . . . . . . . . 358
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Compressor Kit, Tire Sealant . . . . . . . 347
Connected Services
Connections . . . . . . . . . . . . . . . . . . . . . . . 411
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 412
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 410
Connections Connected Services . . . . . . . . . . . . . . . 411 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Control of a Vehicle . . . . . . . . . . . . . . . . 211
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . . 142
Convenience Net . . . . . . . . . . . . . . . . . . . . . 91
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 29
Coolant
Engine Temperature Gauge . . . . . . 106
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .201, 206
Cooling System . . . . . . . . . . . . . . . . . . . . . 304
Cornering Lamps . . . . . . . . . . . . . . . . . . . 136
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 136
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Coverage Explanations . . . . . . . . . . . . . 168
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 243
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cruise Control, Adaptive . . . . . . . . . . . 245
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Customer Assistance . . . . . . . . . . . . . . . 394 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Text Telephone (TTY) Users . . . . . 394 Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . . 401
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . 403
D
Damage Repair, Collision . . . . . . . . . . . 399
Danger, Warning, and Caution . . . . . . . . 2
Data Collection Infotainment System . . . . . . . . . . . . . 404
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Data Recorders, Event . . . . . . . . . . . . . . 403
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . . . . 168
Daytime Running Lamps (DRL) . . . 134
Defensive Driving . . . . . . . . . . . . . . . . . . . 211
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 17
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Diagnostics
Connected Services . . . . . . . . . . . . . . . 412
Distracted Driving . . . . . . . . . . . . . . . . . . 210
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 136
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 117
Delayed Locking . . . . . . . . . . . . . . . . . . . 17
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cadillac XT5 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14590481) - 2021 - CRC - 10/22/20
418 INDEX
Heating . . . . . . . . . . . . . . . . . . . . . . . . .201, 206
High-Beam On Light . . . . . . . . . . . . . . . . 116
High-Speed Operation . . . . . . . . . . . . . . 333
Hill and Mountain Roads . . . . . . . . . . 218
Hill Start Assist (HSA) . . . . . . . . . . . . . 240
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How to Wear Seat Belts Properly . . . 49
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . .201, 206
I
If the System Needs Service . . . . . . . 168
Ignition Positions . . . . . . . . . . . . . . . . . . . 224
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . 28
IndicatorPedestrian Ahead . . . . . . . . . . . . . . . . . 113
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . 112
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Information Publication Ordering . . . . . . . . . . . . . 401
Infotainment System . . . . . . . . . . . . . . . 404
Instrument Cluster . . . . . . . . . . . . . . . . . 102
Instrument Panel Overview . . . . . . . . . . . 4
Interior Rearview Mirrors . . . . . . . . . . . 31
Introduction . . . . . . . . . . . . . . . . . . . . . . 1, 139
J
Jump Starting - North America . . . . 359
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . . 7
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
L
Labeling, Tire Sidewall . . . . . . . . . . . . . 327
Lamps Cornering . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Daytime Running (DRL) . . . . . . . . . . 134
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Exterior Controls . . . . . . . . . . . . . . . . . . 132
Exterior Lamps Off Reminder . . . . 134
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . 108
On Reminder . . . . . . . . . . . . . . . . . . . . . . 116
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Lane Change Alert (LCA) . . . . . . . . . . . 272
Lane Keep Assist (LKA) . . . . . . . . . . . . 274
Lane Keep Assist Light . . . . . . . . . . . . . 112
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . 51
LATCH System Replacing Parts after a Crash . . . . . 80
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . 74 LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . 315
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Light
Performance Shifting . . . . . . . . . . . . . 111
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Illumination Control . . . . . . . . . . . . . . 136
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Lights Airbag Readiness . . . . . . . . . . . . . . . . . 107
All-Wheel Drive . . . . . . . . . . . . . . . . . . . 112
Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . 111
Brake System Warning . . . . . . . . . . . 110
Charging System . . . . . . . . . . . . . . . . . . 108
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . . . . . . 116
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Driver Mode Control . . . . . . . . . . . . . . 114
Electric Parking Brake . . . . . . . . . . . . 110
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . 114
Engine Oil Pressure . . . . . . . . . . . . . . . 115
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 134
High-Beam On . . . . . . . . . . . . . . . . . . . . 116
High/Low Beam Changer . . . . . . . . . 134