2021 CADILLAC XT4 ECU

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
300 VEHICLE CARE
2. Push the ENGINE START/STOP toturn the vehicle off.
3. Lift the wiper arm away from the window.
4. Push the release lever (2) to disengage the hook and push the
wiper arm (1) out of the blade
assembly (3).
5. Push the new blade assembly securely on the wiper arm until the
release lever clicks into place.
6. Start the engine and the rear wiper will return to its normal position.
Windshield Replacement
HUD System
If equipped, the windshield is part of
the HUD system. If the windshield
must be replaced, get one that is
designed for HUD or the HUD image
may look out of focus.
Driver Assistance Systems
When a windshield replacement is
needed and the vehicle is equipped
with a front-looking camera sensor for
the Driver Assistance Systems, the
windshield must be installed according to GM specifications for
these systems to work properly. If it is
not, there may be unexpected
behavior and/or messages from these
systems.
Acoustic Windshield
The vehicle is equipped with an
acoustic windshield. If the windshield
needs to be replaced, be sure to get an
acoustic windshield so you will
continue to have the benefits an
acoustic windshield can provide.
Gas Strut(s)
This vehicle is equipped with gas
strut(s) to provide assistance in lifting
and holding open the hood/trunk/
liftgate system in full open position.
{Warning
If the gas struts that hold open the
hood, trunk, and/or liftgate fail, you
or others could be seriously injured.
Take the vehicle to your dealer for
service immediately. Visually
inspect the gas struts for signs of
wear, cracks, or other damage
(Continued)
Warning (Continued)
periodically. Check to make sure the
hood/trunk/liftgate is held open
with enough force. If struts are
failing to hold the hood/trunk/
liftgate, do not operate. Have the
vehicle serviced.
Caution
Do not apply tape or hang any
objects from gas struts. Also do not
push down or pull on gas struts.
This may cause damage to the
vehicle.
See Maintenance Schedule 0358.

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VEHICLE CARE 329
Warning (Continued)
clearance. Tire chains used on a
vehicle without the proper amount
of clearance can cause damage to
the brakes, suspension, or other
vehicle parts. The area damaged by
the tire chains could cause loss of
control and a crash. Use another
type of traction device only if its
manufacturer recommends it for
the vehicle's tire size combination
and road conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the traction
device if it contacts the vehicle. Do
not spin the wheels. If traction
devices are used, install them on
the front tires.
Caution
If the vehicle is equipped with a tire
size other than 235/60R18 or
245/45R20, use tire chains only
where legal and only when
necessary. Use low profile chains(Continued)
Caution (Continued)
that add no more than 12 mm
thickness to the tire tread and inner
sidewall. Use chains that are the
proper size for the tires. Install
them on the tires of the front axle.
Do not use chains on the tires of
the rear axle. Tighten them as
tightly as possible with the ends
securely fastened. Drive slowly and
follow the chain manufacturer's
instructions. If the chains contact
the vehicle, stop and retighten
them. If the contact continues, slow
down until it stops. Driving too fast
or spinning the wheels with chains
on will damage the vehicle.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires are
maintained properly. See Tires0308.
If air goes out of a tire, it is much
more likely to leak out slowly. But if
there is ever a blowout, here are a few
tips about what to expect and what
to do: If a front tire fails, the flat tire creates
a drag that pulls the vehicle toward
that side. Take your foot off the
accelerator pedal and grip the steering
wheel firmly. Steer to maintain lane
position, and then gently brake to a
stop, well off the road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and may
require the same correction as used in
a skid. Stop pressing the accelerator
pedal and steer to straighten the
vehicle. It may be very bumpy and
noisy. Gently brake to a stop, well off
the road, if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash. Never
attempt to re-inflate a tire that has
been driven on while severely
underinflated or flat. Have your
(Continued)

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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VEHICLE CARE 345
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash or
hook to suspension components.
Use the proper straps around the
tires to secure the vehicle. Do not
drag a locked wheel/tire. Use tire
skates or dollies under any locked
wheel/tire while loading the vehicle.
Do not use a sling type lift to tow
the vehicle. This could damage the
vehicle.
Caution
Improper use of the tow eye can
damage the vehicle. If equipped, use
the tow eye to load a disabled
vehicle onto a flatbed tow truck
from a flat road surface, or to move
the vehicle a short distance. Use
caution and low speeds. The(Continued)
Caution (Continued)
transmission must be
in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach angles,
if necessary. A towed vehicle should
have its drive wheels off the ground.
Contact Roadside Service or a
professional towing service if the
disabled vehicle must be towed.
The vehicle is equipped with specific
attachment points to be used by the
towing provider. These holes may be used to pull the vehicle from a flat
road surface onto the flatbed tow
truck.
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle, such as behind a motor home.
The two most common types of
recreational vehicle towing are known
as dinghy towing and dolly towing.
Dinghy towing is towing the vehicle
with all four wheels on the ground.
Dolly towing is towing the vehicle
with two wheels on the ground and
two wheels up on a device known as a
dolly.
Here are some important things to
consider before recreational vehicle
towing:
.Become familiar with the local laws
that apply to recreational vehicle
towing. These laws may vary by
region.
.The towing capacity of the towing
vehicle. Be sure to read the tow
vehicle manufacturer's
recommendations.

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6. The EPB amber telltale will remainflashing and parking brake will be
released if process is successful.
7. Put the front wheels on the dolly.
8. Shift the transmission to P (Park).
9. Turn the vehicle off.
10. Secure the vehicle to the dolly.
11. Follow the dolly manufacturer's instructions for preparing the
vehicle and dolly for towing.
12. Open the hood.
13. Disconnect the negative (-) terminal connector from the 12–
volt battery.
14. Close and latch the hood.
Unloading from the Dolly1. On level ground open the hood.
2. Connect the negative (-) terminal connector to the 12–volt battery.
3. Close the hood.
4. Follow the dolly manufacturer's instructions for preparing the
vehicle and dolly for unloading.
5. Unsecure the vehicle from the dolly.
6. Start the engine. 7. Shift the transmission to
R (Reverse).
8. Drive vehicle off of the dolly.
9. Shift the transmission to P (Park).
10. Apply the brake pedal and hold until step 12.
11. Push and hold the EPB switch for 5 seconds.
12. The EPB amber telltale in the IP cluster will go out.
13. Apply and release Parking Brake by pushing the EPB switch.
Towing the Vehicle from
the Rear
Caution
Towing the vehicle from the rear
could damage it. Also, repairs would
not be covered by the vehicle
warranty. Never have the vehicle
towed from the rear.
Do not tow the vehicle from the rear.

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{Warning
Do not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they might
not be able to provide adequate
protection. Clean and rinse seat belt
webbing only with mild soap and
lukewarm water. Allow the webbing
to dry.
Floor Mats
{Warning
If a floor mat is the wrong size or is
not properly installed, it can
interfere with the pedals.
Interference with the pedals can
cause unintended acceleration and/
or increased stopping distance
which can cause a crash and injury.
Make sure the floor mat does not
interfere with the pedals.
Use the following guidelines for
proper floor mat usage.
.The original equipment floor mats
were designed for your vehicle.
If the floor mats need replacing, it
is recommended that certified floor
mats be purchased. Non-certified
floor mats may not fit properly and
may interfere with the pedals.
Always check that the floor mats do
not interfere with the pedals.
.Do not use a floor mat if the vehicle
is not equipped with a floor mat
retainer on the driver side floor.
.Use the floor mat with the correct
side up. Do not turn it over.
.Do not place anything on top of the
driver side floor mat.
.Use only a single floor mat on the
driver side.
.Do not place one floor mat on top
of another.
Removing and Replacing the
Floor Mats
The driver and passenger side floor
mats are held in place by two
button-type retainers.
1. Pull up on the rear of the floor mat to unlock each retainer and
remove.
2. Reinstall by lining up the floor mat retainer openings over the carpet
retainers and pushing down to
snap into position.
3. Make sure the floor mat is properly secured in place. Verify the floor
mat does not interfere with the
pedals.

Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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374 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 374
Customer Assistance Offices . . . . 376
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 376
Online Owner Center . . . . . . . . . . . . . 377
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 377
Roadside Service . . . . . . . . . . . . . . . . . 378
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 379
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 380
Collision Damage Repair . . . . . . . . . 381
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 383
Radio Frequency Statement . . . . . 383
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 384
Reporting Safety Defects to the Canadian Government . . . . . . . . . 384
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 384
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 385
Event Data Recorders . . . . . . . . . . . . 385
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Infotainment System . . . . . . . . . . . . . 386
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

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378 CUSTOMER INFORMATION
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if
you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 500 miles.

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CUSTOMER INFORMATION 385
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We
collect this information to provide,
evaluate, improve, and troubleshoot
our products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic access
or control is important to GM. GM
maintains appropriate security
standards, practices, guidelines and
controls aimed at defending the
vehicle and the vehicle service
ecosystem against unauthorized
electronic access, detecting possible
malicious activity in related networks,
and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner.
Security incidents could impact your
safety or compromise your private
data. To minimize security risks,
please do not connect your vehicle
electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such
as Bluetooth, WIFI or similartechnology). In the event you suspect
any security incident impacting your
data or the safe operation of your
vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an event
data recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were buckled/
fastened;
.How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,