Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
ONSTAR 387
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 387
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 388
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 388
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
.Open the OnStar app on the
infotainment display. See OnStar
System 0150 for information on
how to use the OnStar app.
Or
.Give OnStar Turn-by-Turn
Navigation voice commands.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
390 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
CONNECTED SERVICES 393
2. Say“Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,” then
a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada). Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen. 2. The Wi-Fi settings will display the
Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some
vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
404 INDEX
Service (cont'd)Maintenance Records . . . . . . . . . . . . 369
Maintenance, General
Information . . . . . . . . . . . . . . . . . . . . . . 357
Parts Identification . . . . . . . . . . . . . . . 370
Scheduling Appointments . . . . . . . . 379
Service Electric Parking Brake
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Services Special Application . . . . . . . . . . . . . . . 364
Servicing System . . . . . . . . . . . . . . . . . . . . 164
Servicing the Airbag . . . . . . . . . . . . . . . . . 64
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . 224
Side Blind Zone Alert (SBZA) . . . . . . 263
Signals, Turn and Lane-Change . . . . 132
Software Updates . . . . . . . . . . . . . . . . . . . 142
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Special Application Services . . . . . . . 364
Specifications and Capacities . . . . . . 371
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . 101
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . 234
Start Vehicle, Remote . . . . . . . . . . . . . . . 14 Starting the Engine . . . . . . . . . . . . . . . . . 220
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Heated Wheel . . . . . . . . . . . . . . . . . . . . . . 91
Wheel Adjustment . . . . . . . . . . . . . . . . . 91
Wheel Controls . . . . . . . . . . . . . . . . . . . . 91
Steering Wheel Controls . . . . . . . . . . . 138
Stop/Start System . . . . . . . . . . . . . . . . . . 221
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . 87
Center Console . . . . . . . . . . . . . . . . . . . . . 86
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Roof Rack System . . . . . . . . . . . . . . . . . 88
Sunglasses . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Umbrella . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Storage Compartments . . . . . . . . . . . . . . 84
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . . . . . . 336
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 214
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . 310
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Sunglass Storage . . . . . . . . . . . . . . . . . . . . . 85
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 155
System Engine Air Filter Life . . . . . . . . . . . . . 289
Forward Collision Alert (FCA) . . . . 258
Global Positioning . . . . . . . . . . . . . . . . 163
Infotainment . . . . . . . . . . . . . . . . . . . . . . 386
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Systems Driver Assistance . . . . . . . . . . . . . . . . . 248
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 102
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Text Telephone (TTY) Users . . . . . . . 376
Theft-Deterrent Systems . . . . . . . . . . . . 27
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . 27
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 309
Buying New Tires . . . . . . . . . . . . . . . . . 325
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Compact Spare . . . . . . . . . . . . . . . . . . . . 341
Designations . . . . . . . . . . . . . . . . . . . . . . 312
Different Size . . . . . . . . . . . . . . . . . . . . . . 326
If a Tire Goes Flat . . . . . . . . . . . . . . . . 329
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14584367) - 2021 - CRC - 10/14/20
INDEX 405
Tires (cont'd)Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 322
Pressure . . . . . . . . . . . . . . . . . . . . . 316, 317
Pressure Light . . . . . . . . . . . . . . . . . . . . . 111
Pressure Monitor Operation . . . . . . 319
Pressure Monitor System . . . . . . . . 318
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Sealant and Compressor Kit . . . . . 331
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Sidewall Labeling . . . . . . . . . . . . . . . . . 310
Terminology and Definitions . . . . 313
Uniform Tire Quality Grading . . . . 326
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Wheel Replacement . . . . . . . . . . . . . . 328
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . 267
Towing Driving Characteristics . . . . . . . . . . . 271
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 277
General Information . . . . . . . . . . . . . . 270
Recreational Vehicle . . . . . . . . . . . . . . 345
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Trailer Sway Control (TSC) . . . . . . . 279
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Traction
Control System
(TCS)/StabiliTrak Light . . . . . . . . . 110
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 235
Trademarks and License
Agreements . . . . . . . . . . . . . . . . . . . . . . . . 187
Trailer Sway Control (TSC) . . . . . . . . . . . . . . . 279
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 226
Fluid, Automatic . . . . . . . . . . . . . . . . . . 289
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 101
Turn and Lane-Change Signals . . . . 132
U
Umbrella Storage . . . . . . . . . . . . . . . . . . . . 87
Uniform Tire Quality Grading . . . . . . 326
Universal Remote System . . . . . . . . . . 125 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Programming . . . . . . . . . . . . . . . . . . . . . . 125
Updates
Map Data . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using the Navigation System . . . . . . 151
Using the System . . . . . . . . . . . . . . . . . . . 139
Using This Manual . . . . . . . . . . . . . . . . . . . . 2
V
Vehicle
Alarm System . . . . . . . . . . . . . . . . . . . . . . 25
Canadian Owners . . . . . . . . . . . . . . . . . . . . 1
Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Identification Number (VIN) . . . . . 370
Load Limits . . . . . . . . . . . . . . . . . . . . . . . 215
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Personalization . . . . . . . . . . . . . . . . . . . 120
Remote Start . . . . . . . . . . . . . . . . . . . . . . . 14
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Speed Messages . . . . . . . . . . . . . . . . . . . 120
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Vehicle Ahead Indicator . . . . . . . . . . . . 109
Vehicle Care Storing the Tire Sealant andCompressor Kit . . . . . . . . . . . . . . . . . . 336
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 316
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Vehicle Positioning . . . . . . . . . . . . . . . . . 163
Ventilation, Air . . . . . . . . . . . . . . . . . . . . . 201