2021 CADILLAC CT5 phone

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
192 INFOTAINMENT SYSTEM
.Overspeed Warnings–the number
of times the speed warning setting
was exceeded.
.Wide Open Throttle –the number
of times the accelerator pedal was
pressed nearly all the way down.
.Forward Collision Alerts –the
number of times the driver was
notified when approaching a vehicle
ahead too quickly and at potential
risk for a crash.
.Forward Automatic Braking, also
called Automatic Emergency
Braking (if equipped) –the number
of times the vehicle detected that a
forward collision was imminent and
applied the brakes.
.Reverse Automatic Braking (if
equipped) –the number of times
the vehicle detected that a rearward
collision was imminent and applied
the brakes.
.Traction Control –the number of
times the Traction Control System
activated to reduce wheel spin or
loss of traction.
.Stability Control –the number of
events which required the use of
electronic stability control.
.Antilock Braking System Active –
The number of Antilock Brake
System activations.
.Tailgating Alerts –the number of
times the driver was alerted for
following a vehicle ahead too
closely.
Report Card Data
Cumulative Data is saved for all trips
until the Report Card is reset or until
the maximum count is exceeded.
If the maximum count is exceeded for
a Report Card line item, that item will
no longer be updated in the Report
Card until it is reset. Each item will
report a maximum of 1,000 counts.
The distance driven will report a
maximum of 64,374 km (40,000 mi).
To delete Report Card data, do one of
the following:
.From the Report Card display, touch
Reset.
.Touch Clear All Teen Keys and PIN
from the Teen Driver menu. This
will also unregister any Teen Driver
keys and delete the PIN.
Forgotten PIN
See your dealer to reset the PIN.
Trademarks and License
Agreements
FCC Information
See Radio Frequency Statement 0410.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or iPhone,
respectively, and has been certified by
the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this
device or its compliance with safety
and regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and
iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
INFOTAINMENT SYSTEM 197
The Data for areas of Canada includes
information taken with permission
from Canadian authorities, including:
© Her Majesty the Queen in Right of
Canada, © Queen's Printer for Ontario,
© Canada Post Corporation, GeoBase
®.
HERE holds a nonexclusive license
from the United States Postal Service
®
to publish and sell ZIP+4®
information.
© United States Postal Service 2013.
Prices are not established, controlled,
or approved by the United States
Postal Service. The following
trademarks and registrations are
owned by the USPS: United States
Postal Service, USPS, and ZIP+4.
TERMS AND CONDITIONS
Personal Use Only: You agree to use
this Data for the solely personal,
noncommercial purposes for which
you were licensed, and not for service
bureau, timesharing or other similar
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extent permitted by mandatory laws.
You may transfer the Data and all
accompanying materials on a
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subset thereof.
Restrictions
Except where you have been
specifically licensed to do so by HERE
and without limiting the preceding
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Warning
This Data may contain inaccurate or
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No Warranty
This Data is provided to you
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Disclaimer of Warranty
THE DATABASE IS PROVIDED ON AN
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LICENSORS AND SUPPLIERS)

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
DRIVING AND OPERATING 209
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . 297
Recommended Fuel (LSY 2.0L L4Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Recommended Fuel (LGY 3.0L V6 Engine) . . . . . . . . . . . . . . . . . . . . . . 297
Prohibited Fuels . . . . . . . . . . . . . . . . . . 298
Fuels in Foreign Countries . . . . . . . 298
Fuel Additives . . . . . . . . . . . . . . . . . . . . 298
Filling the Tank . . . . . . . . . . . . . . . . . . 298
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . . . . . . 300
Trailer Towing
General Towing Information . . . . 300
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 301
Trailer Towing (LSY 2.0L L4 and
LGY 3.0L V6 Engines Only) . . . . 304
Towing Equipment . . . . . . . . . . . . . . . 306
Conversions and Add-Ons
Add-On Electrical Equipment . . . 307
Driving Information
Driving for Better Fuel
Economy
Driving habits can affect fuel mileage.
Here are some driving tips to get the
best fuel economy possible:
.Set the climate controls to the
desired temperature after the engine
is started, or turn them off when
not required.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid abrupt
stops.
.Avoid idling the engine for long
periods of time.
.When road and weather conditions
are appropriate, use cruise control.
.Always follow posted speed limits or
drive more slowly when conditions
require.
.Keep vehicle tires properly inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with the
same TPC Spec number molded into
the tire's sidewall near the size.
.Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
.Do not use a phone in demanding
driving situations. Use a hands-free
method to place or receive
necessary phone calls.
.Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
.Designate a front seat passenger to
handle potential distractions.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
210 DRIVING AND OPERATING
.Become familiar with vehicle
features before driving, such as
programming favorite radio stations
and adjusting climate control and
seat settings. Program all trip
information into any navigation
device prior to driving.
.Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
.Stop or park the vehicle to tend to
children.
.Keep pets in an appropriate carrier
or restraint.
.Avoid stressful conversations while
driving, whether with a passenger or
on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts045.
.Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless and
make mistakes. Anticipate what
they may do and be ready.
.Allow enough following distance
between you and the driver in front
of you.
.Focus on the task of driving.
Impaired Driving
Death and injury associated with
impaired driving is a global tragedy.
{Warning
Drinking alcohol or taking drugs
and then driving is very dangerous.
Your reflexes, perceptions,
attentiveness, and judgment can be
affected by even a small amount of
alcohol or drugs. You can have a
(Continued)
Warning (Continued)
serious—or even fatal —collision
if you drive after drinking or taking
drugs.
Do not drive while under the
influence of alcohol or drugs,
or ride with a driver who has been
drinking or is impaired by drugs.
Find alternate transportation home;
or if you are with a group, designate
a driver who will remain sober.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is about
three-quarters of a second. In that
time, a vehicle moving at 100 km/h

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
CUSTOMER INFORMATION 401
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 401
Customer Assistance Offices . . . . 403
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 403
Online Owner Center . . . . . . . . . . . . . 404
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 404
Roadside Service . . . . . . . . . . . . . . . . . 405
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 406
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 407
Collision Damage Repair . . . . . . . . . 408
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 410
Radio Frequency Statement . . . . . 410
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 411
Reporting Safety Defects to the Canadian Government . . . . . . . . . 411
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 411
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 412
Event Data Recorders . . . . . . . . . . . . 412
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Infotainment System . . . . . . . . . . . . . 413
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
402 CUSTOMER INFORMATION
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification Number (VIN).
This is available from the vehicle
registration or title, or the plate at
the top left of the instrument panel
and visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are
completely satisfied with the new
vehicle. However, if you continue to remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the
New Vehicle Limited Warranty.
Although you may be required to
resort to this informal dispute
resolution program prior to filing a
court action, use of the program is
free of charge and your case will
generally be heard within 40 days.
If you do not agree with the decision
given in your case, you may reject it
and proceed with any other venue for
relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
arbitration of owner disputes involving

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
CUSTOMER INFORMATION 403
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.cadillaccanada.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-14584312) -
2021 - CRC - 11/23/20
404 CUSTOMER INFORMATION
Online Owner Center
The Cadillac Owner Center (U.S.)
my.cadillac.com
Learn more about your vehicle
features, shop for and manage your
connected services and OnStar plans,
and access diagnostic information
specific to your vehicle.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 396.
H:Manage your profile and payment
information. View your GM Rewards
Card earnings and My Cadillac
Rewards points.
F: Chat with online help
representatives.
Visit my.cadillac.com and create an
account today.
Cadillac Owner Centre (Canada)
mycadillac.ca
Visit the Cadillac Owner Centre at
mycadillac.ca (English) or
my.cadillac.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.