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Customer Information 337
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
tohttp://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-200-28425 or
800-466-0818. In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
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338 Customer Information
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.Event Data Recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal driving conditions and no personal data
(e.g., name, gender, age, and crash location)
are recorded. However, other parties, such
as law enforcement, could combine the EDR
data with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an EDR, special
equipment is required, and access to the
vehicle or the EDR is needed. In addition to
the vehicle manufacturer, other parties, such
as law enforcement, that have the special
equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access these data or share it
with others except: with the consent of the
vehicle owner or, if the vehicle is leased,
with the consent of the lessee; in response
to an official request by police or similar
government office; as part of GM's defense
of litigation through the discovery process;
or, as required by law. Data that GM collects
or receives may also be used for GM
research needs or may be made available to
others for research purposes, where a need
is shown and the data is not tied to a
specific vehicle or vehicle owner.
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340 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 340
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
OnStar Additional Information
OnStar Additional Information . . . . . . . . . 341
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. See OnStar System 0137 for
information on how to use the
OnStar app.
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
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OnStar 341
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.
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OnStar 343
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0251. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations, or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
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346 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are
sent to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
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348 Index
IndexA
About Driving the Vehicle . . . . . . . . . . . . . . . . . .2
Accessories and Modifications . . . . . . . . . . . 254
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 201
Adaptive Cruise Control . . . . . . . . . . . . . . . . . . .214
Adaptive Forward Lighting (AFL) . . . . . . . . . . 121
Add-On Electrical Equipment . . . . . . . . . . . . . . 251
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Additional Maintenance and Care . . . . . . . . 319
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 34
Agreements Trademarks and License . . . . . . . . . . . . . . . 169
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 261
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 178, 180
Air Filter Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Air Filter, Passenger Compartment . . . . . . . 184
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Airbag System
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
How Does an Airbag Restrain? . . . . . . . . . . 52
Passenger Sensing System . . . . . . . . . . . . . . 53
What Makes an Airbag Inflate? . . . . . . . . . 52
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
When Should an Airbag Inflate? . . . . . . . . . 51 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . . . . . . . . . 50
Airbags Adding Equipment to the Vehicle . . . . . . . 57
Passenger Status Indicator . . . . . . . . . . . . . . 94
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 94
Servicing Airbag-Equipped Vehicles . . . . . . 57
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 23
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Rear Pedestrian . . . . . . . . . . . . . . . . . . . . . . . . 230
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 237
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 279
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . 207, 269 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Antilock Brake System (ABS) . . . . . . . . . . . . . 207
Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Apple CarPlay and Android Auto . . . . . . . . . .158
Assistance Program, Roadside . . . . . . . . . . . . . 331
Assistance Systems for Driving . . . . . . . . . . . 231
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Index 349
Assistance Systems for Parking andBacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Auto Stop Stop/Start System . . . . . . . . . . . . . . . . . . . . . 199
Automatic
Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 25
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Emergency Braking (AEB) . . . . . . . . . . . . . . 234
Headlamp System . . . . . . . . . . . . . . . . . . . . . 120
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 260
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 206
Avoiding Untrusted Media Devices . . . . . . . .134
B
Battery
Exterior Lighting Battery Saver . . . . . . . . 124
Load Management . . . . . . . . . . . . . . . . . . . . . 124
Power Protection . . . . . . . . . . . . . . . . . . . . . . 124
Battery - North America . . . . . . . . . . . . 268, 302
Blade Replacement, Wiper . . . . . . . . . . . . . . . 269
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 153, 154
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . 136 Brake
Parking, Electric . . . . . . . . . . . . . . . . . . . . . . . . 208
System Warning Light . . . . . . . . . . . . . . . . . . 96
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Automatic Emergency (AEB) . . . . . . . . . . . 234
Braking System Front Pedestrian (FPB) . . . . . . . . . . . . . . . . . 235
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 196
Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 272
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 291C
California Perchlorate Materials Requirements . . . 254
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . 254, 268, 302, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . 326
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 203 Carbon Monoxide (cont'd)
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 192
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Management System . . . . . . . . . . . . . . . . . . . 78
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . .77
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Charging System Light . . . . . . . . . . . . . . . . . . . . 95
Check Engine Light (Malfunction Indicator) . . . . 95
Child Restraints
Infants and Young Children . . . . . . . . . . . . . 60
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71, 73
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Climate Control Systems . . . . . . . . . . . . . . . . . .178 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 178