2021 BUICK ENCORE phone

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
OnStar 295
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
296 OnStar
Reactivation for Subsequent Owners
PressQand follow the prompts to speak to
an Advisor as soon as possible. The Advisor
will update vehicle records and explain
OnStar or connected service options.
How OnStar Service Works
Automatic Crash Response, Emergency
Services, Crisis Assist, Stolen Vehicle
Assistance, Remote Services, and Roadside
Assistance are available on most vehicles.
Not all OnStar services are available
everywhere or on all vehicles. For more
information, a full description of OnStar
services, system limitations, and OnStar User
Terms, Privacy Statement, and Software
Terms:
.Call 1-888-4ONSTAR (1-888-466-7827).
.See www.onstar.com (U.S.).
.See www.onstar.ca (Canada).
.Call TTY 1-877-248-2080.
.PressQto speak with an Advisor.
OnStar or connected services cannot work
unless the vehicle is in a place where OnStar
has an agreement with a wireless service
provider for service in that area. The
wireless service provider must also have
coverage, network capacity, reception, and technology compatible with OnStar or
connected services. Service involving location
information about the vehicle cannot work
unless GPS signals are available,
unobstructed, and compatible with the
OnStar hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed or it has
not been properly maintained. If equipment
or software is added, connected,
or modified, OnStar or connected services
may not work. Other problems beyond the
control of OnStar
—such as hills, tall
buildings, tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash, or wireless
phone network congestion or jamming —
may prevent service.
See Radio Frequency Statement 0290.
Services for People with Disabilities
Advisors provide services to help with
physical disabilities and medical conditions.
Press
Qto help:
.Locate a gas station with an attendant to
pump gas.
.Find a hotel, restaurant, etc., that meets
accessibility needs.
.Provide directions to the closest hospital
or pharmacy in urgent situations.
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
dealer-installed TTY system can provide
in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
300 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
304 Index
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . . . 252
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Connected Services Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Connections Connected Services . . . . . . . . . . . . . . . . . . . . 300
Control
Traction and Electronic Stability . . . . . . . 185
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . 165
Controls Steering Wheel . . . . . . . . . . . . . . . . . . . 106, 139
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Coolant
Engine Temperature Gauge . . . . . . . . . . . . . 78
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Courtesy Transportation Program . . . . . . . . 287
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Covers Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Customer Assistance . . . . . . . . . . . . . . . . . . . . . 284 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Text Telephone (TTY) Users . . . . . . . . . . . . 284
Customer Information
Publications Ordering Information . . . . . 289
Customer Satisfaction Procedure . . . . . . . . . 282
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . 288
Danger, Warning, and Caution . . . . . . . . . . . . . .2
Data Collection Infotainment System . . . . . . . . . . . . . . . . . . 293
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Data Recorders, Event . . . . . . . . . . . . . . . . . . . 292
Daytime Running Lamps (DRL) . . . . . . . . . . . . 98
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . 165
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Diagnostics Connected Services . . . . . . . . . . . . . . . . . . . . 301
Distracted Driving . . . . . . . . . . . . . . . . . . . . . . . . 164
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 15 Door (cont'd)
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Drive Belt Routing, Engine . . . . . . . . . . . . . . . .281
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . . . . . . . 183, 219
Driver Assistance Systems . . . . . . . . . . . . . . . 188
Driver Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Driver Information Center (DIC) . . . . . . . . . . . 86
Driving
Better Fuel Economy . . . . . . . . . . . . . . . . . . . 164
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Hill and Mountain Roads . . . . . . . . . . . . . . 168
If the Vehicle is Stuck . . . . . . . . . . . . . . . . . 169
Impaired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . 167
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 167
Vehicle Load Limits . . . . . . . . . . . . . . . . . . . . 170
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Driving the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . .2
E
Electrical Equipment, Add-On . . . . . . . . . . . . 200
Electrical System Engine Compartment Fuse Block . . . . . . . 227
Fuses and Circuit Breakers . . . . . . . . . . . . . 226

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
308 Index
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 294
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 295
OnStar System . . . . . . . . . . . . . . . . . . . . . . 118, 148
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . . 215
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105, 138 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 179
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Brake and P (Park) MechanismCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Over Things That Burn . . . . . . . . . . . . . . . . . 180
Passenger Airbag Status Indicator . . . . . . . . . 80
Passenger Compartment Air Filter . . . . . . . . 161
Passenger Sensing System . . . . . . . . . . . . . . . . 44
Perchlorate Materials Requirements,
California . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89, 94 Phone
Apple CarPlay and
Android Auto . . . . . . . . . . . . . . . . . . . . 128, 153
Bluetooth . . . . . . . . . . . . . . . . . . . . . 123, 126, 149
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113, 144
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Protection, Battery . . . . . . . . . . . . . . . . . . . . . 102
Retained Accessory (RAP) . . . . . . . . . . . . . . 178
Seat Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 26
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Pregnancy, Using Seat Belts . . . . . . . . . . . . . . .37
Privacy Vehicle Data Recording . . . . . . . . . . . . . . . . 292
Program Courtesy Transportation . . . . . . . . . . . . . . . 287
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . . . . . . 196
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . .202, 219, 253, Back Cover
Publication Ordering Information . . . . . . . . 289
R
Radio AM-FM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Radio (cont'd)
HD Radio Technology . . . . . . . . . . . . . . . . . . . 112
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Radio Data System (RDS) . . . . . . . . . . . . . . . . .143
Radio Frequency Statement . . . . . . . . . . . . . . 290
Radio Reception . . . . . . . . . . . . . . . . . . . . . 113, 143
Radios AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . .32
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . 190
Rear Window Washer/Wiper . . . . . . . . . . . . . .73
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . 20 Automatic Dimming . . . . . . . . . . . . . . . . . . . . 20
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . 26
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Recommended Fluids and Lubricants . . . . . 275
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Recreational Vehicle Towing . . . . . . . . . . . . . 256
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Remote Keyless Entry (RKE) System . . . . . . . .7

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
310 Index
Special Application Services . . . . . . . . . . . . . . 272
Specifications and Capacities . . . . . . . . . . . . . 280
Speedometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
StabiliTrakOFF Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Start Assist, Hill . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Start Vehicle, Remote . . . . . . . . . . . . . . . . . . . . . . 13
Starter Switch Check . . . . . . . . . . . . . . . . . . . . . 219
Starting the Engine . . . . . . . . . . . . . . . . . . . . . . . 175
Steering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Wheel Adjustment . . . . . . . . . . . . . . . . . . . . . . . 71
Wheel Controls . . . . . . . . . . . . . . . . . . . . . . . . . 72
Steering Wheel Controls . . . . . . . . . . . . .106, 139
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 224
Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Cargo Management System . . . . . . . . . . . . 69
Center Console . . . . . . . . . . . . . . . . . . . . . . . . . 68
Convenience Net . . . . . . . . . . . . . . . . . . . . . . . . 70
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . 67
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . 70
Underseat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Storage Compartments . . . . . . . . . . . . . . . . . . . 67
Struts
Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
System
Forward Collision Alert (FCA) . . . . . . . . . . . 192
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Systems Driver Assistance . . . . . . . . . . . . . . . . . . . . . . 188
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
TaillampsBulb Replacement . . . . . . . . . . . . . . . . . . . . . . 224
Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Text Telephone (TTY) Users . . . . . . . . . . . . . . 284
Theft-Deterrent Systems . . . . . . . . . . . . . . . . . . .19 Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . 244
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Compact Spare . . . . . . . . . . . . . . . . . . . . . . . . 252
Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Different Size . . . . . . . . . . . . . . . . . . . . . . . . . . 245
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 248 Tires (cont'd)
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Pressure Monitor Operation . . . . . . . . . . . 240
Pressure Monitor System . . . . . . . . . . . . . . 239
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Sidewall Labeling . . . . . . . . . . . . . . . . . . . . . . 234
Terminology and Definitions . . . . . . . . . . . 236
Uniform Tire Quality Grading . . . . . . . . . . 245
Wheel Alignment and Tire Balance . . . . 247
Wheel Replacement . . . . . . . . . . . . . . . . . . . . 247
When It Is Time for New Tires . . . . . . . . . 243
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Towing General Information . . . . . . . . . . . . . . . . . . . 200
Recreational Vehicle . . . . . . . . . . . . . . . . . . . 256
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Traction Control System (TCS)/StabiliTrak
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Trademarks and License Agreements . . . . . . 132
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181