2021 BUICK ENCORE ESP

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
Infotainment System 127
To call using a contact from your
phone book:1. Press
g. The system responds
“Command Please,” followed by a tone.
2. Say “Dial”or“Call” and then say the
contact name, for example, “Call
at Work.”
Once connected, the person called will be
heard through the audio speakers.
Calling Local Emergency Number
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. Say “Call .”
Once connected, the person called will be
heard through the audio speakers.
Using the “Switch Phone” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Switch Phone.”The
system displays a list of phones to
select. Using the
“Voice Keypad” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Voice Keypad.”The
system allows entry of special numbers
and characters.
Using the “Voice Mail” Command
1. Press
gon the steering wheel controls.
The system responds “Command Please,”
followed by a tone.
2. After the tone, say “Voice Mail.”The
system dials the voice mail number of
the connected phone.
Clearing the System
Unless information is deleted out of the
vehicle Bluetooth system, it will be retained.
This includes phone pairing information. For
directions on how to delete this information,
see “Deleting a Paired Phone.”
Text Messaging (8 Inch Screen)
If equipped, the infotainment system may
allow text messages to be received and
replied to. Received messages can also be
read aloud. Before using the text messaging feature,
check to see if the phone is compatible.
To view compatible phones in U.S., see
my.buick.com.
Text Menu
Inbox :
Touch to display incoming messages.
To view a message, touch the name of the
sender. Touch
>to listen to the text
message. Press
SBACK on the center stack
or touch the Back icon on the infotainment
display to go back to the previous menu.
Settings : See“Text Settings” later in this
section.
Reply : Touch to reply using a predefined
text message. See “Text Settings.”
Call : Touch to place a call to the sender of
the text message.
Viewing a Text Message
While viewing a text message:
.Touch Reply to reply using a predefined
text message.
.Touch Call to place a call to the sender of
the text message.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
128 Infotainment System
Viewing Sender Information
If equipped, touch the name of the sender
to view sender information if this
information matches contact information
already stored.
Select a Predefined Message :Touch to
select from a set of quick messages. Touch
the message to send.
Predefined Messages
These are short text messages that can be
used to send so responses will not have to
be typed.
The messages can be deleted or a new
message can be added.
To add a new message:
1. Touch Text Settings, then touch Manage Predefined Messages.
2. While in the predefined messages list view, select Add New Predefined
Message and a keyboard displays.
3. Type a new message and touch NEW MSG when done to add the message.
Press
SBACK on the center stack or
touch the Back icon on the infotainment display to go back to the predefined
messages list. Touch
zto delete one
character at a time.
Memory Full
This message may display if there is no
more room on the phone to store messages.
Text Settings
Text Alerts : When on, this feature will
display an alert when a new text message
has been received. Touch to turn on or off.
Manage Predefined Messages : Touch to
add, change, or delete predefined messages.
Apple CarPlay and Android Auto
(8 Inch Screen)
If equipped, Android Auto and/or Apple
CarPlay capability may be available through
a compatible smartphone. If available,
PROJECTION will appear on the Home Page
of the infotainment display.
To use Android Auto and/or Apple CarPlay:
1. Download the Android Auto app to your phone from the Google Play store. No
app is required for Apple CarPlay. 2. Connect an Android phone or iPhone by
using the compatible phone USB cable
and plugging into a USB data port. For
best performance, use the device’s
factory-provided USB cable. Aftermarket
or third-party cables may not work.
3. When the phone is first connected to activate Apple CarPlay or Android Auto,
the message “Device Projection Privacy
Consent” will appear.
.Touch Continue to launch Apple
CarPlay or Android Auto.
.Touch Disable to remove Apple
CarPlay and Android Auto capability
from the vehicle Settings menu.
Other functions may still work.
PROJECTION on the Home Page will change
to Android Auto or Apple CarPlay depending
on the phone. Android Auto and/or Apple
CarPlay may automatically launch upon USB
connection. If not, touch the ANDROID AUTO
and/or APPLE CARPLAY icon on the Home
Page to launch.
Press Home on the center stack to return to
the Home Page.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
132 Infotainment System
appropriate Wi-Fi network, and follow the
on-screen prompts. Download speeds
may vary.
On most mobile devices, activation of the
Wi-Fi hotspot is in the Settings menu under
Mobile Network Sharing, Personal Hotspot,
Mobile Hotspot, or similar.
Availability of Over-the-Air software updates
varies by vehicle and country. Features are
subject to change. For more information on
this feature, see my.buick.com/learn.
English and Metric Unit Conversion
To change the display units between English
and metric units, seeInstrument Cluster
0 76.
Trademarks and License
Agreements
FCC Information
See Radio Frequency Statement 0290.
"Made for iPod," and "Made for iPhone,"
mean that an electronic accessory has been
designed to connect specifically to iPod or
iPhone, respectively, and has been certified
by the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this device
or its compliance with safety and regulatory
standards. Please note that the use of this
accessory with iPod or iPhone may affect
wireless performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and iPod
touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusX service only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio.
Explicit Language Notice: Channels with
frequent explicit language are indicated with
an “XL” preceding the channel name.
Channel blocking is available for SiriusXM
Satellite Radio receivers by notifying
SiriusXM:
.USA Customers —See www.siriusxm.com
or call 1-888-601–6296.
.Canadian Customers —See
www.siriusxm.ca or call 1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
®
Satellite Radio System or that support the
SiriusXM website, the Online Service or any

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
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134 Infotainment System
Bluetooth
The Bluetooth word mark and logos are
owned by the Bluetooth
®SIG, Inc. and any
use of such marks by General Motors is
under license. Other trademarks and trade
names are those of their respective owners.
Schedule I: Gracenote EULA
Music recognition technology and related
data are provided by Gracenote. Gracenote
is the industry standard in music recognition
technology and related content delivery. For
more information visit www.gracenote.com.
Music-related data from Gracenote, Inc.,
copyright © 2000 to present Gracenote.
Gracenote Software, copyright © 2000 to
present Gracenote. One or more patents
owned by Gracenote may apply to this
product and service. See the Gracenote
website for a non-exhaustive list of
applicable Gracenote patents. Gracenote,
CDDB, MusicID, MediaVOCS, the Gracenote logo and logotype, and the "Powered by
Gracenote" logo are either registered
trademarks or trademarks of Gracenote in
the United States and/or other countries.
Gracenote Terms of Use
This application or device contains software
from Gracenote, Inc. of Emeryville, California
("Gracenote"). The software from Gracenote
(the "Gracenote Software") enables this
application to do disc or file identification
and obtain music-related information,
including name, artist, track, and title
information ("Gracenote Data") from online
servers or embedded databases (collectively,
"Gracenote Servers") and to perform other
functions. You may use Gracenote Data only
by means of the intended End-User
functions of this application or device.
This application or device may contain
content belonging to Gracenote’s providers.
If so, all of the restrictions set forth herein
with respect to Gracenote Data shall also
apply to such content and such content
providers shall be entitled to all of the
benefits and protections set forth herein
that are available to Gracenote.
You agree that you will use Gracenote Data,
the Gracenote Software, and Gracenote
Servers for your own personalnon-commercial use only. You agree not to
assign, copy, transfer or transmit the
Gracenote Software or any Gracenote Data
to any third party. YOU AGREE NOT TO USE
OR EXPLOIT GRACENOTE DATA, THE
GRACENOTE SOFTWARE, OR GRACENOTE
SERVERS, EXCEPT AS EXPRESSLY PERMITTED
HEREIN.
You agree that your non-exclusive license to
use the Gracenote Data, the Gracenote
Software, and Gracenote Servers will
terminate if you violate these restrictions.
If your license terminates, you agree to
cease any and all use of the Gracenote Data,
the Gracenote Software, and Gracenote
Servers. Gracenote reserves all rights in
Gracenote Data, the Gracenote Software,
and the Gracenote Servers, including all
ownership rights. Under no circumstances
will Gracenote become liable for any
payment to you for any information that
you provide. You agree that Gracenote may
enforce its rights under this Agreement
against you directly in its own name.
The Gracenote service uses a unique
identifier to track queries for statistical
purposes. The purpose of a randomly
assigned numeric identifier is to allow the
Gracenote service to count queries without

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
136 Infotainment System
contained on the original; and (2) not to
export the Product or the Software in
contravention of applicable export
control laws.
EXCEPT TO THE EXTENT OTHERWISE
REQUIRED BY APPLICABLE LAW, QSSC AND
ITS LICENSORS PROVIDE THE SOFTWARE ON
AN "AS IS" BASIS, WITHOUT WARRANTIES OR
CONDITIONS OF ANY KIND, EITHER EXPRESS
OR IMPLIED INCLUDING, WITHOUT
LIMITATION, ANY WARRANTIES OR
CONDITIONS OF TITLE, NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. ANY WARRANTIES OR
OTHER PROVISIONS OFFERED BY THE
MANUFACTURER OR ITS DISTRIBUTOR(S)
THAT DIFFER FROM THIS LICENSE ARE
OFFERED BY THE MANUFACTURER OR ITS
DISTRIBUTOR(S) ALONE AND NOT BY QSSC,
ITS AFFILIATES OR THEIR LICENSORS. YOU
ASSUME ANY RISKS ASSOCIATED WITH YOUR
USE OF THE SOFTWARE UNDER THIS LICENSE.
EXCEPT TO THE EXTENT OTHERWISE
REQUIRED BY APPLICABLE LAW (SUCH AS IN
THE CASE OF DELIBERATE OR GROSSLY
NEGLIGENT ACTS), IN NO EVENT SHALL QSSC,
ITS AFFILIATES OR THEIR LICENSORS BE
LIABLE TO YOU UNDER ANY LEGAL THEORY,
WHETHER IN TORT (INCLUDING NEGLIGENCE),CONTRACT OR OTHERWISE, FOR DAMAGES,
INCLUDING ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES
OF ANY CHARACTER ARISING AS A RESULT OF
THIS LICENSE OR OUT OF THE USE OR
INABILITY TO USE THE PRODUCT (INCLUDING
BUT NOT LIMITED TO DAMAGES FOR LOSS
OF GOODWILL, WORK STOPPAGE, PRODUCT
FAILURE OR MALFUNCTION, OR ANY AND ALL
OTHER COMMERCIAL DAMAGES OR LOSSES),
EVEN IF QSSC, ITS AFFILIATES OR THEIR
LICENSORS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
WMA
This product is protected by certain
intellectual property rights of Microsoft. Use
or distribution of such technology outside of
this product is prohibited without a license
from Microsoft.
For more information on the Software,
including any open source software license
terms (and available source code) as well as
copyright attributions applicable to the
Runtime Configuration indicated above,
please contact the Manufacturer or contact
QSSC at 175 Terence Matthews Crescent,
Kanata, Ontario, Canada K2M 1W8
([email protected]).
Linotype
Helvetica is a trademark of Linotype Corp.
registered in the U.S. Patent and Trademark
Office and may be registered in certain
other jurisdictions in the name of Linotype
Corp. or its licensee Linotype GmbH.
Usage in text form of each of the Licensed
Trademarks is:
The trademark attribution requirements for
the Licensed Trademarks may be viewed at
http://www.linotype.com/2061-19414/
trademarks.html.
END USER NOTICE
The marks of companies displayed by this
product to indicate business locations are
the marks of their respective owners. The
use of such marks in this product does not
imply any sponsorship, approval,
or endorsement by such companies of this
product.
Introduction
Read the following pages to become familiar
with the features.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
144 Infotainment System
reduce interference, some static can occur,
especially around tall buildings or hills,
causing the sound to fade in and out.
AM
The range for most AM stations is greater
than for FM, especially at night. The longer
range can cause station frequencies to
interfere with each other. Static can also
occur when things like storms and power
lines interfere with radio reception. When
this happens, try reducing the treble on the
radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio Service
provides digital radio reception. Tall
buildings or hills can interfere with satellite
radio signals, causing the sound to fade in
and out. In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the SiriusXM
signal for a period of time. Some cellular
services may interfere with SXM reception
causing loss of signal.
Mobile Device Usage
Mobile device usage, such as making or
receiving calls, charging, or just having the
mobile device on may cause static
interference in the radio. Unplug the mobile
device or turn it off if this happens.
Multi-Band Antenna
The roof antenna is for AM, FM, SiriusXM,
OnStar, and GPS (Global Positioning System),
if equipped. Keep clear of obstructions for
clear reception. If the vehicle has a sunroof,
and it is open, reception can also be
affected.
Audio Players
Avoiding Untrusted Media Devices
When using media devices such as USB
devices, and mobile devices, consider the
source. Untrusted media devices could
contain files that affect system operation or
performance. Avoid use if the content or
origin cannot be trusted.
USB Port (7 Inch Screen)
Audio stored on a USB device may be
listened to.This vehicle is equipped with two USB ports
in the center console. These ports are for
data and charging. There may also be two
USB ports for charging only at the rear of
the center console.
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all accessory
cables from the vehicle when not in use.
Accessory cables left plugged into the
vehicle, unconnected to a device, could be
damaged or cause an electrical short if
the unconnected end comes in contact
with liquids or another power source such
as the accessory power outlet.
Playing from a USB
A USB mass storage device can be connected
to the USB port.
Audio extensions supported by the USB are:
.MP3
.AAC
.OGG
.3GP

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148 Infotainment System
Browse functionality will be provided where
supported by the Bluetooth device. This
media content will not be part of the
MyMedia source mode.
Some smartphones support sending
Bluetooth music information to display on
the radio. When the radio receives this
information, it will check to see if any is
available and display it. For more
information about supported Bluetooth
features, see my.buick.com/learn.
OnStar System
OnStar System (7 Inch Screen)
4G LTE
If equipped with 4G LTE, up to seven
devices, such as smartphones, tablets, and
laptops, can be connected to high-speed
Internet through the vehicle’s built-in Wi-Fi
hotspot.
Call 1-888-4ONSTAR (1-888-466-7827) to
connect to an OnStar Advisor for assistance.
See www.onstar.com for vehicle availability,
details, and system limitations. Service and
connectivity may vary by make, model,
year, carrier, availability, and conditions. 4G
LTE service is available in select markets. 4GLTE performance is based on industry
averages and vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system has
OnStar controls in the embedded OnStar app
on the Home Page. Most OnStar functions
that can be performed with the buttons can
be done using the app. To open the app,
touch the OnStar icon on the Home Page.
App updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.buick.com/learn or
press
Q.
Services
The Services tab displays the default view
for the app. Use this page to launch the
available OnStar services. Touch a service to
open its display. Touch Wi-Fi to launch the
connections manager. Turn-by-Turn and
Advisor Call are the other tiled options. Account
The Account tab displays a snapshot of the
account linked with the vehicle. If there is
no such account, this tab will show all
values as
——. The call advisor call icon will
be active even if there is no active account.
Advisor Call
Selecting Advisor Call is the same as
pressing
Qor calling 1-888-4ONSTAR
(1-888-466-7827). The X option in the upper
right corner of the screen does not end the
call, but returns to the previous screen.
Turn-by-Turn Directions
With a connected plan, an OnStar Advisor
can download a destination to the vehicle or
its embedded navigation system,
if equipped. Select Turn-by-Turn Directions
from the Services tab of the OnStar app to
call an Advisor or select a recent or favorite
destination. Touch the navigation icons to
select home, address or place. A destination
transfer from OnStar will show the detail
view of the destination when it is
transferred from OnStar to the Navigation
application. See www.onstar.com for a
coverage map. Services vary by model. Map
coverage is available in the United States,
Puerto Rico, and Canada.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-14607636) -
2021 - CRC - 8/18/20
164 Driving and Operating
Driving Information
Driver Behavior
Driving is an important responsibility. Driver
behavior, the driving environment, and the
vehicle's design all affect how well a vehicle
performs.
Being aware of these factors can help in
understanding how the vehicle handles and
what can be done to avoid many types of
crashes, including a rollover crash.
Most serious injuries and fatalities to
unbelted occupants can be reduced or
prevented by the use of seat belts. In a
rollover crash, an unbelted person is
significantly more likely to die than a
person wearing a seat belt. In addition,
avoiding excessive speed, sudden or abrupt
turns, and drunken or aggressive driving can
help make trips safer and avoid the
possibility of a crash.
Driving Environment
Be prepared for driving in inclement
weather, at night, or during other times
where visibility or traction may be limited,such as on curves, slippery roads, or hilly
terrain. Unfamiliar surroundings can also
have hidden hazards.
Vehicle Design
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
This is because they have a higher ground
clearance and a narrower track or shorter
wheelbase than passenger cars, which makes
them more capable for off-road driving.
While these design characteristics provide
the driver with a better view of the road,
these vehicles do have a higher center of
gravity than other types of vehicles.
A utility vehicle does not handle the same
as a vehicle with a lower center of gravity,
like a car, in similar situations.
Safe driver behavior and understanding of
the environment can help avoid a rollover
crash in any type of vehicle, including utility
vehicles.
Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here
are some driving tips to get the best fuel
economy possible:
.Set the climate controls to the desired
temperature after the engine is started,
or turn them off when not required.
.Avoid fast starts and accelerate smoothly.
.Brake gradually and avoid abrupt stops.
.Avoid idling the engine for long periods
of time.
.When road and weather conditions are
appropriate, use cruise control.
.Always follow posted speed limits or
drive more slowly when conditions
require.
.Keep vehicle tires properly inflated.
.Combine several trips into a single trip.
.Replace the vehicle's tires with the same
TPC Spec number molded into the tire's
sidewall near the size.
.Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms and can
take your focus from the task of driving.
Exercise good judgment and do not let other
activities divert your attention away from
the road. Many local governments have