2021 BUICK ENCORE GX service schedule

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
Customer Information 343
.Lock-Out Service:Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest Buick dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws.
.Legal fines.
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices.
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7
liters. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been received, the Roadside Assistance advisor
will help you make arrangements and
explain how to receive payment.
.Alternative Service:
If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
346 Customer Information
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle
Choose a reputable repair facility that uses
quality replacement parts. See “Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 054.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the
vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
356 Connected Services
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14608036) - 2021 - CRC - 9/21/20
364 Index
Lumbar Adjustment (cont'd)Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 323 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 97
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 153
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Media Avoiding Untrusted Devices . . . . . . . . . . . . . 137
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mirror Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mirrors Automatic Dimming Rearview . . . . . . . . . . 27
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Mirrors (cont'd)
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 27
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . .27
Monitor System, Tire Pressure . . . . . . . . . . . 293
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 136
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 355
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . . . 141
Navigation Symbols . . . . . . . . . . . . . . . . . . . . . .145
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . 80
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 196
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Engine Oil Life System . . . . . . . . . . . . . . . . . 260
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 102
Older Children, Restraints . . . . . . . . . . . . . . . . . 60
Online Owner Center . . . . . . . . . . . . . . . . . . . . .341 OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
OnStar Additional Information . . . . . . . . . . . . 351
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . . . . 350
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
OnStar System . . . . . . . . . . . . . . . . . . . . . . 140, 151
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . 266
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 4
P
ParkShifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 204
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Parking Brake and P (Park) Mechanism
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Over Things That Burn . . . . . . . . . . . . . . . . . 204
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . . . . . . 224
Passenger Airbag Status Indicator . . . . . . . . . 96
Passenger Compartment Air Filter . . . . . . . .185