
Telephone 
  
Switch telephones: the device name of the avail- 
able mobile device is displayed. You can switch 
the phone by pressing the button. 
Ringtone and volume settings 
— Ringtone and message volume: you can adjust 
the volume using the slider. 
— Ringtone: select a ringtone from the list. 
— Microphone input level: you can adjust the in- 
put level of the microphone using the slider. 
Data module serial number (IMEI) 
Applies to: vehicles with  data module 
The serial number (IMEI) will be displayed. 
Directory settings 
Applies to: vehicles with telephone 
> Applies to: MMI: Select on the home screen: 
PHONE > Contacts > ©. 
Switching between two mobile devices 
Requirement: telephone 1 and telephone 2 must 
be connected. 
Switch telephones: the device name of the avail- 
able mobile device is displayed. You can switch 
the phone by pressing the button. 
The directory for the selected phone will be dis- 
played. 
Hide grayed-out contacts 
When this function is switched on, contacts that 
have no phone numbers stored for them will be 
hidden. 
Sort order 
You can sort the contacts by Last name or First 
name. 
Download contacts 
Requirement: a mobile device must be connected 
to the MMI. 
To update the contacts in the MMI, you can man- 
ually download your mobile device contacts. De- 
pending on the mobile device, you may need to 
disconnect and reconnect the Bluetooth connec- 
tion to update the contacts. 
170 
Importing contacts 
Requirement: a USB  storage device must be con- 
nected to the Audi music interface > page 202. 
The USB storage device contains contacts in the 
vCard format (.vcf). They must not be located in 
sub-folders. 
Applies to MMI: Select: Import contacts > Search 
for import data > USB device 1/USB device 2 > 
desired contacts or Select all contacts > Start 
import. 
G) Tips 
—The imported contacts are stored in the lo- 
cal MMI memory. 
— There should be no other files or folders on 
the storage medium containing the contacts 
to be imported. 
— Apple devices and MTP devices (such as 
smartphones) are not recognized as USB 
storage devices. 
Messages 
Text messages 
Applies to: vehicles with telephone 
Requirement: your mobile device must be con- 
nected to the MMI via Bluetooth Message Access 
Profile (Bluetooth MAP). 
> Applies to: MMI: Select on the home screen: 
MESSAGES > (:) > e-mail (phone 1)/e-mail 
(phone 2)*. 
The following functions are available: 
— New text message* 
— Inbox 
— Sent 
— Outbox* 
— Drafts* 
— Deleted 
User defined* 
If necessary, user-defined folders will be copied 
to your mobile device. 
Message options 
Press ona text message.  

8W1012721BC 
Telephone 
  
Depending on the country, the following options 
may be available: 
— Read out 
— Reply 
— Forward 
— More 
To switch between messages, press < or >. 
Press More. Depending on your mobile device 
and the selected mailbox, additional  options may 
be available: 
— Call 
— Forward 
— Navigate 
— Extract numbers 
— Send again 
Settings 
Press 2}. 
New text message notification 
When the function is switched on, an envelope 
in the MMI status bar will indicate when there is 
a new text message. 
G) Tips 
Only new received messages may be displayed 
depending on your mobile device. 
Applies to: vehicles with telephone 
Requirement: your mobile device must be con- 
nected to the MMI via Bluetooth Message Access 
Profile (Bluetooth MAP). 
> Applies to: MMI: Select on the home screen: 
MESSAGES > (©) > e-mail (phone 1)/e-mail 
(phone 2)*. 
The following functions are available: 
— New e-mail 
— Inbox 
— Sent 
— Outbox 
— Drafts* 
— Deleted* 
User defined* 
If necessary, user-defined folders will be copied 
to your mobile device. 
Message options 
Press on  an e-mail. 
Depending on the country, the following options 
may be available: 
— Read out 
— Reply 
— Reply all 
— Forward 
— More 
To switch between messages, press < or >. 
Press More. Depending on your mobile device 
and the selected mailbox, additional options may 
be available: 
— Call 
— Forward 
— Extract e-mail 
— Navigate 
— Extract numbers 
— Show all recipients 
— Send again 
Settings 
Press 2}. 
New e-mail notification 
When the function is switched on, an envelope 
in the MMI status bar will indicate when there is 
a new e-mail. 
@) Note 
Read the information about Audi connect, and 
be sure to note the connectivity costs section 
= page 173. 
171  

Telephone 
  
Troubleshooting 
Applies to: vehicles with telephone 
The information that follows lists some trouble- 
shooting options. They depend on the equip- 
ment. 
  
Problem Solution 
  
Pairing the mobile device to the 
MMI failed. 
Make sure the requirements for connecting a mobile phone have 
been met > page 162, or 
make sure you did not accidentally decline the PIN for establishing 
a connection on your mobile phone. If necessary, repeat the pair- 
ing process > page 162. 
  
After pairing, not all contacts or 
no contacts have been loaded in- 
to the MMI. 
Avoid using special characters in names. 
Avoid using contact groups on your mobile device. 
Check for prompts on your mobile device when connecting via 
Bluetooth. 
  
Certain telephone functions are 
grayed out or not available. 
The telephone functions depend on the mobile device service pro- 
vider and the mobile device you are using. 
  
Some telephone functions may 
be switched off or not available, 
even though the mobile device is 
supported. 
Check if the Bluetooth settings on your cell phone are limited or 
individual Bluetooth settings are deactivated. This may be the 
case with business cell phones. 
  
The MESSAGES menu is not avail- 
able. 
Make sure your mobile device has an option to show messages op- 
tion and that it is enabled. 
  
Wireless cell phone charging is 
not working or is interrupted. 
    
Check if wireless charging with the Audi phone box is switched on. 
Check if your mobile device is Qi-capable. 
Make sure your mobile device is positioned correctly in the Audi 
phone box > page 164 and that there are no objects located be- 
tween the phone box and the phone. 
  
172 
   

8W1012721BC 
Media 
  
Media 
General information 
There may be different media sources and con- 
nections available depending on the vehicle 
equipment. For example, you can play media files 
using a connected USB drive or connect your mo- 
bile devices to the Audi music interface  and oper- 
ate them through the MMI. 
Media and format restrictions: the MMI (includ- 
ing the USB storage device connection) was test- 
ed with a variety of products and media on the 
market. However, there may be cases where indi- 
vidual devices or media and audio/video files may 
not be recognized, may play only with restric- 
tions, or may not play at all. 
Restricted functionality: reset the MMI to the 
factory default settings if functionality is restrict- 
ed > page 213. 
Digital Rights Management: please note that 
the 
audio/video files are subject to copyright pro- 
tection. 
Files that are protected by DRM and are identi- 
fied with the symbol f@ will not play. 
Data security: never store important information 
on mobile devices. Audi is not responsible for 
damaged or lost files and media. 
Loading times: the more files/folders/playlists 
there are  on a storage medium, the longer it will 
take to load. To reduce the amount of time it 
takes the audio/video files to load, use a storage 
medium that  only contains audio/video files, and 
create subfolders (for example, for each artist or 
album). 
Additional information: when playing, audio 
files are automatically displayed with any addi- 
tional information that is stored (such as the ar- 
tist, track and album cover). If this information is 
not available on the medium, the MMI will revert 
to the local Gracenote metadata database or 
search online if necessary. See > page 207, On- 
line additional data. However, in some cases, the 
additional information may not be displayed. 
CG) Note 
Read the information about Audi connect, and 
be sure to note the connectivity costs section 
=@ in General information on page 173. 
Bluetooth audio player 
With the Bluetooth audio player, you can play 
music wirelessly through the MMI from your 
Bluetooth-capable mobile device (such as a cell 
phone). 
Requirement: the vehicle must be stationary and 
the ignition must be switched on. The Bluetooth 
settings will open on your mobile device during 
the connection setup. The Bluetooth function and 
visibility of the MMI > page 213 and mobile de- 
vice must be switched on. 
Connecting a mobile device 
> Applies to: MMI: Select on the home screen: 
MEDIA > Source > Connect external device > 
New connection. The  available Bluetooth devi- 
ces will be displayed after several seconds. 
> Press on the desired mobile device in the list of 
displayed Bluetooth devices. 
> To update the list, press OQ. 
A PIN for a secure Bluetooth connection will be 
generated. 
> Confirm the PIN on your mobile device. 
After 
connecting successfully, the mobile device 
will be displayed in the Connected devices menu 
as a Bluetooth audio player. 
Playing media > page 203. 
@ Tips 
— Check for any connection requests on your 
Bluetooth device. 
— Multiple Bluetooth audio players can be 
paired with the MMI, but only one at a time 
can be active as a Bluetooth audio player 
=> page 214. 
— The supported media functions (such as 
shuffle, list view, categories, search, op- 
tions) depend on the Bluetooth device being 
used. 
201 
>  

Media 
  
— Note the volume setting on your Bluetooth 
device. Audi recommends setting your mo- 
bile device to the maximum volume when 
using it as a Bluetooth audio player. 
—Aselection of supported Bluetooth devices 
can be found in the database for tested mo- 
bile devices at www.audi.com/bluetooth. 
Amazon Alexa 
Applies to: vehicles with Amazon Alexa Integration 
You can play various Amazon Alexa content using 
the MMI. The voice recognition system is used to 
operate it. 
Requirement: Amazon Alexa must be activated 
=> page 27. 
> Start Amazon Alexa using the voice recognition 
system. 
» Applies to: MMI: Select on the home screen: 
MEDIA > Source > Amazon Alexa. 
@) Note 
Read the information about Audi connect, and 
be sure to note the connectivity costs section 
=> page 173. 
Multimedia connections 
USB adapter cable 
  
[RAH-9202 
      
Fig. 150 Audi Genuine Accessories: USB adapter 
You can connect your mobile devices through the 
Audi music interface to the MMI using the USB 
adapter and charge the battery at the same time. 
You can purchase the USB adapter cable from an 
authorized Audi dealer or at specialty stores: 
202 
@ USB adapter for devices with a mi- 
cro USB connection 
@ USB adapter for Apple devices with 
a Lightning connection 
@ USB adapter for devices with USB 
type C connection 
() Note 
Handle the USB adapter carefully. Do not al- 
low it to be pinched. 
@ Tips 
Apple devices with a dock connector can only 
be charged using a USB adapter designed for 
devices with a dock connector. Data cannot be 
transmitted. 
Audi music interface 
Connect your mobile devices to the Audi music in- 
terface in order to operate them through the 
MMI and charge the batteries. 
The Audi music interface USB ports are located in 
the center console in the front and in the  rear* 
and are labeled with the «> symbol. If multiple 
USB devices are connected to the USB ports (for 
example, a smartphone and a USB flash drive), 
all of these devices can be used as the playback 
source. 
Connecting or charging mobile devices using 
a USB  adapter 
> Connect the matching USB adapter to the Audi 
music interface USB port and connect it to the 
mobile device, such as a smartphone. 
The battery will charge automatically. 
Mobile devices connected to the Audi music inter- 
face can be started and operated using the MMI 
=> page 203. 
Disconnecting a mobile device from the Audi 
music interface 
> Remove the USB adapter cable from the Audi 
music interface.  

8W1012721BC 
Media 
  
  
  
ZA WARNING 
Driving requires your complete and undivided 
attention. As the driver, you have complete re- 
sponsibility for safety in traffic. Never operate 
mobile devices while driving, because this in- 
creases the risk of an accident. 
    
@) Note 
— Pull the cable out of the Audi music inter- 
face carefully so that the USB ports are not 
damaged. 
— Use a USB extension cable to connect devi- 
ces that have an integrated USB connector 
(such as a USB stick) to reduce the risk of 
damage to your USB device and the Audi 
music interface. 
— Extremely high or low temperatures that 
can occur inside vehicles can damage mobile 
devices and/or impair their performance. 
Never leave mobile devices in the vehicle in 
extremely high or low temperatures. 
G) Tips 
— Always follow the information found in 
=> page 82. 
—When you switch the ignition off, the USB 
ports are still supplied with power until the 
energy management intervenes. 
— Do not use an additional adapter cable or 
USB  extension cable to connect mobile devi- 
ces to the Audi music interface that already 
have a cable or that must be connected with 
a USB adapter cable (9 page 202, fig. 150). 
Using an additional adapter or US extension 
cable may impair functionality. 
— Functionality is not guaranteed for mobile 
devices that do not conform to the USB 2.0 
specification. 
— USB hubs are not supported. 
— Video playback through the Audi music in- 
terface is not supported on Apple devices 
and MTP devices (such as smartphones). 
— iPod touch or iPhone malfunctions also af- 
fect the operation of the MMI. Reset your 
mobile device in these situations. 
— Audi recommends updating the iPod touch 
or iPhone software to the latest version. Re- 
fer to your mobile device owner's manual 
for more information. 
— The USB adapter on the Audi music inter- 
face will support iPod touch or iPhone devi- 
ces from the 5th generation or newer with 
the lightning connector. 
—Aselection of supported devices can be 
found in the database for tested mobile de- 
vices at www.audi.com/mp3. 
Playing media 
The following sources can be selected depending 
on the vehicle equipment: 
— Amazon Alexa > page 202. 
— USB device = page 202. 
— External device: you can connect external devi- 
ces via Bluetooth and use the Bluetooth audio 
player > page 201, or you can connect an exter- 
nal device directly to the Audi music interface 
=> page 202. 
Accessing media 
Playing media files using the MMI 
> Applies to: MMI: Select on the home screen: 
MEDIA > Source > a source. Depending on the 
connected device, the symbol  for a source may 
change. The device name may be displayed (for 
example: myPhone). 
> Select a track from the categories in the media 
center > page 204. 
Playing media files using the multifunction 
steering wheel 
Requirement: a media source must contain me- 
dia files > page 203. 
> Select the radio/media tab in the instrument 
cluster. 
> Turn the left thumbwheel to display the play- 
list. 
> To switch to a different source, press the [=] 
button. 
> To select a media file or a source, turn and 
press the left thumbwheel. 
203  

8W1012721BC 
Media 
  
Troubleshooting 
The information that follows lists some trouble- 
shooting options. They depend on the equip- 
ment. 
  
Problem Solution 
  
Audi music interface/Bluetooth 
audio player: the mobile device is 
not supported. 
Read the instructions in the chapter > page 202, Multimedia 
connections/> page 201, Bluetooth audio player. 
  
Audi music interface: the mobile 
device is not recognized as a 
source. 
For many mobile phones or mobile devices, playback is not possi- 
ble when the battery level is too low (less than 5% charge level). 
The mobile device will only be recognized as a media source in 
the MMI after connecting if the battery charge level is sufficient. 
  
Audi music interface: malfunc- 
tions during audio playback 
through an iPod touch/iPhone. 
The Bluetooth audio player function is switched on. Switch this 
function off > page 213 when you are not using the Bluetooth 
audio player. 
  
Audi music interface: audio play- 
back through the connected mo- 
bile device is not possible. 
Make sure the USB mode M7P is selected in the settings on your 
mobile device. 
  
Bluetooth audio player: interfer- 
ence with track display and audio 
playback. 
    
Playback interference can occur when using the Bluetooth audio 
player if a music player app from a third party provider is open. 
Audi recommends using the integrated media player on your 
Bluetooth device (such as a smartphone). 
    
209  

Audi smartphone interface 
  
Audi smartphone 
interface 
Setup 
Applies to: vehicles with Audi smartphone interface 
You can connect your smartphone to the MMI 
with a cable or wirelessly* using the Audi smart- 
phone interface. Certain content on your smart- 
phone is adapted in the MMI while driving and 
can be operated through the MMI. 
Requirement: the vehicle must be stationary and 
the ignition must be switched on. iPhone genera- 
tion 5 or higher with Lightning connector and iOS 
7.1.2 operating system or higher, or smartphone 
with Android Auto app and Android 5.0 Lollipop 
operating system or higher. 
> Applies to: MMI: Select on the home screen: 
SETTINGS > Connected devices > Audi smart- 
phone interface > New connection. 
> Connect your smartphone to the Audi music in- 
terface > page 202 using a USB adapter 
=> page 202, fig. 150, or 
> To connect your iPhone wireless*, switch on the 
Bluetooth function and Wi-Fi on your iPhone. 
Open the Apple CarPlay settings in your iPhone. 
In the MMI, press on your iPhone in the list of 
displayed devices. 
> To update the list, press O. 
> Follow the system instructions. 
> Pay attention to any additional system prompts 
on your smartphone, if applicable. 
> Applies to: MMI: If you declined use of Apple 
CarPlay or Android Auto the first time you  con- 
nected your smartphone, then select on the 
home screen: SETTINGS > Connected devices > 
Audi smartphone interface > a smartphone. 
> Follow the system instructions. 
  
Z\ WARNING 
Driving requires your complete and undivided 
attention. As the driver, you have complete re- 
sponsibility for safety in traffic. Never operate 
mobile devices while driving, because this in- 
creases the risk of an accident. 
      
210 
@) Note 
Read the information about Audi connect, and 
be sure to note the connectivity costs section 
=> page 173. 
@) Tips 
— The functions that can be used depend on 
the following factors, among others: 
— The brand of your smartphone 
— The version of the operating system in 
your smartphone 
— The software version of the app used 
— The USB adapter cable and correct connec- 
tion 
— Your cell phone service provider 
— The customized settings on your smart- 
phone 
— One of the factors above or a combination 
of any of them could cause your smart- 
phone to be incompatible with the Audi 
smartphone interface. Compatibility cannot 
be guaranteed for all types of smartphones. 
For more information and assistance, refer 
to the user guide and the manufacturer of 
your smartphone. 
— Please note that you can only connect your 
smartphone via the front Audi music inter- 
face in order to use the Audi smartphone in- 
terface. 
— Wireless Apple CarPlay* is not available in 
all countries. 
— Wireless Apple CarPlay* was a planned func- 
tion at the time this manual was printed. 
Wireless Apple CarPlay* is not available in 
your vehicle. 
— Wireless Apple CarPlay* is only possible in 
vehicles without a navigation system or 
without a detected vehicle position (GPS da- 
ta) if the following requirement is met: the 
embedded SIM card for the vehicle must be 
logged into the mobile phone network 
=> page 173. 
— If the connected smartphone has voice con- 
trol, you can operate your smartphone using 
the external voice recognition system 
=> page 27.