2021 AUDI Q7 stop start

Care and cleaning

Care and cleaning
General information
Regular, proper care helps to maintain your vehi-
cle's value. It can also be a requirement when
submitting warranty claims for corrosion damage
and paint defects on the body.
The required cleaning and care products can be
obtained from an authorized Audi dealer or au-
thorized Service Facility. Read and follow the in-
structions for use on the packaging.

ZA\ WARNING
— Using cleaning and care products incorrectly
can be dangerous to your health.
— Always store cleaning and care products out
of reach of children to reduce the risk of poi-
soning.

@ For the sake of the environment
— Purchase environmentally-friendly cleaning
products if possible.
— Do not dispose of cleaning and care prod-
ucts with household trash.
Car washes
The longer that deposits such as insects, bird
droppings, tree sap or road salt remain on the ve-
hicle, the more the surface can be damaged. High
temperatures such as those caused by sunlight
increase the damaging effect.
Before washing, rinse off heavy deposits with
plenty of water.
Stubborn deposits such as bird droppings or tree
sap are best removed with plenty of water anda
microfiber cloth.
Also, wash the underside of your vehicle once
road salt stops being used for the season.
Pressure washers
When washing your vehicle with a pressure wash-
er, always follow the operating instructions pro-
vided with the pressure washer. This is especially
important in regard to the pressure and spraying
distance. Do not aim the spray directly at the
280
seals on the side windows, doors, hood, luggage
compartment lid, or sunroof*, or at tires, rubber
hoses, insulating material, sensors*, camera
lenses*, or the laser scanner*. Keep a distance of
at least 16 inches (40 cm).
Do not remove snow and ice with a pressure
washer.
Never use cone nozzles or high pressure nozzles.
The water temperature must not be above 140 °F
(60 °C).
Automatic car wash
Spray off the vehicle before washing.
Make sure that the windows and roof* are closed
and the windshield wipers are off. Make sure that
the vehicle is still able to roll during the washing
process in the car wash. Follow instructions from
the car wash operator, especially if there are ac-
cessories attached to your vehicle.
If possible, use car washes that do not have
brushes.
Washing by hand
Clean the vehicle starting from the top and work-
ing downward using a soft sponge or cleaning
brush. Use solvent-free cleaning products.
Washing vehicles with matte finish paint by
hand
To reduce the risk of damaging the paint when
washing, first remove dust and large particles
from your vehicle. Insects, grease spots, and fin-
gerprints are best removed with a special cleaner
for matte finish paint.
Apply the product using a microfiber cloth. To re-
duce the risk of damaging the paint surface, do
not use too much pressure.
Rinse the vehicle thoroughly with water. Then
clean using a neutral shampoo and a soft micro-
fiber cloth.
Rinse the vehicle thoroughly again and let it air
dry. Remove any water residue using a chamois. >

Emergency assistance

Raising the vehicle
Applies to: vehicles with vehicle jack


B4M-0178
Fig. 185 Sill panels: markings


ft. +.
ig
B
a ES


Fig. 186 Sill: positioning the vehicle jack
> Place the vehicle jack from the vehicle tool kit
ona firm surface. Use a flat, stable support if
necessary. On a slippery surface such as tile,
you should use a non-slip pad such as a rubber
mat > /\.
> Find the marking on the sill that is closest to
the tire that will be changed > fig. 185. Behind
the marking, there is a lifting point on the side
sill for the vehicle jack.
> Using the hex socket wrench (3) from the vehi-
cle tool kit, turn the vehicle jack under the lift-
ing point on the side sill until it is high enough
that the arm @ 9 fig. 186 is under the desig-
nated plastic mount.
> Align the vehicle jack so the arm @ engages in
the designated Lifting point in the door sill and
the base (2) lies flat on the ground. The base 2)
must be directly under the mounting point (@).
> To lift the vehicle, position the ratchet @) from
the vehicle tool kit with the correct side on the
hex socket wrench @).
> Move the ratchet (@) clockwise back and forth
until the wheel lifts up slightly from the
ground.
290

AN WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the stopped vehicle.
—To reduce the risk of an accident, never start
the engine when the vehicle is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is
raised.

@) Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.

4M1012721BC
Emergency assistance


Both jump start cables must be connected in the
correct order.

Fig. 189 Engine compartment: connectors for jump start
cables or a charger



Fig. 190 Connecting the jump start cables
The jump start cable connections are located in
the engine compartment.
Follow the information about the vehicle battery
=> page 254.
Connecting the positive cable (red) to the
positive terminal
> Open the red cover on the positive terminal
> fig. 189.
1. Attach one end of the positive cable (red) to
the jump-start pin @ 9° fig. 190 on your vehi-
cle.
2. Attach the other end of the positive cable
(red) to the positive terminal @ on the pow-
er source.
Connecting the negative cable (black) to the
negative terminal
3. Attach one end of the negative cable (black)
to the negative terminal @) on the power
source.
4. Attach the other end of the negative cable
(black) to the jump-start pin @ on the vehi-
cle.
Starting the engine
> Start the engine in the vehicle giving the charge
and let it run at idle.
> Now start the engine in your vehicle, which has
the drained battery.
> If the engine does not start, stop the starting
procedure after 10 seconds and then repeat it
after approximately 30 seconds.
> Turn on the rear window defogger in your vehi-
cle in order to reduce any voltage peaks that
may occur when disconnecting the jump start
cables. The headlights must be switched off.
> With the engines running, remove the cables in
reverse order of the way they were installed.
> Close the red cover on the positive terminal.

ZA\ WARNING
— Never connect the jump start cable directly
to your vehicle battery. Only use the connec-
tions in the engine compartment.
— Do not touch the non-insulated parts of the
terminal clamps. The cable must also not
come into contact with vehicle components
that conduct electricity when it is connected
to the positive vehicle battery terminal. This
can cause a short circuit.
—The plugs on the battery cells must not be
opened.
— Keep ignition sources (such as open flames,
burning cigarettes, etc.) away from the vehi-
cle batteries to reduce the risk of an explo-
sion.
— Route the jump start cables so they cannot
get caught in the moving parts in the other
vehicle's engine compartment.

@) Note
Please note that the connecting process previ-
ously described for the jump start cables is in-
tended for when your vehicle is being jump
started.
293

Emergency assistance

@) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
General information
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
— The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
294
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA\ WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.
C) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
G) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
=> page 102.
— Switch Audi pre sense* off > page 154 when
loading the vehicle onto a vehicle carrier,
train, ship, or other type of transportation,
or when towing the vehicle. This can prevent
an undesired intervention from the pre
sense* system.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 294.

4M1012721BC
Emergency assistance

Preparations
> Only secure the towing cable or tow bar at the
designated towing loops > page 295,
=> page 296.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 53. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 108.
> Select the “N” selector lever position.
> Make sure the towing cable is always taut.


ZA WARNING
— Never tow a vehicle using a tow bar or tow-
ing cable if the vehicle does not have electri-
cal power.
— If the vehicle runs out of power while it is
being towed, stop towing the vehicle imme-
diately and consult an authorized Audi deal-

er or qualified repair facility.

ing loop

Fig. 192 Front bumper: installing the towing loop (version
2)
The threaded opening for the towing loop is lo-
cated on the right side of the front bumper.
> Remove the towing loop from the vehicle tool
kit > page 286.
>» Press the cap inward with brief, strong pressure
> fig. 191 or > fig. 192. The cap will loosen
from the bumper.
> Tighten the towing eye as far as it will go into
the mount. Use a suitable object to tighten the
towing eye completely and securely in the
mount.
> After using, place the towing loop back in the
vehicle tool kit.

Z\ WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.

G) Tips
Depending on the model, the shape of the cap
can vary.
295

Index

Drives
refer to Media.............000 eee 222,226
Drive select
refer to Audi drive select............... 113
Drive systeM..... ee eee eee ee ee 104, 106
Audi drive Select s cso 2 ¢ cawe 2 2 gence a ee 113
Driving down hills...............-0.00- 110
Driving program..............0005 101, 147
Driving through water............-..005 111
Driving time... 6... eee eee eee 15
Driving tips
Driving through water................- 111
Efficientdriving ¢ wuss « ¢ cows se cows xe ea 104
Offroad driving............. cee eee eee 110
Uphill and downhill................00. 110
Driving uphills.................2..004. 110
DVD drive... . 2... eee eee eee eee eee 223
E
EPMA Cc ctienans a sxexsign oo someone oF 6 eaninn a 4 auata 192
Settings............. 0.000.002 0 02 192
EDL
refer to Electronic Differential Lock...... 117
EDR
refer to Event Data Recorder (EDR)...... 303
Efficiency'assist:«. « « swas ss saws ye ees soe 137
Predictive COMtOle:.c. oo snswse « oecase «4 suesecm 143
Electtical'system:. « «wes: 2 amie oe came 6 oe 254
Electromechanical parking brake......... 108
Electronic Differential Lock.............. Li?
Electronic immMobiliZetjewy: . ¢ wees 4 é wows sa ee 39
Electronic Stabilization Control........... 117
Embedded SIM card............0e0eeeee 195
Emergency assist...........000-00 ee eee 159
Emergency assistance..............000. 286
Emergency braking function............. 109
Emergemey calli: «oven se soesace es eons 190, 199
Emergency flashers..............--.00-5 53
Emergency mode..............---2ee0- 103
Emergency operation
DOORS a cess v x wasn + 5 cose 6H some ¥ shaaem FF
Fuel filler door
Luggage compartment lid............... 44
Panoramic glass roof..............0.005 47
Emissions control system..............% 244
318

EM@rgy CONSUIMENS ies & 0 csv wiemnes a ree wo 16
Energy Management. . . cw. seca ee enn 105
Engine
Breakingin.............. cece eee eee 104
Coolant... 6... ee eee eee eee eee 251
Emergency StOp ix : « wows ss wigs s nares se we 98
JUIMPISTAREIING » « canaeie ws awssins 6 # sense aw nn 292
Start/Stop system...........--0000005 105
StartinG/StOppiNG wx 2 = sew + v gems + 2 wes = 98
Engine compartment
Opening and closing the hood.......... 246
Overview .... 2... eee eee eee eee 247
Safety precautions............-0.ee0ee 245
Engine oil
AGOING « seven = ¢ eye + + seers 3 es Fc ees 248
CHANG IG psu: 1s + wausan 6 e tenses © cascan wx sanitene © 250
Checking oillevel..............--000-- 248
Consumption ss ¢ ssws « « sews se eee so 248
Tndicator light: « cas + sao e > waren @ macorn 248
Replacement interval................. 257
Temperature display................0-5 15
Engine sound
Audi drive’select« «isis +s css 2 a secu 2 0 3 114
Enigine’startsystem «css ¢ ees ss eee « x eee 99
Engine stop
refer to Start/Stop system............. 105
Entry/exit lighting oe. <2 sca se erwe ve owen a < 53
Enthy 4SSiStance:. « + aus + ¢ sqm 9 cease es 66
REAR SCALES cusses x cusses © w suenens oo mane wo oes 67
also refer to Exit assistance............. 66
Environment
Unleaded gasoline.............e eee eee 241
ESC
refer to Electronic Stabilization Control... 117
ESC OfffOad sours s = sqws & = nua ¢ 2 sates ee 118
eSIM
refer to Embedded SIMcard............ 195
Event Data Recorder (EDR).............. 303
EXHBSSSISTANGCE « ema 3 x new ¢ 2 eee 4 8 em ¥ ¥ 66
EXiIQWarnitiGhers: < = sas ¥ 2 eares 3 2 ecteN Eo ee 157
Exterior antenna..................000. 186
Exterior lighting.......... 0.0.0 e eee eee 50
Exterior mirrors. ..........0..0.00.0000. 56
Folding settings..............cceee vues 35
External voice operation................. 28

4M1012721BC

Shortcut
refer to Shortcuts........... cece eee 23
Shortcuts ............. 000002 e eee 23
Shuffle....... 0.0.0... 228
Side assists: © a aciwess w siemens w vucue wo eweneMe a 155
Cleaning the sensors.............00055 281
SIM card... . eee eee eee ee 195
Sliding/tilting sunroof
refer to Panoramic glass roof............ 46
Smart Favorites
refer to PresetS............ 0s eee eee 217
Smartphone
refer to Telephone...........-.00e000 183
SNOW CHAINS’: + seas « = sees ye ews +e we ee 275
Socket
refer to Power sources...........--0e 00s 86
Software information
Legalinformation..................0. 239
Software version (MMI)
Version information............+-.00- 239
Sound
refer to Adjusting the sound............ 236
Speed limit information
refer to Traffic sign recognition......... 128
Speed limits
refer to Traffic sign recognition......... 128
SPECCOMETER s sci 2 usan a 2 sen wo one so ae 12
Speed warning system.............-.4.- 128
Sport differential...................0.. U7:
Start/Stop system............0--0000- 105
MEOSSaQEStass « ¢ neeay 5 5 seeves « 2 nerR xe Mew 106
Switching offandon.............00 eee 105
Starting to drives. « «ccc ¢ sansue o wrasene @ 6 ssesoun 99
Starting (Engine) « macs sc wave sa eoewiwe 2 ¥ ae 106
SESHING's « 5 xaesu & & weuns 4 » emer x = HaWE 2 © oe 115
AUdidrive SCL@GE csarice «= sswene 2 + soomane ie « suse 113
also refer to Steering............-+055 115
Steering lock. ......... cee e eee eee 98,116
Steering wheel
AGJUStING as ¢ = esas + = oem x Hees te Rees z= 69
Shift:paddles wares: 2 v wes a somes oe cere os 102
Steering wheel heating.............0005 96
also refer to Multifunction steering wheel. . 13
Steps for determining correct load limit... 273
Stopover (navigation) ................6. 206
Stopping...... 0... cece eects 99
Stopping the vehicle..............--.005 99
SCOPPINGAENGINE) wei. ss sow 6 a eve 6 6 some 106
StOrag@ ies « x swe +o eae yo ewe ye tes 2 ves 87
Storage compartment............eeee eee 87
Stored stations
refer'to PreSetsias. ss seon oe ewe ew ews ve 217
Subtitles
MD crace 2 = eacmime = cinerens 6 2 seeing wo sens ot 230
Sunshade
Rear doors ..... 6. eee cece eee eee eee 58
Rear WitdOWise 2 » ec ss ween 2 » eee sv ee 58
[lol0) Se ee 46
also refer to Panoramic glass roof........ 46
SUP:VISONS « sscco 6 6 ccewnn a sete a mene 8 ese 57
SUSPENSION « cers « 6 sesuaw « wanes 4 & sretene a ¥ anaes 114
Audi drive select..................00. 113
Swapping calls.............-.0002- 00 ee 189
SWEPVEFASSISE « caseese os wesrers ow waeen ow eaten 6s 154
Symbols
Navigation ........ 0... cece eee eee eee 206
TrattiGewe sy some a gown as BeeE gE aE ae Be 211
also refer to Indicator lights.............. 7
SYNC (climate control system)............ 94
Syst@m Settings « cess ss weg s coves « pews s 236
T
Tachometer sy s x wawe 2 y ween 2 wow x Yom 12,14
Tail lights
Cleanings « = snes 2s wien 2s mewn a ewe Fo 281
Technical data): : s scee : x wigs : seme a 2 cee 313
Technical modifications................. 308
Telephone: « « cas zs sea ¢ s eees ta eRe eG 183
Accepting/ending acall................ 189
Audi phone box........ 0... cee eee eee 185
Charging the battery (USB)............. 186
Charging the battery (wireless) ......... 186
Connecting a mobile phone............ 183
Dialing anumber.................2005 189
Exterior antenna.......... 0. eee eee 186
Mobile device reminder signal.......... 187
Options during aphonecall............ 189
Playing mUSi¢ ssc. se segs x ¥ eee se eee ee 223
Temperature display (outside temperature) .. 15
Temperature gauge