2021 AUDI Q7 lock

Emergency assistance

Raising the vehicle
Applies to: vehicles with vehicle jack


B4M-0178
Fig. 185 Sill panels: markings


ft. +.
ig
B
a ES


Fig. 186 Sill: positioning the vehicle jack
> Place the vehicle jack from the vehicle tool kit
ona firm surface. Use a flat, stable support if
necessary. On a slippery surface such as tile,
you should use a non-slip pad such as a rubber
mat > /\.
> Find the marking on the sill that is closest to
the tire that will be changed > fig. 185. Behind
the marking, there is a lifting point on the side
sill for the vehicle jack.
> Using the hex socket wrench (3) from the vehi-
cle tool kit, turn the vehicle jack under the lift-
ing point on the side sill until it is high enough
that the arm @ 9 fig. 186 is under the desig-
nated plastic mount.
> Align the vehicle jack so the arm @ engages in
the designated Lifting point in the door sill and
the base (2) lies flat on the ground. The base 2)
must be directly under the mounting point (@).
> To lift the vehicle, position the ratchet @) from
the vehicle tool kit with the correct side on the
hex socket wrench @).
> Move the ratchet (@) clockwise back and forth
until the wheel lifts up slightly from the
ground.
290

AN WARNING
—To reduce the risk of injury, make sure no
one is in the vehicle before raising it.
— Make sure the vehicle jack is stable. The risk
of injury is increased when the ground is
slippery or soft, because the vehicle jack
could slide or sink.
— Only raise your vehicle with the vehicle jack
provided by the factory. If you use a vehicle
jack designed for another vehicle, your vehi-
cle could slip and cause injury.
— Position the vehicle jack only at the desig-
nated mounting points on the side sill and
align the jack. Otherwise, the vehicle jack
could slip and cause an injury if it does not
have sufficient hold on the vehicle.
—To reduce the risk of injury, do not raise any
other vehicles or other loads using the vehi-
cle jack provided by the factory.
— Applies to: vehicles with air suspension:
Changes in temperature or load can affect
the height of the stopped vehicle.
—To reduce the risk of an accident, never start
the engine when the vehicle is raised.
—To reduce the risk of injury, no work should
be performed under the vehicle while it is
raised.

@) Note
Do not lift the vehicle by the sill. Position the
vehicle jack only at the designated mounting
points on the side sill. Otherwise, your vehicle
could be damaged.

Emergency assistance

@) Tips
Make sure that the connected jump start ca-
bles have sufficient contact with metal.
Towing
General information
You should only perform the steps that follow if
you have the necessary tools and technical ex-
pertise.
Towing requires a certain amount of practice.
Audi recommends contacting a towing company
to have the vehicle transported.
You should only have your vehicle towed by an-
other vehicle when disabled in exceptional cir-
cumstances. Inexperienced drivers should not
tow.
Notes on towing
When the engine is stopped, the transmission
will not be sufficiently lubricated if traveling at
high speeds and long distances:
— The maximum permitted towing speed is 30
mph (50 km/h).
— The maximum permitted towing distance is 30
miles (50 km).
Additional information on towing with a tow
truck
The vehicle may only be towed with the front axle
raised. Do not wrap any chains or cables around
the brake lines.
Tow bar and towing cable
The vehicle can be towed with a tow bar or tow-
ing cable. Both drivers should be familiar with
the special considerations when towing, especial-
ly when using a towing cable.
Always make sure the traction force does not ex-
ceed the permitted level and there are no shock
loading conditions. There is always the risk of the
coupling becoming overloaded when driving off-
road.
For the most safety and security, drive with a tow
bar. You should use a towing cable only if a tow
294
bar is not available. Use a towing cable made of
synthetic elastic cable similar elastic material.

ZA\ WARNING
— Towing highly increases the risk of an acci-
dent, for example from colliding with the
towing vehicle.
— To reduce the risk of an accident, do not al-
low anyone to remain inside the vehicle
when it is being transported by a tow truck
or a special transporter.
C) Note
— If normal towing is not possible, for exam-
ple if the transmission is faulty or if the
towing distance is greater than 30 miles
(50 km), then transport the vehicle on a
special carrier.
— If the vehicle is towed by a tow truck at the
axle that is not permitted, this can cause se-
vere damage to the transmission.
— The vehicle must not be tow started for
technical reasons.
G) Tips
— If the power supply is interrupted, then it
will not be possible to move the selector
lever out of the "P" position. The parking
lock must be released using the emergency
release before towing the vehicle
=> page 102.
— Switch Audi pre sense* off > page 154 when
loading the vehicle onto a vehicle carrier,
train, ship, or other type of transportation,
or when towing the vehicle. This can prevent
an undesired intervention from the pre
sense* system.
— Follow the local legal regulations for tow-
ing.
Read and follow the important information under
=> page 294.

4M1012721BC
Emergency assistance

Preparations
> Only secure the towing cable or tow bar at the
designated towing loops > page 295,
=> page 296.
> Make sure the towing cable is not twisted. Oth-
erwise it could disconnect from the towing loop
while towing.
> Switch the emergency flashers on in both
vehicles > page 53. However, do not do this if it
prohibited by law.
Towing vehicle (front)
> Only start to drive when the towing cable is
taut.
> Press the brake pedal very carefully.
> Avoid sudden braking or driving maneuvers.
Vehicle being towed (rear)
> Make sure the ignition is switched on so that
the steering wheel is not locked and so that you
can use the turn signals, the horn, and the
windshield wipers if needed > A\.
> Switching it off before the vehicle has stopped
may impair the function of the brake booster
and power steering. You would then need to
use more force to steer and brake the vehicle.
> Release the parking brake > page 108.
> Select the “N” selector lever position.
> Make sure the towing cable is always taut.


ZA WARNING
— Never tow a vehicle using a tow bar or tow-
ing cable if the vehicle does not have electri-
cal power.
— If the vehicle runs out of power while it is
being towed, stop towing the vehicle imme-
diately and consult an authorized Audi deal-

er or qualified repair facility.

ing loop

Fig. 192 Front bumper: installing the towing loop (version
2)
The threaded opening for the towing loop is lo-
cated on the right side of the front bumper.
> Remove the towing loop from the vehicle tool
kit > page 286.
>» Press the cap inward with brief, strong pressure
> fig. 191 or > fig. 192. The cap will loosen
from the bumper.
> Tighten the towing eye as far as it will go into
the mount. Use a suitable object to tighten the
towing eye completely and securely in the
mount.
> After using, place the towing loop back in the
vehicle tool kit.

Z\ WARNING
If the towing loop is not tightened until it
stops when installing, the threads may be
pulled out when towing the vehicle and result
in an accident.

G) Tips
Depending on the model, the shape of the cap
can vary.
295

Fuses and bulbs




Fuse panel (d) (black)

No. | Equipment

Audi phone box

Climate control system, fragrance system

Head-up display

Audi music interface, USB input

Steering column lock

Upper/Lower display

W}OlN|/
Mm)
BR]
WIN
Instrument cluster

10 | DVD drive

11 | Light switch, switch panels

12 | Steering column electronics

13 | Volume control

14 | MMI Infotainment system control module

15 | Steering column adjustment


16 | Steering wheel heating














with plastic clip
Fig. 200 Left side of the luggage compartment: fuse panel
with plastic clip (plug-in hybrid drive*)
y 1 High-voltage heating, thermomanage-
ment
Air suspension/suspension control
6 |Automatic transmission control module
7 Rear seat heating, rear climate control sys-
tem controls
Third row seat adjustment
9 | Left tail light
10 | Front belt tensioner on driver's side
Luggage compartment lid central locking,
11 | fuel filler door, luggage compartment cov-
er
12 |Luggage compartment lid control module
Fuse panel @)
No. | Equipment
Fig. 199 Left side of the luggage compartment: fuse panel 1 | Rear climate control system blower
2 |Sound-amplifier
3 | Exhaust treatment, sound actuator
4 |Rear climate control system control panel
5 |Right trailer hitch light
300

4M1012721BC

A
A/C cooling mode..........-. eee eee eee ee 94
A/C system refrigerant oil............... 314
Accelerator pedal.............2--00000- 102
also refer to Accelerator pedal.......... 102
ACCESSOFICS 2. eee 310
Active lane assist
refer to Lane departure warning......... 149
refer to Lane guidance................ 149
Adaptive cruise assist................04. 139
Cleaning the sensors..............0055 281
Adaptive cruise control
Predictive control................0005 143
Adaptive dampers ........... 000000 eee 114
Adaptive speed assist
refer to Adaptive cruise assist.......... 139
Adjusting the air distribution............. 94
Adjusting the brightness................. 55
Adjusting the rear seats.................. 67
Adjusting the sound................0005 236
Adjusting the temperature............... 94
Adjusting the vents ccs <= csws + © sews +o oer 96
Adjusting the volume.............e eee eee 30
Adjusting the volume (announcements) .... 236
Adjusting the welcome sound............ 236
Airbag system... 2.2... eee eee 75
AIPSUSPENSION ix. o © aoewes « 2 menses + meme» 5, v0 114
Alarm system
refer to Anti-theft alarm system.......... 37
Alignment pin (changing the wheel)....... 286
All-weather lights...............-..00005 50
All-wheel steering.............---00005 115
ALUS@aSOntineSies. « 3 ssasess «x aimee a & iwesane sw a8 275
All wheel drive
refer to quattro.............0 0. eee 116
Amazon Alexa integration
Media playback................00000. 223
Operating « « seen s » ewes se eee G s FeeE Ys BOS 28
AMI
refer to Audi music interface........... 224
Android Auto
refer to Audi smartphone interface...... 234
Anti-lock braking system................ 117
AnitisSlip REQUlation ws a & sos se weae 9 oe 117
Anti-theft alarm system...............05. 37
Anti-theft wheel bolts...............0... 289
Apple CarPlay
refer to Audi smartphone interface...... 234
Aspect ratio
VIdCO eee eee eee eee eee 228, 230
ASR
refer to Anti-Slip Regulation............ 117
Audi adaptive light...............-.0000- 50
Audi connect
refer to CONnNect ; «= = sass ss sees ss eee ee ae 194
Audidrive'selecticy, « + scum oz scum « x pewe yoo 113
Audi entertainment mobile.............. 225
Audi entertainment mobile device
Removing « « sees « sews gs sees xe ees cee 226
SOGUMING's « « ssessie © ccerave 2 6 sesnew « araneos w @ are 226
Tilting... 2... eee eee eee 226
Audi music interface................00- 224
AUGIOFLES xo: 5, coc: i « commons ow cme = at sammie = 226
Audi phone Bx: « sccvise so eaves so emane oe meses 185
Audi pre sense .........0 seve cece ee eee 151
Messages ........... 0.00.0 eee eee 155
Audi pre sense front.............-...0-- 152
Audi side assist
refer to Side assist............-0000005 155
Audi smartphone interface.............. 234
Legalinformation..................0. 239
Audi virtual cockpit
refer to Instrument cluster.............. 12
AUTO
Automatic headlights .................. 50
Climate control system..............0-- 94
Auto Lock (central locking) ............... 34
Automatic climate control system
refer to Climate control system.......... 93
Automatic luggage compartment lid.... 42, 43
Automatic transmission................ 100
Parking lock emergency release......... 102
Automatic wipe/wash system............. 58
Average consumption................... 15
Average speed... 2.2... cee eee eee eee 15
B
Bagshooks3. « swiss o anewivs © ¥ arene 6 6 oman © oes 87
Band
refer to Frequency band............... 214
315

Index

Battery
Charging (12 Volt vehicle battery)....... 256
Vehicle battery (12 Volt)............... 254
Winter operation (12 Volt vehicle battery) . 255
Blinds
refer to Panoramic glass roof............ 46
BlOGK TOUTE vcs + « crsanin © 5: cavemen © & oreo © wanes 208
Oe 94
Bluetooth
Audio player. .... 0.0.2... ee eee eee eee 223
Connecting a device...............00-- 238
Connecting a mobile phone............ 183
Deleting adevice...............00000- 239
Device overvieW.... 0.0.00. ee eee eee 238
Disconnecting a device................ 238
Displaying profiles.................... 239
Selecting adevice.................00. 238
Specifying a favorite.............0000- 239
BOOStss « : eens 2 y ses « e eee bo ees Go eee ee 15
Boost pressure indicator................. 15
Brake fluid
Checking the brake fluid level........... 253
Brak@Sisss 2 ¢ sews 5 ¢ cans + 0 eee fe ore eo ee 106
Brakesfluids cs season x amamna a x anime oo somnine 6 253)
Emergency braking function............ 109
HGtticra: 2 5 susan 3 8 aatam ¥ S RGIER 2 oe 3 eR 110
New brake pads « sec se ove oe sens sees 107
Bratids:s = seem: = = weeps & = eeeng © 4 eee G4 Ree 240
Break-in security feature................. 37
Breaking in
New brake pads « sess so sesou oo camer o coaans 107
ING WEIROSE: « « winzson s » crnnace 6 9 oxenene © 0 axniean 266
Browser
refer to Media center.................. 227
Business address.............2.22--0-- 208
Cc
California Proposition 65 Warning........ 246
Battery specific...............0.-.00. 255
Calllist.. 0... 2. eee eee eee eee 187
CameraS 0... eee 124
LOCAtIONS <5 « = seem 5 2 Rem FE eR SE oe g 125
Capacities
Fuelitank’: » soos 3 2 mews 2 2 awe 2 4 came + ne 314
Washer fluid reservoir................. 314
CargoPloor eno < csccose 2 v snevece a v exevene av enecene 2 3 91
316
CarQOiMe bien: « sows v seswens wo casicows 1 wt eamwses © vt ome 90
Carwash, . s wvvsa eo soni av anaes 4 ao insane wo ane 280
Catalytic converter... 0.0... cee eee e eens 244
Cell phone
refer to Telephone...........-..-++05- 183
Cell phone compartment
refer to Audi phone box............... 185
Central
lockingsec. « 2 ces 0 x moms + 6 same a 0 ate 34
Auto Lock... 0.6... eee eee es 34
Convenience key..........-.00 eee ee ee 39
Convenience opening and closing......... 46
Luggage compartment lid............... 42
Mechanically unlocking and locking....... 37
MESSAGES « secures so acsmes +o awewes vo exon v aeMN 36
Remote control key............2-..0005 39
SGUeING.< = x sea « = sees Fo eee Fe ees FP wee 35
Vehicle key sass Central locking switch.................-. 36
Geramic brakeSwoas + ¢ eayes ¢ x seme 2 x ees & 6 3 107
GentificatiOnin: « » axa: = wee 2 sme 2 eee 311
Charging
refer to Power sourceS.........--0 eee eee 86
Charging the battery
Mobileidevicesi. . . csisceuss «sania a a avesiue 0 ¥ ave 224
USB... eee 186
Wireless: « « arms s ¢ anes gs agus a 2 awe 2 6 186
Child safety lock
Climate control system controls in the rear. 44
Power windows............0 2.0000 eee 44
ReardGorsis« + s seus «a mame 2 AeS.8 & Gale aS 44
Child safety seats.............0..000 eee 80
Securing to the top tether anchor........ 84
Securing with a safety belt.............. 83
Securing with LATCH..............2-00. 82
Cleaning... 0.2... . cee eee eee eee 280
Cleaning Alcantara................0000. 283
Cleaning artificial leather............... 283
Cleaning carbon components........ 282, 283
Cleaning controls:s « sews s sews «esas x os 283
Cleaning decorative parts andtrim........ 282
Cleaning exhaust tail pipes.............. 282
Cleaning plastic parts.................. 282
Cleaning textiles...............00.000. 283
Climate control system...........--..0-- 93
Climate control system controls in the rear
Child safety lock..... 0... ccc cece eee eee 44

4M1012721BC

Closing
Automatic luggage compartment lid...... 42
Convenience closing..........0...e5e0% 46
HOO « sisson sa cnamee ov atteoe a como eo ae vo 246
Luggage compartment lid............... 42
Luggage compartment lid with foot motion . 43
Panoramic glass:r00ficc:. «sien as nani we 6 cas 46
Sunshade (roof) .................000008 46
WINGGWS = scau 5 wae 5 § eee & 2 eS a 45
Closing aid (power closing doors).......... 34
Cockpit dimming....................008 55
Cockpit (overview) ............00 eee eee 6
(60) (0) 1-0: =) ee 313
Combustion engine sisi. «esses oe cave oo aoe 104
Coming home/Leaving home
refer to Entry/exit lighting.............. 53
Compartments’ » ween « « weonn + 4 weenie a 0 comes 87
Compass inthe mirror................0-. 61
Compliance. « seve ss seve sv wren 2 o exe ¥ os 311
ConferencerCallin.. ss agus sy eewe su ewe gay 189
Configuration wizard.............0...00 19
CONMECE as 2 news ¢ < Ree dB NOR FD Ree sD ae 194
Data plans: « secs os sew vs ewe v was wv 198
Data Privacy... .... eee cee cece 306
Emergency call.............-.-00000- 199
Infotainment: « s wees 2 & wees ss wae & owes 194
Infotainment services. ....... 000... 005 195
Online roadside assistance............. 200
Vehicle control services. .........0.0005 196
Connected devices
Device overview cc ss wine oo ween ov ewe 238
Connections
refer to Media.............000005 222,226
Consumer information..............0004 308
Consumption
Reducing... ... 2... cee eee eee eee eee 104
Consumption’ CUED) «cases oo russe ov seenere « sine 15
Contacts
Importing..............0-..0 000 eee ee 191,
Updating inthe: MMI a « « asa « paaws s nyen 191
also refer to Directory................. 188
Convenience keys. veces eevee meee soe 34
Convenience closing................... 46
also refer to Vehicle key..............05 38
Convenience opening and closing
Windows or panoramic glass roof........ 46
Coolant temperature display.............. 14
Cooling MOG etic. i = ssc se eocwere ve serene wv omen 94
Cooling system
Adding
coolant................-000 ee 252
Checking the coolant level............. 252
GOOlANE svc 2 x oes ov ewe eo a 2 o oe 251
Cornering lighti:; ¢ 2 aces > = awe yo ees ee ee 50
Cross traffic assist (intersection assistant) .. 159
Cruise control system............000005 136
Cup holders. ....... 0 cece eee eee eee 86
Current consumption.............-0 eens 15
D
Data module
Serial:number (IMED) ¢ esses ss casas canes 191
Data plans... 1... eee eee eee 198
Data Privacy...... 0... s cee cece eee 306
Date... eee eee LS
SOttiliG's s savy 3 ¥ HAY s 4 BaueS 4 E RaER & sae 236
Daytime running lights...............0-. 50
Declaration of compliance...........0005 311
DEF (instrument cluster) ...............4- 12
Demo mode
refer to Presentation mode............. 212
Destination onthe map...............4. 205
Details, . a ssc « sxaneus os stineoue oo omnis mo auncems 205
Determining correct load limit........... 273
Digitalicompass siavis « s sess oa saves o 8 suse a 3 61
DIM@NSIONS. « s ween « seems oy noes 6 2 ew & e 3:13
Dimming the exterior mirrors............. 56
Dimming the rearview mirror............. 56
Directory.......... 2.0.00. cece eee eee 188
Businessicatd cis ss aces so meas s eames s we 189
SOEGINGS
cscs « 2 mazes & aenseee « stems © 6 amt « 191
Display
Cleaning...........0 0. 283
Disposal..... 0.0.0... eee eee eee eee ee 308
DistamG@ sericea & ssseie ss owes so covnine oo creme @ os 15
Distance: warning csvevs © « sce vs sseoee wo senses 148
Doors
Child safety lock...................000. 44
DOOrCONntactSWitch » + ceau sv sees yc aeam a: 54
Mechanically unlocking and locking....... 37
Power closing/closing aid............... 34
Driver information system.............--. 13
317

Index

Drives
refer to Media.............000 eee 222,226
Drive select
refer to Audi drive select............... 113
Drive systeM..... ee eee eee ee ee 104, 106
Audi drive Select s cso 2 ¢ cawe 2 2 gence a ee 113
Driving down hills...............-0.00- 110
Driving program..............0005 101, 147
Driving through water............-..005 111
Driving time... 6... eee eee eee 15
Driving tips
Driving through water................- 111
Efficientdriving ¢ wuss « ¢ cows se cows xe ea 104
Offroad driving............. cee eee eee 110
Uphill and downhill................00. 110
Driving uphills.................2..004. 110
DVD drive... . 2... eee eee eee eee eee 223
E
EPMA Cc ctienans a sxexsign oo someone oF 6 eaninn a 4 auata 192
Settings............. 0.000.002 0 02 192
EDL
refer to Electronic Differential Lock...... 117
EDR
refer to Event Data Recorder (EDR)...... 303
Efficiency'assist:«. « « swas ss saws ye ees soe 137
Predictive COMtOle:.c. oo snswse « oecase «4 suesecm 143
Electtical'system:. « «wes: 2 amie oe came 6 oe 254
Electromechanical parking brake......... 108
Electronic Differential Lock.............. Li?
Electronic immMobiliZetjewy: . ¢ wees 4 é wows sa ee 39
Electronic Stabilization Control........... 117
Embedded SIM card............0e0eeeee 195
Emergency assist...........000-00 ee eee 159
Emergency assistance..............000. 286
Emergency braking function............. 109
Emergemey calli: «oven se soesace es eons 190, 199
Emergency flashers..............--.00-5 53
Emergency mode..............---2ee0- 103
Emergency operation
DOORS a cess v x wasn + 5 cose 6H some ¥ shaaem FF
Fuel filler door
Luggage compartment lid............... 44
Panoramic glass roof..............0.005 47
Emissions control system..............% 244
318

EM@rgy CONSUIMENS ies & 0 csv wiemnes a ree wo 16
Energy Management. . . cw. seca ee enn 105
Engine
Breakingin.............. cece eee eee 104
Coolant... 6... ee eee eee eee eee 251
Emergency StOp ix : « wows ss wigs s nares se we 98
JUIMPISTAREIING » « canaeie ws awssins 6 # sense aw nn 292
Start/Stop system...........--0000005 105
StartinG/StOppiNG wx 2 = sew + v gems + 2 wes = 98
Engine compartment
Opening and closing the hood.......... 246
Overview .... 2... eee eee eee eee 247
Safety precautions............-0.ee0ee 245
Engine oil
AGOING « seven = ¢ eye + + seers 3 es Fc ees 248
CHANG IG psu: 1s + wausan 6 e tenses © cascan wx sanitene © 250
Checking oillevel..............--000-- 248
Consumption ss ¢ ssws « « sews se eee so 248
Tndicator light: « cas + sao e > waren @ macorn 248
Replacement interval................. 257
Temperature display................0-5 15
Engine sound
Audi drive’select« «isis +s css 2 a secu 2 0 3 114
Enigine’startsystem «css ¢ ees ss eee « x eee 99
Engine stop
refer to Start/Stop system............. 105
Entry/exit lighting oe. <2 sca se erwe ve owen a < 53
Enthy 4SSiStance:. « + aus + ¢ sqm 9 cease es 66
REAR SCALES cusses x cusses © w suenens oo mane wo oes 67
also refer to Exit assistance............. 66
Environment
Unleaded gasoline.............e eee eee 241
ESC
refer to Electronic Stabilization Control... 117
ESC OfffOad sours s = sqws & = nua ¢ 2 sates ee 118
eSIM
refer to Embedded SIMcard............ 195
Event Data Recorder (EDR).............. 303
EXHBSSSISTANGCE « ema 3 x new ¢ 2 eee 4 8 em ¥ ¥ 66
EXiIQWarnitiGhers: < = sas ¥ 2 eares 3 2 ecteN Eo ee 157
Exterior antenna..................000. 186
Exterior lighting.......... 0.0.0 e eee eee 50
Exterior mirrors. ..........0..0.00.0000. 56
Folding settings..............cceee vues 35
External voice operation................. 28