2021 AUDI Q7 ESP

4M1012721BC
Emergency call

Emergency call
Overview
Applies to: vehicles with emergency call function
An emergency call is a combination of data trans-
mission and a phone call. The data transmission
from your vehicle forwards important informa-
tion, such as the vehicle and position data, to the
emergency call center.
Depending on the country and the vehicle equip-
ment, the following functions may be available:
With the emergency call, you can call for help in
dangerous situations as quickly as possible. Use
this function when emergency help is needed
=> page 199.
— Audi connect emergency call (TPS emergency
call). This eCall system uses emergency call
centers operated by third party providers.
With online roadside assistance, you can request
assistance if there is a breakdown or a minor acci-
dent > page 200.

ZA\ WARNING
In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions and/or
services may not be available, it may not be
possible to send or receive data, or functional-
ity may be limited.
@) Tips
To see which data can be transmitted, visit
your Audi country or sales region website at
www.audi.com.

Emergency call
Applies to: vehicles with emergency call function
The services are provided through a SIM card in-
stalled in the vehicle. Services are provided as-
suming that the cell phone network required for
the installed SIM card is functioning and availa-
ble for use. The services made availably by Audi
are only available within the mobile phone net-
work coverage area for the mobile phone service
provider selected by Audi.

—The emergency call function cannot be deac-
tivated in the Infotainment system settings.
— The availability of the TPS emergency call is
limited to certain times.
—The costs for call and data connections for
TPS emergency calls is included in the price
of the services.
Applies to: vehicles with emergency call function
A TPS emergency call can be made manually or
automatically > page 199.
Making an emergency call
Applies to: vehicles with emergency call function

mi l
Fig. 142 Front headliner: cover for the emergency call but-
ton
Manual emergency call
Requirement: the ignition must be switched on.
> Tap the cover (@) to open it.
> Press and hold the emergency call button until
the LED () blinks. The emergency call will be
made.
> If the emergency call button is pressed by mis-
take, then press it again immediately and hold
it until the LED stays on. The emergency call
will be canceled.
Automatic emergency call
The vehicle electrical system initiates an auto-
matic emergency call under certain circumstan-
ces, for example if an airbag deploys. The LEDin >
199

Navigation

@) Tips
Certain gestures may not be available on all
touch displays or in every menu.
ALL) Naviga te guidance
started
Applies to: vehicles with navigation system and Audi virtual
cockpit

Fig. 149 Instrument cluster: default view: turning maneu-
ver when route guidance has started
Requirement: route guidance must be on
= page 203.
The following information will be displayed in the
driver information system, if available:
@ Current vehicle position
@A bar graph appears when there is an upcom-
ing turn. The fewer the bars that are shown, the
shorter the distance is until the turn. If there is
no upcoming turn immediately ahead, the dis-
tance to the destination or stopover, the calculat-
ed arrival time, and a direction arrow for the up-
coming maneuver will be displayed in the right
speedometer. If there is no upcoming maneuver,
the distance to the next maneuver will be dis-
played.
@® Lane recommendation
208

Alternative routes
Applies to: vehicles with navigation system

3 | SI
ny < ec

Fig. 150 Display of alternative routes in the overview map
Opening alternative routes
Requirement: route guidance must be started
= page 203 and the map must be displayed
=> page 207.
> Press on / in the side menu on the map
=> page 206, fig. 147.
@ Current route
The distance to the destination and the calculat-
ed arrival time will be displayed for the current
route.
@ Alternative route
The difference in travel time compared to the se-
lected route will be displayed.
Displaying alternative routes in the
foreground
> Press @ in the corresponding information win-
dow, or
> Press and hold the information window for the
corresponding alternative route (for example,
@ ° fig. 150).
Select route
> Press on the information window for the corre-
sponding route (for example @) > fig. 150).
Additional functions
Applies to: vehicles with navigation system
You can access frequent destinations in the favor-
ites. You can quickly and easily start route guid-
ance using the home address or business address
function.

Radio

Opening radio text
> Applies to: MMI: Select on the home screen:
RADIO > select a frequency band (such as FM)
> select a station > More > Radio text.
Depending on vehicle equipment, the following
functions
may be available:
Displaying previous radio text entries
> Swipe downward with one finger. The last radio
text entries are displayed if they are available.
Scrolling through radio text entries
> Swipe upward or downward with one finger.
Showing Radio Text Plus information
If a radio text entry is displayed with a color, a
phone number or a navigation destination for the
station is available as radio text plus information.
You have the following options:
Selecting the destination
> Select: a navigation destination marked in col-
or > Set as destination.
Call
> Select: a phone number marked in color > Call.
G) Tips
A call to a phone number stored in the radio
text will start immediately.
Online radio
General information
Applies to: vehicles with Audi connect Infotainment and on-
line radio
You can listen to various radio stations or pod-
casts on the Internet using online radio.
Requirement: the MMI must be connected to the
Internet. A data plan must be available
=> page 198.
Accessing online radio through the MMI
» Applies to: MMI: Select on the home screen:
RADIO > Source > Online.
The following functions are available:
218
Previous selection
The station/podcast list for the last station or
podcast that was playing will be displayed.
Top stations
The favorite online radio stations are displayed.
Filter list
> Select: 2 > (a category) > a station/podcast.
The following categories are available:
— Countries
— Genres
— Languages
— Editor's picks
— Themes
— Nearby
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 194.
G) Tips
— Depending on the Internet connection and
network traffic, the connection may be lost
when online radio is playing.
— Online radio reception may not be possible
if Internet service is throttled.
— Online media usage depends on the service
availability of the third party provider.
—The range and screen display of online me-
dia services from third party providers in the
vehicle can vary.
— Please note that it may not be possible to
play some online radio stations in certain
countries.
— Audi only provides access to online radio
and does not assume any responsibility for
the content of these services.

Media

Media
General information
There may be different media sources and con-
nections available depending on the vehicle
equipment. For example, you can play media files
using a connected USB drive or connect your mo-
bile devices to the Audi music interface and oper-
ate them through the MMI.
Media and format restrictions: the MMI (includ-
ing the USB storage device connection) was test-
ed with a variety of products and media on the
market. However, there may be cases where indi-
vidual devices or media and audio/video files may
not be recognized, may play only with restric-
tions, or may not play at all.
Restricted functionality: reset the MMI to the
factory default settings if functionality is restrict-
ed > page 237.
Digital Rights Management: please note that
the
audio/video files are subject to copyright pro-
tection.
Files that are protected by DRM and are identi-
fied with the symbol f@ will not play.
Data security: never store important data on
CDs/DVDs or mobile devices. Audi is not responsi-
ble for damaged or lost files and media.
Loading times: the more files/folders/playlists
there are on a storage medium, the longer it will
take to load. To reduce the amount of time it
takes the audio/video files to load, use a storage
medium that only contains audio/video files, and
create subfolders (for example, for each artist or
album).
Additional information: when playing, audio
files are automatically displayed with any addi-
tional information that is stored (such as the ar-
tist, track and album cover). If this information is
not available on the medium, the MMI will revert
to the local Gracenote metadata database or
search online if necessary. See > page 231, On-
line additional data. However, in some cases, the
additional information may not be displayed.
222
C@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 194.
DVD drive
General information
Applies to: vehicles with a DVD drive
The functionality of individual storage mediums
may be limited due to the variety of blank CDs/
DVDs available and the various capacities. Audio
CDs or video DVDs with copy protection, CDs/
DVDs that do not conform to the standard, and
multisession CDs may have limited playback or
may not play at all. Audi recommends finalizing
the recording process when creating multisession
CDs. Multisession DVDs are not supported.
(1) Note
To reduce the risk of damaging the drive and
data carriers:
— Always store data carriers in a protective
sleeve and do not expose them to direct
sunlight
— Do not use damaged, dirty, or laminated da-
ta carriers
— Do not use single CDs/-DVDs with a 3.1 inch
(8 cm) diameter, non-circular CDs/DVDs
(shaped CDs), cleaning CDs, and protective
rings
— Never force CDs/DVDs into the drive. Discs
are pulled in automatically.
@ Tips
The thermal protection switch stops playback
temporarily when outside temperatures are
too high.

4M1012721BC
Audi smartphone interface

— The menu language shown in the MMI is
based on the settings in your smartphone.
— Some MMI functions are not available when
there is an active Audi smartphone interface
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
— Audi merely provides access to third party
connection.
— You cannot connect any mobile devices via
Bluetooth when an Audi smartphone inter-
services through the MMI and does not as-
sume any responsibility for the content of
these services.
face connection is active.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Audi smartphone
interface cannot be
opened.
Check the battery charge level on your smartphone.
Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
cle is being operated.

Android Auto: check if the Android Auto app is installed on your smartphone.

Connecting the
smartphone to the
MMI failed.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
=> page 224.

Apple CarPlay: check if Apple CarPlay is activated on your iPhone.

Android Auto: check in the Android Auto app if Android Auto permits new
vehicles.

Wireless connection: open the settings for Bluetooth and Apple CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
= page 238. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 19. Re-
start your iPhone.

The smartphone is
not automatically
detected.

Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface
=> page 224.
Check if the requirements needed to connect a smartphone have been met.

235

Additional information

Additional information
Brands and licenses
This manual does not contain any symbols, such
as ® or ™, to identify trademarks or registered
trademarks. However, the absence of these sym-
bols does not constitute a waiver of any rights as-
sociated with these names.
Apple, iPhone, iPod touch, Apple CarPlay, Light-
ning, and iTunes Radio are trademarks of Apple
Inc.
10S is a trademark or, in the USA and other coun-
tries, a registered trademark of Cisco and is used
under license.
Other product and manufacturer names may be
trademarks of their respective owners.
240

Checking and Filling

corrosion damage and damage to plastic or
rubber components in the fuel system.
— Do not use gasoline that does not meet the
specifications.
— If you are unable to find out if a specific gas-
oline mixture meets the specifications, ask
the gas station operator or their fuel suppli-
er.
— Do not use any gasoline mixture whose
composition cannot be identified.
— Audi does not assume any responsibility for
damage to the fuel system or for perform-
ance problems caused by using gasoline
mixtures different from those specified.
This type of damage also does not fall under
the New Vehicle Limited Warranty or under
the emissions control system warranty.
— If you notice a higher fuel consumption or
poor handling or performance problems due
to such gasoline mixtures, Audi recom-
mends fueling with unblended gasoline.
Gasoline additives
An important issue for many automobile manu-
facturers is combustion residue in the engine
that results from the use of certain fuels.
Although types of gasoline differ depending on
the manufacturer, there are similarities. Certain
substances in the gasoline may cause deposits in
the engine. Additives in the gasoline that should
keep the engine and fuel system clean do not all
function equally.
Audi recommends using TOP TIER Detergent Gas-
oline. For additional information on TOP TIER De-
tergent Gasoline, visit www.toptiergas.com.
If you use incorrect fuels over a long period of
time, the maximum engine performance may be
impaired by combustion residue.
@) Note
— Damage or malfunctions caused by the use
of incorrect types of gasoline are not cov-
ered by the New Vehicle Limited Warranty.
— Only gasoline additives that have been ap-
proved by Audi may be used.
242
Refueling
Messages
A Tank system: malfunction! Please contact
Service
There is a malfunction in the fuel tank system.
Drive to an authorized Audi dealer or authorized
Audi Service Facility immediately to have the
malfunction corrected.
Fueling procedure



Fig. 162 Right rear side of the vehicle: opening the fuel
filler door




Fig. 163 Fuel filler door with attached fuel cap
The fuel filler door is unlocked or locked by the
central locking system.
> Unlock the vehicle if necessary.
> Press on the left side of the fuel filler door to
open it > fig. 162.
> Unscrew the tank cap counterclockwise.
> Place the cap from above on the open fuel filler
door > fig. 163.
> Insert the fuel pump nozzle all the way into the
fuel filler neck.
> Begin fueling. Once the fuel pump nozzle turns
off the first time, the fuel tank is full. Donot =>

4M1012721BC
Checking and Filling

continue fueling, or else the expansion space in
the tank will be filled with fuel.
> After the fuel pump has switched off, wait five
seconds before removing the nozzle to allow
the rest of the fuel to finish dripping into the
fuel tank.
> Turn the fuel cap clockwise until it clicks into
place.
> Close the fuel filler door and then press on the
left side until it latches.
The correct fuel type for your vehicle can be
found on a label located on the inside of the fuel
filler door. For additional information on fuel, see
=> page 241.
For the tank capacity in your vehicle, refer to the
Technical Data > page 314.
To reduce the risk of fuel leaking out or vapors
escaping, make sure that the fuel tank is closed
correctly. Otherwise the Ey indicator light will
turn on.


ZX WARNING
Improper fueling procedures and improper
handling of fuel can lead to explosions, fires,
severe burns, and other injuries.
— Do not smoke. Keep away from open flames.
— The ignition must be switched off when re-
fueling.
— Mobile devices, radio devices, and other ra-
dio equipment should always be switched
off when refueling. Electromagnetic rays
could cause sparks and start a fire.
— If you do not insert the fuel pump nozzle all
the way into the filler tube, then fuel can
leak out. Spilled fuel can ignite and start a
fire.
— Never get into the vehicle when refueling. If
there is an exceptional situation where you
must enter the vehicle, close the door and
touch a metal surface before touching the
fuel pump nozzle again. This will reduce the
risk of electrostatic discharge that can cause
flying sparks. Sparks can start a fire when
refueling.


ZA\ WARNING
Audi does not recommend transporting fuel
containers inside the vehicle. Fuel could leak
out of the container and ignite, especially dur-
ing an accident. This can cause explosions,
fires, and injuries.
—If you must transport fuel in a fuel contain-
er, note the following:
— Always place the fuel container on the
ground before filling. Never fill the fuel
container with fuel while it is inside or on
the vehicle. Electrostatic discharge can oc-
cur while refueling and the fuel vapors
could ignite.
— When using fuel containers made of met-
al, the fuel pump nozzle must always re-
main in contact with the container to re-
duce the risk of static charge.
— Insert the fuel pump nozzle as far as pos-
sible into the filler opening while refuel-
ing.
— Follow the applicable legal regulations in
the country where you are driving when
using, storing and transporting fuel con-
tainers.
— Make sure that the fuel container meets
the industry standards, for example ANSI

or ASTM F852-86.



1) Depending on the engine and country
C) Note
— Remove fuel that has overflowed onto any
vehicle
components immediately to reduce
the risk of damage to the vehicle.
— Never drive until the fuel tank is completely
empty. The irregular supply of fuel that re-
sults from that can cause engine misfires.
Uncombusted fuel may enter the exhaust
system and increase the risk of damage to
the catalytic converter.
@) For the sake of the environment
— Do not overfill the fuel tank, or fuel could
leak out when the vehicle is warming up.
— Fuel should never enter the sewer system or
come into contact with the ground.
243
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