2021 AUDI Q5 wireless

Telephone

Disconnecting a mobile device
Applies to: vehicles with telephone

> To disconnect a Bluetooth device from the MMI,
use the Connected devices menu > page 238.
Using the Audi phone
box
ere Ly
Applies to: vehicles with Audi phone box


RAZ-1089) {


Fig. 146 Front center console: Audi phone box with con-
nections
You can slide the Audi phone box forward over
the cup holder or back under the center armrest.
Depending on vehicle equipment, you may be
able to use the following functions with the Audi
phone box:
— Make phone calls using the vehicle’s exterior
antenna
— Charge a mobile device using the USB input
— Charge a mobile device wirelessly
— Reminder signal
Limitations
In some situations, the functions of the Audi
phone box may be limited or temporarily unavail-
able. For example, this may happen if
— There is one more than mobile device in the
Audi phone box
— The mobile device is located in a bag or a pro-
tective case
— There are objects between the Audi phone box
and the mobile device
— The mobile device is not positioned in the cen-
ter of the Audi phone box
188

AN WARNING
Loose objects can be thrown around the vehi-
cle interior during sudden driving or braking
maneuvers, which increases the risk of an ac-
cident. Store objects securely while driving.
G) Tips
The system complies with United States FCC
regulations and ISED regulations > page 311.
Making phone calls using the exterior
Yaar)
Applies to: vehicles with Audi phone box


With the Audi phone box, you can make calls us-
ing the exterior antenna on the vehicle. Using the
external antenna helps when there is a low signal
and also provides better reception quality.
Requirement: the ignition must be switched on.
> To make phone calls through the vehicle's exte-
rior antenna using your mobile device, lay your
device on the phone symbol @) > page 188,
fig. 146 in the center of the Audi phone box
with the display facing up.
(Geel w eae ae ma Meh) se ialeltie
Applies to: vehicles with Audi phone box
You can charge your mobile device using a special
USB adapter with the Audi phone box
=> page 226.
Requirement: the ignition must be switched on.
> To charge your mobile device via USB, connect it
to the USB input @ ° page 188, fig. 146.
G) Tips
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.

80B012721BA
Telephone

Charging a mobile device wirelessly
Applies to: vehicles with Audi phone box
You can charge your mobile device wirelessly us-
ing
the Audi phone box.
Requirement: the ignition must be switched on.
Your mobile device must meet the Qi standard.
> Make sure that the wireless charging function is
switched on:
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.
> Switch the Mobile device wireless charging
function on.
> To charge your mobile device wirelessly, lay it
on the @ symbol @ © page 188, fig. 146 in the
center of the Audi phone box with the display
facing up.

ZA\ WARNING
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
— An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 in (6 cm) to the
Audi phone box charging plate. The thresh-
olds for prolonged exposure at this distance
comply with ICNIRP1998. Therefore, inter-
actions such as irritation of sensory organs,
malfunctions of active implants (such as
pacemakers, infusion pumps, or neurosti-
mulators) or effects on passive implants
(such as prosthetic limbs) is highly unlikely.
If you have an implant, consult a medical
specialist if you have any questions. You can
also switch the function for wireless charg-
ing in the Audi phone box on and off. You
can continue to charge your mobile device

using a cable connection.

CG) Note
Applicable to U.S.A.
Operation of the Audi phone box is subject to
the following requirements of the Federal
Communications Commission:
—This is a CONSUMER device.
— BEFORE USE, you MUST REGISTER THIS DE-
VICE with your wireless provider and have
your provider’s consent. Most wireless pro-
viders consent to the use of signal boosters.
Some providers may not consent to the use
of this device on their network. If you are
unsure, contact your service provider.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST be installed
at least 20 cm (8 inches) from any person.
— You MUST cease operating this device im-
mediately if requested by the FCC or a li-
censed wireless service provider.
— WARNING: E911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Note
Applicable to Canada
In Canada, operation of a Zone Enhancer,
such as an Audi Phone Box, is subject to the
following requirements of the Innovation,
Science and Economic Development Canada
(ISED):
—This is a CONSUMER device.
— BEFORE USE, you MUST meet all require-
ments set out in CPC-2-1-05.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST NOT be in-
stalled within 20 cm of any person.
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.
(i) Tips
—The maximum charging output is 5 W.
189

Telephone

New e-mail notification
When the function is switched on, an envelope M
in the MMI status bar will indicate when there is
a new e-mail.
Do It Yourself
Applies to: vehicles with telephone
C@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 197.
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a mobile phone have
been met > page 186, or
make sure you did not accidentally decline the PIN for establishing
a connection on your mobile phone. If necessary, repeat the pair-
ing process > page 186.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your mobile device.
Check for prompts on your mobile device when connecting via
Bluetooth.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

The MESSAGES menu is not avail-
able.
Make sure your mobile device has an option to show messages op-
tion and that it is enabled.

Wireless cell phone charging is
not working or is interrupted.

Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Make sure your mobile device is positioned correctly in the Audi
phone box > page 188 and that there are no objects located be-
tween the phone box and the phone.

196

80B012721BA
Media

Media
General information
There may be different media sources and con-
nections available depending on the vehicle
equipment. For example, you can play media files
using a connected USB drive or connect your mo-
bile devices to the Audi music interface and oper-
ate them through the MMI.
Media and format restrictions: the MMI (includ-
ing the USB storage device connection) was test-
ed with a variety of products and media on the
market. However, there may be cases where indi-
vidual devices or media and audio/video files may
not be recognized, may play only with restric-
tions, or may not play at all.
Restricted functionality: reset the MMI to the
factory default settings if functionality is restrict-
ed > page 237.
Digital Rights Management: please note that
the
audio/video files are subject to copyright pro-
tection.
Files that are protected by DRM and are identi-
fied with the symbol f@ will not play.
Data security: never store important information
on mobile devices. Audi is not responsible for
damaged or lost files and media.
Loading times: the more files/folders/playlists
there are on a storage medium, the longer it will
take to load. To reduce the amount of time it
takes the audio/video files to load, use a storage
medium that only contains audio/video files, and
create subfolders (for example, for each artist or
album).
Additional information: when playing, audio
files are automatically displayed with any addi-
tional information that is stored (such as the ar-
tist, track and album cover). If this information is
not available on the medium, the MMI will revert
to the local Gracenote metadata database or
search online if necessary. See > page 231, On-
line additional data. However, in some cases, the
additional information may not be displayed.
CG) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 197.
Bluetooth audio player
With the Bluetooth audio player, you can play
music wirelessly through the MMI from your
Bluetooth-capable mobile device (such as a cell
phone).
Requirement: the vehicle must be stationary and
the ignition must be switched on. The Bluetooth
settings will open on your mobile device during
the connection setup. The Bluetooth function and
visibility of the MMI > page 237 and mobile de-
vice must be switched on.
Connecting a mobile device
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Connect external device >
New connection. The available Bluetooth devi-
ces will be displayed after several seconds.
> Press on the desired mobile device in the list of
displayed Bluetooth devices.
> To update the list, press OQ.
A PIN for a secure Bluetooth connection will be
generated.
> Confirm the PIN on your mobile device.
After
connecting successfully, the mobile device
will be displayed in the Connected devices menu
as a Bluetooth audio player.
Playing media > page 227.
@ Tips
— Check for any connection requests on your
Bluetooth device.
— Multiple Bluetooth audio players can be
paired with the MMI, but only one at a time
can be active as a Bluetooth audio player
> page 238.
— The supported media functions (such as
shuffle, list view, categories, search, op-
tions) depend on the Bluetooth device being
used.
225
>

Audi smartphone interface

Audi smartphone
interface
Setup
Applies to: vehicles with Audi smartphone interface
You can connect your smartphone to the MMI
with a cable or wirelessly* using the Audi smart-
phone interface. Certain content on your smart-
phone is adapted in the MMI while driving and
can be operated through the MMI.
Requirement: the vehicle must be stationary and
the ignition must be switched on. iPhone genera-
tion 5 or higher with Lightning connector and iOS
7.1.2 operating system or higher, or smartphone
with Android Auto app and Android 5.0 Lollipop
operating system or higher.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface > New connection.
> Connect your smartphone to the Audi music in-
terface > page 226 using a USB adapter
=> page 226, fig. 162, or
> To connect your iPhone wireless*, switch on the
Bluetooth function and Wi-Fi on your iPhone.
Open the Apple CarPlay settings in your iPhone.
In the MMI, press on your iPhone in the list of
displayed devices.
> To update the list, press O.
> Follow the system instructions.
> Pay attention to any additional system prompts
on your smartphone, if applicable.
> Applies to: MMI: If you declined use of Apple
CarPlay or Android Auto the first time you con-
nected your smartphone, then select on the
home screen: SETTINGS > Connected devices >
Audi smartphone interface > a smartphone.
> Follow the system instructions.

Z\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.

234
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 197.
@) Tips
— The functions that can be used depend on
the following factors, among others:
— The brand of your smartphone
— The version of the operating system in
your smartphone
— The software version of the app used
— The USB adapter cable and correct connec-
tion
— Your cell phone service provider
— The customized settings on your smart-
phone
— One of the factors above or a combination
of any of them could cause your smart-
phone to be incompatible with the Audi
smartphone interface. Compatibility cannot
be guaranteed for all types of smartphones.
For more information and assistance, refer
to the user guide and the manufacturer of
your smartphone.
— Please note that you can only connect your
smartphone via the front Audi music inter-
face in order to use the Audi smartphone in-
terface.
— Wireless Apple CarPlay* is not available in
all countries.
— Wireless Apple CarPlay* was a planned func-
tion at the time this manual was printed.
Wireless Apple CarPlay* is not available in
your vehicle.
— Wireless Apple CarPlay* is only possible in
vehicles without a navigation system or
without a detected vehicle position (GPS da-
ta) if the following requirement is met: the
embedded SIM card for the vehicle must be
logged into the mobile phone network
=> page 197.
— If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
=> page 28.

80B012721BA
Audi smartphone interface

— The menu language shown in the MMI is
based on the settings in your smartphone.
— Some MMI functions are not available when
there is an active Audi smartphone interface
connection.
— You cannot connect any mobile devices via
Bluetooth when an Audi smartphone inter-
face connection is active.
Do It Yourself
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content of
these services.

Problem Solution

Audi smartphone
opened.
cle is being operated.
Check the battery charge level on your smartphone.
interface cannot be | Check the USB cable and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-

Android Auto: check if the Android Auto app is installed on your smartphone.

Connecting the
smartphone to the
MMI failed. => page 226.
Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface

Apple CarPlay: check if Apple CarPlay is activated on your iPhone.

vehicles.
Android Auto: check in the Android Auto app if Android Auto permits new

start your iPhone.
Wireless connection: open the settings for Bluetooth and Apple CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
= page 238. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 20. Re-

The smartphone is
not automatically
detected. => page 226.

Make sure that you are using the correct USB adapter and check if the USB
adapter is connected correctly to your smartphone and the Audi music interface

Check if the requirements needed to connect a smartphone have been met.

235

Index

B
Bag hooks .......... 0... c eee eee eee ee 83
Band
refer to Frequency band............... 217
Battery
Charging (12 Volt vehicle battery)....... 258
High-voltage battery...............0.. 122
Vehicle battery (12 Volt)............0.8. 256
Winter operation (12 Volt vehicle battery) . 257
Battery (vehicle)
refer to High-voltage battery........... 122
BLOCK FOULS caus + & eau o » Rees ov REwW 3 eR 211
BlOWEP's = sours = © egups 3 ¥ saws 7 e Seon ze pees ze 93
Bluetooth
‘Audio player « sii 3 6 wes ao nese ee wenn o 225
Connecting adevice...............00-. 238
Connecting a mobile phone............ 186
Deleting
adevice................0000- 239
Device overview... . 6... 00. eee eee eee 238
Disconnecting a device................ 238
Displaying Profiles « caves x « xayre a 2 waurs a « 239
Selecting adevice.................00. 238
Specifying a favorite.............0000- 239
Boost... 2... cece 16
Boost function.................000000. 102
Boost pressure indicator................. 16
Brake fluid
Checking the brake fluid level........... 255
Brakes... 2... eee 109
Brake tluidis « « mays ¢ gave © saan ¢ 8 meres F 255
Emergency braking function............ 112
HOt. cece eee eee eee 112
New brake pads..............----000-- 110
Brands............2..02. 000 e cece ee 240
Break-in security feature..............00- 37
Breaking in
New brake pads..............---000-- 110
New tires’: « + soe « + cagme 5 2 eeuwe oe ae oo 268
Browser
refer to Mediacenter.................. 228
Business. addressii. : viii 6 < aes eo soaom oo 211,
Cc
California Proposition 65 Warning........ 247
Battery specific.................-000. 257
CALGUISE & cciwass so cusetie oo examen sa avawans & @ wesw a 190
Cameras
Coverage areaS.... 6... eee eee eee 142
LOGALIONS ccm s 2 wom « § aoe 5s REE 3s eee 143
Capacities
Fuel tant. so wesc oo seems o wand ov sae 2 2 313
Washer fluid reservoir.............0005 313
Carg@Plembiscns x x cscacn wx rans we re oe Moa 88
Cat KO Ybiwiue © sveveware o seam @ 6 anccoms a 8 asuwone ww vomeT 38
Gar WaShiy 2 aicscs ss swcna © & swam wo orem © oe 282
Catalytic converter.............--00000- 245
Cell phone
refer to Telephone............00eee eae 186
Cell phone compartment
refer to Audi phone box............... 188
Central lockingeins «+ ccs + 2 ances 0 comsens « & ose 34
Auto Lock... 0... cece eee eee eee eee 34
Convenience key...... 0... eseee eevee 39
Convenience opening and closing......... 46
Luggage compartment lid.............0. 42
Mechanically unlocking and locking....... 37
Messages « anise «seas 3 3 mara @ wavimin © wave 36
Remote control key.............--.00-- 39
SECUG: o x sure x = swe & a eR Fe ee 2 5 ee 35
Vehicle key sais xs cers se namie 6 ceri wo rete 39
Central locking switch.............000005 36
COrtifiCatienins « « waws « « eews 4 e cows 9 o eee 311
Charging
refer to Power sourceS..............00-- 82
Charging clip
referto Wall mount clip............... 136
Charging display ccc. «eves ao eases oo oes x 127,
Charging the battery
Mobile devices. ..........00 cece eee 226
USB... eee 188
Wirelessi: = » aeons « 2 waves x 5 wayne 4 & Haus 8 = 189
GharGiniG titties: « sass = 2 neue x = neem & o weer 2 123
Child safety lock
Climate control system controls in the rear. 44
Power windows............00000e eee ee 44
Rear dOGrsion x s anan ¢ a ecwe i Kamen ¢ BORE Ee 44
Child safety seats........ 0... cece eee eee 76
Securing to the top tether anchor........ 80
Securing with a safety belt.............. 79
Securing with LATCH.............000005 78
Cleaning... 0... . cece eee 282
Cleaning artificial leather............... 285
Cleaning carbon components........ 284, 285

ROOF. = asec x avenue wo oewees o a awavi wo ame 46
also refer to Sunshade............-.04. 46
SUN VISOFS 2... eee eee 56
SUSPENSION s:csics x 0 exenem o> wm © 8 eR © «eee 116
Audi drive select. ..........ceeeee eee 115
Swapping calls...........0. 2. cee eee eee 193
Swerve assist... 0.00.00... cee eee eee 169
Symbols
Charging equipment.................. 129
NaVidatiOtie: « s sew 2 s eee + wees ee neem 5 209
TREE css x cman 4 x metas a x Kone we MRR 8 214
also refer to Indicator lights.............. 7
SYNC (button) ....................0.00005 93
SYSECIMMSEEEINGS siereroce » sswneze w 6 sswzers « & snowene 236
T
Tachometer........... 000 eee eee eae 12,14
Tail lights
Cleaning... .... eee eee eee eee 283
Techmicaldattar. . scausus x sexes « snanene oo sinses 313
Technical modifications ..........0..0005 308
Telephones ss sin <2 wimen 3 wm o orem a 3 a 186
Accepting/ending acall................ 192
Audi phone boxes « sssas cs esses ease eee 188
Charging the battery (USB)............. 188
Charging the battery (wireless) ......... 189
Connecting a mobile phone............ 186
Dialing anumber...............--.0.- 192
Exteriomamtenmas. . . cscs» 0 scene 6 a anni 0 6 188
Mobile device reminder signal.......... 190
Options during aphonecall............ 193
Playing music............ 0 0c 225
Temperature display (outside temperature) .. 16
Temperature gauge
Coolant...... 0.00.00... eee eee eee 12
TXCMPUIE cones 5 2 cmmccs # © oomeees 5 a mmeorane © mame 24
Text messages
SettingS .. 0.0... cece eee 194
Text messaging settings............6... 194
alsocreferto Text messages wo... 0% 0s vs 194
Tie=dOWiSis « seen + ¢ eeme ¢ 2 ews 2 2 wows 9 won 88
Tightening specification
Wheel Doltsiin oo sess w svavane to ivosiie a oniusne 293
Tightening specification (wheel bolts) .... . 293
TiM@s & cases x & sous & ears oo mews +o REIS eH 17
Timer (high-voltage battery)............. 127
326
tiptronic
refer to Manual shifting............... 101
Tire Mobility System (tire repair set)....... 288
THOS © crsscas we 6 worsen © wipcous © a seers oH cman © 261
Changing........ cece eee eee eee ee eee 290
Low-profile tires..............2--004- 277
Re pail S@t:. © = cnecsis © « senses» o ssssene © ¥ sesvenw © 288
Run-flat.. 0... eee ee 280
SERVICE lifsies = = acme 5 = seme se HOS 3c RE 270
THRE PFOSSUNC xis 6 & sissese s & sree @ & oto 6 5 271,
Tire pressure monitoring system.... 278,279
Tire pressure table..........00..2e0 ee 272
Tire pressure (trailer mode)............ 138
Treadwear indicators...............00. 270
Unidirectional; = 2 sae. ¢ e sees zs es 263, 293
Uniform tire quality grading............ 277
Tires and wheels
Glossary of tire and loading terminology... 264
Tires and vehicle load limits............ 274
Toll Module
refer to Integrated Toll Module......... 149
TOOIS css s & ease = & a0 5b cet & 2 Set Fd eS 288
Top tether anchor (securing the child safety
Sab) ioc : 2 woes s Rees gs meee Gof Hane o ZR 80
Touch display
Adjusting the brightness................ 20
Operating. ........ 0. cece eee eee eee 18
TOWING... eee ce ee eee 296
TowinglOop’s i ima + svenewive + nraueas 1 6 aves 297, 298
Towing protection monitoring............. 37
TPMS
Tire pressure monitoring system........ 279
Trafficinformations. « snes «sess « ¥ anvee vos 215
Online traffic information.............. 214
also refer to Online traffic information... 214
Traffic janmassist’s + ensue = : sows 2 meee 8 ew 162
Traffic light information................ 147
Traffic sign recognition................. 145
Traffic SignS.. 66... eee eee eee 148
Trailer load... 2... eee eee eee 314
Trailer mode
Air suspension...........00.00e ee eee 138
Trailer towing.................000 ee eee 138
Tongue weight.............eeeeeeeeee 138
Trailer load « = = sews s wean a 2 wena a 5 wees oo 138
TrailerView « ess = + mews 2s eee ge feee ee pes 178
TUPMaSSiSts sous x ¢ em sy eee & EE & 2 170