2021 AUDI Q5 page 30

Telephone

Disconnecting a mobile device
Applies to: vehicles with telephone

> To disconnect a Bluetooth device from the MMI,
use the Connected devices menu > page 238.
Using the Audi phone
box
ere Ly
Applies to: vehicles with Audi phone box


RAZ-1089) {


Fig. 146 Front center console: Audi phone box with con-
nections
You can slide the Audi phone box forward over
the cup holder or back under the center armrest.
Depending on vehicle equipment, you may be
able to use the following functions with the Audi
phone box:
— Make phone calls using the vehicle’s exterior
antenna
— Charge a mobile device using the USB input
— Charge a mobile device wirelessly
— Reminder signal
Limitations
In some situations, the functions of the Audi
phone box may be limited or temporarily unavail-
able. For example, this may happen if
— There is one more than mobile device in the
Audi phone box
— The mobile device is located in a bag or a pro-
tective case
— There are objects between the Audi phone box
and the mobile device
— The mobile device is not positioned in the cen-
ter of the Audi phone box
188

AN WARNING
Loose objects can be thrown around the vehi-
cle interior during sudden driving or braking
maneuvers, which increases the risk of an ac-
cident. Store objects securely while driving.
G) Tips
The system complies with United States FCC
regulations and ISED regulations > page 311.
Making phone calls using the exterior
Yaar)
Applies to: vehicles with Audi phone box


With the Audi phone box, you can make calls us-
ing the exterior antenna on the vehicle. Using the
external antenna helps when there is a low signal
and also provides better reception quality.
Requirement: the ignition must be switched on.
> To make phone calls through the vehicle's exte-
rior antenna using your mobile device, lay your
device on the phone symbol @) > page 188,
fig. 146 in the center of the Audi phone box
with the display facing up.
(Geel w eae ae ma Meh) se ialeltie
Applies to: vehicles with Audi phone box
You can charge your mobile device using a special
USB adapter with the Audi phone box
=> page 226.
Requirement: the ignition must be switched on.
> To charge your mobile device via USB, connect it
to the USB input @ ° page 188, fig. 146.
G) Tips
— You can purchase a USB adapter from an au-
thorized Audi dealer or authorized Audi
Service Facility, or at specialty stores.
— Audi recommends using Audi Genuine Ac-
cessories. Audi has verified their reliability,
safety, and suitability.

80B012721BA
Telephone

Charging a mobile device wirelessly
Applies to: vehicles with Audi phone box
You can charge your mobile device wirelessly us-
ing
the Audi phone box.
Requirement: the ignition must be switched on.
Your mobile device must meet the Qi standard.
> Make sure that the wireless charging function is
switched on:
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.
> Switch the Mobile device wireless charging
function on.
> To charge your mobile device wirelessly, lay it
on the @ symbol @ © page 188, fig. 146 in the
center of the Audi phone box with the display
facing up.

ZA\ WARNING
— The mobile device may become hot during
wireless charging. Pay attention to the tem-
perature of your mobile device and be care-
ful when removing it from the Audi phone
box.
— An alternating magnetic field is used for
wireless charging. Maintain a minimum dis-
tance of approximately 2.4 in (6 cm) to the
Audi phone box charging plate. The thresh-
olds for prolonged exposure at this distance
comply with ICNIRP1998. Therefore, inter-
actions such as irritation of sensory organs,
malfunctions of active implants (such as
pacemakers, infusion pumps, or neurosti-
mulators) or effects on passive implants
(such as prosthetic limbs) is highly unlikely.
If you have an implant, consult a medical
specialist if you have any questions. You can
also switch the function for wireless charg-
ing in the Audi phone box on and off. You
can continue to charge your mobile device

using a cable connection.

CG) Note
Applicable to U.S.A.
Operation of the Audi phone box is subject to
the following requirements of the Federal
Communications Commission:
—This is a CONSUMER device.
— BEFORE USE, you MUST REGISTER THIS DE-
VICE with your wireless provider and have
your provider’s consent. Most wireless pro-
viders consent to the use of signal boosters.
Some providers may not consent to the use
of this device on their network. If you are
unsure, contact your service provider.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST be installed
at least 20 cm (8 inches) from any person.
— You MUST cease operating this device im-
mediately if requested by the FCC or a li-
censed wireless service provider.
— WARNING: E911 location information may
not be provided or may be inaccurate for
calls served by using this device.
@) Note
Applicable to Canada
In Canada, operation of a Zone Enhancer,
such as an Audi Phone Box, is subject to the
following requirements of the Innovation,
Science and Economic Development Canada
(ISED):
—This is a CONSUMER device.
— BEFORE USE, you MUST meet all require-
ments set out in CPC-2-1-05.
— You MUST operate this device with approved
antennas and cables as specified by the
manufacturer. Antennas MUST NOT be in-
stalled within 20 cm of any person.
— You MUST cease operating this device im-
mediately if requested by ISED or a licensed
wireless service provider.
— WARNING: £911 location information may
not be provided or may be inaccurate for
calls served by using this device.
(i) Tips
—The maximum charging output is 5 W.
189

Telephone

— The charging time and temperature will vary
depending on the mobile device being used.
— At the time of printing this manual, the
CPC-2-1-05 was available at the following
web page http://www.ic.gc.ca/eic/site/
smt-gst.nsf/eng/sf08942.html
Mobile device reminder signal
Applies to: vehicles with Audi phone box/Audi phone box light
When the device reminder signal is switched on,
you will be notified that your mobile device is still
in the Audi phone box when you leave the vehicle.
Requirement: your mobile device must be located
in the Audi phone box (if Qi-capable) or connect-
ed to the Audi music interface with a USB adapt-
er, and the Audi smartphone interface must be
active or your iPhone must be connected to the
MMI via Bluetooth and charging using a USB
adapter connected to the Audi music interface.
> Applies to: MMI: Select on the home screen:
SETTINGS > General > Reminder signal and
mobile device charging.
The following settings may be available, depend-
ing on vehicle equipment:
— Signal tone
— Off
Spoken cue
this setting is switched on at the factory.
Mobile device notes: reminder, charge level
When this function is switched on, the charge
status of your mobile device is displayed. You will
also be reminded not to forget your mobile de-
vice when leaving the vehicle.
190

Using the telephone
Accessing the telephone functions
Applies to: vehicles with telephone
cd
ee ers. Calltist = far P;)
bet
Peter
Contacts eee re
Fig. 147 Center display: selection menu
Requirement: a mobile device must be connected
to the MMI.
> Applies to: MMI: Select on the home screen:
PHONE.
The following phone functions will be available:
@ Search
@ Calllist ......0.0.0.0.0.0.0000. 190
@® Favorites .................000. 191
a)? Contacts «5 x sews s x ww sees cs 191
©® Voicemail .................... 192
© Dial phone number ............ 192
@ Switch telephones ............. 194

Managing call lists
Applies to: vehicles with telephone
DP | catttist
Smith, John “—@
eran.
CN Tee ed)
Crem aL eoEy |
PILE laa ea
Mobile 001712345678
001718765432 (1)
Fig. 148 Center display: call list
Opening call lists using the MMI
> Applies to: MMI: Select on the home screen:
PHONE > Call list.
Opening call lists using the multifunction
steering wheel
> Select in the instrument cluster: Telephone tab
> ) button > Call list.

80B012721BA
Telephone

Possible call list symbols:
Missed calls
Dialed numbers
Accepted calls
Editing a telephone number
Display business card ........... 192
QOOCOLO Number of interactions with a con-
tact
If more than one interaction with a contact or
number has taken place, the last one is displayed
in the form of an arrow (a), Q), or @).
Press and hold a contact or a phone number in
the list until the Options menu appears.
Depending on your mobile device, the following
options may be available:
— Store as favorite > page 191.
— Send text message > page 194.
— Send e-mail > page 195.
Edit number
Edit a phone number before dialing it.
Show history
Requirement: you must have had more than one
interaction with a contact.
All interactions with a contact or a number are
displayed.
Managing favorites
Applies to: vehicles with telephone
You can store contacts for all connected mobile
devices as shortcuts in the favorites list.
Selecting favorites using the MMI
> Applies to: MMI: Select on the home screen:
PHONE > Favorites.
Opening favorites using the multifunction
steering wheel
> Select in the instrument cluster: Telephone tab
> EE] button > Favorites.
Storing favorites
> Press YY > page 192 in the business card, or
> Press Store as favorite in the options
=> page 190.
Deleting favorites
> Press We > page 192 in the business card, or
> Select: Favorites > Z > one or multiple favor-
ites or Select all > Delete > (Done).
@) Tips
The favorites can only be edited via the MMI.
Managing the directory
Applies to: vehicles with telephone
You can manage up to four directories in the
MMI.
Requirement: a mobile device must be connected
to the MMI.
Opening the directory
> Applies to: MMI: Select on the home screen:
PHONE > Contacts.
The contacts will be displayed. You can change
the sort order > page 194, Sort order.
Deleting imported contacts
Requirement: you must have imported at least
one contact > page 194.
> Select: Contacts > Z > one or more text mes-
sages > Delete > (Done). The imported contacts
are deleted.
Directory options
> Press and hold a contact in the directory until
the Options menu appears.
Depending on your mobile device, the following
options may be available:
— Store as favorite > page 191
— Send contact: you can select Text message or
E-mail > page 194.
— Send text message > page 194.
— Send e-mail > page 195.
191

Telephone

@ Tips
— Pay attention to any synchronization
prompts on your mobile device when down-
loading contacts.
— The contacts from the mobile device may
not be transferred in alphabetical order. If
there are too many entries, contacts with
different first letters may be missing in the
MMI.
— Only the contacts from the active connected
mobile device are displayed.
— The contacts in the local MMI memory are
always visible and can be accessed by other
users.
— After switching off the ignition and exiting
the vehicle, the mobile device directory will
be loaded when the MMI is started again if
the mobile device is within range and the
Bluetooth function is switched on in the mo-
bile device and the MMI.
— Only the contacts in the local MMI memory
can be deleted.
Opening business cards
Applies to: vehicles with telephone
The business card shows you details about a con-
tact.
> To open a business card, press ona contact in
the directory, or
> Press © in the call list ©) > page 190, fig. 148.
Possible options in the business card:
> Call: press on a phone number.
> Storing a favorite: press Wy.
> Deleting a favorite: press Ww.
> Sending a text message: press {1
> Starting navigation: press on an address.
> Sending an e-mail: press on an e-mail address.
> Send contact: you can select Text message or
E-mail > page 194.
Listening to voicemail
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Voicemail.
192
Requirement: there must be no voicemail num-
ber stored.
> Entering the voicemail number: enter the de-
sired number. Press OK.
Requirement: a voicemail number must be stor-
ed.
> Dialing the voicemail number: press Voice-
mail. The call begins immediately.
G) Tips
This service must be set up and activated by
the mobile phone service provider.
Dialing a telephone number
Applies to: vehicles with telephone
Depending on the vehicle equipment, you may
have the following options for dialing a phone
number:
— Using text input in the MMI > page 24.
— Using voice operation > page 27.
Call options
Applies to: vehicles with telephone
> To accept or end a call, press the @ button on
the multifunction steering wheel. Operating
=> page 13 and > page 30.
Depending on your mobile device, the following
options may be available in the MMI when there
is an incoming call:
— Answer
— Decline
— Message
If you exit the vehicle during a phone call, the
Bluetooth connection will be disconnected. De-
pending on your mobile device, phone calls in
progress may be automatically transferred from
the MMI to your mobile device.
(i) Tips
The radio or media playback is muted during a
phone call.

Telephone

Settings
Phone settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > ©}.
The following options may be possible, depend-
ing on your mobile device:
— Decline with text message
— Edit voicemail number
Switching between two mobile devices
Requirement: phone 1 and phone 2 must be con-
nected to the MMI.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
Ringtone and volume settings
— Ringtone and message volume: you can adjust
the volume using the slider.
— Ringtone: select a ringtone from the list.
— Microphone input level: you can adjust the in-
put level of the microphone using the slider.
Data module serial number (IMEI)
Applies to: vehicles with data module
The serial number (IMEI) will be displayed.
Directory settings
Applies to: vehicles with telephone
> Applies to: MMI: Select on the home screen:
PHONE > Contacts > (>.
Switching between two mobile devices
Requirement: telephone 1 and telephone 2 must
be connected.
Switch telephones: the device name of the avail-
able mobile device is displayed. You can switch
the phone by pressing the button.
The directory for the selected phone will be dis-
played.
194
Hide grayed-out contacts
When this function is switched on, contacts that
have no phone numbers stored for them will be
hidden.
Sort order
You can sort the contacts by Last name or First
name.
Download contacts
Requirement: a mobile device must be connected
to the MMI.
To update the contacts in the MMI, you can man-
ually download your mobile device contacts. De-
pending on the mobile device, you may need to
disconnect and reconnect the Bluetooth connec-
tion to update the contacts.
Importing contacts
Requirement: a USB storage device must be con-
nected to the Audi music interface > page 226.
The USB storage device contains contacts in the
vCard format (.vcf). They must not be located in
sub-folders.
Applies to MMI: Select: Import contacts > Search
for import data > USB device 1/USB device 2 >
desired contacts or Select all contacts > Start
import.
Gi) Tips
— The imported contacts are stored in the lo-
cal MMI memory.
— There should be no other files or folders on
the storage medium containing the contacts
to be imported.
— Apple devices and MTP devices (such as
smartphones) are not recognized as USB
storage devices.
Messages
Nam tle[
Applies to: vehicles with telephone
Requirement: your mobile device must be con-
nected to the MMI via Bluetooth Message Access
Profile (Bluetooth MAP).

Telephone

New e-mail notification
When the function is switched on, an envelope M
in the MMI status bar will indicate when there is
a new e-mail.
Do It Yourself
Applies to: vehicles with telephone
C@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 197.
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.

Problem Solution

Pairing the mobile device to the
MMI failed.
Make sure the requirements for connecting a mobile phone have
been met > page 186, or
make sure you did not accidentally decline the PIN for establishing
a connection on your mobile phone. If necessary, repeat the pair-
ing process > page 186.

After pairing, not all contacts or
no contacts have been loaded in-
to the MMI.
Avoid using special characters in names.
Avoid using contact groups on your mobile device.
Check for prompts on your mobile device when connecting via
Bluetooth.

Certain telephone functions are
grayed out or not available.
The telephone functions depend on the mobile device service pro-
vider and the mobile device you are using.

Some telephone functions may
be switched off or not available,
even though the mobile device is
supported.
Check if the Bluetooth settings on your cell phone are limited or
individual Bluetooth settings are deactivated. This may be the
case with business cell phones.

The MESSAGES menu is not avail-
able.
Make sure your mobile device has an option to show messages op-
tion and that it is enabled.

Wireless cell phone charging is
not working or is interrupted.

Check if wireless charging with the Audi phone box is switched on.
Check if your mobile device is Qi-capable.
Make sure your mobile device is positioned correctly in the Audi
phone box > page 188 and that there are no objects located be-
tween the phone box and the phone.

196

80B012721BA
Audi connect

Audi connect
General information
Applies to: vehicles with Audi connect
Depending on the country and the vehicle equip-
ment, the following functions may be available:
— Audi connect Infotainment
— Audi connect vehicle control

ZA WARNING
—To reduce the risk of an accident, only use
Audi connect services and the Wi-Fi hotspot
only if the traffic situation permits it. Read
and follow the guidelines provided in
= page 20, Traffic safety information.
— It is only safe to use tablets, laptops, mobile
devices and other similar devices when the
vehicle is stationary because, like all loose
objects, they could be thrown around the in-
side of the vehicle in a crash and cause seri-
ous injuries. Store these types of devices se-
curely while driving. Also read the warnings
in the chapter > page 71.

() Note
— The connection costs of Audi connect Info-
tainment services are included in the price
of Audi connect Infotainment during the
subscription period with some exceptions.
Please note that there may be additional
charges when using some services. For ex-
ample, this applies to online radio/
podcasts, additional online data, or for In-
ternet connections and services that use the
Wi-Fi hotspot. Depending on the country,
data plans may need to be purchased for
these Internet connections and services
= page 201. For additional information, see
my.audi.com.
— In certain situations, the Wi-Fi hotspot data
connection may be established as a replace-
ment for the SIM card on your Wi-Fi device.
This feature depends on the configuration
of your Wi-Fi device and operating system.
This could result in fees depending on your
cell phone service provider, especially if you
are using this feature while abroad. A flat
rate data plan is strongly recommended. For
more information, contact your cell phone
service provider or refer to the owner's man-
ual for your Wi-Fi device.
— You are responsible for all precautions taken
for data protection, anti-virus protection,
and protection against loss of data on mo-
bile devices that are used, for example, to
access the Internet through the Wi-Fi hot-
spot.
— In areas with poor GPS reception or outside
the coverage range of the respective cell
phone service provider, some functions
and/or services may not be available, it may
not be possible to send or receive data, or
functionality may be limited.
@) Tips
— The availability of services depends on the
subscription.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content and
availability of these services.
— Use of the most up-to-date mobile network
standard is not available in every country.
Contact an authorized Audi dealer or au-
thorized Audi Service Facility or your cell
phone service provider for additional infor-
mation.
— Availability, scope, providers, screen display,
and costs of services may vary depending on
the country, model, model year, end device
and rates.
— All services can be modified, activated/deac-
tivated, renamed, and enhanced without
further notification.
Audi connect
Infotainment
Applies to: vehicles with Audi connect Infotainment
With Audi connect Infotainment services, online
information is transmitted directly to the vehicle.
An Internet connection is required to use Audi
connect Infotainment. Depending on the country >
197