2021 AUDI Q2 reset

Audi connect (infotainment)
Audi connect (MMI)
With the Audi connect (MMI) function, you can
allow or deny the use of Audi connect infotain­
ment services if the connection is
set
to no re­
quest or with request.
Wi-Fi devices*
You can use the Wi-Fi devices function to allow
or deny a connection to the Internet.
Connection settings
Depending on the SIM card used, the connection
may be configured automatically. However, these
settings can be changed. For more information,
contact your service provider.
- APN: The system access point depends on your
mobile network service provider and is assigned
automatically.
- User name: The user name for your online pro­
file is assigned by your mobile network service
provider.
- Password: The password for your online profile
is assigned by your mobile network service pro­
vider.
- Use settings: The changed connection settings

are
stored.
Reset configuration
An online profile is created and configured auto­
matically. The Connection settings you have
changed manually are reset to the default set­

tings.

/Sy
WARNING
- Do not allow the features of the Wi-Fi hot-
spot to distract you from watching the traf­
fic - taking your eyes off the road can cause
an accident.
- Mobile devices, tablet and laptop computers
and devices of a similar weight can only be
operated safely when the vehicle is station­
ary. Like any loose object, they can be cata­
pulted through the vehicle in an accident
and cause serious injuries. Always make sure
that such devices are securely stowed while
you are driving.
- No Wi-Fi devices may be used from the front
seats in the areas around the airbags while
the vehicle is being driven. Please also ob­
serve the safety warnings in the chapter on

^>page
282, Front airbags.
© CAUTION
Please always observe the information
•=>©
in
Wi-Fi hotspot on page 202.
© Note
- According to the factory settings, the data
connection will be interrupted initially when
you travel abroad to protect you from unex­
pected roaming charges. If you want to use
Audi connect infotainment services abroad,
you must first activate the Data roaming

option.

- For more information on roaming charges,
contact your service provider.
- Further information can be found on the In­
ternet at www.audi.com.
General notes on Audi
connect (infotainment)
Audi connect infotainment services
Applies to: vehicles with Audi connect (infotainment)
-The mobile phone standard LTE* is not
available for use in all countries. For further
information, please consult an Audi dealer
or your mobile network service provider.
- Whether Audi connect infotainment serv­
ices can be used depends on the availability
of services provided by third parties.
- Audi connect infotainment services are only
available within the mobiLe network area
covered
by
your network provider.
- The availability, scope, provider and price of
the services offered can vary, as can the way
in which the services are displayed on the

screen.
These variations depend on your
country, model, model year, device and mo­
bile phone contract.
204

Media
Media
Introduction
The MMI system includes various media drives
and provides various options for connecting
devi­

ces.
For example, you can play audio/video* files
from the jukebox* or connect mobile devices to
the Audi music interface* and operate it via the

MMI.

Notes
General information
Media and format limitations: The MMI system
(including the SD card reader and the connection

for
the USB mass storage device*) has been tes­
ted for use with many of the products and media
currently available on the market. However,
there may be some devices/media and audio/vid­

eo*
files that are not supported or cannot be

played,
or the functionality may be limited under
certain circumstances.
Digital rights management: Please note that
copyright Law applies to audio/video* files.
The MMI media drives do not support DRM-pro-
tected files; these files are marked with the sym­
bol S.
Data storage: Never store important data on SD

cards,
the jukebox*, CDs/DVDs or mobile devices.
AUDI AC shall not accept any liability whatsoever

for
the loss of files and media.
Loading times: The more files, folders or play­
lists are stored on a storage device, the longer it
will take to load the audio files/video* files. We
recommend using a storage device which
con­

tains only audio/video* files. If
you
want to re­
duce the time it takes to load the audio/video*

files,
you can create subfolders (e.g. for an artist
or album). The loading time will be extended ad­
ditionally if
you
are importing data.
Metadata: Metadata stored on audio files (e.g.
artists, tracks, album covers) will be displayed
automatically when the files are played. If this
information is not stored on the relevant medi­

um,
the MMI system will use the database of
metadata from Gracenote. Nevertheless, meta­
data may not be displayed in some cases.
Restricted performance: If
you
experience re­
stricted performance, reset the Media settings
to the factory defaults
^page
256.
If
you
experience restricted performance from
the Jukebox*, reset it to the factory settings

<=>
page 256.
For information on the characteristics of the sup­
ported media and file formats, please refer to

opage
249 onwards.
CAUTION
Please always observe the information
<=>(J)in

Wi-Fi hotspot on page 202.
CD/DVD mode
CD/DVD and format limitations: In view of the
variety of CDs/DVDs and the difference in memo­
ry capacities, the functionality may be restricted
in the case of some storage devices. Under cer­
tain circumstances, audio CDs/video DVDs that
are copy-protected or CDs/DVDs that do not com­
ply with the standard audio format, and multi-
session CDs cannot be played at all, or the func­
tionality may be limited. We recommend always
finalising the burning process when creating

multisession
CDs. Multisession is not supported
for DVDs.
Handling CDs/DVDs, the CD drive or the DVD

drive:
To ensure perfect, high-quality playback
and avoid scanning errors or damage to the me­
dia drive, always store CDs/DVDs in a suitable
case and do not expose them to direct sunlight.
Do not use:
- Damaged, dirty or scratched CDs/DVDs
- Single CDs/DVDs (diameter 8 cm)
- Non-circular CDs/DVDs (shape CDs)
- CDs/DVDs with stickers
- Protective rings
- Cleaning discs
Thermal cut-out: In the case of unusually hot or
cold outside temperatures, it is possible that CD/
DVD playback will temporarily not be possible. A •
234

Media
Important: Copying must be in progress in the
background.
- To display the copy procedure: SeLect: right
control button
>
Active copy procedure.
During the copying procedure, the audio files are
automatically sorted according to the categories
in the media centre based on the metadata stor­
ed for the files
^page
244. The video files cop­
ied can be found in the Videos category of the
media centre.
Playing from the jukebox
Important:
The
jukebox must contain audio/vid­
eo files
opage
236, Filling the jukebox.
The jukebox is called up and operated via the

MMI
®
<>page
243, Fig. 199.
Displaying the jukebox memory capacity
SeLect: right control button
>
Jukebox memory
capacity. Information on the jukebox memory ca­
pacity and the number of stored tracks will be

displayed.

Deleting tracks from the jukebox1'
Important:
The
jukebox must contain audio/vid­
eo files.
- Delete entry: Select an entry from the
juke­

box's media centre. SeLect: right control button
> Delete from jukebox
>
This entry or Entire
list.
- The status of the deletion process will be
shown on the MMI. During the deletion process
the playback of the jukebox is interrupted; it is
started again automatically once the deletion
process has been completed.
(7) CAUTION
Only copy audio/video files while the engine is

running;
otherwise the vehicle battery will be
discharged
© Note
For legal reasons it is not possible to copy
tracks from audio CDs onto the jukebox

1)
Not in the Playback view.
- Files that have already been copied are de­
tected automatically and cannot be copied
to
the
jukebox again.
- It is not possible to play audio/video files*
in the CD/DVD* drive while they are being

copied.

- For legal reasons there is no export function

for
the jukebox.
- Files or tracks that do not include stored
metadata are listed as Unknown. Audi rec­
ommends that you mark the audio files with
the corresponding metadata (e.g. ID3 tags).
- When handing over your vehicle e.g. to a
new buyer, reset the jukebox to the factory
settings
^>page
256.
Bluetooth audio player
Applies to: vehicles with Bluetooth

You
can use the Bluetooth audio player to play
music
from
your Bluetooth-enabled
device
(e.g.
smartphone) wirelessly via the MMI.
Important: To connect a Bluetooth device, the
vehicle must be stationary and the Bluetooth
function of your Bluetooth device and the Blue­
tooth audio player
^>page
258 function of the
MMI system must be switched on.
- To connect a Bluetooth device: Press the
|MEDIA| button. Press the left control button
repeatedly until the source overview is dis­

played.
Select and confirm Bluetooth audio
player
© ^>page
243, Fig. 200.
- You may need to select and confirm Not
con­

nected > Connect Bluetooth audio player. The
system will start searching for Bluetooth
devi­

ces.
Follow the instructions given by the MMI.
- Select and confirm the desired Bluetooth de­
vice from the List. The MMI will generate a PIN
to establish the connection.
- Select and confirm Yes.
- Enter the PIN on your Bluetooth device to es­
tablish a connection. Or: If the PIN is already
being displayed on your Bluetooth device,
please confirm it on the device. You have about
30 seconds to enter the PIN. •
237

Media
mobile devices in the vehicle when the
tem­

perature is very high or very low.
-When you switch off the ignition, the USB
ports will continue to be supplied with pow­
er as long as the energy management sys­
tem does not intervene.
- Do not use any additional USB extension ca­
bles or adapters when connecting mobile
devices which have an integrated cable or
which must be connected via a USB adapter

(tapage
240) to the Audi music interface;
this could cause performance issues.
- The AUX adapter cable is available from
Audi dealers or specialist retailers.
- It cannot be guaranteed that mobile devices
which do not meet the specification USB 2.0
will function properly.
- USB hubs are not supported.
- Some iPod versions (e.g. iPod shuffle)
can­

not be connected with the USB adapter for
devices with Apple dock connector. You can
connect these devices using the AUX adapt­
er cable.
- Content that has been changed on a mobiLe
device1' connected to the Audi music inter­
face may not be shown in the media centre.
In this case, reset the Media settings to the
Factory settings
opage
256.
- Video playback via the Audi music interface
is only supported if the system detects that
the device connected is a USB storage device

(e.g.
a USB stick). Apple or MTP devices (e.g.
smartphones) are not recognised as USB
storage devices.
- iPod/iPhone malfunctions also affect opera­
tion of the device via the MMI. In this case,
please reset your iPod/iPhone.
- Please refer to the iPod/iPhone operating
instructions for important information on
how to use your iPod/iPhone. We recom­
mend
that
you use the most up-to-date
iPod/iPhone software possible.
- For more information on the Audi music in­
terface and on which devices are supported,
please see the Audi mobile device database
at www.audi.com/bluetooth or contact an
Audi dealer.
AUX input/USB charging socket
Applies to: vehicles with AUX input/USB charging socket

You
can charge the batteries of your mobile
devi­

ces using the
USB
charging socket.
You
can con­
nect mobile devices using the analogue
AUX
in­
terface.

Fig.
198 USB charging socket and AUX input
The USB charging socket and the AUX input are
located under the armrest in the centre console

@ •=>
page 10, Fig. 2.
AUX input
- To connect a mobile device to the AUX input:
Connect the cable ©
o
Fig.
198 to the AUX in­
put ©before connecting the mobile device®

(e.g.
MP3 player, smartphone).
- To disconnect the mobile device from the AUX
input: Detach the
cable
©^>F/g.
198
from the
AUX input©
^Fig.
198.
- Operation: Select and confirm the source Ex­
ternal audio player©
opage243,
Fig. 199.
Media are started and operated using the mo­
bile device
@^>Fig.
198.
USB charging socket*
- USB adapter: See
Opage
240,
USB
adapters
for Audi music interface or
USB
charging
sock­

et. •

15
Applies to MTP devices only. Does not apply to Apple or
USB mass storage devices.
242

Media
Display DVD menu
The DVD main menu will be called up on the info­
tainment display.
- To select a menu option: Select and confirm a
menu option. Or: Move your finger on the MMI
touch
pad*
and press the rotary pushbutton.
Audio track1
'

You can adjust the audio track (language and au­
dio format) manually. It depends on the video
DVD whether different languages and audio for­
mats are available.

Subtitles1'

You can select subtitles manually. It depends on
the video DVD whether different languages are
available.
Picture format
We recommend using the automatic setting for
the picture format. Depending on the active file
or source (e.g. video file*, DVD*), you may be able
to adjust the picture format.
Picture for­
mat
automatic
zoom
Description
The MMI detects the picture for­
mat of the source and dispLays the
picture using the best possibLe
width-to-height ratio. Depending
on the source format and the info­
tainment display installed, black
bars may be displayed on the edges
of the picture.
The picture is enlarged to fill the
infotainment display. Switch this
function off if the picture is distor­

ted.

Picture for­
mat
cinema­
scope
original
4:3
16:9
Description
Use this setting for films in the
cin­

ema format 21:9. Black bars will
be shown on the upper and Lower
edges of the infotainment display.
The picture will be displayed using
the picture ratio of the source for­
mat. Select this option if the pic­
ture shown with auto selected is
distorted or partially cut off.
The picture is set to a width-to-
height ratio of
4:3.
Black bars will
be shown on the edges of the info­
tainment display.
The picture is set to a width-to-
height ratio of 16:9. Black bars will
be shown on the upper and lower
edges of the infotainment display.

(T)
Note
- Not all video DVDs have a child lock feature.
- The child lock safety levels comply with the
US standards of the Motion Picture Associa­
tion of America (MPAA). Please note that
age ratings for DVDs may vary between
dif­

ferent European countries.
- If
you
enter the wrong child lock password
three times in a row, you will not be able to
enter
a
password for approximately one mi­

nute.
The password can only be reset by an
Audi workshop.
automatic
zoom
The MMI detects the picture for­
mat of the source and dispLays the
picture using the best possibLe
width-to-height ratio. Depending
on the source format and the info­
tainment display installed, black
bars may be displayed on the edges
of the picture.
The picture is enlarged to fill the
infotainment display. Switch this
function off if the picture is distor­

ted.

May not be possible during playback (depends on the
DVD).
248

Media
Subject
Audi music interface*: The porta­
ble player is not recognised as a
source.
Audi music interface*: Problems
during audio playback via an
iPod/

iPhone.
Audi music interface*: Content
that has been changed on a mo­
biLe device connected to the Audi
music interface* is not shown in
the media centre.
AUX input: Interference audible
when plugging in or unplugging
the AUX adapter cable.
Bluetooth audio player*/Wi-Fi
audio player*: Playback problems.
Wi-Fi audio player*: Playback
problems.
Jukebox*: The tracks in the impor­
ted playlists are greyed out.
Jukebox*: Imported tracks cannot
be played or cannot be found.
Wi-Fi audio player*: More than
one device is connected to the Wi-
Fi hotspot. A media player (e.g. a
smartphone) is shown as the
source and cannot be changed.
Online media*: Failure of connec­
tion between the MMI and the
Audi MMI connect app.
Wi-Fi audio playerVOnline me­
dia and Internet radio*: Playback
problems.
Advice
On some mobile phones or mobile devices, playback is not possi­
bLe if the battery charge is very low (less than 5% of its capacity).
After it has been plugged in, the mobile device will only be recog­
nised as a source in the MMI again when it has sufficient battery
charge.
The Bluetooth audio player function is switched on. Switch the
function off
^>page 258
when you are not using a Bluetooth au­
dio player.
Reset the Media settings to the factory settings
<=>page
256.
External audio player is selected as the source when the adapter
cable is being connected. Activate the mute function (see

tapage
261) or another audio source (e.g.
ipage
228, Calling up
the radio menu) before connecting/disconnecting your mobile de­

vice.

To ensure problem-free playback, only one interface should be in
use at any one time.
Some mobile phones may experience audio playback problems if
the Internet connection in the vehicle was not established via the
SIM card reader* or embedded SIM card of the MMI controL
con­

sole while the mobile data option is activated on the mobile

phone.
Deactivate the mobile data option on your mobiLe phone.
When importing playlists, you must copy all files yourself.
If
you
cannot find imported tracks via the media centre, this could
mean that they are not supported. Please only copy supported
files
^>page
249 to the jukebox.
Close the Audi MMI connect app on the connected devices (e.g.
smartphones) that you do not want to use as the Wi-Fi audio play­
er*. Also close any UPnP server apps on the devices, or disable me­
dia sharing on any integrated UPnP/DLNA servers. Connect the de­
sired device as a Wi-Fi audio player*
^>page
238.
The MMI connection switch on the status screen of the Audi MMI
connect app must be switched on to establish a connection with

the
MMI.
Audio playback problems can occur if the Connection to personal
hotspot function
opage
202 is activated and your personal hot-
spot
^>page
195 is not in range. To avoid playback problems,
switch the function off when you are not using a personal hotspot.
<
o
rN
IV
rN
i-H

00
251

Media
Subject
Audi music interface*: Content
that has been changed on a mo­
bile
devicea)
connected to the
Audi music interface is not shown
in the media centre.
Bluetooth audio player*: Prob­
lems with track display and play­
back.
Wi-Fi hotspot*: Wi-Fi hotspot
connection to your Wi-Fi device

interrupted.

Audi music interface: No audio
playback possibLe via a connected
mobiLe device.
Advice
Reset the Media settings to the factory settings
^page
256.
Problems can occur if
a
third party music playback app is open
when you are playing audio via the Bluetooth audio player. Audi
recommends
that
you use the integrated media player on your
Bluetooth device (e.g. smartphone).
Make sure that the network optimisation function is switched off
in the Wi-Fi settings or network settings of your Wi-Fi device.
Please refer to the operating manual
of your
Wi-Fi device for fur­
ther details.
Make sure that the USB mode
MTP
is selected in your mobile
devi­

ce's settings.

a'
Applies to MTP devices only. Does not apply to Apple or USB mass storage devices.
252

System settings
phone in the Audi phone box*. The following set­
tings are available:
- off: Switches the reminder signal off.
-
sound:
A sound is played as the reminder
sig­

nal.

- spoken: The reminder signal is spoken by the

system.

Reminder signal volume: You can adjust the
vol­

ume of the reminder signal by turning the rotary
pushbutton.
Switch off pop-up: This function is switched off
at the factory. When this function is switched on

fcTf,
the messages about the charging status of
the mobile phone in the Audi phone box* on the
infotainment display will not appear. The re­
minder not to forget the mobile phone when
leaving the vehicle will also be switched off.
Usage tips
Your MMI dispLays usage tips when this function
is switched on
5f.
They will appear less often as
time goes by.
Speech dialogue system
Applies to: vehicles with speech dialogue system
The following functions are available depending
on the equipment installed in your vehicLe:
Command display: The MMI displays possible
voice commands in the corresponding menu
when this function is switched on
Sf.

Short dialogue: When this function is switched
on
(vj,
the spoken cues are shortened.
Command during speech dialogue*: This option
is activated when the vehicle leaves the factory.
When this option is activated
(vf,
you can say a
new command while the system is giving a spo­
ken cue, rather than waiting for the beep. When
this option is deactivated
O,
wait until you hear
the beep to say
a
command.
Volume: You can adjust the volume of the spoken
cues by turning the rotary pushbutton.
Individual speech training (only possibLe when
the vehicle is stationary): You can use the individ­
ual speech training to adapt the speech dialogue
system to your voice or pronunciation so that the
speech dialogue system can then better recog­
nise what you are saying. The individual speech
training prompts you to repeat 20 spoken phra­
ses that consist of certain commands and blocks
of digits. If
you
would like to delete the stored
speech training setup, you can use the function
Reset individual speech training.
Display brightness
Display brightness: You can adjust the bright­
ness of the infotainment display by turning the
rotary pushbutton.
Factory settings
You can reset the following functions to the fac­
tory settings:
- Sound settings
- Radio
- Media settings
-Jukebox*
- Directory
-Telephone
- Bluetooth and Wi-Fi*
- Navigation settings*
- Navigation and online memory*
- Speech dialogue system*
- Message settings*
- Apps*
-Usage tips
-Audi connect*
- Audi smartphone interface*
You can select the desired options individually or
mark Select all entries. SeLect and confirm Re­
store factory settings.
Please note that not only settings will be de

Leted
when you do this; saved data may also
be erased
256