
8W7012721BB
Media
— Note the volume setting on your Bluetooth
device. Audi recommends setting your mo-
bile device to the maximum volume when
using it as a Bluetooth audio player.
—Aselection of supported Bluetooth devices
can be found in the database for tested mo-
bile devices at www.audi.com/bluetooth.
Amazon Alexa
Applies to: vehicles with Amazon Alexa Integration
You can play various Amazon Alexa content using
the MMI. The voice recognition system is used to
operate it.
Requirement: Amazon Alexa must be activated
> page 28.
> Start Amazon Alexa using the voice recognition
system.
> Applies to: MMI: Select on the home screen:
MEDIA > Source > Amazon Alexa.
@) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 182.
Multimedia connections
USB adapter cable
af
@/ sz
oe
Fig. 158 Audi Genuine Accessories: USB adapter
[RAH-9202
\
You can connect your mobile devices through the
Audi music interface to the MMI using the USB
adapter and charge the battery at the same time.
You can purchase the USB adapter cable from an
authorized Audi dealer or at specialty stores:
@ USB adapter for devices with a mi-
cro USB connection
@ USB adapter for Apple devices with
a Lightning connection
@ USB adapter for devices with USB
type C connection
() Note
Handle the USB adapter carefully. Do not al-
low it to be pinched.
@ Tips
Apple devices with a dock connector can only
be charged using a USB adapter designed for
devices with a dock connector. Data cannot be
transmitted.
Audi music interface
Connect your mobile devices to the Audi music in-
terface in order to operate them through the
MMI and charge the batteries.
The Audi music interface USB ports are located in
the center console in the front and in the rear*
and are labeled with the «> symbol. If multiple
USB devices are connected to the USB ports (for
example, a smartphone and a USB flash drive),
all of these devices can be used as the playback
source.
Connecting or charging mobile devices using
a USB adapter
> Connect the matching USB adapter to the Audi
music interface USB port and connect it to the
mobile device, such as a smartphone.
The battery will charge automatically.
Mobile devices connected to the Audi music inter-
face can be started and operated using the MMI
=> page 212.
Disconnecting a mobile device from the Audi
music interface
> Remove the USB adapter cable from the Audi
music interface.
211

Media
ZA\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.
@) Note
— Pull the cable out of the Audi music inter-
face carefully so that the USB ports are not
damaged.
— Use a USB extension cable to connect devi-
ces that have an integrated USB connector
(such as a USB stick) to reduce the risk of
damage to your USB device and the Audi
music interface.
— Extremely high or low temperatures that
can occur inside vehicles can damage mobile
devices and/or impair their performance.
Never leave mobile devices in the vehicle in
extremely high or low temperatures.
G) Tips
— Always follow the information found in
=> page 91.
— When you switch the ignition off, the USB
ports are still supplied with power until the
energy management intervenes.
— Do not use an additional adapter cable or
USB extension cable to connect mobile devi-
ces to the Audi music interface that already
have a cable or that must be connected with
a USB adapter cable (> page 211, fig. 158).
Using an additional adapter or US extension
cable may impair functionality.
— Functionality is not guaranteed for mobile
devices that do not conform to the USB 2.0
specification.
— USB hubs are not supported.
— Video playback through the Audi music in-
terface is not supported on Apple devices
and MTP devices (such as smartphones).
— iPod touch or iPhone malfunctions also af-
fect the operation of the MMI. Reset your
mobile device in these situations.
— Audi recommends updating the iPod touch
or iPhone software to the latest version. Re-
212
fer to your mobile device owner's manual
for more information.
— The USB adapter on the Audi music inter-
face will support iPod touch or iPhone devi-
ces from the 5th generation or newer with
the lightning connector.
—Aselection of supported devices can be
found in the database for tested mobile de-
vices at www.audi.com/mp3.
Playing media
The following sources can be selected depending
on the vehicle equipment:
— Amazon Alexa > page 211.
— USB device > page 211.
— External device: you can connect external devi-
ces via Bluetooth and use the Bluetooth audio
player > page 210, or you can connect an exter-
nal device directly to the Audi music interface
=> page 211.
Accessing media
Playing media files using the MMI
> Applies to: MMI: Select on the home screen:
MEDIA > Source > a source. Depending on the
connected device, the symbol for a source may
change. The device name may be displayed (for
example: myPhone).
> Select a track from the categories in the media
center > page 213.
Playing media files using the multifunction
steering wheel
Requirement: a media source must contain me-
dia files > page 212.
> Select the radio/media tab in the instrument
cluster.
> Turn the left thumbwheel to display the play-
list.
> To switch to a different source, press the
button.
> To select a media file or a source, turn and
press the left thumbwheel.

Media
Troubleshooting
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
Problem Solution
Audi music interface/Bluetooth
audio player: the mobile device is
not supported.
Read the instructions in the chapter > page 211, Multimedia
connections/> page 210, Bluetooth audio player.
Audi music interface: the mobile
device is not recognized asa
source.
For many mobile phones or mobile devices, playback is not possi-
ble when the battery level is too low (less than 5% charge level).
The mobile device will only be recognized as a media source in
the MMI after connecting if the battery charge level is sufficient.
Audi music interface: malfunc-
tions during audio playback
through an iPod touch/iPhone.
The Bluetooth audio player function is switched on. Switch this
function off > page 222 when you are not using the Bluetooth
audio player.
Audi music interface: audio play-
back through the connected mo-
bile device is not possible.
Make sure the USB mode MTP is selected in the settings on your
mobile device.
Bluetooth audio player: interfer-
ence with track display and audio
playback.
Playback interference can occur when using the Bluetooth audio
player if a music player app from a third party provider is open.
Audi recommends using the integrated media player on your
Bluetooth device (such as a smartphone).
218

8W7012721BB
Audi smartphone interface
Audi smartphone
interface
Setup
Applies to: vehicles with Audi smartphone interface
You can connect your smartphone to the MMI
with a cable or wirelessly* using the Audi smart-
phone interface. Certain content on your smart-
phone is adapted in the MMI while driving and
can be operated through the MMI.
Requirement: the vehicle must be stationary and
the ignition must be switched on. iPhone genera-
tion 5 or higher with Lightning connector and iOS
7.1.2 operating system or higher, or smartphone
with Android Auto app and Android 5.0 Lollipop
operating system or higher.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface > New connection.
> Connect your smartphone to the Audi music in-
terface > page 211 using a USB adapter
=> page 211, fig. 158, or
> To connect your iPhone wireless*, switch on the
Bluetooth function and Wi-Fi on your iPhone.
Open the Apple CarPlay settings in your iPhone.
In the MMI, press on your iPhone in the list of
displayed devices.
> To update the list, press O.
> Follow the system instructions.
> Pay attention to any additional system prompts
on your smartphone, if applicable.
> Applies to: MMI: If you declined use of Apple
CarPlay or Android Auto the first time you con-
nected your smartphone, then select on the
home screen: SETTINGS > Connected devices >
Audi smartphone interface > a smartphone.
> Follow the system instructions.
Z\ WARNING
Driving requires your complete and undivided
attention. As the driver, you have complete re-
sponsibility for safety in traffic. Never operate
mobile devices while driving, because this in-
creases the risk of an accident.
CG) Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 182.
G@) Tips
— The functions that can be used depend on
the following factors, among others:
— The brand of your smartphone
— The version of the operating system in
your smartphone
— The software version of the app used
— The USB adapter cable and correct connec-
tion
— Your cell phone service provider
— The customized settings on your smart-
phone
— One of the factors above or a combination
of any of them could cause your smart-
phone to be incompatible with the Audi
smartphone interface. Compatibility cannot
be guaranteed for all types of smartphones.
For more information and assistance, refer
to the user guide and the manufacturer of
your smartphone.
— Please note that you can only connect your
smartphone via the front Audi music inter-
face in order to use the Audi smartphone
terface.
in-
— Wireless Apple CarPlay* is not available in
all countries.
— Wireless Apple CarPlay* was a planned func-
tion at the time this manual was printed.
Wireless Apple CarPlay* is not available in
your vehicle.
— Wireless Apple CarPlay* is only possible i
vehicles without a navigation system or
without a detected vehicle position (GPS
n
da-
ta) if the following requirement is met: the
embedded SIM card for the vehicle must
logged into the mobile phone network
=> page 182.
be
— If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
=> page 28.
219

Audi smartphone interface
— The menu language shown in the MMIis
based on the settings in your smartphone.
— Some MMI functions are not available when
there is an active Audi smartphone interface
connection.
— You cannot connect any mobile devices via
Bluetooth when an Audi smartphone inter-
face connection is active.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
The information that follows lists some trouble-
shooting options. They depend on the equip-
ment.
— Usage of the Audi smartphone interface de-
pends on the availability of services through
third party providers.
— Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content of
these services.
Problem Solution
Audi smartphone Check the battery charge level on your smartphone.
interface cannot be | Check the USB cable and use a different one if necessary.
opened.
cle is being operated.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
Android Auto: check if the Android Auto app is installed on your smartphone.
Connecting the Make sure that you are using the correct USB adapter and check if the USB
smartphone to the | adapter is connected correctly to your smartphone and the Audi music interface
MMI failed. => page 211.
Apple CarPlay: check if Apple CarPlay is activated on your iPhone.
vehicles.
Android Auto: check in the Android Auto app if Android Auto permits new
start your iPhone.
Wireless connection: open the settings for Bluetooth and Apple CarPlay on your
iPhone. Remove your vehicle. Open the connection manager in the MMI
= page 223. Delete your iPhone in the Telephone 1 and Audi smartphone inter-
face submenus. Repeat the connection process. Restart the MMI > page 20. Re-
The smartphone is | Make sure that you are using the correct USB adapter and check if the USB
not automatically
detected. => page 211.
adapter is connected correctly to your smartphone and the Audi music interface
Check if the requirements needed to connect a smartphone have been met.
220

Additional settings
Bluetooth
> Applies to MMI: Select on the home screen:
SETTINGS > Connection settings > Bluetooth
Bluetooth
You can select a setting for visibility of the MMI
to other Bluetooth devices. To connect a new
Bluetooth device, the Visible setting must be se-
lected. If Invisible is selected, a Bluetooth con-
nection will only be possible with paired devices.
If Off is selected, no Bluetooth device can be con-
nected.
Bluetooth audio player
When this function is switched on, the profile
will load automatically when your Bluetooth au-
dio player is within range.
Bluetooth name
The MMI’s Bluetooth name is displayed and can
be changed.
Factory default settings
Requirement: the ignition must be switched on.
> Applies to MMI: Select on the home screen:
SETTINGS > System maintenance > Restore
factory settings.
> Follow the system instructions.
The settings will be reset. The system will re-
start. This may take some time.
@ Tips
Make sure that not only the settings were de-
leted but also the stored data, if necessary.
Software update
Introduction
Applies to: vehicles with software update
You can update your vehicle’s software.
The functions depend on the country and vehicle
equipment:
— Update through the online system update
=> page 222.
222
— Map material update for the navigation system
=> page 198.
— Have the software update performed by an au-
thorized Audi dealer or authorized Audi Service
Facility. This can result in additional costs.
ZA\ WARNING
— Perform the installation only when the vehi-
cle is stationary. Otherwise, this increases
the risk of an accident
— If the installation fails, contact an author-
ized Audi dealer or authorized Audi Service
Facility immediately to have the malfunction
corrected.
Online system update
Applies to: vehicles with online system update
With the online system update, you can update
the software directly in the vehicle.
Requirement: the MMI must be connected to the
Internet > page 182, Audi connect.
Downloading updates
Requirement: notification for an online system
update will appear in the center display.
>» Press on the notification, or
> Open the notification in the notification center
on > page 23 and press on the notification.
> Follow the system instructions.
You can also check manually if an update is avail-
able.
> Applies to: MMI: Select on the home screen:
SETTINGS > System maintenance > Software
update > Search for updates > desired update
> Continue.
> Follow the system instructions.
The
MMI will start the download. You can check
the status of the download process in the notifi-
cation center > page 23.
Installing updates
Requirement: an online system update must be
downloaded and a notification must be shown in
the center display.
> Stop the vehicle safely.

8W7012721BB
Additional settings
> Press on the notification, or
> Open the notification in the notification center
on > page 23 and press on the notification.
> Follow the system instructions.
Depending on the scope of the update, the online
system update may only be started if you follow
these instructions:
>» Switch the emergency flashers off, if necessary
> Make sure that the starter battery is charged.
> To start the update, exit and lock the vehicle.
The MMI will start the installation. When the up-
date has ended, a notification will be displayed.
ZA\ WARNING
Depending on the scope of the installation,
the ignition must not be switched on during
the installation to ensure the installation
completes successfully.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 182.
@ Tips
The software update may take some time.
WEE Tel
Applies to: vehicles with online system update
Online system update: incomplete. Warning!
Vehicle functions limited
If an error occurs when installing an online sys-
tem update, certain functions such as the emer-
gency call function may not be available. Drive to
an authorized Audi dealer or authorized Audi
Service Facility immediately to have the malfunc-
tion corrected.
Connected devices
Displayed connected devices
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices.
Possible menu items:
— Telephone 1
— Telephone 2
— Audio player
— Wi-Fi hotspot
— Headset
Audi smartphone interface
You can connect your smartphone to the MMI
> page 219.
myAudi app
This function is available if the myAudi app is in-
stalled on your mobile device and started, and if
the mobile device is connected with the vehicle’s
Wi-Fi hotspot.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=> page 182.
Managing connected devices
Requirement: the connected devices menu must
be displayed > page 223.
Connecting a device
Requirement: Bluetooth visibility must be acti-
vated in the MMI & page 222 and mobile device.
> Press on a menu item, such as Telephone 1.
> To search for and connect your mobile device,
press New connection = page 171.
Selecting a connected device
> Press on a menu item, such as Telephone 1.
> Press on the desired mobile device in the list of
displayed devices. The connection will be made.
Disconnecting a connected device
> Press on a menu item, such as Telephone 1.
> Press on the connected mobile device. The se-
lected mobile device will be disconnected from
the MMI.
Deleting a device
> Press on a menu item, such as Telephone 1.
223
>

Additional settings
> Press and hold an element until the Options
menu is displayed.
> Press Delete.
If a device is listed multiple times, it will be de-
leted from all menu items.
Additional options
Depending on the selected function, additional
options
may be available.
Requirement: the connected devices menu must
be displayed > page 223.
> Press ona menu item, such as Telephone 1.
> Press and hold an element until the Options
menu is displayed.
Bluetooth profile
You can switch desired profiles on or off sepa-
rately in the MMI.
Favorite
To set a paired mobile device as the default
phone, activate this function in the MMI.
When the mobile device is in range and the Blue-
tooth function on the mobile device and in the
MMI is switched on, the default phone will be
given priority over the other Bluetooth devices
and will be connected directly to the MMI.
Legal information
erreur)
Information on the software licenses can be
found online at www.audi.com/softwareinfo.
Item elem tarts)
> Applies to: MMI: Select on the home screen:
SETTINGS > General.
Subscriptions
Version information
Legal notes
Possible options:
— Software information
224
— About Audi connect
ONT lad pela M nla
Applies to: vehicles with Audi smartphone interface
Requirement: a smartphone must be connected
to the MMI > page 219.
> Applies to: MMI: Select on the home screen:
SETTINGS > Connected devices > Audi smart-
phone interface.
> Press and hold an element until the Options
menu is displayed.
> Press Legal notes.
Requirement: the vehicle must be stationary and
the ignition must be switched on.
> Select in the instrument cluster: vehicle func-
tions tab > page 13.
> Press and hold the [=] button on the multifunc-
tion steering wheel until the display appears.
Possible options:
— Engine code
— Software information
— Version information
Head-up display
Applies to: vehicles with head-up display
Requirement: the vehicle must be stationary and
the ignition must be switched on. The head-up
display is switched off.
> To display the license text in the head-up dis-
play, press and hold the S? button @
=> page 26, fig. 19 until the display appears.