28
WARRANTYVolvo’s 2020 New Vehicle
WarrantiesHybrid models only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
California Hybrid Battery Warranty10 years/150,000 miles
Hybrid Battery8 years 100,000 miles/160,000 kilometers
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada
Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years 80,000 miles/130,000 kilometers
C
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
29
WARRANTY
Transitional Zero Emissions Vehicles
Emissions Defects and PerformanceModel year 2020 vehicles with engine VIN code BR or BK sold and
registered in California, Connecticut, Maine, Massachusetts, Maryland,
New Jersey, New York, Oregon, Rhode Island or Vermont are classified as
Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects
and performance emissions warranty on all emissions components for fifteen
(15) years or 150,000 miles, whichever occurs first.
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first.
C Hybrid components are covered for 8 years or 100,000 miles/160,000 kilometers, whichever occurs first.Non-hybrid models only
New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada)4 years/50,000 miles/80,000 kilometers
Battery Warranty
A
4 years/50,000 miles/80,000 kilometers, Full Coverage
Adjustments1 year/12,000 miles/20,000 kilometers
Seat belts and S.R.S.5 years/unlimited mileage/kilometers
Corrosion Protection12 years/unlimited mileage/kilometers
Emission Defects and Performance, U.S./Canada
Short-Term
B
2 years/24,000 miles/40,000 kilometers
Long-Term 8 years/80,000 miles/130,000 kilometers
California Emissions Warranty –
California, Connecticut, Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
30
Performance
B
3 years/50,000 miles
Defects Short-Term
B
3 years/50,000 miles
Defects Long-Term 7 years/70,000 miles
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada4 years unlimited mileage (refer to the separate booklet in the Owner’s
Wallet)
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.
B Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.WARRANTY
34
WARRANTY
Damage/Deterioration/Corrosion•
Vehicles severely damaged and/or declared to
be a total loss by an insurer.
•
Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
•
The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual, Volvo
Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet.
•
Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
•
Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
•
Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
•
Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates overheat, loss of oil
pressure, etc.).
•
Environmental damage to the vehicle’s surface
which is beyond Volvo’s control, such as
airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
•
Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence.
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.Hybrid models onlyHybrid battery
Under the New Hybrid Vehicle Limited Warranty,
the original equipment battery installed in your
2020 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.
2
NOTE
Batteries are subject to natural wear out due
to ageing and usage. If the battery capacity is
lower than 55% of original status (according
to specification) at 8 years or 100,000 miles/
160,000 kilometers, whichever occurs first
3,
the battery will be replaced free of charge.
2 California Hybrid Battery coverage is ten (10) years or 150,000 miles, whichever occurs first.3 Model year 2020 vehicles sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont if the battery capacity is lower than 50% of
original status at 10 years or 150,000 miles , whichever occurs first will have the battery replaced free of charge..
37
WARRANTY
Volvo’s Corrosion Protection, Limited
Warranty–U.S./Warranty–CanadaWhat Is WarrantedVolvo warrants that your 2020 model year
Volvo’s original painted body sheet metal panels
will remain free from the following conditions
which result from defects in design, material or
workmanship under normal use and operating
conditions (except for those items listed under
“What Is Not Warranted”):
1. Defects to the exterior painted sheet metal
surfaces for a period of one (1) year.
4
2. Perforation of the body sheet metal panels for
a period of twelve (12) years.LimitationsNo implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of this
warranty.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
state to state or province to province. Some
states/provinces do not allow limitations on
how long an implied warranty lasts, so the
above limitations may not apply to you.For a complete description, refer to the article
“Limitations and Disclaimers” in this booklet.
Warranty PeriodThe warranty period is for a total of twelve (12)
years. There is no mileage/kilometer limitation.
The warranty begins with the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.Warranty RepairsUnder the terms of this warranty, only an
authorized Volvo retail facility will repair or replace,
at Volvo’s discretion, the affected body sheet
metal panels free of charge. Repairs will be made
within a reasonable period of time, during normal
business hours.Corrosion Protection WarrantyShould any part of the bodywork of the vehicle
be perforated by rust corrosion, the panel(s)
affectedly the perforation will be repaired or
replaced by any Volvo dealer or workshop
authorized by Volvo, completely free of charge,
regardless of any change in vehicle ownership.
The term “perforation” means hole that penetrates
the bodywork caused by corrosion from the inside
or underside as a result of faulty manufacture or
materials.
What Is Not Warranted•
Exhaust system, driveline, steering, braking or
suspension components, bumpers, wheels,
wheel covers, and mirrors.
•
Damage to the body caused by accident,
misuse, abuse, negligence, alteration, fire or
battery acid.
•
Damage resulting from stone-chipping,
mechanical damage, scratches, dents,
industrial fall-out, environmental damage
(including, but not limited to, chemicals,
tree sap, other atmospheric conditions, etc.)
hailstones, road hazards, or other acts of
nature, and unrepaired accident damage.
•
Improper or substandard repair work.
•
Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
•
Normal aging of paint because of use,
exposure and climate, including oxidation,
fading, etc.
•
Damage caused by the application of
aftermarket paint protection coatings.
•
Damage created as a result of improper
retreatment of components following repair.
4 Volvo does not recommend the use of aftermarket long-life or durable paint protection coatings, some of which may claim to prevent pitting, fading, oxidation, etc. These coatings have not been tested by Volvo for
compatibility with your vehicle’s clear coat. Some of them may cause the clear coat to soften, crack, or cloud. Damage caused by application of aftermarket paint protection coatings will not be covered under your
vehicle’s paint warranty. Use only paint protection products approved by Volvo. Consult your Volvo retailer for additional information.
39
WARRANTY
The Warranty PeriodThe warranty period is five (5) years and has no
mileage/kilometer limitation.
5 It begins with the
date the vehicle is sold/delivered to the first retail
purchaser or put into service, whichever occurs
first.
What Is Not Warranted•
Seat belt system and Supplemental
Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper
installation.
•
Replacement of seat belt system or
Supplemental Restraint System components
after a vehicle has been involved in a collision.
•
The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
•
Repairs required as part of normal
maintenance.
•
Replacement of components in accordance
with the maintenance schedule.
Seat belts: “Something We Believe In”Seat belts are an integral part of the safety
system engineered into each Volvo.
Despite our strongest recommendations, and
your best intentions, not wearing a seat belt is
like believing “it’ll never happen to me!”
Volvo urges you and all adult occupants of your
car to properly wear seat belts in all seating
positions, and ensure that children are properly
restrained in the rear seats only, using an infant
car seat or booster seat determined by age,
weight and height.
Fact: In every state/province, some type of child
restraint legislation has been passed. Additionally,
most states/provinces have already made it
mandatory for occupants of a car to use seat
belts.
So, urging you to “buckle up” is not just our
recommendation – it’s becoming the law! The
few seconds it takes to buckle up may one day
allow you to say, “It’s a good thing I was wearing
my seat belt.”
Instructions for proper seat belt usage can be
found in your Owner’s Manual..
Emissions Warranties – U.S. and
CanadaDesign and Defect WarrantyWhat Is Warranted–U.S.
Volvo warrants that your 2020 model year Volvo
was designed, built, and equipped to conform
at the time of sale to U.S. emission standards, in
accordance with Section 207(A) of the Federal
Clean Air Act, which was applicable when the
vehicle was manufactured.
What Is Warranted–Canada
Volvo warrants that your 2020 model year Volvo
was designed, built, and equipped to conform at
the time of sale to Canadian emission standards,
in accordance with the Canadian Motor Vehicle
Safety Act, which was applicable when the
vehicle was manufactured.
5 In the U.S., some states have mandated alternate warranty coverage for seat belts only. Contact your Volvo retailer for details of local requirements.
41
WARRANTY
Retailer Service
Repairs and service covered by this warranty will
be performed by an authorized Volvo retailer at his
place of business with no charge for parts or labor
(including diagnosis), using genuine Volvo parts or
genuine Volvo remanufactured parts for any part
of the emission control system covered by this
warranty and found defective.
If an emergency occurs and no authorized Volvo
retailer is available, repairs may be performed at
any available service establishment. Volvo will
reimburse the owner for such repairs (including
labor, in most cases) that are covered under this
warranty. Replaced parts and paid invoices must
be presented at a Volvo retail facility as a condition
of reimbursement for emergency repairs not
performed by a Volvo retailer.
We encourage you to have all recommended
maintenance and repairs on your new 2020 Volvo
vehicle completed. Volvo will not deny a warranty
claim solely because you have no record of
maintenance; however, Volvo may deny a warranty
claim if your failure to perform maintenance
resulted in the failure of a warranted part.
Receipts covering the performance of regular
maintenance must be retained for reference and
confirmation purposes.What Is Not Warranted1. Required maintenance services as specified
in the Owner’s Manual and in the article
“Maintenance Service Operations” in this
booklet. Items that affect emissions and
require scheduled replacement are warranted
up to their first replacement point [such as
spark plugs, filters, belts, etc.]. Once these
parts have been replaced at the scheduled
replacement point, they are no longer covered
by this Emissions Warranty. The replaced
parts are covered by the two (2) year spare
parts warranty.
2. Malfunctions in any part caused by any of
the following: misuse, improper adjustments,
modification, alteration, tampering,
disconnection of system parts, and improper,
inadequate or non-maintenance.
3. Damage resulting from accidents, acts of
nature, and events beyond the control of
Volvo.
4. The use of fuel and/or oil, or other fluids which
do not meet the Volvo-approved standards
as set forth in the Owner’s Manual, Volvo
Service Literature or in the articles “Fuel
requirements” and “Engine oil” in this booklet,
which results in the failure of a warranted part
or system, may not be warranted.
5. Repairs on vehicles for which the true
odometer mileage cannot be readily
determined.
6. The cost incurred from the use of parts other
than genuine Volvo replacement parts or
genuine Volvo remanufactured parts used for
maintenance, repair or replacement affecting
components of the emission control system.7. Any loss of time, inconvenience, loss of vehicle
use or commercial loss.
Emission Performance Warranty–U.S.
and CanadaThe warranty begins on the date the vehicle is
sold/delivered to the first retail purchaser or put
into service, whichever occurs first.
In accordance with Section 207(B) of the Clean
Air Act, Canadian MDU and Canadian Provincial
Warranty Regulations, Volvo warrants to the first
vehicle purchaser and each subsequent purchaser,
that if
1. the vehicle is maintained and operated in
accordance with the written instructions for
proper maintenance and use (Refer to the
Owner’s Manual under the section titled
“Service and Routine Maintenance” and
the article “2020 Service and Maintenance
Requirements” in this booklet), and
2. the vehicle fails to conform at any time during
the first 24,000 miles/40,000 kilometers
or two (2) years (whichever occurs first) to
the applicable emission standards as judged
by an EPA approved or Canadian Provincial
approved emission short test, and
3. such non-conformity will result in the vehicle
owner having to bear any penalty or other
sanction (including denial of the right to use
the vehicle) under local, state, federal or
provincial law, then Volvo shall remedy the
nonconformity at no cost to the owner.
45
WARRANTY
Retailer Certification (For ID Only) –
U.S.Ref: Title 40, Code of Federal
Regulations, Section 85.2108Your authorized Volvo retailer certifies that this
Volvo vehicle conforms to all applicable emission
standards of the U.S. Environmental Protection
Agency. This certification is based on:
1. The retailer’s knowledge that the vehicle is
covered by an EPA Certificate of Conformity.
2. A visual inspection of the vehicle, including
the engine, to assure that all emission-related
components have been properly installed;
and
3. The retailer’s performance of all emission
related preparation required by the
manufacturer prior to the sale of the vehicle.
If this vehicle fails an EPA-approved emission
test prior to the expiration of three (3) months
or 4,000 miles (whichever occurs first) from
the date or mileage at the time of delivery
of the vehicle to the ultimate purchaser, and
the vehicle has been maintained and used in
accordance with the written instructions for
proper maintenance and use, then Volvo shall
remedy the nonconformity under the Emission
Performance Warranty.
California Emission WarrantiesCalifornia, Connecticut, Delaware,
Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington
California Emission Control Warranty
Statement
Your Warranty Rights and Obligations The California Air Resources Board and Volvo Car
USA, LLC are pleased to explain the emission
control system warranty on your 2020 Volvo
passenger vehicle. In California, Connecticut,
Delaware, Maine, Massachusetts, Maryland, New
Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington new motor
vehicles must be designed, built and equipped to
meet California’s stringent anti-smog standards.
Volvo must warrant the emission control system
on your passenger vehicle for the periods of time
listed in the section “Manufacturer’s Warranty
Coverage,” provided there has been no abuse,
neglect or improper maintenance of your car.
Your emission control system may include parts
such as the fuel-injection system, the ignition
system, catalytic converter and engine computer.
Also included may be hoses, belts, connectors
and other emission-related assemblies.Where a warrantable condition exists, Volvo Car
USA, LLC will repair your passenger vehicle at no
cost to you including diagnosis, parts and labor.
Due in part to certain Federal air quality
requirements, other states may propose adoption
of the California LEV regulations, including (but
not limited to) the specific emissions parts/
performance warranties associated with the
regulation, and are described in this booklet.
Manufacturer’s Warranty CoverageFor three (3) years or 50,000 miles, whichever
first occurs
6 :
•
If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments
will be made by Volvo to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
•
If any emission-related part on your vehicle is
defective, the part will be repaired or replaced
by Volvo. This is your short-term emission
control system DEFECTS WARRANTY.
•
Volvo continues coverage for components
covered under the short term emissions
control system DEFECTS WARRANTY to
four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first.
6 Hybrid Models: model year 2020 vehicles with engine VIN code BR or BK sold and registered in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island or Vermont
are classified as Transitional Zero Emissions (TZEV) vehicles. TZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen (15) years or 150,000 miles, whichever
occurs first.