2020 VOLKSWAGEN TRANSPORTER maintenance

Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an emergency, allow certain vehicle data to be trans-mitted from the vehicle.
Event data recorder
The vehicle is not fitted with an event data record-er.
Event data recorders temporarily store vehicle in-formation. This provides precise information in the event of an accident. In vehicles with an airbag system, data that might be relevant in the event of an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed. The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is cov-ered by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions, such as lane change flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If this is the case, the de-scriptions in your vehicle wallet will no longer cor-respond with the original functions. Volkswagen Commercial Vehicles recommends that any re-programming should be confirmed in the service schedule under "Workshop comments".
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
There is a diagnostic interface for reading the event memories in the vehicle interior &. Data relating to the function and status of the electronic control units are stored in the event memory. Addi-tional information on the stored data is available from qualified workshops.
The diagnosis interface is located in the footwell on the driver side behind a cover next to the lever for opening the bonnet.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory content is overwritten on an on-going ba-sis.
A WARNING
Incorrect use of the diagnostic Interface can cause faults, which can result in accidents and serious injuries.
• Never read the event memory using the di-agnostic Interface yourself.
• The diagnostic Interface should only be read by a qualified workshop. Using a mobile telephone in the vehicle without a connection to the
external aerial
,...--.m First read and observe the introductory L--I=>U information and safety warnings & on page 394.
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio waves, which may also be termed "high-frequency energy". Current scientific literature warns us that radio waves can be harmful to human beings if they exceed certain limits. Government bodies and international committees have introduced threshold values and guidelines to ensure that electromag-netic radiation produced by mobile telephones does not pose a hazard to health. However, there is no proven scientific evidence that demonstrates that cordless telephones are absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile tele-phones, by taking steps to reduce the level of per-sonal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle, the level of electromagnetic radiation could be higher than when the mobile telephone is connec-ted to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable additional functions of Bluetooth® compatible mobile tele-phones, this will satisfy the legal requirements in many countries which permit the use of a mobile telephone in a vehicle only if a hands-free unit is used.
The factory-fitted hands-free system in your vehicle has been developed for use with mobile tele-phones that are compatible with Bluetooth®_ Mo-bile telephones must be carried in a suitable tele-phone holder or be stored securely in the vehicle. If a telephone holder is used it must be securely at-tached to the base plate. This is the only way to .,.
Vehicle care and maintenance 399

ensure that the mobile telephone is securely at-tached to the dash panel and always within reach of the driver. Depending on which hands-free sys-tem is installed, the connection between the mobile telephone and the external aerial is established ei-ther via the telephone holder or via an existing Bluetooth® connection between the mobile tele-phone and the vehicle.
Connecting the mobile telephone is to a telephone aerial integrated in the vehicle or to an external tel-ephone aerial reduces the electromagnetic radia-tion generated by the telephone which could affect the human body. Using an aerial also improves the quality of the signal.
If a mobile telephone is used in the vehicle interior without this hands-free system, it is not safely se-cured in the vehicle and also not connected to the vehicle's external telephone aerial. Furthermore, the mobile telephone is not being charged in the telephone holder. lt is also likely that the telephone connection will be disrupted and the signal strength will be poor.
No mobile telephone should be used in the vehicle unless it is connected to a hands-free unit. Volks-wagen Commercial Vehicles recommends the use of an external aerial when a mobile telephone is used in the vehicle.
Bluetooth® is a registered trademark of Blue-tooth® SIG, Inc.
A WARNING
Any mobile telephone that Is not secured or is incorrectly secured In the vehicle could be flung though the Interior during a sudden driving or braking manoeuvre, or In the event of an accident. This could cause Injuries.
• Mobile telephones, other devices and tele-phone accessories such as telephone hold-ers, notepads and portable navigation devi-ces must always be secured properly outside of the alrbag deployment zones or be stowed In a safe place whilst the vehicle Is In motion.
400 I Cleaning and maintenance
A WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are used, electromagnetic radiation In the vehicle could exceed limit values and thus be a health hazard for drivers and other vehicle occupants. This also applies to external aer-ials which have not been correctly Installed.
• Keep mobile telephone aerials at least 20 cm away from pacemakers, as the telephones may affect their functioning.
• Do not carry a mobile telephone in your breast pocket above a pacemaker when the telephone Is switched on or In standby mode.
• Switch off the mobile telephone Immedi-ately If you suspect it may be Interfering with a pacemaker.

Vehicle lifting points
Fig. 287 Lifting points at front for the lifting plat-form or vehicle jack.
First read and observe the introductory l.-J,::..U information and safety warnings & on page 394.
The vehicle may only be lifted at the points shown in the illustrations =>Fig. 287 and =>Fig. 288. If the vehicle is not raised on the lifting points shown, the vehicle could be damaged => &.
Lifting platforms with fluid filled cushions (receiving platforms) may not be used for lifting the vehicle.
There are many precautions that have to be fol-lowed when lifting a vehide on a workshop hoist or floor jack. Do not try to lift a vehicle on a lifting plat-form or vehicle jack unless you have the training, knowledge and experience to be able to do so safely.
Using the jack to lift the vehicle =>page 423.
A WARNING
Lifting your vehicle incorrectly with a lifting platform or vehicle jack can cause accidents and serious personal injury:
• Always read and heed the operating in-structions from the lifting platform or vehicle jack manufacturer and any legal regulations before lifting the vehicle.
• All occupants should leave the vehicle be-fore it is lifted.
• The vehicle should only be lifted at the points indicated In the illustrations =>Fig. 287 and =>Fig. 288. If the vehicle is not lifted at
Fig. 288 Lifting points at rear for lhe lifting plat-form or vehicle jack.
A WARNING_(Contlnued)
the points shown, it could fall off the lifting platform when work is being carried out, e.g. when the engine or gearbox is removed.
• The vehicle jacking points must be placed on the centre of the vehicle lift support surfa-ces, with as much surface contact between the vehicle and the support surfaces as pos-sible.
• Never start the engine when the vehicle is raised. The vibration of the engine could cause the vehicle to fall off the lifting point.
• If work has to be carried out underneath the lifted vehicle, secure the vehicle with suit-able jack stands with a sufficient load-bear-ing capacity.
• Never climb up the lifting platform.
• Always check that the vehicle is not heavi-er than the lifting capacity of the lifting plat-form.
CD
• Never lift the vehicle by the engine oil sump, the gearbox or the front or rear axle.
• To prevent damage to the underside of the vehicle when lifting, rubber pads must be used. Ensure that the lifting platform arms are able to move freely.
• The lifting platform arms must not be al-lowed to come Into contact with the sills or any other part of the vehicle. Vehicle care and maintenance 1401

Mobile on line services
c:QJ Introduction
This chapter contains information on the following subjects:
Volkswagen Car-Net services Applications (apps) .. 402 404
Information on the Volkswagen Car-Net
mobile online services and applications
(apps) can be transmitted directly to your
vehicle and integrated.
For information on Volkswagen Car-Net services and applications, their availability and the related technical requirements and compatible devices go to www.volkswagen-commercial-vehicles-carnet.com.
Additional information and warnings:
• 399, Using a mobile telephone in the vehicle without a connection to the external aerial
• Radio. provision for mobile tele-phone, infotainment system, navigation system
A WARNING
If mobile equipment is not secured or Is in-correctly secured in the vehicle, it could be flung though the interior during a sudden driving or braking manoeuvre, or in the event of an accident. This can cause injuries.
Volkswagen Car-Net services
r--T'n First read and observe the introductory l-J,:.lJ information and safety warnings & on page 402.
402 I Cleaning and maintenance
A WARNING (Continued)
• While the vehicle is in motion, always se-cure mobile equipment properly outside the airbag deployment zone or stow them away safely.
A WARNING
Unsuitable or incorrect use of applications and Volkswagen Car-Net services can cause damage to the vehicle, accidents or serious injury.
• Volkswagen recommends that you only use Volkswagen applications and Volkswa-gen Car-Net services for your vehicle.
• Protect the mobile device and the applica-tions on it from misuse.
• Never make changes to applications or Volkswagen Car-Net services.
• Observe the user guide for your mobile device.
A WARNING
Using applications and Volkswagen Car-Net services while driving can distract you from the road. Accidents and Injuries can occur if the driver is distracted.
• Always drive carefully and responsibly.
CD
Your mobile devices must always be switched off In areas where special regulations apply and when the use of such devices Is not per-mitted. The radiation emitted by these mobile devices when switched on could interfere with sensitive technical and medical equipment, possibly resulting in malfunction of or damage to the equipment. Volkswagen Car-Net services encompass both in-formation services such as extended navigation services, and vehicle-related services such as ve-hicle status, emergency and breakdown services, and convenience operation functions. ..,.

The radio communications connection required for Volkswagen Car-Net services is provided by the user's mobile end device, e.g. mobile telephone, SIM card reader. This network signal allows Volks-wagen Car-Net services to receive data online, pass on vehicle data online and transmit additional information, new functions or extended vehicle functions. Volkswagen Car-Net offers the driver or user support functions based on vehicle data to-gether with data obtained from the Internet and IT systems.
The use of Volkswagen Car-Net and the necessary mobile network connection may be subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using a mobile phone tariff which includes a data flatrate. For more information contact your mobile telephone provider.
Depending on the service, Volkswagen Car-Net can be operated via the factory-fitted radio or navi-gation system, via mobile devices or via the online customer portal (www.volkswagen-commercial-vehicles-camet.com).
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated, reacti-vated and expanded without prior notice.
Content, scope and provider of Volkswagen Car-Net services can vary. They may also be specific to the vehicle and country/market. Some Volkswagen Car-Net services also depend on availability of service offered by third parties.
Volkswagen Car-Net services can be subject to re-gion-specific limitations. This means that a service may not be available in all parts of a country. This applies in particular to large countries such as Russia. Availability also depends on the network coverage in each country.
Determining the current vehicle position
Some services require the exact location of the ve-hicle in order to provide functions. Depending on the service installed the current vehicle position will be transmitted to the service provider. The driver can choose this option or this will take place auto-matically. When automatic transmission is selec-ted, the current location can also be transmitted at regular intervals.
Lending or selling the vehicle to others
When the vehicle is being sold or lent, the owner or rentaUieasing firm must inform the purchasing or lending party about Volkswagen Car-Net services installed in the vehicle and their functions.
Interferences
The following situations could lead to the interrup-tion of a data transfer or operation of Volkswagen Car-Net services, or impairment of one of the serv-ices which has been installed:
• High speeds
• Areas with insufficient mobile and GPS recep-tion
• Maintenance, repairs, software updates and technical changes to your service provider's tele-communication networks and databases
• Impairment or interruption to mobile and GPS reception, for instance due to weather, tunnels, ga-rages, car parks, underpasses or intensive use of the mobile network
• In countries where Volkswagen Car-Net serv-ices are not available
• A fault in the vehicle electrical system
• Vehicle battery empty or voltage too low
• If the control unit for the Volkswagen Car-Net service or the compatible radio navigation system is not working properly
Exchanging your system
If the factory-fitted radio-navigation system is dam-aged or must be exchanged in a vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may entail re-registering or re-activating the Volkswagen Car-Net services.
Necessary registration
Use of Volkswagen Car-Net services requires reg-istration, authentication and activation of a contract only if Volkswagen Car-Net services for the rele-vant vehicle can also be activated on the customer portal. Further information about this can be found on the Internet at (www.volkswagen-commercial-vehicles-carnet.com) or obtained from a Volkswa-gen dealer.
If Volkswagen Car-Net services can only be activa-ted using the radio navigation system, registration on the customer portal is not required.
Volkswagen recommends seeking advice from a Volkswagen dealership before using and activating Volkswagen Car-Net services. Your Volkswagen dealership can provide information on the country-specific range of services and the compatibility of the radio or navigation systems.
If a Volkswagen Car-Net service is activated for a vehicle, the person who has entered Into the mobile telephone contract Is obliged to provide information to each driver of the vehicle re-garding the transmission and reception of data .-
Vehicle care and maintenance 1403

In the interest of data protection. Depending on which services are activated, any relevant In-formation must also be given to the driver.
m Volkswagen collects, processes, transmits W and uses personal data entered by the user within the framework of legal regulations for the purpose of smooth functioning of individual Volks-wagen Car-Net services and their provision. Data
Applications (apps)
r""('n First read and observe the Introductory 1....-J,:.lJ Information and safety warnings & on page 402.
Many mobile devices have the option to download applications (apps). Apps can display additional in-formation regarding factory-fitted radio and naviga-tion systems or can allow you to activate, manage or deactivate certain functions in the vehicle.
Applications, use of applications and the required mobile network may be subject to fees.
The range of applications available can be wide or they can be vehicle-specific and country-specific =>CD. Content, range and provider of applications can vary. Some applications also depend on avail-ability of services offered by third parties. A mobile network with sufficient signal strength for exchange of data must be available for the use of applica-tions.
The provider of an application may provide a de-scription of it.
Due to the high number of mobile devices and the fast pace of software development, the applica-tions on offer cannot be operated on all mobile de-
Consumer information
CQJ Introduction
This chapter contains information on the following subjects:
Information stickers and plates . . . . . . . . . . . . 405 Using the vehicle in other countries and continents . . . . . . . . . . . . . . . . . . . . . . . . . . 405 Radio reception and aerials . . . . . . . . 406 Volkswagen Commercial Vehicles repair information . . . . . . . . . . . . . . . . . . . . 406
Declaration of conformity 406 Recycling and scrapping end-of-life vehicles . 407
404 Cleaning and maintenance
is not forwarded to third parties. Current terms of use can be found at www.volkswagen-commercial-vehicles-carnet.com.
m Volkswagen Car-Net services is a system W based on a mobile network. If a fault arises despite the fact that all requirements have been fulfilled, please try using the services again at a lat-er stage. vices and their operating systems. This even ap-plies to mobile devices of the same type. For ex-ample, it may be possible to run an app with the second version of an operating system but not with the third version.
Applications can be changed, set, deactivated, re-activated and expanded without prior notice.
The network or cable connection between the fac-tory-fitted radio or navigation system and mobile device must be adequate and free of interruptions to allow for the use of applications.
Q)
Volkswagen Is not responsible for damage to the vehicle caused by poor quality or faulty ap-plications, Insufficient programming of applica-tions, Insufficient network strength or loss of data during transmission or by misuse of the mobile equipment. Additional information and warnings:
• Exterior views =>page 5
• Pull-away assist systems =>page 282
• Accessories, modifications, repairs and renewal of parts =>page 394
• =>Booklet Service schedule .,.

A WARNING
Handling the vehicle Incorrectly will Increase the risk of accident and Injuries.
• Comply with legal regulations.
• Observe the owner's manual.
Information stickers and plates
r--('n First read and observe the introductory L-1=.1.1 information and safety warnings & on page 404.
Safety certificates, stickers and plates showing im-portant vehicle operation information are factory-fit-ted in the engine compartment and on certain parts such as the tank flap, front passenger sun visor, the driver door pillar or in the luggage compart-ment floor.
• Never remove or damage the safety certifi-cates, stickers and plates. They must remain legi-ble at all times.
• If vehicle parts bearing safety certificates, stick-ers or plates are removed from the vehicle, re-placement safety certificates, stickers or plates with the same information must be applied properly to the new parts by the qualified workshop.
CD
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.
• Comply with legal regulations.
• Carry out service jobs in accordance with the service schedule.
• Observe the owner's manual.
Safety certificate
A safety certificate on the door pillar of the driver door provides the information that all necessary safety standards and specifications of the transport safety authorities of the individual country have been met at the time of production. The month and year of production and the chassis number may al-so be listed.
High voltage warning sticker
There is a sticker near the bonnet lock showing a warning about the high voltage in the vehicle's electrical system. The vehicle's ignition system ful-fils the requirements of standards that include
Canadian standard ICES-002. Using the vehicle in other countries and continents
r--('n First read and observe the lntrod uctory L-Jo-ll Information and safety warnings & on page 404.
The vehicle has been manufactured specifically for a particular country and complies with the registra-tion regulations that applied in that country at the time of vehicle production.
If you want to use the vehicle abroad for a short period, all relevant information and Instructions should be followed 34, Driving abroad.
If the vehicle is going to be sold in another country or used in another country for an extended period, the legal requirements applicable in that country must be observed.
In some cases, certain equipment will have to be fitted or removed and functions deactivated. The service scope and service types could also be af-
fected. This is particularly important if the vehicle is driven in another climate region for a long period of time.
Because different frequency bands are used in dif-ferent countries, the factory-fitted radio or naviga-tion system may not work in other countries.
Rail transport
Due to differing tunnel heights and loading stand-ards in some countries, there may be restrictions on transporting your vehicle by rail or special measures may be required. Volkswagen Commer-cial Vehicles Service will provide information on
Vehicle care and maintenance 405

Recycling and scrapping end-of-life vehicles
rl'l1 First read and observe the Introductory L-J,:,JJ information and safety warnings & on page 404.
Recycling end-of-life vehicles
Volkswagen Commercial Vehicles has already made provision for the time when you choose to have your vehicle recycled in an environmentally-friendly manner. The recycling system operating in many European countries will take back your vehi-cle at the end of its useful life. Once the vehicle has been recycled, a certificate of destruction will be issued to show that the vehicle has been dis-posed of correctly.
End-of-life vehicles are recycled free of charge, provided that national legislation is complied with.
Further information on the recycling of end-of-life vehicles can be found at a Volkswagen Commer-cial Vehicles dealership.
Scrapping
The relevant safety requirements must be ob-served when the vehicle or components of the air-bag and the belt tensioners are scrapped. Quali-fied workshops are familiar with these require-ments. Engine management system and exhaust purification system
o:JJ Introduction
This chapter contains information on the following subjects:
Indicator lamps . . . . . . . . . . . . . . . . 407
Catalytic converter . . . . . . . . . . . . . . . . . . . . . . 408 Diesel particulate filter . . . . . . . . . . 409
Additional information and warnings:
• Changing gear =>page 260
• Filling the tank =>page 340
• Fuel =>page 343
• Engine oil =>page 353
• Battery =>page 362
• Information stored in the control units =>page 394
• Tow-starting and towing =>page 446
Indicator lamps
A WARNING
The components of the exhaust system be-come very hot. This can cause fires.
• Park the vehicle so that no part of the ex-haust system can come into contact with any inflammable material underneath the vehicle, e.g. dry grass.
• Never apply undersea! or anti-corrosion coatings to the exhaust pipes, catalytic con-verter, diesel particulate fitter or the heat shields on the exhaust system. [Q First read and observe the introductory information and safety warnings & on page 407.
lit up Possible cause Solution
Engine management system fault {Electron-The engine should be checked by a qualified
J ic Power Control). workshop as soon as possible.
R Diesel engine is preheating before starting. =>page 257
Decrease speed. Drive carefully to the next Fault in catalytic converter . qualified workshop. The engine should be ..... checked.
Vehicle care and maintenance 407