2020 VOLKSWAGEN TIGUAN ESP

Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Regulation is automatically interrupted.
•You have depressed the brake pedal.
•The selector lever of the DSG dual clutch gearbox is not in the selector lever position D.
•The vehicle has exceeded the stored speed for an extended period.
•If regulation related to driving dynamics is taking place, e.g. by TCS and ESC.
•Malfunction. Switch off the cruise control system and have it checked by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Speed limiter
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating the speed limiter with the turn signal and main beam lever
⇒ Operating the speed limiter via the multifunction steering wheel
⇒ Troubleshooting
The speed limiter helps to prevent the
vehicle from exceeding a speed that
you have stored.
Speed range
The speed limiter is available when driving forwards at speeds from around 30 km/h (20 mphyf.
Driving with speed limiter
You can interrupt the speed limiter function at any time by fully depressing the accelerator beyond
the point of resistance. The green warning and indicator lamp flashes as soon as the stored
speed is exceeded. The speed remains stored in the memory.
The speed limiter function is activated again automatically as soon as the speed drops below the
stored speed.
Driving downhill
Driving downhill may cause the set speed to be exceeded. The green warning and indicator lamp
flashes in this case. An acoustic warning may also be given.
Apply the foot brake to slow the vehicle down, and change down a gear as required.
How do I operate the speed limiter?
Depending on the vehicle equipment, you can operate the speed limiter either by means of the turn
signal and main beam lever ⇒ Operating the speed limiter with the turn signal and main beam lever
or via the multifunction steering wheel ⇒ Operating the speed limiter via the multifunction steering 
wheel.
The displays on the instrument cluster are identical in both cases ⇒ Fig. 140.
Operating the speed limiter with the turn signal and main beam
lever
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Always switch off the speed limiter after use to avoid unintentional speed regulation.
•The speed limiter does not relieve the driver of their responsibility for the speed of the
vehicle. Do not drive at full throttle if it is not required.
•Use of the speed limiter in adverse weather conditions is dangerous and can cause
serious injury, e.g. through aquaplaning, snow, ice, or leaves. Only use the speed
limiter when the road and weather conditions allow it to be used safely.
•The speed limiter cannot limit the vehicle speed when travelling downhill. The vehicle
speed can increase under its own weight. Shift down a gear or brake the vehicle using
the foot brake.
WARNING

The current speed is stored as the maximum speed. The green indicator lamp also lights up.
Setting the speed
You can adjust the stored speed:
+ 1 km/h (1 mphyf- 1 km/h (1 mphyf+ 10 km/h (5 mphyf- 10 km/h (5 mphyf
Press and hold the button or to continuously change the stored speed.
Interrupting control
•Press the or button.
The speed remains stored in the memory.
Resuming control
•Press the button.
The speed limiter is activated again as soon as the current speed is lower than the stored speed.
Switching off
•Press and hold the button.
The speed limiter is switched off and the speed remains stored (also after the ignition is switched
offyf.
Changing to cruise control system or Adaptive Cruise Control (ACCyf
•Press the button.
The speed limiter is switched off.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Regulation is automatically interrupted.
•Malfunction. Switch off the speed limiter and have it checked by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
For safety reasons, the speed limiter switches itself off completely only when you release the
accelerator once or switch off the system manually.
Adaptive Cruise Control (ACCyf
Introduction
This chapter contains information on the followingsubjects:
⇒ Special driving situations
⇒ System limits
⇒ Switching ACC on and off
⇒ Setting ACC
⇒ Troubleshooting
The Adaptive Cruise Control (ACCyf
maintains a constant speed that you
have set. When your vehicle
approaches a vehicle that is driving in
front, ACC automatically adapts the
speed to maintain the distance that you
have set.
Driving with ACC
You can override control by ACC at any time. Control will be interrupted if you brake. If you
accelerate, control will be interrupted while you are accelerating and then resumed.
Control by ACC is less dynamic when towing a trailer ⇒. ACC will not perform control if the brake
lights of the trailer are defective.
Brake request
If automatic deceleration by ACC is not sufficient, ACC will request you to brake additionally by a
corresponding message on the instrument cluster. The red warning lamp lights up. An
acoustic warning is also given. Brake immediately.

Speed range
ACC controls the vehicle in the speed range between 30 km/h (20 mphyfDQGNPKPSK\f
or 210 km/h (130 mphyf7KLVVSHHGUDQJHPD\GLIIHULQFHUWDLQPDUNHWV.
Radar sensor
ACC detects driving situations by means of the radar sensor at the front of the vehicle ⇒ Front 
view. The range of the radar sensor is up to approximately 120 m.
Does the vehicle have ACC?
The vehicle is equipped with ACC if you can make settings for ACC in the vehicle settings of the
Infotainment system ⇒ Vehicle settings menu.
If the vehicle has ACC, the cruise control system is not available as an independent system.
Special driving situations
Fig. 142 On the instrument cluster display: slower vehicle detected in the left-hand lane
(illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Overtaking
If you indicate left (left-hand traffic: indicate rightyfWRRYHUWDNH$&&ZLOODFFHOHUDWHWKHYHKLFOHDQG
reduce the distance from the vehicle in front. Your set speed will not be exceeded.
If ACC does not detect any vehicle in front after you have changed lane, ACC will accelerate the
vehicle up to the set speed.
Stop-and-go traffic
ACC can brake vehicles with DSG dual clutch gearbox to a standstill and hold them stationary.
ACC remains active and the instrument cluster display shows ACC ready for a few seconds.
During this time the vehicle will move off again automatically as soon as the vehicle in front moves
off (depending on the vehicle equipment level and not available in all countriesyf.
•Press the button.
•Press the button or briefly press the accelerator.
The intelligent technology used in the ACC cannot overcome the laws of physics, and
functions only within the limits of the system. Never let the extra convenience tempt you
into taking safety risks when driving. Careless or unintentional use of the Adaptive Cruise
Control (ACCyfFDQFDXVHDFFLGHQWVDQGOHDGWRVHULRXVLQMXU\7KHV\VWHPLVQRWD
substitute for the full concentration of the driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Do not use the ACC in poor visibility, on steep or winding roads, on slippery road
surfaces, e.g. on snow, ice, wet roads, loose chippings, or on flooded roads.
•Never use ACC off-road or on non-surfaced roads. The ACC is designed for use on
surfaced roads only.
•ACC does not respond to stationary vehicles.
•The ACC does not react to persons, animals or vehicles crossing or approaching in the
same lane.
•Brake immediately if speed reduction by ACC is not sufficient.
•Brake immediately if a request to brake appears on the instrument cluster display.
•Brake if the vehicle starts rolling unintentionally after a request to brake.
•Be prepared to control the speed yourself at all times.
WARNING
®

•Press the button.
ACC is switched off.
Setting ACC
Fig. 146 On the instrument cluster display: setting the distance (illustration, ACC regulatingyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Setting the distance
You can set the distance in 5 steps from very small to very large:
•Press the button and then the button or .
•Alternatively, press the button as often as necessary until the desired distance is set.
The instrument cluster display shows the chosen distance setting ⇒ Fig. 146①. Please observe
any country-specific requirements for the minimum distance.
You can set the distance which should be set at the start of control operation in the vehicle settings
of the Infotainment system ⇒ Vehicle settings menu.
If ACC is not regulating, the set distance and vehicle are not highlighted on the instrument cluster
display.
Setting the speed
You can adjust the stored speed within the defined speed range by means of the buttons on
the multifunction steering wheel:
+ 1 km/h (1 mphyf- 1 km/h (1 mphyf+ 10 km/h (5 mphyf- 10 km/h (5 mphyf
Press and hold the corresponding button to incrementally change the stored speed.
Setting the control behaviour
•m/k/a995MK Vehicles with driving profile selection: set the desired driving profile
⇒ Driving profile selection and 4MOTION Active Control.
•m/k/a995MK Vehicles without driving profile selection: set the desired gearbox
programme in the vehicle settings of the Infotainment system ⇒ Vehicle settings menu.
Some settings can be stored in the user accounts of the personalisation function and
therefore change automatically when the user account changes ⇒ Personalisation.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you do not maintain the minimum distance to a vehicle in front and the difference in
speed between the vehicle in front and your own vehicle is so great that the braking action
of the ACC is insufficient, you are in danger of colliding with the vehicle in front. The
braking distance is also longer in rain and winter road conditions.
•The Adaptive Cruise Control may not be able to detect all driving situations correctly.
•Always be prepared to brake the vehicle yourself.
•Speed and distance control are overridden when you press the accelerator. ACC does
not brake automatically in this case.
•Observe any country-specific regulations relating to the minimum distance.
•Always set a larger distance in wet or snowy conditions or when visibility is poor.
WARNING

Functions included in the system
The City Emergency Braking System and Pedestrian Monitoring (depending on vehicle equipmentyf
are part of Front Assist and are automatically active when Front Assist is switched on.
Warning levels and braking intervention
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Distance warning
The system detects when safety is endangered by driving too close to the vehicle in front. The
warning lamp Lit up Increase the distance.
Speed range: around 65 km/h (40 mphyfWRNPKPSK\f.
Advance warning
The system detects a possible collision with a vehicle in front or a pedestrian crossing in front of the
vehicle and prepares the vehicle for possible emergency braking.
A warning tone sounds and the warning lamp Lit up Brake or take evasive action.
Speed range: around 30 km/h (20 mphyfWRNPKPSK\f.
Urgent warning
If the driver does not react to the advance warning, the system may initiate a short braking jolt in
order to draw attention to the increasing collision risk. Brake or take evasive action.
Speed range: around 30 km/h (20 mphyfWRNPKPSK\f.
Automatic braking
If the driver also does not react to the urgent warning, the vehicle can be braked automatically with
braking force that increases in several stages. The reduced speed means that it is possible to
minimise the consequences of an accident.
Speed range: around 5 km/h (3 mphyfWRNPKPSK\f.
Braking intervention
If the system detects that the driver is braking insufficiently when there is a risk of collision, the
system can increase the braking force and help prevent a collision. The braking intervention takes
place only for as long as the brake pedal is pressed hard.
Speed range: around 5 km/h (3 mphyfWRNPKPSK\f.
The intelligent technology of Front Assist cannot overcome the laws of physics, and
functions only within the limits of the system. Never let the extra convenience afforded by
Front Assist tempt you into taking risks when driving. The driver is always responsible for
braking in time.
•If Front Assist issues a warning, brake your vehicle immediately depending on the
traffic situation or avoid the obstacle.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Front Assist cannot prevent accidents and serious injuries on its own.
•Front Assist can issue unnecessary warnings and carry out unwanted braking
interventions in certain complex driving situations, e.g. at traffic islands.
•Front Assist can issue unnecessary warnings and carry out unwanted braking
interventions when its function is impaired, e.g. if the radar sensor is dirty or its
position has been changed.
•Front Assist without Pedestrian Monitoring does not react to persons. In addition, the
system does not react to animals or crossing vehicles or to vehicles that are
approaching in the same lane.
•If you are unsure whether the vehicle possesses Pedestrian Monitoring, please enquire
about this at a qualified workshop before starting your journey.
•Be prepared to take over control of the vehicle yourself at all times.
WARNING

System limits
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Front Assist has physical and system-related limitations. From the driver's perspective, some Front
Assist reactions may therefore occur unexpectedly or with a delay in certain circumstances. You
should therefore always be prepared to take full control of the vehicle if necessary.
•In tight bends.
•If the accelerator is fully depressed.
•If Front Assist is switched off or faulty.
•If TCS is switched off manually.
•If ESC is taking corrective action.
•If there is a fault in several brake lights on the vehicle or on a trailer with an electrical
connection to the vehicle ⇒.
•If the radar sensor is dirty or covered.
•If there are metal objects, e.g. tracks in the road or metal plates used in roadworks, or road
signs, above and adjacent to the road.
•If the vehicle is reversing.
•Under hard acceleration.
•In snow or heavy rain.
•In case of narrow vehicles, e.g. motorbikes.
•If vehicles are travelling slightly to the left or right of your vehicle.
•If vehicles are crossing in front of your vehicle.
•If there is oncoming traffic.
•If pedestrians are standing in front of the vehicle, approaching the vehicle, or moving in the
same direction as the vehicle.
•In complex driving situations, e.g. at traffic islands.
•In unclear traffic situations, e.g. vehicles ahead are heavily braking or turning off.
•When loads or attachment parts on other vehicles protrude to the side, rear or above the normal
dimensions of the vehicle.
Switching off Front Assist
•If the vehicle is being towed.
•If the vehicle is on a rolling road test bed.
•If the vehicle is driven in areas other than public roads.
•If the radar sensor is faulty.
•After external force on the radar sensor, e.g. after a rear-end collision.
•In the event of multiple unwanted interventions.
•If the radar sensor is covered temporarily by any auxiliary equipment, e.g. auxiliary headlights.
•If the vehicle is loaded onto a truck, car ferry or motorail train.
The intelligent Pedestrian Monitoring technology cannot overcome the laws of physics,
and functions only within the limits of the system. Never let the extra convenience
afforded by the Pedestrian Monitoring system tempt you into taking any risks when
driving. The driver is always responsible for braking in time.
•If Pedestrian Monitoring issues a warning, brake your vehicle immediately depending
on the traffic situation or avoid the pedestrian.
•The Pedestrian Monitoring system cannot prevent accidents and serious injuries on its
own.
•The Pedestrian Monitoring system can issue unnecessary warnings and carry out
unwanted braking interventions in complex driving situations, e.g. on a twisting main
road.
•The Pedestrian Monitoring system can issue unnecessary warnings and carry out
unwanted braking interventions when its function is impaired, e.g. if the radar sensor is
covered or its position has been changed.
•Be prepared to take over control of the vehicle yourself at all times.
WARNING
Failure to switch off Front Assist in the situations mentioned can result in accidents and
serious injuries.
WARNING

Driving with the lane keeping system
Fig. 147 On the instrument cluster display: lane keeping system displays.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Switching the lane keeping system on and off
•Using the button for the driver assist systems, select the corresponding menu option ⇒ Button 
for driver assist systems.
•OR: depending on the vehicle equipment, in the Driver assistance menu in the Infotainment
system ⇒ Operation and display in the Infotainment system.
If the indicator lamp lights up yellow in the instrument cluster display, the lane keeping
system is switched on but is not active.
The lane keeping system is active above a vehicle speed of 60 km/h (37 mphyfDQGZKHQLWKDV
detected lane markings ⇒ System limits. The indicator lamp lights up green.
Displays
Display areas in the instrument cluster display ⇒ Fig. 147:
Lane markings detected. System not regulating.
Lane markings detected. System is regulating.
No lane markings detected. System not regulating.
Lane markings detected. System is regulating. Adaptive lane guidance active.
In some equipment levels a notification also appears on the Head-up Display ⇒ Instrument cluster.
Temporarily switching off the lane keeping system
Switch off the lane keeping system in the following situations:
•Very sporty driving.
•In poor weather conditions and when driving on poor roads.
•In roadworks and before crests in the road.
Driver intervention prompt
Your hands must always remain on the steering wheel even with the lane keeping system. If not, a
message will be shown in the instrument cluster display.
The intelligent technology used in the lane keeping system cannot overcome the laws of
physics, and functions only within the limits of the system. Always take care when using
the lane keeping system otherwise you could cause accidents or injuries. The system is
not a substitute for the full concentration of the driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•Your hands should always be on the steering wheel so that you can steer at any time.
The driver is always responsible for staying in lane.
•The lane keeping system cannot recognise all road markings. Poor road surfaces, road
structures or objects could be recognised incorrectly as road markings by the lane
keeping system. The lane keeping system should be switched off immediately in these
situations.
•Follow the information on the instrument cluster display and respond according to the
commands.
•Always pay close attention to what is happening around the vehicle.
•If the camera's field of view is dirty, covered or damaged, the function of the lane
keeping system may be impaired.
WARNING

If the driver does not respond, the system will give another warning by initiating a quick jolt of the
brake before switching to passive or activating Emergency Assist (depending on the equipmentyf
⇒ Emergency Assist.
Behaviour when changing lanes
There is no steering intervention when the turn signal is switched on in vehicles without lane
keeping system.
In vehicles with lane keeping system, a steering intervention takes place if the turn signal is
switched on in critical situations ⇒ Lane change system (Side AssistyfLQFO5HDU7UDIILF$OHUt.
Steering wheel vibration
If the steering wheel vibrates, the driver must actively take over steering.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
No camera visibility, error message, system switches itself off
•Clean the camera or remove stickers or accessories from the camera ⇒ Caring for and cleaning 
the vehicle exterior.
•Check whether any damage is visible.
The system is not responding as expected
•The camera is dirty ⇒ Caring for and cleaning the vehicle exterior. The camera visibility may be
impaired by dirt and snow or also residue from cleaning agents or coatings.
•The camera is covered by water.
•The vehicle is damaged in the area of the camera.
•Changes have been made to the paintwork around the camera or the construction has been
modified, e.g. vehicle front end or the running gear.
Traffic Jam Assist
Traffic Jam Assist helps the driver to
keep in lane, and also provides
assistance when following other
vehicles in congestion or slow-moving
traffic.
Traffic Jam Assist is an extension of the lane keeping system (Lane Assistyf ⇒ Lane keeping system 
(Lane Assistyf for vehicles with a DSG dual clutch gearbox and combines this function with the
Adaptive Cruise Control (ACCyf ⇒ Adaptive Cruise Control (ACCyf. Please therefore read both these
chapters and observe the information about the system limits and warnings.
Traffic Jam Assist function
At speeds under 60 km/h (37 mphyf7UDIILF-DP$VVLVWFDQPDLQWDLQDWLPHLQWHUYDOVHWE\WKHGULYHU
to a vehicle in front and help the vehicle to stay in lane ⇒.
The system automatically controls acceleration, braking, steering and, if required, will decelerate to
a stop behind a vehicle that is stopping, and then drive away again automatically.
Use Traffic Jam Assist only on motorways and good main roads. Do not use Traffic Jam Assist in
urban traffic.
Switching Traffic Jam Assist on and off
Traffic Jam Assist is switched on and off together with adaptive lane guidance ⇒ Lane keeping 
system (Lane Assistyf in the Infotainment system ⇒ Operation and display in the Infotainment 
system.
Traffic Jam Assist can also be switched off together with the lane keeping system by pressing the
button for driver assist systems ⇒ Button for driver assist systems.
Technical requirements for using Traffic Jam Assist
•The lane keeping system is switched on and active together with adaptive lane guidance
⇒ Lane keeping system (Lane Assistyf.
•Adaptive Cruise Control (ACCyfLVVZLWFKHGRQDQGDFWLYH ⇒ Adaptive Cruise Control (ACCyf.
•The selector lever is in position D/S or in the Tiptronic gate.
•The system has detected a lane marking on both the right and left sides of the vehicle
⇒ Fig. 147.
•The speed is under 60 km/h (37 mphyf.
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