2020 VOLKSWAGEN TIGUAN ignition

Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosticsyfDQG
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the
vehicle owner (or lessee in the case of leasingyfJUDQWVWKHLUSHUPLVVLRQ([FHSWLRQVWRWKLVDUH
contractual or legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If the convenience functions are reprogrammed, the descriptions in your
vehicle wallet will no longer match the original functions. Volkswagen recommends having any
reprogramming entered into the digital service schedule by a Volkswagen dealership or qualified
workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:
•Media files for playing music, films or photos in the Infotainment system.
•Address book data for use with a hands-free system or navigation system.
•Entered navigation destinations.
•Data on the use of online services.
These data can be stored locally in the vehicle or located on a device that you have connected to
the vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you
can delete them at any time. These data are transmitted to third parties only at your request, in
particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisationyfLQWKHYHKLFOHDQGFKDQJHWKHPDWDQ\WLPH
Depending on the equipment in the vehicle, this includes, for example:
•Seat position settings.
•Running gear and air conditioning system settings.
•Personalised settings such as mirror adjustment or background lighting.
Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system ⇒ Mobile online services.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system on your mobile device.
Third party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of online services provided by Volkswagen, the respective functions are described by
Volkswagen in a suitable location, e.g. in a separate service description or on a website ⇒ Mobile 
online services along with the relevant data protection policies. Personal data may be required to
provide online services. For this, data are exchanged over a secure connection, e.g. using the
designated IT systems of the manufacturer. Any collection, processing and use of personal data
that goes beyond the provision of the service takes place exclusively according to legal regulations,
contractual agreements or the necessary permission.
You can activate and deactivate the services and functions, some of which are subject to a fee, and
in some cases also disable the vehicle's entire data connection. This does not apply to any
functions and services required by law, e.g. emergency call systems.

Lubricant in the air conditioning system
The air conditioning system contains up to 210 ml of lubricating oil. The exact specification and
information about the lubricating oil quantity in the air conditioning system are available from the
following website:
https://erwin.volkswagen.de
Radio reception and aerials
In vehicles with a factory-fitted Infotainment system, the aerial for radio reception can be installed at
various locations in the vehicle:
•On the inside of the rear window, together with the rear window heating.
•On the inside of the rear side windows.
•On the inside of the windscreen.
•On the roof of the vehicle.
Aerials on the interior of the windows can be identified by thin wires.
Component protection
Some electronic components and
control units are fitted with component
protection as standard, e.g. the
Infotainment system.
Component protection was developed as a protective mechanism in order to:
•Prevent any factory-fitted parts delivered with a vehicle from functioning fully if they have been
installed into other vehicles (e.g. after theftyf,
•Prevent full function of components outside of the vehicle,
•Allow for legitimate installation or exchange of parts and control units by a professional in the
case of service.
WhereWhat appears:Remedy
Instrument cluster
displaySAFE CPGo to a qualified workshop.
Infotainment system
display
Component theft protection:
the Infotainment system is not
fully available at present.
Switch on the ignition.
Switch on the ignition.
If this does not deactivate component
protection, seek professional
assistance.
In order to guarantee safe and hazard-free operation, always have the air conditioning
system serviced by trained specialists.
WARNING
•Never repair the evaporator in the air conditioning system using components taken
from older vehicles or recycling facilities.
•Never repair the evaporator in the air conditioning system with used evaporators taken
from older vehicles or recycling facilities.
NOTICE
Aerials located on the inside of the windows can be damaged by corrosive or acidic
detergents, any other chemicals or if hard objects chafe against the window. Never apply
stickers over the window aerials and never clean the aerials with corrosive or acidic
detergents or any other chemicals.
NOTICE
When retrofitting an Infotainment system, ensure that the vehicle's standard integral aerial
amplifier is compatible or else use an additional aerial adapter. Otherwise the aerial
amplifier could be subjected to overvoltage damage.
NOTICE