2020 VOLKSWAGEN ID.4 phone

E-mail: [email protected]
We will gladly answer your questions about
digital services.
Europe-wide. 24 hours a day. 7 days a week.
If your telephone pro
vider does not support
the number 00800-43347328, please call
+49 5361 3790510. The costs depend on the
applicable tariff of your provider. Roaming
charges may apply for calls made from out-
side Germany. Privacy settings
Introduction to the topic
The “Priv
acy settings” function enables you
to permit or prevent data transmission be-
tween the vehicle and the Internet.
The required mode can be set in the vehicle
settings in the Infotainment system.
The “Privacy settings” function cannot pre-
vent data transmission from external devices
and their communication with the vehicle.
Legally required services and their data trans-
missions cannot be switched off and cannot
be deactivated, e.g. “eCall Emergency Sys-
tem”.
Please note that every vehicle user can
adjust individual privacy function set-
tings. These settings may be different from
those preferred by the vehicle owner. Privacy settings
In order to permit or pre
vent data transmis-
sion, activate or deactivate offline mode in
the Infotainment system. Offline mode activated
The f

ollowing happens in this mode:

always using WPA2 encryption. Observe
country-specific requirements.
The necessary data transf
er may be
subject to charges. Due to the poten-
tially high volume of data in use, Volkswagen
recommends using a mobile phone tariff
which includes a data flat rate. For more in-
formation contact your mobile telephone
provider.
Depending on your mobile telephone
tariff, additional costs (such as roam-
ing charges) may be charged for loading and
using online data packages, especially if you
use these services abroad. Setting up a data connection
Wi-Fi

Configuring a Wi-Fi client
The Inf otainment system can use the WLAN
hotspot of an external Wi-Fi device, such as
a mobile telephone, to establish an Internet
connection to use online services.
Setting up the Wi-Fi connection
1. Activate the Wi-Fi hotspot on the Wi-Fi device; refer to the manufacturer

x
Reduce the v olume before switching the
audio or media source or connecting
a new source. WARNING
The following conditions can lead to situa-
tions where emergency calls, telephone
calls and data transmission are not possible
or are interrupted:
x If your current location is in an area with
no or insufficient mobile communica-
tions and GPS reception.
x If you are in an area with sufficient mo-
bile communications and GPS reception
but the telecommunications pro

vider

x
Carry out pairing only when the v ehicle
is stationary. When some mobile devices are paired,
a PIN is shown on the display of the
mobile de

vice. To finish the pairing proce-
dure, enter this PIN on the Infotainment sys-
tem.
Bluetooth pairing via NFC
NFC is not available in all countries and vehi-
cle models. Depending on the vehicle equip-
ment, NFC is not available in every vehicle
with a wireless charging function.
Prerequisites for one-off pairing:
q NFC technology and a stowage compart-
ment with wireless charging function are
installed in the vehicle.
q NFC is activated on the mobile device. 1. Touch
Select mobile telephone.
2. Unlock the mobile device.
3. Place the mobile device correctly on the stowage area for the wireless charging
function.
4. Continue and confirm Bluetooth pairing in accordance with the displays on the
mobile device and Infotainment system.
The mobile device is paired with the Infotain-
ment system.
The wireless charging function is deac-
tivated while the Infotainment system
is in the
Known mobile phones menu. The wireless
charging function will be reactivated when
you leave the menu.
Managing connections
Prerequisites:
q The mobile device is paired and connec-
ted. 1. Touch
HOME
Mobile devices.
2. Touch the technology desired for the connection. Active and passive connection
At least one mobile de

vice must be connec-
ted to the Infotainment system in order to
use the functions of the mobile phone inter-
face. If several mobile devices are connected
to the Infotainment system, you can switch
between active and passive connections. Es-
tablish an active connection to the Infotain-
ment system in order to operate the mobile
phone interface with the desired mobile de-
vice.
Difference between the connection types
Mobile device is paired and connec-
ted. The functions of the mobile
phone interface are performed with
the data of this mobile device.
Mobile device is paired and connec-
ted. Only incoming calls can be ac-
cepted via the mobile phone inter-
face. No other functions are available.
Paired mobile devices are stored in the Info-
tainment system even if they are not current-
ly connected.
Changing the connection type (passive to ac-
tive) The connection type can be changed only if
se

veral mobile devices are connected to the
Infotainment system at the same time.
1. Touch . The mobile device with active
connection is marked.
2.

Touch the name of the desired mobile
device. Other mobile devices then auto-
matically have a passive connection.
User profiles
An individual user profile is automatically cre-
ated for every paired mobile device. Data
from the mobile device are stored in the user
profile, e.g. contact details. A maximum of
ten user profiles can be stored in the Info-
tainment system simultaneously.
Deleting a user profile 1. Touch .
The user profiles are located in the area
Select mobile telephone or Mobile devices.
Active
Passive
Mobile phone interface 24911A012720AB

2. Touch the desired user profile and touch
to delete.
Types of mobile phone inter-
f
ace Please refer to and on page 218.
Depending on country and v
ehicle equip-
ment, the following mobile phone interface
types may be present in your vehicle:

Using contact data
If there are several phone numbers for each
contact, you must select the desired phone
number.

Favourites and speed dial buttons
A fa
vourite from the telephone book can be
assigned to a speed dial button. If an image is
stored in the entry, this will be displayed on
the speed dial button.
Speed dial buttons must be assigned manual-
ly and are assigned to a user profile