2020 VOLKSWAGEN ID.4 service

Customers in Europe, Asia, Australia, Africa,
Central and South America:
Please contact a V
olkswagen dealership or
qualified workshop or register on the erWin
online portal (electronic repair and workshop
information):
https://erwin.volkswagen.de
Customers in North America and Canada:
To order printed service information please
contact:
Volkswagen Technical Literature Ordering
Center
literature.vw.com
You can also register online in the erWin in-
ternet portal:
https://erwin.vw.com
Vehicles with special auxiliary equipment or
body parts
Auxiliary equipment and second stage manu-
facturers must ensure that the equipment
and bodies (conversions) adhere to the stipu-
lated environmental laws and regulations,
particularly the EU directive 2000/53/EC con-
cerning end-of-life vehicles and EU directive
2003/11/EC concerning the restriction on the
marketing and use of certain dangerous sub-
stances and preparations.
The vehicle owner must keep all assembly
documentation for these conversions and
pass it on to the scrapping company upon ve-
hicle handover if the vehicle is scrapped. This
is intended to facilitate environmentally re-
sponsible disposal for all vehicles, including
refitted vehicles.
Windscreen repairs
To function properly, some items of equip-
ment require an electrical or electronic mod-
ule, which is located on the inside of the
windscreen near the interior mirror. If the
windscreen has been damaged in the viewing
field of the electrical or electronic module,
e.g. by stone impact, the windscreen must be
replaced. Repairing the crack can lead to mal-
function or functional faults in the equip-
ment. After changing the windscreen, the camera
and sensors must be adjusted and calibrated
by a qualified workshop.
Impairment or damage to sensors and cam-
eras
Incorrectly perf
ormed repairs, structural
changes to the vehicle, e.g. lowering the sus-
pension, retrofitted add-on parts or changes
to the trim can lead to sensors and cameras
being displaced or damaged. This can also be
caused by collisions when parking, or also
even by minor damage such as stone impacts
on the windscreen.
The area in front of and around the sensors
and cameras must not be covered by stickers,
additional headlights, trim frames for number
plates or similar. Observe the position of sen-
sors and cameras on the vehicle

with the vehicle identification number. The
data can be read from the v ehicle by employ-
ees of the service network, e.g. workshops, or
third parties, e.g. breakdown services. The
same applies to warranty cases and quality
assurance measures.
The data is read using the legally required
OBD interface (“On Board Diagnosis”) in the
vehicle

cle do not interact in any other ways than
those described here, in particular the de
vice
does not actively access vehicle data. The
type of further data processing depends on
the app provider. The settings that you can
adjust here depend on the app in question
and the operating system on your mobile de-
vice.
Online services
If your vehicle is equipped with a connection
to a mobile network, your vehicle will be able
to exchange data with other systems. The ve-
hicle can be connected to a mobile network
using a transmitter and receiver unit in the
vehicle or using your own mobile device. This
mobile network connection enables you to
use online functions. This includes online
services and apps provided by Volkswagen or
other third-party providers.
Manufacturer services
In the case of Volkswagen online services,
Volkswagen describes the respective func-
tions in a suitable place, e.g. in a separate
service description or on an Internet page,
and the associated privacy information is
provided. Personal data may be required in
order to provide online services. For this, data
is exchanged over a secure connection, e.g.
using the designated IT systems of the manu-
facturer. Any collection, processing and use
of personal data that goes beyond the provi-
sion of the service takes place exclusively ac-
cording to legal regulations, contractual
agreements or the necessary permission.
You can activate and deactivate the services
and functions, some of which are subject to
a fee and in some cases also disable the vehi-
cle

Abbreviation Definition
MP4 Format for compressing audio files.
MPEG Moving Picture Experts Group.
NFC Near Field Communication: standard for data transmission in the near range using radio technology.
OBD On-Board Diagnostic System.
OCU On-Board Connectivity Unit: control unit with emergency call module, com\
- munication unit and embedded eSIM.
PBAP Phone Book Access Profile: manufacturer-independent technology for trans- mission of mobile telephone phone book data.
PIN Personal Identification Number.
POI Point of Interest.
QR Code Quick Response Code: binary representation of coded data. RDS Radio Data System: Radio data system for additional services.SIM Subscriber Identity Module
SPP Serial Port Profile: serial data transmission via Bluetooth

Index
A Abroad Extended trips with your vehicle 134
Selling the vehicle 134
ABS see Brake support systems 190
AC charging Charging power 391, 392
ACC see Adaptive Cruise Control(ACC) 151
Accessing service schedules 30
Accessories 362
Accident What to do 67
Acoustic warnings Seat belt not fastened 37
Warning and indicator lamps 15
Activating functions 206
Troubleshooting 207
Activating the vehicle

Battery charge limits
277
Belt retractor 44
Belt status display see Seat belts 37
Belt tension limiter 44
Belt tensioner 44
Disposal 45
Service and disposal 45
Bench seat 97
Bicycle carrier Fitting on the ball coupling 267
Black ice warning 23
Bluetooth 216
Profile 216
Bonnet Closing 312
Display 313
Opening 312
Warning lamp 313
Bonnet space Preparations 311
Safety notes 309
Boot see Luggage compartment 254
Boot lid 84
Closing 88
Closing automatically 88
Driving with an open boot lid 133
Electrically closing 86
Electrically opening 86
Opening 87
Opening automatically 87
Brake Assist system 190
Brake blending 191
Brake energy recuperation (energy recov-
ery) 134
ECO assistance 136
Brake fluid 318
Specification 319
Brake servo 189, 190
Brake support systems 189
ABS 189
BAS 189
EDL 189
ESC 189
TCS 189
XDS 189
Brake system Malfunction 134
Brakes 189
Brake fluid 318Brake fluid level
319
Brake pads 131, 134
Brake support systems 189
Changing the brake fluid 319
Electromechanical brake servo 190
Electronic parking brake 177
Emergency braking function 178
Parking brake 177
Running in brake pads 131
Braking intervention Automatic 182
Damage minimisation 182
Break recommendation Switching on and off 25
Breakdown Making your vehicle safe 66
Breakdown set 348
Check after driving for 10 mi- nutes 351
Contents 349
Inflating the tyre 350
Preparations 350
Sealing the tyre 350
When not to use 348
Buckle-up request see Seat belts 37
Bulb failure see Changing bulbs 295
Button cell Replacing in the vehicle key 74
C
Camera 159
Cameras Add-on parts 363
Damage 363
Repairs 363
Car wash Parking brake 177
Vehicle care 355
Car2X communication 198
Switching on and off 199
System limits 199
Troubleshooting 200
Care see Vehicle care 355
CCS see Cruise control system 145
Central airbag see Airbag system 56
Central locking
Index 39711A012720AB

Securing with a seat belt
65
Securing with i-Size 62
Securing with ISOFIX 62
Securing with the top tether 64
Standards 58
Switching off the front passenger front airbag 53
Weight classes 58
Childproof lock Electrical 81
Cleaning see Vehicle care 355
Climatronic see Air conditioning system 120
Clock 29
Closing Doors 77
Sun blind in the glass roof 119
Windows 89
Cockpit 10
Comfort drive (Travel Assist) see Travel Assist 168
Comfort tyre pressure 333
Coming home and Leaving home function see entry and exit lighting 109
Commercial vehicle registration 373
Component protection 372
Connection Bluetooth 216
Cable 215
USB 215
Wireless 215, 216
Connectivity components 195
Consumables 313
Continuous parking light 108
Control elements 222
Control units Reprogramming 368
System update 196
Controls Cleaning and care 359
Electrically adjustable front seat 95
Mechanically adjustable front seat 94
Convenience closing Windows 90
Convenience functions Reprogramming 368
Convenience opening Windows 90
Convenience turn signal 102Conversions
362, 370
Coolant 315
Checking the coolant level 316
Filler opening 316
Refilling 316
Specification 315
Copyright law 227
Cornering light 105
Dynamic 105
Things to note 111
Counter steering assistance 142
Cruise control system 145
Displays 145
Operating 146
Cruise control system (CCS) Troubleshooting 147
Curtain airbags see Airbag system 55
Customer Care - Call Centre 203
Customer information 366
Customer Interaction Centre 203
Customer Support 203
Cybersecurity 195
Cyclist Monitoring 163
D
Dash panel 10
Airbag system 47
Data connection see Internet 208
Data Link Connector (DLC) 367
Data memory Data services 366
Infotainment functions 368
Data storage Control units 366
Disclosure of data 367
Event data recorder 369
Event memory 367
Integration of mobile devices 368
On-board diagnostic system ( OBD) 367
Online services 369
Operating data in the vehicle 367
Personal reference 367
Rights 367
Data transfer 195
Blocking 204
Unblocking 204
Daytime running lights 103
DC charging
Index 399
11A012720AB

Charging power
391, 392
DCC see Driving profile selection 143
De-icing see Air conditioning system 125
Deactivating We Connect Start services 203
Deactivating the vehicle