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310Service and maintenanceService and
maintenanceGeneral information ...................310
Service information ..................310
Recommended fluids, lubricants
and parts .................................... 311
Recommended fluids and lubricants ................................ 311General information
Service information In order to ensure economical and
safe vehicle operation and to
maintain the value of your vehicle, it
is of vital importance that all
maintenance work is carried out at the proper intervals as specified.
The detailed, up-to-date service
schedule for the vehicle is available at
the workshop.
Service display 3 93.
Engine identification 3 314.
European service intervals -
except Bus
Maintenance of your vehicle is
required every 25,000 miles or after
two years, whichever occurs first, unless otherwise indicated by the
service display.
A shorter service interval can be valid for severe driving behaviour, e.g. for
taxis and police vehicles.European service intervals - Bus
only
Maintenance of your vehicle is
required every 20,000 miles or after
one year, whichever occurs first, unless otherwise indicated by the
service display.
The European service intervals are
valid for the following countries:
Andorra, Austria, Belgium, Croatia,
Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy,
Latvia, Liechtenstein, Lithuania,
Luxembourg, Netherlands, Norway,
Poland, Portugal, Slovakia, Slovenia,
Spain, Sweden, Switzerland, United
Kingdom.
Confirmations
Confirmation of service is recorded in the Service and warranty booklet.
The date and mileage is completed
with the stamp and signature of the
servicing workshop.
Make sure that the Service and
warranty booklet is completed
correctly as continuous proof of
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Service and maintenance311service is essential if any warranty orgoodwill claims are to be met, and is
also a benefit when selling the
vehicle.
Service display
The service interval is based on
several parameters depending on
usage.
The service display, located in the
Driver Information Centre, indicates
when the next service is due. Seek
the assistance of a workshop.
Service display 3 93.Recommended fluids,
lubricants and parts
Recommended fluids andlubricants
Only use products that meet the
recommended specifications.9 Warning
Operating materials are
hazardous and could be
poisonous. Handle with care. Pay
attention to information given on
the containers.
Engine oil
Engine oil is identified by its quality
and its viscosity. Quality is more
important than viscosity when
selecting which engine oil to use. The oil quality ensures e.g. engine
cleanliness, wear protection and oil
aging control, whereas viscosity
grade gives information on the oil's
thickness over a temperature range.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 315.
Topping up engine oilCaution
In case of any spilled oil, wipe it up and dispose of it properly.
Engine oils of different manufacturersand brands can be mixed as long as
they comply with the required engine oil quality and viscosity.
Select the appropriate engine oil
based on its quality and on the
minimum ambient temperature
3 315.
Additional engine oil additives
The use of additional engine oil
additives could cause damage and
invalidate the warranty.
Engine oil viscosity grades
The SAE viscosity grade gives
information of the thickness of the oil.
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312Service and maintenanceMultigrade oil is indicated by two
figures, e.g. SAE 5W-30. The first
figure, followed by a W, indicates the low temperature viscosity and the
second figure the high temperature viscosity.
Select the appropriate viscosity grade depending on the minimum ambient
temperature 3 315.
All of the recommended viscosity
grades are suitable for high ambient
temperatures.
Coolant and antifreeze Use only silicate-free long life coolant
(LLC) antifreeze approved for the
vehicle. Consult a workshop.
The system is factory filled with
coolant designed for excellent
corrosion protection and frost
protection down to approx. -28 °C.
This concentration should be
maintained all year round. The use of additional coolant additives that
intend to give additional corrosion
protection or seal against minor leaks
can cause function problems. Liabilityfor consequences resulting from the
use of additional coolant additives will be rejected.
Washer fluid Use only washer fluid approved for
the vehicle to prevent damage of wiper blades, paintwork, plastic and
rubber parts. Consult a workshop.
Brake fluid
Over time, brake fluid absorbs
moisture which will reduce braking
effectiveness. The brake fluid should
therefore be replaced at the specified interval.
AdBlue
Only use AdBlue to reduce the
nitrogen oxides in the exhaust
emission 3 233.
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322Customer informationOperating data in the vehicleControl units process data for
operation of the vehicle.
This data includes, e.g.: ● vehicle status information (e.g. speed, movement delay, lateral
acceleration, wheel rotation rate, "seat belts fastened" display)
● ambient conditions (e.g. temperature, rain sensor,
distance sensor)
As a rule such data is transient, not
stored for longer than an operational
cycle, and only processed on board the vehicle itself. Control units often
include data storage (including the
vehicle key). This is used to allow
information to be documented
temporarily or permanently on vehicle
condition, component stress,
maintenance requirements and
technical events and errors.Depending on technical equipment
level, the data stored is as follows:
● system component operating states (e.g. fill level, tyre
pressure, battery status)
● faults and defects in important system components (e.g. lights,
brakes)
● system reactions in special driving situations (e.g. triggering
of an airbag, actuation of the
stability control systems)
● information on events damaging the vehicle
● for electric vehicles the amount of
charge in the high-voltage
battery, estimated range
In special cases (e.g. if the vehicle
has detected a malfunction), it may be
necessary to save data that would
otherwise just be volatile.
When you use services (e.g. repairs,
maintenance), the operating data
saved can be read together with the
vehicle identification number and
used when necessary. Staff working
for the service network ( e.g. garages,
manufacturers) or third parties (e.g.breakdown services) can read the
data from the vehicle. The same
applies to warranty work and quality
assurance measures.
Data is generally read via the OBD
(On-Board Diagnostics) port
prescribed by law in the vehicle. The operating data which is read out,
documents the technical condition of
the vehicle or individual components
and assists with fault diagnosis,
compliance with warranty obligations
and quality improvement. This data,
in particular information on
component stress, technical events,
operator errors and other faults, is
transmitted to the manufacturer
where appropriate, together with the
vehicle identification number. The
manufacturer is also subject to
product liability. The manufacturer
potentially also uses operating data
from vehicles for product recalls. This
data can also be used to check
customer warranty and guarantee
claims.
Fault memories in the vehicle can be
reset by a service company when
carrying out servicing or repairs or at
your request.