2020 TOYOTA YARIS HATCHBACK bluetooth

366
YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
4-3. Bluetooth®
Troubleshooting
If you have any problems with Bluetooth®, contact our toll-free cus-
tomer service center.
● U.S.A.
Toyota Customer Experience Center
Phone: 1-800-331-4331 (Toll-free)
Web: http://www.toyota.com/entune
● Canada
Toyota Canada Customer Interaction Centre
Phone: 1-888-TOYOTA-8 or 1-888-869-6828 (Toll-free)
Web: http://www.toyota.ca
■Apple CarPlay™ use-related issues
SymptomCauseSolution method
Apple CarPlay™ can-
not launch even though
an Apple
®-genuine
connector cord is
inserted into the USB
port and it is con-
nected to my iPhone
®.
You used the wrong
USB port.Use the USB port dis-
playing the mark to
start Apple CarPlay™.
The error message,
“Mobile device error” is
displayed after con-
necting my iPhone
® to
the USB port.
There is mis-communi-
cation between the
vehicle’s audio system
and your iPhone
®.
Disconnect the connec-
tor cord from the USB
port once and then
reconnect it.
The icon of the applica-
tion I want to use is not
displayed on the home
screen of Apple Car-
Play™.Only applications com-
patible with Apple Car-
Play™ are displayed
on the screen.
Contact the applica-
tion’s supplier.

YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
3674-3. Bluetooth®
4
Interior Features
Voice recognition using
Siri® is poor or incor-
rect for commands or
contact names.
There are many possi-
ble reasons for this
such as:
1. Poor network connectivity
2. Road noise/ sound of air
blowing from air
conditioner
3. Incorrect iPhone
® lan-
guage setting
1. Use the com- mander switch to
complete the task
or wait until there is
sufficient network
connectivity before
using Siri
® again.
2. For better voice recognition, speak
loud and clear.
3. Make sure that the iPhone
® language
is set correctly
(Example: US
English vs UK
English).
If you are still having
difficulty using Siri
®,
visit the Apple® support
site or contact Apple®.
There is a difference in
the audio volume
between Bluetooth
®
audio and Apple Car-
Play™.
-
Check the volume of
the audio on the device
connected via Blue-
tooth
®. The volume on
some devices con-
nected via Bluetooth
®
can be adjusted.
SymptomCauseSolution method

368
YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
4-3. Bluetooth®
■Android Auto™ use-related issues
SymptomCauseSolution method
The Android Auto™
mode does not launch
even though the
Android™-genuine
connector cord is
inserted into the USB
port and it is con-
nected to my Android™
Smartphone.The Android Auto™
application has not
been downloaded to
your Android™ Smart-
phone.
To use Android Auto™
with your vehicle, the
Android Auto™ appli-
cation is required on
your Android™ Smart-
phone. Download the
Android Auto™ appli-
cation from the Google
Play™.
You used the wrong
USB port.
Use the USB port dis-
playing the mark to
start the Android
Auto™ mode.
The error message,
“Mobile device error” is
displayed after con-
necting my Android™
Smartphone to the
USB port.
There is miscommuni-
cation between the
vehicle’s audio system
and your Android™
Smartphone.Disconnect the connec-
tor cord from the USB
port once and then
reconnect it.
Your Android™ Smart-
phone cannot be paired
because another
device is connected via
Bluetooth
®.
Disconnect the other
device’s Bluetooth®
connection, disconnect
the connector cord of
the Android™ Smart-
phone from the USB
terminal once, and then
reconnect it.
The icon of the applica-
tion I want to use is not
displayed on the home
screen while in Android
Auto™ mode.Only applications com-
patible with Android
Auto™ are displayed
on the screen.
Contact the applica-
tion’s supplier.
• Voice recognition ispoor or incorrect.
• Voice recognition responds slowly or it
does not work.
-
If you are having diffi-
culty using the voice
recognition, visit the
Android Auto™ sup-
port site or contact
Google™.

YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
3694-3. Bluetooth®
4
Interior Features
■Bluetooth® Device pairing, connection problems
There is a difference in
the audio volume
between Bluetooth
®
audio and Android
Auto™.
-
Check the volume of
the audio on the device
connected via Blue-
tooth
®. The volume on
some devices con-
nected via Bluetooth
®
can be adjusted.
SymptomCauseSolution method
SymptomCauseSolution method
Unable to perform pair-
ing.-
First make sure the
device is compatible
with the Bluetooth
®
unit, and then check
whether the Bluetooth®
function and the Find
Mode/Visible setting
*1
on the device are
turned on. If pairing is
still not possible after
this, contact your
Toyota dealer or Toyota
Canada Customer
Interaction Centre.
Pairing cannot be per-
formed again.
The pairing information
paired to the Blue-
tooth
® unit or device is
not recognized cor-
rectly.
Perform pairing using
the following proce-
dure.
• Clear “Toyota” stored in the device.
• Perform pairing again.
It takes time for auto-
matic connection.There are a lot of
paired Bluetooth®
devices.
Delete the pairing infor-
mation for unused
Bluetooth
® devices. If it
takes time for an auto-
matic connection even
though the above oper-
ation has been done,
do a manual connec-
tion.

370
YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
4-3. Bluetooth®
*1: Setting which detects the existence of a device external to the Bluetooth®
unit
Unable to perform pair-
ing.The Bluetooth® func-
tion and the Find Mode/
Visible setting
*1 on the
device may turn off
automatically after a
period of time has
elapsed depending on
the device.
Check whether the
Bluetooth® function
and the Find Mode/Vis-
ible setting
*1 on the
device are turned on
and pairing or recon-
nect.
Does not connect auto-
matically when starting
the engine.
Automatically con-
nects, but then discon-
nects suddenly.
Disconnects intermit-
tently.
The device is in a loca-
tion in which radio
wave interference can
occur easily, such as
inside a bag in a rear
seat, in a rear pocket of
a pair of pants.
Move the device to a
location in which radio
wave interference is
less likely to occur.
Does not connect auto-
matically when starting
the engine.The pairing information
is updated when the
device OS is updated.
Perform pairing again.
SymptomCauseSolution method

YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
3714-3. Bluetooth®
4
Interior Features
■Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition.
• Excessive, slow
speech.
• Excessive, forceful
speech (shouting).
• Speaking before the beep sound has
ended.
• Loud noise (speaking or noise from outside/
inside vehicle).
• Airflow from A/C is blowing against the
microphone.
• Speaking in off-stan- dard expressions
(dialect).
Regarding the causes
indicated on the left, be
careful with how you
speak. In addition,
when numbers are spo-
ken in a sequence, rec-
ognition ability will
improve if no stop is
placed between the
numbers.
False recognition of
numbers.
Poor voice recognition.There is a malfunction
in the microphone.
A poor connection or
malfunction with the
microphone may have
occurred. Consult your
Toyota dealer.
Phone-related voice
recognition is disabled.
There is a problem with
the connection
between the Blue-
tooth
® unit and the
device.
If there is any malfunc-
tion after checking the
pairing situation, check
for device pairing or
connection problems.
Names in the phone-
book are not easily rec-
ognized.The Bluetooth® sys-
tem is under a condi-
tion in which
recognition is difficult.
By carrying out the fol-
lowing measures, the
rate of recognition will
improve.
• Clear memory from the phonebook which
is not used very
often.
• Avoid shortened
names, use full
names. (Recognition
improves the longer
the name is. By not
using names such as
“Mom”, “Dad”, recog-
nition will improve.)

372
YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
4-3. Bluetooth®
■Regarding problems with calls
■Other problems
When operating the
audio, a song name is
not recognized.Song names cannot be
recognized by voice.-
You want to skip guid-
ance.-
Guidance can be
skipped by quickly
pressing and releasing
the Talk button.
SymptomCauseSolution method
SymptomCauseSolution method
When starting a call,
vehicle noise from the
other party can be
heard.
For about 3 seconds
after starting a call, the
Bluetooth
® unit’s Noise
Suppression function
requires time to adapt
to the call environment.This does not indicate a
problem with the
device.
The other party cannot
be heard or the
speaker’s voice is
quiet.
The volume is set at
zero or low.Increase the volume.
The phone does not
receive calls.
The “Incoming Call
Notifications” setting in
the Communication
Settings is off.Turn the “Incoming Call
Notifications” setting
on.
SymptomCauseSolution method
The indication for the
remaining battery is dif-
ferent between the
vehicle and the device.The indication method
is different between the
vehicle and the device.
-
When a call is made
from the vehicle, the
telephone number is
updated in the incom-
ing/outgoing call record
but the name does not
appear.
The number has not
been registered into the
phonebook.
If the number has been
registered into the
phonebook, the incom-
ing/outgoing call record
is updated by the name
in the phonebook when
the engine is restarted.

YARIS_YARIS HATCHBACK_OM_OM99V59z_(U)
3734-3. Bluetooth®
4
Interior Features
■Bluetooth® Device pairing, connection problems
● When the OS of the device is updated, the pairing information may be
deleted. If this happens, reprogram the pairing information to the Bluetooth
®
unit.
● If you pair your phone which has already been paired to your ve hicle more
than once in the past, you need to delete “Toyota” on your mobi le device.
Then, execute the Bluetooth
® search on your mobile device once again,
and pair to a newly detected “Toyota”.
● Before you pair your device, make sure that Bluetooth
® is “ON”, both on
your phone and on the vehicle.
The cell phone does
not synchronize with
the vehicle regarding
the incoming/outgoing
call record.
Some types of cell
phones do not synchro-
nize automatically.Operate the cell phone
for synchronization.
It takes a long time to
complete the function
for changing the lan-
guage.
A maximum of 60 sec-
onds is required.-
SymptomCauseSolution method