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2
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Federal Emission Control Warranty
17
California Emission Control Warranty
23
Tire Limited Warranty
29
YOUR RESPONSIBILITIES
Operation and Maintenance 30
Obtaining Warranty Service
32
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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is present inside the
vehicle, it transmits an electronic code to
an immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer disables
the ignition and fuel systems. While an exact
physical copy of the key will open the door
and allow retrieval of items locked in the
vehicle, it won’t start the vehicle unless the
key has the same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only a Toyota dealer
or certain bonded/registered independent
locksmiths can generate replacement keys.
THE IMMOBILIZER KEY
Introduction
INTRODUCTION
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8
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyota dealer or certain registered
locksmiths can order a key from a
restricted-access system. Their
businesses can also disable master
keys that have been lost. If a Toyota
dealer is not available, please refer to
www.aloa.org to find a bonded/
registered locksmith who performs
high-security key service.
KEEPING THE KEY SAFE
Replacing lost keys may be costly. It is
advisable to keep a spare master key in a
safe place.
If the vehicle was delivered with less than
two keys, consider having a Toyota dealer
or a qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
Introduction
INTRODUCTION
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9
W
e realize that your confidence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benefits of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
•
The warranty repairs will take longer
than one day to complete.
•
The warrantable condition requires
extensive diagnosis.
•
The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2020 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
TRANSPORTATION ASSISTANCE
Introduction
INTRODUCTION
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VEHICLE IDENTIFICATION
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
Maintenance Log
MAINTENANCE