32
OBTAINING WARRANTY SERVICE
 
 
BY GEOGRAPHIC REGION 
In the United States, U.S.  
Territories, Canada and Mexico
To obtain warranty service in the United 
States, U.S. territories, Canada or Mexico, 
take your vehicle to an authorized Toyota 
dealership. If your vehicle cannot be   
driven, contact your nearest Toyota   
dealership for towing assistance. You do   
not have to pay for towing to the nearest 
Toyota dealership if your vehicle is inoperable 
due to failure of a warranted part.
Outside the United States, U.S. 
Territories, Canada and Mexico
If you are using your vehicle outside the 
United States, U.S. territories, Canada and 
Mexico and need warranty service, contact   
a local Toyota dealership. Please note, 
however, that your vehicle may not be 
repaired free of charge because the local 
Toyota distributor may have no obligation   
to provide warranty service for your   
vehicle, and/or your vehicle may not   
comply with local regulatory or   
environmental requirements.
 
 
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to   
drive and there is no Toyota dealership 
reasonably available to make repairs, you   
may perform the repairs yourself or have   
them performed by another automotive 
service provider. Toyota will reimburse you   
for any of the repairs that are covered by   
warranty. To receive reimbursement, 
present to an authorized Toyota dealership 
your paid repair invoices and any parts 
that were removed from the vehicle. You 
will be reimbursed for warranted parts at 
the manufacturer’s suggested retail price 
and warranted labor at a geographically 
appropriate hourly rate multiplied by   
Toyota’s recommended time allowance for   
the repair.
If your vehicle requires emergency repair, 
Toyota assumes no liability for subsequent 
failures caused by improper repairs or the   
use of non-Genuine Toyota Parts unless   
you have the vehicle properly repaired  
in a timely manner. To ensure that   
warranty coverage remains intact, have  
your vehicle inspected by an authorized   
Toyota dealership as soon as possible   
after an emergency repair.
Your Responsibilities 
WARRANTY