2020 TOYOTA PRIUS PRIME lock

655
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
8-2. Steps to take in an emergency
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be lock ed due
to the parking lock. Contact your Toyota dealer or commercial towing
service.
● There is a malfunction in t he shift control system. (P. 339, 678)
● There is a malfunction in the immobilizer system. ( P. 83)
● There is a malfunction in the smart key system. (P. 699)
● The 12-volt battery is discharged. ( P. 7 0 3 )
The following may indicate a problem with your hybrid transmiss ion.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is not possibl e to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

6598-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
■While towing
If the hybrid system is off, the power assist for the brakes an d steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. (P. 618)
■ Towing eyelet installation hole on the rear of the vehicle
The hole is equipped for fastening the
vehicle while shipping. Your vehicle can-
not tow another vehicle.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. w hich place
excessive stress on the towing eyelets, cables or chains. The t owing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
● The towing eyelets are only for the vehicle equipped with them. Do not use
the towing eyelets for another vehicle, and do not use the towi ng eyelets
for this vehicle on another vehicle.
● Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

6748-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
■Warning messages
The warning messages explained below may differ from the actual messages
according to operation conditions and vehicle specifications.
■ System warning lights
The master warning light does not come on or flash in the following cases.
Instead, a separate system warning light will come on along wit h a message
or image shown on the multi-information display.
● “Antilock Brake System Malfunction Visit Your Dealer”:
The ABS warning light comes on. ( P. 663)
● “Braking Power Low Visit Your Dealer”:
The brake system warning light (yellow) will come on. ( P. 662)
● Indicates that a door is not fully closed while the vehicle is stopped.:
The Open door warning light comes on. ( P. 664)
■ If “Visit Your Dealer” is shown
The system or part shown on the multi-information display is malfunctioning.
Have the vehicle inspected by your Toyota dealer.
■ If a message about an operation is shown
● If a message about an operation of the accelerator pedal or bra ke pedal is
shown
A warning message about an operation of the brake pedal may be shown
while the driving assist systems such as PCS (Pre-Collision Sys tem) or the
dynamic radar cruise control with full-speed range is operating . If a warning
message is shown, be sure to decelerate the vehicle or follow a n instruction
shown on the multi-information display.
● A warning message is shown when Drive-Start Control, Brake Over ride Sys-
tem or Parking Support Brake function (if equipped) operates ( P. 320,
448). Follow the instructions on the multi-information display.
● If a message about an operation of the power switch is shown
An instruction for operation of the power switch is shown when the incorrect
procedure for starting the hybrid system is performed or the power switch is
operated incorrectly. Follow the instructions shown on the mult i-information
display to operate the power switch again.
● If a message about a shift operation is shown
To prevent the shift position from being selected incorrectly o r the vehicle
from moving unexpectedly, the shift position may be changed aut omatically
( P. 344) or shift operation may be required. In this case, chang e the shift
position following the instructions on the multi-information display.
● If a message or image about an open/close state of a part or replenishment
of a consumable is shown
Confirm the part indicated by the multi-information display or a warning light,
and then perform the coping method such as closing the open doo r or
replenishing a consumable.

6768-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)■
If “Shift System Malfunction See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediatel y have the sys-
tem inspected by your Toyota dealer.
The system may not operate properly.
■ If “Low 12-Volt Battery Apply Parking Brake Securely While Park ing See
Owner’s Manual” is shown
Indicates that the 12-volt battery charge is insufficient. Char ge or replace the
12-volt battery.
● When the message is shown, the hybrid system may not start or t he shift
position may not be changed normally. (Coping method: P. 678)
● After charging the 12-volt battery, the message may not go off until the shift
position is changed from P.
■ If “Shifting Unavailable Low 12-Volt Battery See Owner’s Manual ” is
shown
Indicates that the shift position cannot be changed because the voltage of the
12-volt battery drops. Charge or replace the 12-volt battery.
(Coping method in the case the 12-volt battery is discharged: P. 703)
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
The message may be shown when driving under severe operating co nditions.
(For example, when driving up a long steep hill or driving up a steep hill in
reverse.)
Coping method: P. 709
■ If “Maintenance required for Traction battery cooling parts See owner’s
manual” is shown
There is a possibility that the filter may be clogged, the air intake vent may be
blocked or there may be a gap in the duct.
● When the air intake vents or filters are dirty, clean them by the procedures
on P. 570.
● When the air intake vents or filters are not dirty and the warn ing message is
shown, have the vehicle inspected at your Toyota dealer.
■ If “Traction Battery Needs to be Protected Refrain From the Use of
Position” is shown
This message may be displayed when the shift position is in N.
As the hybrid battery (traction battery) can not be charged when the shift
position is in N, shift the shift position to P when the vehicle is stopped.
■ If “Traction Battery Needs to be Protected Shift into to Resta rt” is
shown
This message is displayed when the hybrid battery (traction battery) charge
has become extremely low because the vehicle has been left with the N shift
position selected for a certain amount of time.
When operating the vehicle, shift to P and restart the hybrid s ystem.

6858-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
Take out the repair kit from the plastic bag.
Remove the valve cap from the
valve of the punctured tire.
Extend the hose. Remove the
air release cap from the hose.
Attach the sticker enclosed with
the bottle on the specified loca-
tions. (See step .)
You will use the air release cap
again. Therefore keep it in a safe
place.
Connect the hose to the valve.
Screw the end of the hose clock-
wise as far as possible.
Make sure that the compressor
switch is off.
Emergency repair method
1
2
3
10
4
5

699
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
8-2. Steps to take in an emergency
If the electronic key does not operate
properly
Use the mechanical key (P. 275) in order to perform the following
operations:
Locks all the doors
Closes the windows
(turn and hold)
*
Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 3 seconds
unlocks the other doors.
Opens the windows
(turn and hold)
*
*
: This setting must be customized at your Toyota dealer. ( P. 741)
If communication between the electronic key and vehicle is
interrupted ( P. 293) or the electronic key cannot be used
because the battery is depleted, the smart key system and
wireless remote control can not be used. In such cases, the
doors can be opened and the hybrid system can be started by
following the procedure below.
Locking and unlocking the doors
1
2
3
4

7018-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)
8
When trouble arises
■Locking the charging port lidClose the charging port lid. ( P. 112)
Lock the doors using t he mechanical key. (P. 699)
The charging port lid can be locked if the steps and are perf ormed
in reverse.
■
Unlocking the charging port lid
Unlock the doors using the mechanical key. ( P. 699)
Open the charging port lid. ( P. 1 1 1 )
*: Vehicles with smart lid & connector locking system only
■
Locking the charging connector Unlock the doors using the mechanical key. ( P. 699)
Open the charging port lid. ( P. 1 1 1 )
Insert the charging connector into the charging inlet. (P. 147)
Push the charging conne ctor lock switch. (P. 148)
The charging connector will be locked.
■
Unlocking the charging port lid
Unlock the doors using the mechanical key. ( P. 699)
Push the charging conne ctor lock switch. (P. 150)
The charging connector will be unlocked.
*: Vehicles with smart lid & connector locking system only
Locking and unlocking the charging port lid*
Locking and unlocking the charging connector*
1
2
12
1
2
1
2
3
4
1
2

7068-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C77U_(U)■
When recharging or replacing the 12-volt battery
●In some cases, it may not be possible to unlock the doors using the smart
key system when the 12-volt battery is discharged. Use the wire less remote
control or the mechanical key to lock or unlock the doors.
● The hybrid system may not start on the first attempt after the 12-volt battery
has recharged but will start normally after the second attempt. This is not a
malfunction.
● Vehicles with smart lid & connector locking system:
It may be impossible to unlock the charging port lid or locking and unlocking
the charging connector immediately after the 12-volt battery is reconnected.
In this case, carry the electronic key on your person and opera te the
charging port lid or charging connector lock switch again.
● The power switch mode is memorized by the vehicle. When the 12- volt bat-
tery is reconnected, the system will return to the mode it was in before the
12-volt battery was discharged. Before disconnecting the 12-volt battery,
turn the power switch off.
If you are unsure what mode the power switch was in before the 12-volt bat-
tery discharged, be especially careful when reconnecting the 12 -volt battery.
● If the 12-volt battery discharges while the shift position is in P, it may not be
possible to shift the shift position to other positions. In thi s case, the vehicle
cannot be towed without lifting both front wheels because the f ront wheels
will be locked. ( P. 655)
■ When replacing the 12-volt battery
●Use a 12-volt battery that conforms to European regulations.
● Use a 12-volt battery that the case size is same as the previou s one (LN1),
20 hour rate capacity (20HR) is equivalent (45Ah) or greater, and perfor-
mance rating (CCA) is equivalent (295A) or greater.
• If the sizes differ, the 12-volt battery cannot be properly se cured.
• If the 20 hour rate capacity is low, even if the time period w here the vehi-
cle is not used is a short time, the 12-volt battery may discharge and the
hybrid system may not be able to start.
● For details, consult your Toyota dealer.