
7098-2. Steps to take in an emergency 
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
To have your vehicle towed by another vehicle, the towing eyelet must 
be installed to your vehicle. Install the towing eyelet using the follow- 
ing procedure. 
Take out the wheel nut wrench and towing eyelet. ( P. 670) 
Remove the eyelet cover using 
a flathead screwdriver. 
To protect the bodywork, place a 
rag between the screwdriver and 
the vehicle body as shown in the 
illustration.
Insert the towing eyelet into the 
hole and tighten partially by 
hand. 
Tighten down the towing eyelet 
securely using a wheel nut 
wrench or hard metal bar.
When tightening with a wheel nut 
wrench or hard metal bar, make
sure not to damage the vehicle 
body.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode. 
Turn off the Parking Support Brake function. (if equipped):  P. 512
Emergency towing procedure
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7118-2. Steps to take in an emergency 
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
WARNING
Observe the following precautions. 
Failure to do so may result in death or serious injury. 
■ When towing the vehicle 
■ While towing 
● When towing using cables or chains, avoid sudden starts, etc. which place 
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage. 
● Do not turn the power switch off. 
This may lead to an accident as the front wheels will be locked by the
parking lock. 
■ Installing towing eyelets to the vehicle 
● The towing eyelets are only for the vehicle equipped with them. Do not use 
the towing eyelets for another vehicle, and do not use the towing eyelets 
for this vehicle on another vehicle. 
● Make sure that towing eyelets are installed securely. 
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the 
front wheels raised or with all four wheels 
raised off the ground. If the vehicle is 
towed with the front wheels contacting
the ground, the drivetrain and related 
parts may be damaged or electricity gen- 
erated by the operation of the motor may
cause a fire to occur depending on the 
nature of the damage or malfunction. 

7128-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
NOTICE
■Towing with a sling-type truck 
■ To prevent damage to the vehicle when towing using a wheel-lift type 
truck 
When raising the vehicle, ensure adequate ground clearance for towing at 
the opposite end of the raised vehicle. Without adequate clearance, the 
vehicle could be damaged while being towed. 
■ To prevent damage to the vehicle when towing with a sling-type truck 
Do not tow with a sling-type truck,  either from the front or rear. 
■ To prevent damage to the vehicle during emergency towing 
Do not secure cables or chains to the suspension components.
Do not tow with a sling-type truck to pre- 
vent body damage. 

7268-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
●If a message or image about an open/close state of a part or replenishment 
of a consumable is shown 
Confirm the part indicated by the multi-information display or a warning light, 
and then perform the coping method such as closing the open door or
replenishing a consumable. 
■ If “See Owner’s Manual” is shown 
● If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown, 
this may be a malfunction. Immediately stop the vehicle in a safe place and 
contact any authorized Toyota retailer  or Toyota authorized repairer, or any 
reliable repairer. Continuing to drive the vehicle may be dangerous. 
● If “Engine Oil Pressure Low” is shown, this may be a malfunction. Immedi- 
ately stop the vehicle in a safe place and contact any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer. 
● If the following messages are shown, there may be a malfunction. Immedi- 
ately have the vehicle inspected by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer. 
• “Plug-in charging system malfunction.” 
• “Hybrid System Malfunction”
• “Check Engine” 
• “Hybrid Battery System Malfunction” 
• “Accelerator System Malfunction”
• “Smart Entry & Start System Malfunction See Owner’s Manual” 
● If “Exhaust Filter Full See Owner’s Manual” is shown on the multi-informa- 
tion display is shown, follow the instruction. ( P.  5 5 8 ) 
■ If “Shift System Not Active Apply Parking Brake Securely While Parking 
See Owner’s Manual” is shown 
Indicates a temporary operation failure or  malfunction in the shift control sys- 
tem. Immediately have the vehicle inspected by any authorized Toyota 
retailer or Toyota authorized repairer, or any reliable repairer. 
When the message is shown, the hybrid system may not be started or the 
shift position may not be changed normally. (Coping method:  P. 729) 
■ If “Shift System Malfunction Apply Parking Brake Securely While Park- 
ing See Owner’s Manual” is shown 
Indicates a malfunction in the shift control system. Immediately have the vehi- 
cle inspected by any authorized Toyota  retailer or Toyota authorized repairer, 
or any reliable repairer. 
When the message is shown, the hybrid system may not be started or the 
shift position may not be changed normally. (Coping method:  P. 729) 

7278-2. Steps to take in an emergency 
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
■ If “  Switch Malfunction Apply Parking Brake Securely While Parking 
See Owner’s Manual” is shown 
The P position switch may not operate. Immediately have the vehicle 
inspected by any authorized Toyota retailer or Toyota authorized repairer, or 
any reliable repairer.  
When parking the vehicle, stop the vehicle on level ground and apply the 
parking brake firmly. 
■ If “Shift System Malfunction Shifting Unavailable See Owner’s Manual” 
is shown 
Indicates a malfunction in the shift control system. Immediately have the vehi- 
cle inspected by any authorized Toyota  retailer or Toyota authorized repairer, 
or any reliable repairer.  
The shift position may not be shifted from P to other than P. 
■ If “Shift System Malfunction Stop in a Safe Place See Owner’s Manual” 
is shown 
Indicates a malfunction in the shift control system. Immediately have the vehi- 
cle inspected by any authorized Toyota  retailer or Toyota authorized repairer, 
or any reliable repairer.  
The shift position may not be changed. Stop the vehicle in a safe place.
■ If “Shift System Malfunction See Owner’s Manual” is shown 
Indicates a malfunction in the shift control system. Immediately have the sys- 
tem inspected by any authorized Toyota retailer or Toyota authorized repairer, 
or any reliable repairer. 
The system may not operate properly.
■ If “Low 12-Volt Battery Apply Parking Brake Securely While Parking See 
Owner’s Manual” is shown 
Indicates that the 12-volt battery charge is insufficient. Charge or replace the 
12-volt battery. 
● When the message is shown, the hybrid system may not start or the shift 
position may not be changed normally. (Coping method:  P. 729) 
● After charging the 12-volt battery, the message may not go off until the shift 
position is changed from P. 
■ If “Shifting Unavailable Low 12-Volt Battery See Owner’s Manual” is 
shown 
Indicates that the shift position cannot be changed because the voltage of the 
12-volt battery drops. Charge or  replace the 12-volt battery. 
(Coping method in the case the 12-volt battery is discharged:  P. 755) 
■ If “Hybrid System Overheated. Reduced Output Power.” is shown 
The message may be shown when driving under severe operating conditions. 
(For example, when driving up a long steep hill or driving up a steep hill in 
reverse.) 
Coping method:  P. 761 

7378-2. Steps to take in an emergency 
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
Connect the hose to the bottle.
As shown in the illustration, make 
sure the hose is connected
securely to the bottle.
Remove the valve cap from the 
valve of the punctured tire. 
Extend the hose. Remove the 
air release cap from the hose.
You will use the air release cap 
again. Therefore keep it in a safe
place.
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7468-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
WARNING
■When fixing the flat tire 
● Stop your vehicle in a safe and flat area. 
● Do not touch the wheels or the area around the brakes immediately after 
the vehicle has been driven.  
After the vehicle has been driven, the wheels and the area around the
brakes may be extremely hot. Touching these areas with hands, feet or 
other body parts may result in burns. 
● Connect the valve and hose securely with the tire installed on the vehicle. 
If the hose is not properly connected to the valve, air leakage may occur 
as sealant may be sprayed out. 
● If the hose comes off the valve while inflating the tire, there is a risk that 
the hose will move abruptly due to air pressure. 
● After inflation of the tire has completed, the sealant may splatter when the 
hose is disconnected or some air is let out of the tire. 
● Follow the operation procedure to repair the tire. If the procedures not fol- 
lowed, the sealant may spray out. 
● Keep back from the tire while it is being repaired, as there is a chance of it 
bursting while the repair operation is being performed. If you notice any 
cracks or deformation of the tire, turn off the compressor switch and stop 
the repair operation immediately. 
● The repair kit may overheat if operated for a long period of time. Do not 
operate the repair kit continuously for more than 40 minutes. 
● Parts of the repair kit become hot during operation. Be careful handling the 
repair kit during and after operation. Do not touch the metal part connect-
ing the bottle and the compressor. It will be extremely hot. 
● Do not attach the vehicle speed warning sticker to an area other than the 
one indicated. If the sticker is attached to an area where an SRS airbag is
located, such as the pad of the steering wheel, it may prevent the SRS air- 
bag from operating properly. 

7578-2. Steps to take in an emergency 
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
Once the hybrid system has started, remove the jumper cables in 
the exact reverse order from which they were connected. 
To install the engine cover, conduct the removal procedure in 
reverse. After installing, check that the fixed pins are inserted 
securely. 
Once the hybrid system starts, have the vehicle inspected at any 
authorized Toyota retailer or Toyota authorized repairer, or any reliable 
repairer as soon as possible.
■ When opening the cover of the positive (+) battery terminal 
 P. 645 
■ Starting the hybrid system when the 12-volt battery is discharged 
The hybrid system cannot be started by push-starting. 
■ To prevent 12-volt battery discharge 
● Turn off the headlights and the audio system while the hybrid system is off. 
● Turn off any unnecessary electrical components when the vehicle is running 
at a low speed for an extended period, such as in heavy traffic. 
■ When the 12-volt battery is removed or discharged 
● Information stored in the ECU is cleared. When the 12-volt battery is 
depleted, have the vehicle inspected at any authorized Toyota retailer or 
Toyota authorized repairer, or any reliable repairer. 
● Some systems may require initialization. (P. 792) 
■ When removing the 12-volt battery terminals 
When the 12-volt battery terminals are removed, the information stored in the 
ECU is cleared. Before removing the 12-volt battery terminals, contact any 
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer. 
■ Charging the 12-volt battery 
The electricity stored in the 12-volt  battery will discharge gradually even when 
the vehicle is not in use, due to natural discharge and the draining effects of 
certain electrical appliances. If the vehicle is left for a long time, the 12-volt
battery may discharge, and the hybrid system may be unable to start. (The 
12-volt battery recharges automatically while the hybrid system is operating.)
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