2020 TOYOTA HIGHLANDER HYBRID airbag off

541-2. Child safety
HIGHLANDER HV_U
Move the seat to the rearmost
position
 Raise the seatback as much
as possible
 If the head restraint interferes
with the installation of the
child restraint system, and the
head restraint can be
removed, remove the head
restraint
WA R N I N G
■When using a child restraint
system
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Never install a rear-facing child
restraint system on the front
passenger seat even if the
“PASS AIR BAG OFF” indicator
light is illuminated. In the event
of an accident, the force of the
rapid inflation of the front pas-
senger airbag can cause death
or serious injury to the child if
the rear-facing child restraint
system is installed on the front
passenger seat.
●A forward-facing child restraint
system may be installed on the
front passenger seat only when
it is unavoidable. A child
restraint system that requires a
top tether strap should not be
used in the front passenger seat
since there is no top tether strap
anchor for the front passenger
seat.
●A forward-facing child restraint
system may be installed on the
front passenger seat only when
it is unavoidable. When install-
ing a forward-facing child
restraint system on the front
passenger seat, raise the seat-
back as much as possible, and
move the seat to the rearmost
position, even i f the “PASS AIR
BAG OFF” indicator light is illu-
minated.
If the head restraint interferes with
the installation of the child
restraint system, and the head
restraint can be removed, remove
the head restraint.
If the head restraint cannot be
removed, raise it to the uppermost
position.

551-2. Child safety
HIGHLANDER HV_U
1
For safety and security
A child restraint system for a
small child or baby must itself be
properly restrained on the seat
with the lap portion of the
lap/shoulder belt.
■Installing child restraint
system using a seat belt
(child restraint lock func-
tion belt)
Install the child restraint system
in accordance to the operation
manual enclosed with the child
restraint system.
■Rear-facing  Infant
seat/convertible seat
1 Adjust the rear seat
If there is a gap between the child
seat and the seatb ack, adjust the
seatback angle until good contact is
achieved.
WA R N I N G
●Do not allow the child to lean
his/her head or any part of
his/her body against the door or
the area of the seat, front or rear
pillars, or roof side rails from
which the SRS side airbags or
SRS curtain shield airbags
deploy even if the child is
seated in the child restraint sys-
tem. It is dangerous if the SRS
side airbags and curtain shield
airbags inflate, and the impact
could cause death or serious
injury to the child.
●When a booster seat is
installed, always ensure that the
shoulder belt is positioned
across the center of the child’s
shoulder. The belt should be
kept away from the child’s neck,
but not so that it could fall off the
child’s shoulder.
●Use child restraint system suit-
able to the age and size of the
child and install it to the rear
seat.
●If the driver’s seat interferes
with the child restraint system
and prevents it from being
attached correct ly, attach the
child restraint system to the
right-hand rear seat.
●Adjust the front passenger seat
so that it does not interfere with
the child restraint system.
Child restraint system
fixed with a seat belt

681-3. Emergency assistance
HIGHLANDER HV_U
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States,
1-877-855-8377 in Puerto Rico
or 1-888-869-6828 in Canada,
and follow the prompts for
Safety Connect to initiate this
service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Con-
nect-equipped vehicle location
data may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Safety Connect LED light
Indicators
Safety Connect services

3204-5. Using the driving support systems
HIGHLANDER HV_U
starting on an uphill
■EPS (Electric Power Steer-
ing)
Employs an electric motor to
reduce the amount of effort
needed to turn the steering
wheel
■E-Four
Electronic On-Demand AWD
system. Automatically switches
from front-wheel drive to
all-wheel drive (AWD) according
to the driving conditions, helping
to ensure reliable handling and
stability. Examples of conditions
where the system will switch to
AWD are when cornering, going
uphill, starting off or accelerat-
ing, and when the road surface
is slippery due to snow, rain, etc.
■VDIM (Vehicle Dynamics
Integrated Management)
Provides integrated control of
the ABS, brake assist, TRAC,
VSC, hill-start assist control and
EPS systems
Helps to maintain vehicle stabil-
ity when swerving on slippery
road surfaces by controlling the
brakes, hybrid system output
and steering assist.
■The Secondary Collision
Brake
When the SRS airbag sensor
detects a collision and the sys-
tem operates, the brakes and
brake lights are automatically
controlled to reduce the vehicle speed and help reduce the pos-
sibility of further damage due to
a secondary collision.
■When the
TRAC/VSC/ABS/Trailer Sway
Control systems
are operating
The slip indicator light will flash
while the TRAC/VSC/ABS/Trailer
Sway Control systems are operat-
ing.
■Disabling the TRAC system
If the vehicle gets stuck in mud, dirt
or snow, the TRAC system may
reduce power from the hybrid sys-
tem to the wheels. Pressing the
switch to turn th e system off may
make it easier for you to rock the
vehicle in order to free it.
To turn the TRAC system off, quickly
press and release the switch.
The “Traction Cont rol Turned OFF”
will be shown on the multi-informa-
tion display.
Press the switch again to turn
the system back on.

3224-5. Using the driving support systems
HIGHLANDER HV_U
■Active Cornering Assist opera-
tion sounds and vibrations
When the Active Cornering Assist is
operated, operation sounds and
vibrations may b e generated from
the brake system, but this is not a
malfunction.
■EPS operation sound
When the steering wheel is oper-
ated, a motor sou nd (whirring
sound) may be heard. This does not
indicate a malfunction.
■Reduced effectiveness of the
EPS system
The effectiveness of the EPS sys-
tem is reduced to prevent the sys-
tem from overheating when there is
frequent steering input over an
extended period of time. The steer-
ing wheel may feel heavy as a
result. Should this occur, refrain
from excessive steering input or
stop the vehicle and turn the hybrid
system off. The E PS system should
return to normal within 10 minutes.
■Automatic reactivation of
TRAC, Trailer Sway Control and
VSC systems
After turning the TRAC, Trailer
Sway Control and VSC systems off,
the systems will be automatically
re-enabled in the following situa-
tions:
●When the power switch is turned
OFF
●If only the TRAC system is turned
off, the TRAC will turn on when
vehicle speed increases
If both the TRAC and VSC sys-
tems are turned off, automatic
re-enabling will not occur when
vehicle speed increases.
■Operating conditions of Active
Cornering Assist
The system operates when the fol-
lowing occurs.
●TRAC/VSC can operate
●The driver is at tempting to accel- erate while turning
●The system detects that the vehi-
cle is drifting to the outer side
●The brake pedal is released
■Secondary Collision Brake
operating conditions
The system operates when the SRS
airbag sensor de tects a collision
while the vehicle is in motion.
However, the system does not oper-
ate in any of the following situations.
●The vehicle speed is below 6 mph
(10 km/h)
●Components are damaged
■Secondary Collision Brake
automatic cancellation
The system is automatically can-
celed in any of th e following situa-
tions.
●The vehicle speed drops below
approximately 6 mph (10 km/h)
●A certain amount of time elapses
during operation
●The accelerator pedal is
depressed a large amount
WA R N I N G
■The ABS does not operate
effectively when
●The limits of tire gripping perfor-
mance have been exceeded
(such as excessively worn tires
on a snow covered road).
●The vehicle hydroplanes while
driving at high speed on wet or
slick roads.
■Stopping distance when the
ABS is operating may exceed
that of normal conditions
The ABS is not designed to
shorten the vehicle’s stopping dis-
tance. Always maintain a safe dis-
tance from the veh icle in front of
you, especially in the following sit-
uations:

3585-3. Using the interior lights
HIGHLANDER HV_U
■To prevent the 12-volt battery
from being discharged
If the interior light s remain on when
the power switch is turned off, the
lights will go off aut omatically after
20 minutes.
■The interior lights may turn on
automatically when
If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the interior lights will
turn on automatically.
The interior lights will turn off auto-
matically after app roximately 20min-
utes.
The interior lights can be turned off
manually. However, in order to help
prevent further collisions, it is rec-
ommended that they be left on until
safety can be ensured.
(The interior light s may not turn on
automatically depending on the
force of the impact and conditions of
the collision.)
■Customization
Some functions can be customized.
(  P.526)
NOTICE
■To prevent 12-vo lt battery dis-
charge
Do not leave the lights on longer
than necessary when the hybrid
system is off.

3976-1. Maintenance and care
HIGHLANDER HV_U
6
Maintenance and care
 Remove dirt and dust using a
vacuum cleaner. Wipe dirty
surfaces with a cloth damp-
ened with lukewarm water.
 If dirt cannot be removed,
wipe it off with a soft cloth
dampened with neutral deter-
gent diluted to approximately
1%.
Wring out any excess water
from the cloth and thoroughly
wipe off remaining traces of
detergent and water.
■Shampooing the carpets
There are several commercial foam-
ing-type cleaners available. Use a
sponge or brush to apply the foam.
Rub in overlapping circles. Do not
use water. Wipe di rty surfaces and
let them dry. Exce llent results are
obtained by keeping the carpet as
dry as possible.
■Handling the seat belts
Clean with mild soap and lukewarm
water using a cloth or sponge. Also
check the belts periodically for
excessive wear, fraying or cuts.
Cleaning and protect-
ing the vehicle interior
Perform cleaning in a man-
ner appropriate to each
component and its material.
Protecting the vehicle
interior
WA R N I N G
■Water in the vehicle
●Do not splash or spill liquid in
the vehicle, such as on the floor,
in the hybrid battery (traction
battery) air vents, and in the lug-
gage compartment.
Doing so may cause the hybrid
battery, electrical components,
etc. to malfunction or catch fire.
●Do not get any of the SRS com-
ponents or wiring in the vehicle
interior wet.
(  P. 3 4 )
An electrical ma lfunction may
cause the airbags to deploy or
not function properly, resulting
in death or se rious injury.
●Vehicles with wireless charger:
Do not let the wireless charger
( P.369) get wet. Failure to do
so may cause t he charger to
become hot and cause burns or
could cause electric shock
resulting in death or serious
injury.
■Cleaning the interior (espe-
cially instrument panel)
Do not use polish wax or polish
cleaner. The instrument panel
may reflect off the windshield,
obstructing the driver’s view and
leading to an accident, resulting in
death or serious injury.
NOTICE
■Cleaning detergents
●Do not use the following types
of detergent, as they may dis-
color the vehicle interior or
cause streaks or damage to
painted surfaces:
• Non-seat portions: Organic sub- stances such as benzene or
gasoline, alkaline or acidic solu-
tions, dye, and bleach

4527-1. Essential information
HIGHLANDER HV_U
7-1.Essential information
Press the switch.
All the turn signal lights will flash.
To turn them off, press the switch
once again.
■Emergency flashers
●If the emergency flashers are
used for a long time while the
hybrid system is not operating
(while the “READY” indicator is
not illuminated), the 12-volt bat-
tery may discharge.
●If any of the SRS airbags deploy
(inflate) or in the event of a strong
rear impact, the emergency flash-
ers will turn on automatically.
The emergency flashers will turn
off automatically after operating
for approximately 20 minutes. To
manually turn t he emergency
flashers off, press the switch
twice.
(The emergency flashers may not
turn on automatically depending
on the force of the impact and
conditions of the collision.)
1 Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it
Emergency flashers
The emergency flashers are
used to warn other drivers
when the vehicle has to be
stopped on the road due to
a breakdown, etc.
Operating instructions
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehicle
using the following proce-
dure:
Stopping the vehicle