
572What to do if... (Troubleshooting)
What to do if... (Troubleshooting)
●If you lose your mechanical keys, new genuine mechanical keys can be
made by your Toyota dealer. ( P. 151)
●If you lose your electronic keys, the risk of vehicle theft inc reases signifi-
cantly. Contact your Toyota dealer immediately. ( P. 153)
●Is the key battery weak or depleted? (P. 449)
●Is the power switch in ON mode?
When locking the doors, turn the power switch off. ( P. 210)
●Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of t he radio
wave. ( P. 167)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 157)
●The function to prevent the electronic key from being left insi de the trunk
will operate and you can open the trunk as usual. Take the key out from the
trunk. ( P. 161)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
The trunk lid is closed with t he electronic key left inside

573What to do if... (Troubleshooting)
●Did you press the power switch while firmly depressing the brake pedal?
( P. 208)
●Is the shift lever in P? ( P. 211)
●Is the electronic key anywhere detectable inside the vehicle? ( P. 164)
●Is the steering wheel unlocked? (P. 212)
●Is the electronic key battery weak or depleted?
In this case, the hybrid system can be started in a temporary way.
(P. 505)
●Is the 12-volt battery discharged? ( P. 507)
●Is the power switch in ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
power switch in ON mode. ( P. 222)
●It is locked automatically to prevent theft of the vehicle. ( P. 212)
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 185)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or ON mode (the hybrid system is not operating) for a peri od of
time. ( P. 211)
If you think something is wrong
The hybrid system does not start
The shift lever cannot be shifted from P even if you depress
the brake pedal
The steering wheel cannot be t urned after the hybrid system
is stopped
The windows do not open or close by operating the power
window switches
The power switch is turned off automatically

575Alphabetical index
Alphabetical index
A/C ............................................ 348Air conditioning filter ............. 442
Automatic air conditioning system ......... ....................... 348
AAC disc
*
ABS (Anti-lock Brake System)...... 288
Warning light ......................... 476
Adaptive Front-lighting System (AFS) ......................... 233
AFS (Adaptive Front-lighting System) .................................. 233
Air conditioning filter .............. 442
Air conditioning
system .................................... 348 Air conditioning filter ............. 442
Automatic air conditioning
system ......... ....................... 348
S-FLOW mode ...................... 350 Airbags ....................................... 34
Airbag operating conditions .... 43
Airbag preca utions for
your child .............................. 37
Airbag warning light .............. 475
Correct driving posture ........... 26
Curtain shield airbag operating conditions ............. 43
Curtain shield airbag precautions........................... 40
Front passenger occupant classification syst em ............ 47
General airbag precautions .... 37
Locations of airbags ............... 34
Modification and disposal of airbags ............................. 42
Side airbag operating conditions ............................. 43
Side airbag precautions .......... 37
Side and curtain shield
airbags operating
conditions ............................. 43
Side and curtain shield airbags precautions .............. 37
SRS airbag instructions for
Canadian owners ............... 560
SRS airbags ........................... 34
A
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.

576Alphabetical index
Alarm .......................................... 92
Anchor brackets ........................ 56
Antennas (smart key system)................ 164
Anti-lock Brake System (ABS) ...................................... 288 Warning light ......................... 476
Approach warning ................... 283
Armrest ..................................... 382
Assist grips .............................. 382
Audio
*
Audio Plus*
Audio system*
Automatic air conditioning system .................................... 348 Air conditioning filter ............. 442
Automatic headli ght leveling
system .................................... 234
Automatic High Beam ............. 235
Automatic light control
system .................................... 232
Auxiliary boxes ........................ 366 Back-up lights
Replacing light bulb ...... 459, 464
Wattage ................................ 530
Battery (12-volt battery) .......... 418
Battery checking ................... 418
If the battery is discharged ... 507
Preparing and checking before winter ...................... 343
Replacing.............................. 511
Battery (traction battery) .......... 83
Hybrid battery (traction battery)
air intake vent ..................... 444
Blind Spot Monitor (BSM) ....... 295 Blind Spot Monitor function............................... 298
Rear Cross Traffic Alert function............................... 301
Bluetooth
®*
Bottle holders .......................... 364
Brake Brake Hold ............................ 229
Fluid ...................................... 527
Parking brake ....................... 225
Warning light......................... 475
Brake assist ............................. 288
Brake Hold ............................... 229 Warning light......................... 476
Brake override system ............ 195
Break-in tips ............................ 196
Brightness control Instrument panel light control ................................ 103
BSM (Blind Spot Monitor) ....... 295
Blind Spot Monitor function............................... 298
Rear Cross Traffic Alert
function............................... 301
B

577Alphabetical index
CareAluminum wheels.................. 393
Exterior ................................. 392
Interior................................... 395
Seat belts .............................. 396
Cargo capacity ......................... 205
CD player
*
Chains....................................... 344
Child restraint system ............... 54 Booster seats installation ........ 64
Convertible seats
installation ............................ 62
Front passenger occupant
classification syst em............. 47
Infant seats definition .............. 61
Infant seats installation ........... 56
Installing CRS with LATCH anchors ............ 67
Installing CRS
with seat belts....................... 61
Installing CRS with top tether strap .............. 70
LATCH anchors ...................... 67 Child safety ................................ 53
12-volt battery precautions................. 420, 512
Airbag precautions.................. 37
Battery precautions....... 420, 512
Child restraint system ............. 54
How your child should wear the seat belt.......................... 30
Installing child restraints ......... 54
Moon roof precautions .......... 191
Power window lock switch .... 185
Power window precautions ... 187
Rear door child-protectors .... 157
Removed electronic key battery precautions............. 450
Seat belt extender
precautions........................... 33
Seat belt precautions .............. 32
Seat heater precautions ....... 357
Trunk precautions ................. 162
Child-protectors ...................... 157
Cleaning ........................... 392, 395 Aluminum wheels ................. 393
Exterior ................................. 392
Interior .................................. 395
Seat belts.............................. 396
C
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.

578Alphabetical index
Clock ................................. 106, 118
Coat hooks ............................... 383
Condenser ................................ 415
Connected services
*
Console box ............................. 363
Consumption screen............................. 145, 146
Coolant Capacity ................................ 526
Checking ............................... 414
Preparing and checking before winter....................... 343
Cooling system ........................ 414
Hybrid system overheating......................... 514
Cruise control
Dynamic radar cruise control with full-speed range .......... 274
Cup holders.............................. 365
Curtain shield airbags ............... 35
Customizable features ............ 547 Daytime running light
system.................................... 233
Defogger Outside rear view
mirrors ................................ 352
Rear window ......................... 352
Windshield ............................ 352
Dimensions .............................. 522
Dinghy towing.......................... 207
Display Dynamic radar cruise control with full-speed range .......... 274
LDA (Lane Departure Alert
with steering control) .......... 264
Multi-information display ........................ 106, 118
Warning messages ............... 485
Do-it-yourself maintenance .... 406
Door courtesy lights Location ................................ 359
Wattage ................................ 530
D

579Alphabetical index
Door lockDoors .................................... 154
Key........................................ 504
Smart key system ................. 154
Wireless remote control ........ 154
Doors ........................................ 154 Automatic door locking
and unlocking systems ....... 157
Door lock............................... 156
Outside rear view mirrors...... 183
Rear door child-protector ...... 157
Side doors............................. 154
Side windows ........................ 185
Drive information ..................... 109
Drive-Start Control .................. 196
Driving Break-in tips .......................... 196
Correct posture ....................... 26
Hybrid vehicle driving tips ..... 340
Procedures ........................... 194
Winter drive tips .................... 343
Dynamic radar cruise control
with full-speed range ............ 274 ECO Accelerator Guidance .... 123
Eco drive mode........................ 338
Eco-friendly driving
information ............................ 121
Eco guide ................................. 123
Eco score ................................. 123
EDR (Event data recorder).......... 9
Electric motor (traction motor) ....................... 79
Electric Power Steering
(EPS) ...................................... 289 Warning light......................... 476
Electronic key .......................... 150
Battery-saving function ......... 166
If the electronic key does not operate properly ................. 504
Replacing the battery............ 449
Emergency flashers ................ 468E
*: Refer to the “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.

584Alphabetical index
Lane Departure Alert with steering control (LDA) .......... 264
Language (multi- information display) ...... 114, 130
LATCH anchors ......................... 67
LDA (Lane Departure Alert with steering control)............ 264
Lever Auxiliary catch lever .............. 408
Hood lock release lever ........ 408
Internal trunk release lever ... 161
Shift lever .............................. 218
Tilt and telescopic steering lock release lever ............... 179
Turn signal lever ................... 224
Wiper lever............................ 239
License plate lights Light switch ........................... 232
Replacing light bulbs............. 464
Light bulbs Replacing .............................. 454
Wattage ................................ 530
Lights Automatic High Beam ........... 235
Headlight switch.................... 232
Illuminated entry system ....... 361
Interior lights ......................... 360
Interior lights list .................... 359
Personal lights ...................... 361
Replacing light bulbs............. 454
Trunk light ............................. 161
Turn signal lever ................... 224
Vanity lights .......................... 369
Wattage ................................ 530
Load capacity........................... 205
Lock steering column ............. 179 Maintenance
Do-it-yourself maintenance... 406
General maintenance ........... 401
Hybrid battery (traction battery)
air intake vent ..................... 444
Maintenance data ................. 522
Maintenance
requirements ...................... 398
Resetting the message
indicating maintenance
is required .......................... 399
Malfunction indicator lamp..... 475
Meter ......................................... 102
Head-up display.................... 134
Indicators ................................ 99
Instrument panel light control ................................ 103
Meters................................... 102
Multi-information
display ........................ 106, 118
Settings......................... 111, 125
Warning lights ......................... 97
Warning messages ............... 485
Mirrors
Inside rear view mirror .......... 181
Outside rear view mirror defoggers ........................... 352
Outside rear view mirrors ..... 183
Vanity mirrors ....................... 369
Mobile Assistant
*
Moon roof ................................. 188
Door lock linked moon roof operation ..................... 189
Jam protection function ........ 189
Operation .............................. 188
MP3 disc
*
LM