3
EXTERIOR LIGHTS .......................................................... 43
Multifunction Lever ...................................................... 43
Headlights ..................................................................... 43
Daytime Running Lights — If Equipped .................. 43
High Beams .................................................................... 44
Flash-To-Pass ................................................................ 44
Parking Lights ............................................................... 44
Follow Me Home/Headlight Delay ........................... 44
Fog Lights — If Equipped ........................................... 45
Turn Signals.................................................................... 45
Lane Change Assist ....................................................... 45
INTERIOR LIGHTS ............................................................ 46
Courtesy/Interior Lights .............................................. 46
WIPERS AND WASHERS .............................................. 50
Front Wiper Operation ................................................. 50
Rear Wiper Operation — If Equipped........................ 52
CLIMATE CONTROLS ..................................................... 53
Manual Climate Control Overview ............................ 53
Climate Control Functions ........................................... 56
Operating Tips ............................................................... 57
WINDOWS .......................................................................... 60
Power Windows — If Equipped ................................ 60
Window Bar Grates — If Equipped ............................ 63
Wind Buffeting .............................................................. 63
HOOD ...................................................................................64
Opening...........................................................................64
Closing.............................................................................65
CARGO AREA FEATURES ............................................66
Rear Cargo Tie-Downs ................................................66
INTERNAL EQUIPMENT .................................................68
Storage .............................................................................68
Cupholders ....................................................................69
Power Outlets ................................................................70
ROOF RACK — IF EQUIPPED .........................................72
GETTING TO KNOW YOUR INSTRUMENT
PANEL
INSTRUMENT CLUSTER ..................................................75
Instrument Cluster Descriptions .................................76
INSTRUMENT CLUSTER DISPLAY ...............................77
Location And Controls..................................................77
Change Engine Oil — If Equipped ...........................80
Instrument Cluster Display Menu Items....................80
TRIP COMPUTER ...............................................................82
Trip Button......................................................................82
Trip Functions ...............................................................83
Values Displayed ...........................................................83
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4
WARNING LIGHTS AND MESSAGES .......................... 84
Red Warning Lights ...................................................... 84
Yellow Warning Lights................................................. 88
Green Indicator Lights .................................................. 92
Blue Indicator Lights ..................................................... 93
ONBOARD DIAGNOSTIC SYSTEM — OBD II ............. 94
Onboard Diagnostic System (OBD II)
Cybersecurity ................................................................. 94
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ....................................................................... 95
SAFETY
SAFETY FEATURES ........................................................... 97
Four-Wheel Anti-Lock Brake System (ABS) ............ 97
Electronic Brake Control (EBC) System .................... 98
AUXILIARY DRIVING SYSTEMS .................................. 103
Tire Pressure Monitoring System (TPMS) ............. 103
OCCUPANT RESTRAINT SYSTEMS ........................... 108
Occupant Restraint Systems ...................................... 108
Important Safety Precautions .................................... 108
Seat Belt Systems ........................................................ 109
Supplemental Restraint Systems (SRS) .................... 120
Child Restraints ......................................................... 133
Transporting Pets ..................................................... 153
SAFETY TIPS ...................................................................153
Transporting Passengers ............................................153
Exhaust Gas ..............................................................153
Safety Checks You Should Make Inside
The Vehicle ..................................................................154
Periodic Safety Checks You Should Make Outside
The Vehicle ...................................................................156
STARTING AND OPERATING
STARTING THE ENGINE ..............................................157
Automatic Transmission.............................................157
Normal Starting ........................................................... 157
Cold Weather Operation ...........................................158
Extended Park Starting ...............................................158
If Engine Fails To Start ..............................................158
After Starting ................................................................159
ENGINE BLOCK HEATER — IF EQUIPPED .............159
ENGINE BREAK-IN RECOMMENDATIONS ............160
PARKING BRAKE ........................................................... 161
AUTOMATIC TRANSMISSION ....................................163
Key Ignition Park Interlock ........................................164
Brake/Transmission Shift Interlock System ............164
Nine-Speed Automatic Transmission ......................164
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INTRODUCTION 11
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustrations
may differ from your vehicle's equipment.
The detailed Index at the back of this Owner's Manual
contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose
symbols indicate precautions to be observed when using this
component. Refer to “Warning Lights and Messages” in
“Getting To Know Your Instrument Panel” for further infor-
mation on the symbols used in your vehicle.1
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14 GETTING TO KNOW YOUR VEHICLE
Remote Keyless Entry (RKE)
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a hand-held
key fob. The key fob does not need to be pointed at the
vehicle to activate the system.
NOTE:
The key fob may not be able to be detected by the vehicle if it
is located next to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s wireless signal.Key Fob To Unlock The Doors
Cargo Vehicle (Canada) — If Equipped
Push and release the unlock button on the key fob to unlock
the front two doors. Push and release the Cargo unlock
button on key fob to unlock the cargo area (side lateral
sliding doors and rear doors). The turn signal lights will flash
to acknowledge the unlock signal.
Cargo Vehicle (United States) — If Equipped
Push and release the unlock button on the key fob to unlock
all doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will flash
to acknowledge the unlock signal.
Passenger Vehicle
Push and release the unlock button on the key fob to unlock
all doors. Push and release the Cargo unlock button on key
fob to unlock the cargo doors. The turn signal lights will flash
to acknowledge the unlock signal.
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GETTING TO KNOW YOUR VEHICLE 15
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash to acknowledge the
signal. If a door is open, the turn signal lights will flash at an
increased rate. This is to indicate that a door is still open.
Horn activation settings after a Radio Frequency (RF) lock
command can be adjusted manually. Refer to “Uconnect
Settings” in “Multimedia” for further information.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when the doors are
locked with the key fob. This feature can be turned on or
turned off. To change the current setting, refer to “Uconnect
Settings” in “Multimedia” for further information.
Key Fob Battery Replacement
NOTE:
Perchlorate Material – special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the mechanical key to access the battery case screw located on
the side of the key fob.
2. Rotate the screw located on the side of the key fob using a small screwdriver.
2
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GETTING TO KNOW YOUR VEHICLE 19
SENTRY KEY
The Sentry Key Immobilizer system prevents unauthorized
vehicle operation by disabling the engine. The system does
not need to be armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an embedded elec-
tronic chip (transponder) to prevent unauthorized vehicle
operation. Therefore, only keys that are programmed to the
vehicle can be used to start and operate the vehicle.
NOTE:
A key which has not been programmed is also considered an
invalid key, even if it is cut to fit the ignition switch lock
cylinder for that vehicle.
If the vehicle security light is on after the key is placed in the
MAR (ACC/ON/RUN) position, it indicates that there is a
problem with the electronics. All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
Only keys that have been programmed to the vehicle elec
-
tronics can be used to start the vehicle. Once a Sentry Key has
been programmed to a vehicle, it cannot be programmed to
any other vehicle.
When having the Sentry Key Immobilizer System serviced,
bring all vehicle keys with you to an authorized dealer.
The Vehicle Identification Number (VIN) is required for
authorized dealer replacement of keys. Duplication of keys
may be performed at an authorized dealer. CAUTION!
• Always remove the Sentry Key from the vehicle and lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compatible with some aftermarket remote starting systems. Use of
these systems may result in vehicle starting problems
and loss of security protection.
2
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GETTING TO KNOW YOUR VEHICLE 21
VEHICLE SECURITY ALARM — IF EQUIPPED
The Vehicle Security Alarm monitors the vehicle doors and
ignition for unauthorized operation. When the Vehicle Secu-
rity Alarm is activated, interior switches for door locks are
disabled. The system provides both audible and visible
signals. Every intrusion attempt causes six continuous alarm
cycles. Every alarm cycle lasts for 30 seconds. For 26 seconds,
the horn will sound, and the turn signal lights will flash. For
four seconds, it will pause. After a maximum of 10 alarm
cycles, only the turn signal lights will flash until the next
alarm activation.
To Arm The System
To arm the system, the Vehicle Security Alarm will set when
you use the key fob to lock the doors. If a door or the hood is
not properly shut, the alarm system will not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm the system.
The Vehicle Security Alarm will also disarm if a
programmed Sentry Key is inserted into the ignition switch.
To exit the alarm mode, push the key fob unlock button, or
insert a programmed Sentry Key into the ignition switch.The Vehicle Security Alarm is designed to protect your
vehicle. However, you can create conditions where the
system will give you a false alarm. If one of the previously
described arming sequences has occurred, the Vehicle Secu-
rity Alarm will arm regardless of whether you are in the
vehicle or not. If you remain in the vehicle and open a door,
the alarm will sound. If this occurs, disarm the Vehicle Secu-
rity Alarm.
Rearming Of The System
If the system has not been disabled, the Vehicle Security
Alarm will rearm itself after the 15 additional minutes of
turn lamps flashing. If the condition which initiated the
alarm is still present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The Vehicle Security Alarm will not arm/disarm if you lock/
unlock the doors using the manual door lock plunger.
2
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GETTING TO KNOW YOUR VEHICLE 23
Push and release the lock button on the key fob to lock all doors.
The turn signal lights will flash to acknowledge the signal.
Horn activation settings after a Radio Frequency (RF) lock
command can be adjusted manually Refer to “Uconnect
Settings” in “Multimedia” for further information.
Locking With The Key BladeKey Blade Released
Push the Key Blade Release Button to expose the key blade,
insert the key blade into the doors exterior lock cylinder and
turn the key clockwise to lock the front door. Unlock The Doors From The Outside
Follow the below methods to unlock the vehicle from the
outside:
Unlocking With A Key Fob For All Passenger Vans And
U.S. Cargo Vans — If Equipped
To unlock all the doors, push and release the unlock button
on the key fob. The turn signal lights will flash to acknowl
-
edge the unlock signal. Push and release the Cargo unlock
button to unlock the rear cargo doors only.
Unlocking With A Key Fob For Canadian Cargo Vans — If
Equipped
Push and release the unlock button to unlock the front doors.
Push and release the Cargo unlock button to unlock the side
sliding doors and the rear cargo doors.
Unlocking With The Key Blade
Push the Key Blade Release Button to expose the key blade,
insert the key blade into the driver door exterior lock
cylinder and turn the key counterclockwise to unlock all
doors.
2
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