296IN CASE OF EMERGENCY
(Continued)
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a SOS Call.
The vehicle brand.
The last known GPS coordinates of the vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle infor -
mation and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
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IN CASE OF EMERGENCY297
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter
-
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
6
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298IN CASE OF EMERGENCY
These include, but are not limited to, the
following factors:
Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard -
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user's authority to
operate the equipment.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
CAUTION!
To avoid damage to the mirror during
cleaning, never spray any cleaning solution
directly onto the mirror. Apply the solution
onto a clean cloth and wipe the mirror clean.
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300IN CASE OF EMERGENCY
BULB REPLACEMENT
Replacement Bulbs
All of the inside bulbs are brass or glass-wedge base. Aluminum base bulbs are not approved.
Interior Bulbs
Bulb Name Bulb Number
Overhead Console Lamps TS 212–9
Dome Lamp 7679
NOTE:
For lighted switches, see an authorized dealer for replacement instructions.
Exterior Bulbs
Bulb Name Bulb Number
Low Beam (Halogen Reflector Headlamp) H11LL
High Beam (Halogen Reflector Headlamp) 9005LL
Low & High Beam (LED Reflector Headlamp) LED (Serviced At An Authorized Dealer)
Low & High Beam (LED Projector Headlamp) LED (Serviced At An Authorized Dealer)
Turn Signal / Front Position (Halogen Reflector Headlamp) 7444NA
Turn Signal / Front Position (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Side Marker (Halogen Reflector Headlamp) W5W
Front Side Marker (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Fog Lamps (Halogen Reflector Headlamp) H11LL
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MULTIMEDIA439
Flash Lights With Lock On Off
NOTE:
When the “Flash Lights With Lock” feature is selected, the front and rear turn signals flash when the doors are locked or unlocked with the key fob.
This feature may be selected with or without the “Sound Horn With Lock” feature selected. Sound Horn With Lock Off1st Press 2nd Press
Sound Horn With Remote Start On Off
1st Press Of Key Fob Unlocks Driver Door All Doors
NOTE:
When “1st Press Of Key Fob Unlocks: Driver Door” is programmed, only the driver's door unlocks on the first press of the key fob unlock button.
You must push the key fob unlock button twice to unlock the passengers’ doors.
When “All Doors” is selected, all of the doors unlock on the first push of the key fob unlock button.
If the vehicle is programmed “1st Press Of Key Fob Unlocks: All Doors”, all doors will unlock no matter which Passive Entry equipped door handle
is grasped. If “1st Press Of Key Fob Unlocks: Driver Door” is programmed, only the driver’s door will unlock when the driver’s door is grasped.
With Passive Entry, if “1st Press Of Key Fob Unlocks: Driver Door” is programmed pushing the handle more than once only results in the driver’s
door opening. If “Driver Door” is programmed, once the driver’s door is opened, the interior door lock/unlock switch can be used to unlock all doors
(or use key fob). Passive Entry — If Equipped On Off
NOTE:
The “Passive Entry” feature allows you to lock and unlock the vehicle’s door(s) without having to push the key fob lock or unlock buttons.
Setting Name Selectable Options
9
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458MULTIMEDIA
Doors & Locks
After pressing the Doors & Locks button on the touchscreen, the following settings will be available:
Setting Name Selectable Options
Auto Door LocksOnOff
Auto Unlock On Exit OnOff
NOTE:
When the “Auto Unlock On Exit” feature is selected, all doors unlock when the vehicle is stopped and the transmission is in the PARK or NEUTRAL
position and the driver's door is opened. Flash Lights With Lock OnOff
NOTE:
When the “Flash Lights With Lock” feature is selected, the front and rear turn signals flash when the doors are locked or unlocked with the key fob.
This feature may be selected with or without the “Sound Horn With Lock” feature selected. Sound Horn With Remote Start OnOff
1st Press Of Key Fob Unlocks Driver DoorAll Doors
NOTE:
When “1st Press Of Key Fob Unlocks: Driver Door” is programmed, only the driver's door unlocks on the first press of the key fob unlock button.
You must push the key fob unlock button twice to unlock the passengers’ doors.
When “All Doors” is selected, all of the doors unlock on the first push of the key fob unlock button.
If the vehicle is programmed “1st Press Of Key Fob Unlocks: All Doors”, all doors unlock no matter which Passive Entry equipped door handle is
grasped. If “1st Press Of Key Fob Unlocks: Driver Door” is programmed, only the driver’s door unlocks when the driver’s door is grasped.
With Passive Entry, if “1st Press Of Key Fob Unlocks: Driver Door” is programmed pushing the handle more than once only results in the driver’s
door opening. If “Driver Door” is programmed, once the driver’s door is opened, the interior door lock/unlock switch can be used to unlock all doors
(or use key fob).
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470MULTIMEDIA
Seek Down
Press and release the Seek Down button on the
touchscreen to tune the radio to the next listen -
able station or channel.
During a Seek Down function, if the radio
reaches the starting station after passing
through the entire band two times, the radio will
stop at the station where it began.
Fast Seek Down
Press and hold the Seek Down button on the
touchscreen to advance the radio through the
available stations or channels at a faster rate.
The radio stops at the next available station or
channel when the button on the touchscreen is
released.
Direct Tune Functions
Press the Tune button on the touchscreen to
directly tune to a specific radio station. A
keypad will appear. On the keypad, enter in your
desired radio station, and the system will auto -
matically tune to it.
SiriusXM® Satellite Radio Mode — If
Equipped
SiriusXM® Satellite Radio uses direct satel -
lite-to-receiver broadcasting technology to
provide clear, coast to coast radio content. Siri -
usXM® is a subscription based service.
Get over 160 channels on your satellite radio,
and enjoy all you want, all in one place. Hear
commercial-free music, sports, news, talk, and
entertainment. Get all the premium program -
ming, including Howard Stern, every NFL®
game, every MLB®, every NHL® game, every
NASCAR® race, Martha Stewart, Oprah Radio,
and more. Get 20+ extra channels, including
SiriusXM® Latino, offering 20 channels of
commercial-free music, news, talk, comedy,
sports, and more dedicated to Spanish
language programming.
SiriusXM® services require subscriptions, sold
separately after the trial included with the new
vehicle purchase. If you decide to continue your
service at the end of your trial subscription, the
plan you choose will automatically renew and
bill at then-current rates until you call Siri -
usXM® at 1-866-635-2349 to cancel. See Siri -
usXM® Customer Agreement for complete
terms at www.siriusxm.com (US Residents) or
www.siriusxm.ca (Canadian Residents). All fees and programming subject to change. Our satel
-
lite service is available only to those at least 18
and older in the 48 contiguous USA and D.C.
Our Sirius satellite service is also available in
Puerto Rico (with coverage limitations). Our
Internet radio service is available throughout
our satellite service area and in Alaska and
Hawai. © 2019 SiriusXM® Radio Inc. Siri -
usXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.
This functionality is only available for radios
equipped with a Satellite receiver. To receive
satellite radio, the vehicle needs to be outside
with a clear view to the sky.
If the screen displays Acquiring Signal, you may
need to change the vehicle’s position to receive
a signal. In most cases, the satellite radio does
not receive a signal in underground parking
garages or tunnels.
Setting Presets
The Presets are available for all Radio Modes
and are activated by pressing any of the four
Preset buttons on the touchscreen, located at
the top of the screen.
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474MULTIMEDIA
Inserting Auxiliary Device
Gently insert the Auxiliary device cable into the
AUX Port. If you insert an Auxiliary device with
the ignition on, the unit will switch to AUX mode
and begin to play when you insert the device
cable.
Controlling The Auxiliary Device
The control of the Auxiliary device (e.g.,
selecting playlists, play, fast forward, etc.)
cannot be provided by the radio; use the device
controls instead. Adjust the volume with the
VOLUME rotary knob or with the volume of the
attached device.
The radio unit is acting as the amplifier for audio
output from the Auxiliary device. Therefore, if
the volume control on the Auxiliary device is set
too low, there will be insufficient audio signal for
the radio unit to play the music on the device.Phone Mode
Operating Phone Mode
Phone Mode
The Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system
with voice command capability. Refer to Voice
Recognition (VR) within this publication for
further information.
The Uconnect Phone allows you to dial a phone
number with your mobile phone using simple
voice commands.
NOTE:
The Uconnect Phone requires a mobile phone
equipped with the Bluetooth® Hands-Free
Profile. To check mobile phone compatibility,
please visit
UconnectPhone.com .
For Uconnect customer support:
US residents - visit UconnectPhone.com or
call 1-877-855-8400
Canadian residents - visit Uconnect-
Phone.com or call 1-800-465-2001 (English)
or 1-800-387-9983 (French)
Phone Mode Activation
Press the PHONE button on the front panel to
activate the Phone mode.
1 — Call/Redial/Hold
2 — Phone Signal Strength
3 — Paired Phone
4 — Phone Battery Life
5 — Mute Microphone
6 — Transfer To/From Uconnect System
7 — Uconnect Phone Settings
8 — Text Messaging
9 — Direct Dial Pad
10 — Recent Call Log
11 — Browse Phone Book
12 — End Call
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