2020 Ram 3500 height

STARTING AND OPERATING257
in “Getting To Know Your Instrument Panel” or
“Uconnect Settings” in “Multimedia” (if
equipped with a touch screen radio) for further
information.
NOTE:
This mode is intended to be enabled with the
engine running.
Transport Mode
For towing your vehicle with four wheels off the
road, the air suspension system has a feature
which will put the vehicle below Normal Ride
Height (NRH) and disable the automatic load
leveling system. This mode is intended to be
enabled with engine running. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” or “Uconnect
Settings” in “Understanding Your Instrument
Panel” if equipped with a touch screen radio for
further information.
NOTE:
This mode is intended to be enabled with the
engine running. Wheel Alignment Mode
Before performing a wheel alignment this mode
must be enabled. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in “Multimedia”
(if equipped with a touch screen radio) for
further information.
NOTE:
This mode is intended to be enabled with the
engine running.
Bed Lowering Mode
This setting is used to lower the rear suspension
to the lowest possible height and disable the air
suspension system. It enables easier loading/
unloading of the truck and makes it easier to
hook up trailers. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in
“Understanding Your Instrument Panel” if
equipped with a touch screen radio for further
information.
Protection Strategy
In order to “protect” the air suspension system,
the vehicle will disable load leveling as required
(suspension overloaded, battery charge low,
etc.). Load leveling will automatically resume as
soon as system operation requirements are
met. See an authorized dealer if system does
not resume.
INSTRUMENT CLUSTER DISPLAY
M
ESSAGES
When the appropriate conditions exist, a
message will appear in the instrument cluster
display. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
An audible chime will be heard whenever a
system error has been detected.
See an authorized dealer for system service if
normal operation does not resume.5

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258STARTING AND OPERATING
(Continued)
OPERATION
Pushing the Alternate Trailer Height (ATH)
button once while at Normal Ride Height (NRH),
will lower the vehicle to Alternate Trailer Height
(ATH) and will illuminate the LED.
NOTE:
The LED will continuously blink until vehicle
Alternate Trailer Height (ATH) has been
achieved and the LED will turn on.
Pushing the Alternate Trailer Height (ATH) again
will raise the vehicle to Normal Ride Height
(NRH).
NOTE:
The LED will continuously blink until Normal
Ride Height (NRH) has been achieved and the
LED will turn off.
Transport Mode – No indicator lamps will be
illuminated. Transport Mode is disabled by
driving the vehicle, or deselecting the mode
via the interface.
Tire/Jack Mode – No indicator lamps will be
illuminated. Tire/Jack Mode is disabled by
driving the vehicle, or by deselecting the
mode via the interface.
Wheel Alignment Mode – No indicator lamps
will be illuminated. Wheel Alignment Mode is
disabled by driving the vehicle, or by dese-
lecting the mode via the interface.
Bed Lowering Mode – Telltale on the cluster
will be illuminated. Bed Lowering Mode is
disabled by driving the vehicle, or deselecting
the mode via the interface.
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)
This vehicle is equipped with electronically
locking front and rear differentials. These
differentials, when engaged, mechanically lock
together the axle shafts forcing the wheels to
spin at an equal rate. This allows the vehicle to
maintain its momentum and prevents it from
becoming stuck. The locking front and rear
differentials should only be engaged during
low-speed, extreme off-road situations where
one wheel is likely to not be in contact with the
ground. It is not recommended to drive the
vehicle with the differentials locked on pavement due to the reduced ability to turn and
speed limitations.

Axle Lock Selector

1 — FRONT/REAR LOCK – the front and rear axles
are locked
2 — REAR LOCK – the rear axle is locked
3 — AXLE UNLOCK – the front and rear axles are
unlocked
CAUTION!
Do not lock the front or rear axle on hard
surfaced roads. The ability to steer the
vehicle is reduced and damage to the drive -
train may occur when the axles are locked
on hard surfaced roads.

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260STARTING AND OPERATING
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY
Your vehicle is equipped with an electronic
disconnecting stabilizer/sway bar. This system
allows greater front suspension travel in
off-road situations.
Due to the use of taller springs, this vehicle has
an increased ride height of approximately
1.9 inches (48.3 mm) in the front and
1.5 inches (38.1 mm) in the rear. A major advantage to increasing ride height is the
positive effect it has on approach/departure
and break over angles.
This system is controlled by the electronic
control sway bar switch located below the
instrument panel.

Sway Bar Disconnect Button
Push the SWAY BAR switch to activate the
system. Push the switch again to deactivate the
system. The “Sway Bar Indicator Light” (located
in the instrument cluster) will illuminate when
the bar is disconnected. The “Sway Bar
Indicator Light” will flash during activation
transition, or when activation conditions are not
met. The stabilizer/sway bar should remain in
on-road mode during normal driving conditions.
To disconnect the stabilizer/sway bar, shift to
either 4WD HIGH or 4WD LOW and push the
SWAY BAR button to obtain the Off-Road
position. Refer to “Four Wheel Drive Operation”
in “Starting And Operating” for further
information. The “Sway Bar Indicator Light” will
flash until the stabilizer/sway bar has been fully
disconnected.
NOTE:
The stabilizer/sway bar may be torque locked
due to left and right suspension height differ
-
ences. This condition is due to driving surface
differences or vehicle loading. In order for the
stabilizer/sway bar to disconnect/reconnect,
the right and left halves of the bar must be
aligned. This alignment may require that the
vehicle be driven onto level ground or rocked
from side to side.
To return to the On-Road mode, push the SWAY
BAR button again.
WARNING!
Do not disconnect the stabilizer bar and drive
on hard surfaced roads or at speeds above
18 mph (29 km/h), you may lose control of
the vehicle, which could result in serious
injury or death. The front stabilizer bar
enhances vehicle stability and assists in
maintaining control of the vehicle. The system
monitors vehicle speed and will attempt to
reconnect the stabilizer bar at speeds over
18 mph (29 km/h). This is indicated by a
flashing off road light and solid on road light.
Once vehicle speed is reduced below 14 mph
(22 km/h), the system will attempt to return
to the Off-Road mode.

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STARTING AND OPERATING261
SAFE OFF-ROAD DRIVING — POWER
WAGON ONLY
OFF-ROAD DRIVING TIPS AND VEHICLE
C
HARACTERISTICS
Your vehicle has excellent on and off-road
capabilities. These off-road capabilities will
allow you to explore those wilderness trails
where few travel, providing a source of exciting
and satisfying recreation. Before you venture
out, you should contact your local governmental
agency to determine the designated Off-Road
Vehicle (ORV) trails or recreation areas. You
should always tread lightly and only use
established roads, trails or ORV recreational
areas. The National Forest Service, Bureau of Land
Management, or local Department of Natural
Resources are a wealth of information and
usually have maps with marked trails.
Skid Plates And Underbody Protection
Steel skid plates protect the major driveline
components of the truck including the fuel tank,
transfer case and steering damper. In addition,
this vehicle is equipped with boxed cross
members and fore/aft rails. This additional
protection allows the vehicle to be utilized in
severe off-road situations that would be
considered impassable by a normal truck.
Ramp Travel Index (RTI)

The RTI is the distance, in inches, that you can
drive your vehicle with one wheel on a 20-degree
ramp without lifting any other wheel off the
ground. This distance up the ramp divided by the
wheelbase of the vehicle and multiplied by 1,000
is the RTI. This vehicle has an RTI of 429
(connected sway bar) or an RTI of 538
(disconnected sway bar), which means you can
articulate one front wheel 22 inches (56 cm) or
27.5 inches (70cm) in the air while the other
three wheels remain in contact with the ground.

Water Fording Characteristics

Water fording characteristic is the vehicle's ability
to cross a body of still water, where the
powertrain and drivetrain are safe from water
ingestion. This vehicle has high water fording
characteristics with the ability to cross a pool of
water, without stopping, 24 inches (60 cm) deep
at a maximum speed of 10 mph (16 km/h) and a
pool of water 30 inches (76 cm) deep at a
maximum speed of 5 mph (8 km/h), both with an
entrance ramp angle of 1.3 degrees.

Simultaneous Brake And Throttle
Operation
Many off-road driving conditions require the
simultaneous use of the brake and throttle (two
footed driving). When climbing rocks, logs, or
other stepped objects, using light brake
pressure with light throttle will keep the vehicle
from jerking or lurching. This technique is also
used when you need to stop and restart a
vehicle on a steep incline.
WARNING!
If the stabilizer/sway bar will not return to
On-Road mode, vehicle stability is reduced.
Do not attempt to drive the vehicle over
18 mph (29 km/h). Driving faster than
18 mph (29 km/h) may cause loss of control
of the vehicle, which could result in serious
injury or death. Contact your local service
center for assistance.
CAUTION!
The door sill height is 25 inches (63.5 cm).
Water may intrude into the interior of the
vehicle at greater depths.
5

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STARTING AND OPERATING291
on the inside of glass. In these cases, the
instrument cluster display will show “ACC/FCW
Limited Functionality Clean Front Windshield”
and the system will have degraded
performance.
The “ACC/FCW Limited Functionality Clean
Front Windshield” message can sometimes be
displayed while driving in adverse weather
conditions. The ACC/FCW system will recover
after the vehicle has left these areas. Under
rare conditions, when the camera is not
tracking any vehicles or objects in its path this
warning may temporarily occur.
If weather conditions are not a factor, the driver
should examine the windshield and the camera
located on the back side of the inside rearview
mirror. They may require cleaning or removal of
an obstruction.
When the condition that created limited
functionality is no longer present, the system
will return to full functionality.
NOTE:
If the “ACC/FCW Limited Functionality Clean
Front Windshield” message occurs frequently
(e.g. more than once on every trip) without any snow, rain, mud, or other obstruction, have the
windshield and forward facing camera
inspected at your authorized dealer.
Service ACC/FCW Warning
If the system turns off, and the instrument
cluster displays “ACC/FCW Unavailable Service
Required” or “Cruise/FCW Unavailable Service
Required”, there may be an internal system
fault or a temporary malfunction that limits ACC
functionality. Although the vehicle is still
drivable under normal conditions, ACC will be
temporarily unavailable. If this occurs, try
activating ACC again later, following an ignition
cycle. If the problem persists, see your
authorized dealer.
PRECAUTIONS WHILE DRIVING WITH
ACC
In certain driving situations, ACC may have
detection issues. In these cases, ACC may
brake late or unexpectedly. The driver needs to
stay alert and may need to intervene. NOTE:
Aftermarket add-ons such as snow plows, lift
kits, and brush/grille bars can hinder module
performance. Ensure the radar/camera has
no obstructions in the field of view.
Height modifications can limit module perfor
-
mance and functionality.
Do not put stickers or easy passes over the
camera/radar field of view.
Any modifications to the vehicle that may
obstruct the field of view of the radar/camera
are not recommended.
Cleaning Instructions
Dust and dirt can accumulate on the cover and
block the camera lens. Clean the camera lens
with a soft microfiber cloth, being careful not to
damage or scratch the module.
5

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326STARTING AND OPERATING
Gross Axle Weight Rating (GAWR)
The GAWR is the maximum capacity of the front
and rear axles. Distribute the load over the front
and rear axles evenly. Make sure that you do
not exceed either front or rear GAWR. Refer to
“Vehicle Loading/Vehicle Certification Label” in
“Starting And Operating” for further
information.
Tongue Weight (TW)
The tongue weight is the downward force
exerted on the hitch ball by the trailer. You must
consider this as part of the load on your vehicle.
Trailer Frontal Area
The frontal area is the maximum height
multiplied by the maximum width of the front of
a trailer.
Trailer Sway Control
The trailer sway control can be a mechanical
telescoping link that can be installed between
the hitch receiver and the trailer tongue that
typically provides adjustable friction associated
with the telescoping motion to dampen any
unwanted trailer swaying motions while
traveling.
If equipped, the electronic Trailer Sway Control
(TSC) recognizes a swaying trailer and
automatically applies individual wheel brakes
and/or reduces engine power to attempt to
eliminate the trailer sway.
Weight-Carrying Hitch
A weight-carrying hitch supports the trailer
tongue weight, just as if it were luggage located
at a hitch ball or some other connecting point of
the vehicle. These kinds of hitches are the most
popular on the market today and they are
commonly used to tow small and medium sized
trailers.
Weight-Distributing Hitch
A weight-distributing system works by applying
leverage through spring (load) bars. They are
typically used for heavier loads to distribute
trailer tongue weight to the tow vehicle's front
axle and the trailer axle(s). When used in
accordance with the manufacturer's directions,
it provides for a more level ride, offering more
consistent steering and brake control, thereby
enhancing towing safety. The addition of a
friction/hydraulic sway control also dampens
sway caused by traffic and crosswinds and
contributes positively to tow vehicle and trailer
stability. Trailer Sway Control (TSC) and a weight
distributing (load equalizing) hitch are
recommended for heavier Tongue Weights (TW)
and may be required depending on vehicle and
trailer configuration/loading to comply with
GAWR requirements.
WARNING!
It is important that you do not exceed the
maximum front or rear GAWR. A dangerous
driving condition can result if either rating is
exceeded. You could lose control of the
vehicle and have a collision.

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STARTING AND OPERATING327

With Weight-Distributing Hitch (Correct) Without Weight-Distributing Hitch (Incorrect)
Improper Adjustment Of Weight-Distributing Hitch (Incorrect)
Recommended Distribution Hitch Adjustment
Towing With 2500/3500 Air Suspension

1. Position the truck to be ready to connect to
the trailer (do not connect the trailer).

NOTE:
Normal Ride Height (NRH) or Alternate Trailer
Height (ATH) can be used. The vehicle must
remain in the engine running position while
attaching a trailer for proper leveling of the air
suspension system. It may not be possible to
enter Alternate Trailer Height (ATH) while lightly
loaded.
2. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H1.
3. Attach the trailer to the vehicle without the weight distribution bars connected.
4. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H2.
WARNING!
An improperly adjusted weight distributing
hitch system may reduce handling, stability
and braking performance and could result
in a collision.
Weight distributing systems may not be
compatible with surge brake couplers.
Consult with your hitch and trailer manufac -
turer or a reputable Recreational Vehicle
dealer for additional information.
5

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328STARTING AND OPERATING
5. Install and adjust the tension in the weight
distributing bars per the manufacturers’
recommendations so that the height of the
front fender is approximately (H2-H1)/
2+H1 (about 1/2 the difference between
H2 and H1 above normal ride height [H1]).
6. Perform a visual inspection of the trailer and weight distributing hitch to confirm
manufacturers’ recommendations have
been met.
NOTE:
For all towing conditions, we recommend towing
with TOW/HAUL mode engaged. Towing With All Other 2500/3500 (Non-Air
Suspension)

1. Position the truck to be ready to connect to
the trailer (do not connect the trailer).

2. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H1.
3. Attach the trailer to the vehicle without the weight distribution bars connected.
4. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H2.
5. Install and adjust the tension in the weight distributing bars per the manufacturers’
recommendations so that the height of the
front fender is approximately (H2-H1)/
2+H1 (about 1/2 the difference between
H2 and H1 above normal ride height [H1]).
6. Perform a visual inspection of the trailer and weight distributing hitch to confirm
manufacturers’ recommendations have
been met. NOTE:
For all towing conditions, we recommend towing
with TOW/HAUL mode engaged.
Fifth-Wheel Hitch

The fifth-wheel hitch is a special high platform with
a coupling that mounts over the rear axle of the
tow vehicle in the truck bed. It connects a vehicle
and fifth-wheel trailer with a coupling king pin.

Your truck may be equipped with a fifth wheel
hitch option. Refer to the separately provided
fifth wheel hitch safety, care, assembly, and
operating instructions.
Gooseneck Hitch
The gooseneck hitch employs a pivoted
coupling arm which attaches to a ball mounted
in the bed of a pickup truck. The coupling arm
connects to the hitch mounted over the rear
axle in the truck bed.
Measurement
Example Example 2500/
3500 Height (mm)
H1 1030
H2 1058
H2-H1 28
(H2-H1)/2 14
(H2-H1)/2 + H1 1044
Measurement
Example Example 2500/
3500 Height (mm)
H1 1030
H2 1058
H2-H1 28
(H2-H1)/2 14
(H2-H1)/2 + H1 1044

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