2020 Ram 2500 air suspension

5
STARTING AND OPERATING
STARTING THE ENGINE — GAS ENGINE ......... 211Automatic Transmission ............................211
Tip Start Feature .......................................211
Keyless Enter-N-Go — Ignition ...................211
Normal Starting Using ENGINE START/
STOP Button ...............................................212 Cold Weather Operation (Below –22°F Or
−30°C) ......................................................215 After Starting ..............................................215
STARTING THE ENGINE — DIESEL ENGINE..... 215
Automatic Transmission ............................215
Keyless Enter-N-Go — Ignition ...................216
Extreme Cold Weather...............................218
Normal Starting Procedure — Engine
Manifold Air Temperature Above 66° F
(19° C)........................................................ 218 Starting Procedure — Engine Manifold Air
Temperature 0°F To 66°F (–18°C to
19°C) ..........................................................219 Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C) ..............220 Starting Fluids ............................................221 NORMAL OPERATION — DIESEL ENGINE ........221
Cold Weather Precautions ........................ 222
Engine Idling ............................................. 224
Noise........................................................... 225
Stopping The Engine ................................. 225
Idle Shutdown ............................................ 226
Programmable Maximum Vehicle
Speed ......................................................... 226 Operating Precautions............................... 226
Cooling System Tips .................................. 226
ENGINE BLOCK HEATER — GAS ENGINE (IF
EQUIPPED) ..........................................................227
ENGINE BLOCK HEATER — DIESEL ENGINE (IF
EQUIPPED) ......................................................... 227
Block Heater Usage ................................... 228
ENGINE BREAK-IN RECOMMENDATIONS — GAS
ENGINE ................................................................ 228
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE...................................................228
PARKING BRAKE ............................................... 229
DIESEL EXHAUST BRAKE — ENGINE BRAKING
(IF EQUIPPED) ....................................................230
AUTOMATIC TRANSMISSION ........................... 231
Ignition Park Interlock ............................... 232
Brake/Transmission Shift Interlock
System ....................................................... 232 Eight-Speed Automatic Transmission — If
Equipped .................................................... 233 Six-Speed Automatic Transmission — If
Equipped .................................................... 237
AUXILIARY SWITCHES — IF EQUIPPED ........... 243
ACTIVE NOISE CANCELLATION ........................ 243
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 244
Four-Position Electronically Shifted Transfer
Case — If Equipped ................................... 244
Manually Shifted Transfer Case —
If Equipped ................................................. 247
AIR SUSPENSION SYSTEM — IF EQUIPPED.... 250
Description ................................................. 250
Air Suspension Modes .............................. 251
Instrument Cluster Display Messages ..... 251
Operation ................................................... 251
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED) ......................... 252
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY .................................................... 253

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GETTING TO KNOW YOUR INSTRUMENT PANEL133
Door Open Warning Light
This indicator will illuminate when a
door is ajar/open and not fully closed.
NOTE:
If the vehicle is moving there will also be a single
chime.
Yellow Warning Lights
Adaptive Cruise Control (ACC) Fault Warning
Light — If Equipped
This warning light will illuminate to
indicate a fault in the ACC system.
Contact a local authorized dealer for
service.
For further information, refer to “Adaptive
Cruise Control (ACC)” in “Starting And Oper -
ating.”
Air Suspension Fault Warning Light — If
Equipped
This light will illuminate when a fault
is detected with the air suspension
system.
Refer to “Air Suspension System — If Equipped”
in “Starting And Operating” for further informa -
tion.
Engine Check/Malfunction Indicator Warning
Light (MIL)
The Engine Check/Malfunction Indi -
cator Light (MIL) is a part of an
Onboard Diagnostic System called
OBD II that monitors engine and auto -
matic transmission control systems. This warning light will illuminate when the ignition is
in the ON/RUN position before engine start. If
the bulb does not come on when turning the
ignition switch from OFF to ON/RUN, have the
condition checked promptly.
Certain conditions, such as a loose or missing
gas cap, poor quality fuel, etc., may illuminate
the light after engine start. The vehicle should
be serviced if the light stays on through several
typical driving styles. In most situations, the
vehicle will drive normally and will not require
towing.
When the engine is running, the MIL may flash
to alert serious conditions that could lead to
immediate loss of power or severe catalytic
converter damage. The vehicle should be
serviced by an authorized dealer as soon as
possible if this occurs.
WARNING!
If you continue operating the vehicle when
the Transmission Temperature Warning Light
is illuminated you could cause the fluid to boil
over, come in contact with hot engine or
exhaust components and cause a fire.
CAUTION!
Continuous driving with the Transmission
Temperature Warning Light illuminated will
eventually cause severe transmission
damage or transmission failure.
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GETTING TO KNOW YOUR INSTRUMENT PANEL137
Service Forward Collision Warning (FCW)
Light — If Equipped
This warning light will illuminate to
indicate a fault in the Forward Colli-
sion Warning System. Contact an
authorized dealer for service.
Refer to "Forward Collision Warning (FCW)" in
"Safety" for further information.
Service 4WD Warning Light — If Equipped
This warning light will illuminate to
signal a fault with the 4WD system. If
the light stays on or comes on during
driving, it means that the 4WD system
is not functioning properly and that service is
required. We recommend you drive to the
nearest service center and have the vehicle
serviced immediately.
Speed Control Fault Warning Light
This warning light will illuminate to
indicate the Speed Control System is
not functioning properly and service is
required. Contact an authorized
dealer.
Sway Bar Fault Warning Light
This light will illuminate when there is
a fault in the sway bar disconnect
system.
Refer to “Stabilizer/Sway Bar System — Power
Wagon Only” in “Starting And Operating” for
further information.
Yellow Indicator Lights
Forward Collision Warning Off Indicator Light
— If Equipped
This indicator light illuminates to indi -
cate that Forward Collision Warning is
off.
Refer to “Auxiliary Driving Systems” in “Safety”
for further information.
Air Suspension Payload Protection Indicator
Light — If Equipped
This indicator light will illuminate to
indicate that the maximum payload
may have been exceeded or load
leveling cannot be achieved at its
current ride height. Protection Mode will auto -
matically be selected in order to “protect” the air suspension system, air suspension adjust
-
ment is limited due to payload.
TOW/HAUL Indicator Light
This indicator light will illuminate
when TOW/HAUL mode is selected.
Refer to “Trailer Towing” in “Starting
And Operating” for further informa -
tion.
Cargo Light — If Equipped
This indicator light will illuminate
when the cargo light is activated by
pushing the cargo light button on the
headlight switch.
Cold Ambient Derate Mode Indicator Light —
If Equipped
This indicator light will illuminate
when a derate (engine power reduc -
tion) is activated for protection of the
turbocharger in cold ambient
temperatures.
For further information, refer to “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel”.
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138GETTING TO KNOW YOUR INSTRUMENT PANEL
Diesel Exhaust Brake Indicator Light — If
Equipped
This indicator light will illuminate
when the Diesel Exhaust Brake has
been activated, and is in full strength
mode.
Refer to “Diesel Exhaust Brake (Engine
Braking)” in “Starting And Operating” for further
information.
Sway Bar Indicator Light — If Equipped
This indicator light will illuminate
when the front sway bar is discon -
nected.
Refer to “Stabilizer/Sway Bar System — Power
Wagon Only” in “Starting And Operating” for
further information.
Snowplow Mode Indicator Light — If Equipped
This indicator light will illuminate
when Snowplow Mode has been acti -
vated.
Refer to “Snowplow” in “Starting And Oper -
ating” for further information.
Air Suspension Alternate Trailer Height
Indicator Light — If Equipped
This light will illuminate when the air
suspension system is set to the Alter -
nate Trailer Height setting.
Refer to “Air Suspension System — If Equipped”
in “Starting And Operating” for further informa -
tion.
Air Suspension Bed Lowering Mode Indicator
Light — If Equipped
This light will illuminate when the Bed
Lowering Mode procedure is
complete.
Refer to “Air Suspension System — If Equipped”
in “Starting And Operating” for further informa -
tion.
Air Suspension Ride Height Raising Indicator
Light — If Equipped
This light will blink and alert the driver
that the vehicle is changing to a
higher ride height.
Refer to “Air Suspension System — If Equipped”
in “Starting And Operating” for further informa -
tion.
Air Suspension Ride Height Lowering
Indicator Light — If Equipped
This light will blink and alert the driver
that the vehicle is changing to a lower
ride height.
Refer to “Air Suspension System — If Equipped”
in “Starting And Operating” for further informa -
tion.
Front And Rear Axle Lock Indicator Light
This light indicates when the front,
rear, or both axles have been locked.
The telltale will display the lock icon
on the front and rear axles to indicate
the current lock status.
Rear Axle Lock Indicator Light
This light indicates when the rear axle
lock has been activated.
Refer to “Four Wheel Drive Operation — If
Equipped” in “Starting And Operating” for
further information.

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250STARTING AND OPERATING
Transfer Case Position Indicator Light
The “Transfer Case Position Indicator Light” in
the instrument cluster is used to alert the driver
that the front axle is fully engaged and all four
wheels are driving.
AIR SUSPENSION SYSTEM — IF EQUIPPED
Description
This air suspension system is a rear leveling ride
height system. The main purpose of this system
is to maintain the truck’s rear ride height level.
There are two selectable heights that can be
chosen based on your operating conditions.
The system requires that the ignition be in the
ON/RUN position or the engine running with
zero vehicle speed for all user requested
changes and load leveling.
Rear Leveling Ride Height Switch

Normal Ride Height (NRH) – This is the standard
position of the suspension and is meant for
normal driving. It will automatically adjust to
maintain the rear ride height as conditions
change.
Alternate Trailer Height (ATH) – Lowers the
vehicle approximately 1 inch (25 mm) for a level
truck, to be used as required while trailer
towing. It will automatically adjust to maintain
the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air suspen-
sion system will continue to load level after the
vehicle has been turned off for 10 minutes
without compressor activation. This allows for
easy removal of a trailer and/or load from the
back of the truck by maintaining the ride height.
After 10 minutes you will need to turn the igni -tion to the run position for the air suspension to
re-level due to addition/removal of load in the
vehicle. If the air suspension system is disabled
using the settings menu (Tire Jack Mode, Trans
-
port Mode, Alignment Mode, or Bed Lowering
Mode) the system will remain disabled when
the vehicle is turned off. Reactivating the air
suspension can be accomplished via the
settings menu or driving the vehicle above
5 mph (8 km/h) for Tire Jack Mode, Alignment
Mode, Transport Mode and Bed Lowering
Mode.
NOTE:
Most 3500 models will not lower to Alternate
Trailer Height (ATH) when unloaded.
Refer to “Trailer Towing” in “Starting And
Operating” for further information.
WARNING!
The air suspension system uses a high
pressure volume of air to operate the system.
To avoid personal injury or damage to the
system, see your authorized dealer for
service.

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STARTING AND OPERATING251
Air Suspension Modes
The air suspension system has multiple modes
to protect the system in unique situations:
Tire/Jack Mode
To assist with changing a tire, the air suspen -
sion system has a feature which allows the
automatic leveling to be disabled. This mode is
intended to be enabled with the engine running.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” or
“Uconnect Settings” in “Multimedia” (if
equipped with a touch screen radio) for further
information.
NOTE:
This mode is intended to be enabled with the
engine running.
Transport Mode
For towing your vehicle with four wheels off the
road, the air suspension system has a feature
which will put the vehicle below Normal Ride
Height (NRH) and disable the automatic load
leveling system. This mode is intended to be
enabled with engine running. Refer to “Instru -
ment Cluster Display” in “Getting To Know Your
Instrument Panel” or “Uconnect Settings” in
“Understanding Your Instrument Panel” if equipped with a touch screen radio for further
information.
NOTE:
This mode is intended to be enabled with the
engine running.
Wheel Alignment Mode
Before performing a wheel alignment this mode
must be enabled. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in “Multimedia”
(if equipped with a touch screen radio) for
further information.
NOTE:
This mode is intended to be enabled with the
engine running.
Bed Lowering Mode
This setting is used to lower the rear suspension
to the lowest possible height and disable the air
suspension system. It enables easier loading/
unloading of the truck and makes it easier to
hook up trailers. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in “Under
-
standing Your Instrument Panel” if equipped with a touch screen radio for further informa
-
tion.
Protection Strategy
In order to “protect” the air suspension system,
the vehicle will disable load leveling as required
(suspension overloaded, battery charge low,
etc.). Load leveling will automatically resume as
soon as system operation requirements are
met. See your authorized dealer if system does
not resume.
Instrument Cluster Display Messages
When the appropriate conditions exist, a
message will appear in the instrument cluster
display. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
An audible chime will be heard whenever a
system error has been detected.
See your authorized dealer for system service if
normal operation does not resume.
Operation
Pushing the Alternate Trailer Height (ATH)
button once while at Normal Ride Height (NRH),
will lower the vehicle to Alternate Trailer Height
(ATH) and will illuminate the LED.
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320STARTING AND OPERATING
distributing (load equalizing) hitch are recom -
mended for heavier Tongue Weights (TW) and
may be required depending on vehicle and
trailer configuration/loading to comply with
GAWR requirements.

With Weight-Distributing Hitch (Correct) Without Weight-Distributing Hitch (Incorrect)
Improper Adjustment Of Weight-Distributing Hitch (Incorrect)
Recommended Distribution Hitch Adjustment
Towing With 2500/3500 Air Suspension

1. Position the truck to be ready to connect to
the trailer (do not connect the trailer).

NOTE:
Normal Ride Height (NRH) or Alternate Trailer
Height (ATH) can be used. The vehicle must
remain in the engine running position while
attaching a trailer for proper leveling of the air
suspension system. It may not be possible to
enter Alternate Trailer Height (ATH) while lightly
loaded.
2. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H1.
3. Attach the trailer to the vehicle without the weight distribution bars connected.
4. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H2.
WARNING!
An improperly adjusted weight distributing
hitch system may reduce handling, stability
and braking performance and could result
in a collision.
Weight distributing systems may not be
compatible with surge brake couplers.
Consult with your hitch and trailer manufac -
turer or a reputable Recreational Vehicle
dealer for additional information.

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STARTING AND OPERATING321
5. Install and adjust the tension in the weight
distributing bars per the manufacturers’
recommendations so that the height of the
front fender is approximately (H2-H1)/
2+H1 (about 1/2 the difference between
H2 and H1 above normal ride height [H1]).
6. Perform a visual inspection of the trailer and weight distributing hitch to confirm
manufacturers’ recommendations have
been met.
NOTE:
For all towing conditions, we recommend towing
with TOW/HAUL mode engaged. Towing With All Other 2500/3500 (Non-Air
Suspension)

1. Position the truck to be ready to connect to
the trailer (do not connect the trailer).

2. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H1.
3. Attach the trailer to the vehicle without the weight distribution bars connected.
4. Measure the height of the top of the front wheel opening on the fender to ground, this
is height H2.
5. Install and adjust the tension in the weight distributing bars per the manufacturers’
recommendations so that the height of the
front fender is approximately (H2-H1)/
2+H1 (about 1/2 the difference between
H2 and H1 above normal ride height [H1]).
6. Perform a visual inspection of the trailer and weight distributing hitch to confirm
manufacturers’ recommendations have
been met. NOTE:
For all towing conditions, we recommend towing
with TOW/HAUL mode engaged.
Fifth-Wheel Hitch
The fifth-wheel hitch is a special high platform
with a coupling that mounts over the rear axle of
the tow vehicle in the truck bed. It connects a
vehicle and fifth-wheel trailer with a coupling
king pin.
Your truck may be equipped with a fifth wheel
hitch option. Refer to the separately provided
fifth wheel hitch safety, care, assembly, and
operating instructions.
Measurement
Example Example 2500/
3500 Height (mm)
H1 1030
H2 1058
H2-H1 28
(H2-H1)/2 14
(H2-H1)/2 + H1 1044
Measurement
Example Example 2500/
3500 Height (mm)
H1 1030
H2 1058
H2-H1 28
(H2-H1)/2 14
(H2-H1)/2 + H1 1044
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