2020 Ram 2500 steering wheel

IN CASE OF EMERGENCY341
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console light located between
the ASSIST and SOS buttons will continuously
be illuminated red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact your dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact your dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
Delayed accessories mode is active.
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard
-
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
6

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IN CASE OF EMERGENCY353
For 2500/3500 Single Rear Wheel (SRW)
models, use the flat end of the lug wrench to
hook and pull off the hub cap. Find the opening
in the hub cap, insert the lug wrench, and pull
off the cap. If you need to pry against the wheel,
protect the wheel surface.

Lug Wrench Insertion Location — Hub Cap

On 3500 models with Dual Rear Wheels (DRW),
you must first remove the hub caps—use the
procedure noted for the single rear wheel. For
the wheel covers (wheel skins), insert the flat
end of the lug wrench between the outer edge
of the wheel cover and the wheel. Pry against
the wheel to remove the wheel cover. Repeat
this procedure around the wheel until the cover
pops off.
Lug Wrench Insertion Location — Wheel Cover

Replace the wheel covers using a rubber mallet
to ease the installation. Align the wheel cover
vent holes to the wheel vent holes. Tap on the
wheel cover as needed to firmly seat it evenly
around the wheel.FUSES
CAUTION!
Use a pulling motion to remove the hub
cap. Do not use a twisting motion when
removing the hub cap, damage to the hub
cap; finish may occur.
The rear hub caps on the dual rear wheel
has two pull off notches. Make sure that the
hook of the jack handle driver is located
squarely in the cap notch before attempting
to pull off.
WARNING!
When replacing a blown fuse, always use
an appropriate replacement fuse with the
same amp rating as the original fuse. Never
replace a fuse with another fuse of higher
amp rating. Never replace a blown fuse with
metal wires or any other material. Do not
place a fuse inside a circuit breaker cavity
or vice versa. Failure to use proper fuses
may result in serious personal injury, fire
and/or property damage.
Before replacing a fuse, make sure that the
ignition is off and that all the other services
are switched off and/or disengaged.
If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
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IN CASE OF EMERGENCY357
F3730 Amp Pink –Fuel Heater #2, Aux Relay 2 – If Equipped (HD Only)
SSV (DS 1500 Only)
F38 30 Amp Pink –Integrated Trailer Brake Module – If Equipped (HD Only)
Power Inverter 115 Volts AC – If Equipped (DS 1500 Only)
F39 20 Amp Blue –Power Outlet – SSV Only
F40 –10 Amp Red Ventilated Seats – If Equipped (HD Only)
F41 –10 Amp Red Active Grille Shutter / Active Air Dam – If Equipped
F42 –20 Amp Yellow Horn
F43 –15 Amp Blue Heated Steering Wheel – If Equipped (HD Only)
F44 –10 Amp Red Diagnostic Port
F46 –10 Amp RedUpfitters Relay Coil – If Equipped (HD Only)
Spare (DS 1500 Only)
F49 –10 Amp RedInstrument Panel Cluster / HVAC (DS 1500 Only)
Instrument Cluster / MOD CSG (HD Only)
F50 –20 Amp Yellow Air Suspension Control Module – If Equipped
F51 –10 Amp RedIgnition Node Module / Keyless Ignition Node Module,
Radio Frequency Hub Module / Electric Steering Column
Lock - If Equipped
F52 –5 Amp Tan Battery Sensor
F53 –20 Amp Yellow Trailer Tow – Left Turn/Stop Lights - If Equipped
F54 –20 Amp Yellow Non Memory Adjustable Pedals - If Equipped
F56 –15 Amp Blue Additional Diesel Content - If Equipped (DS 1500 Only)
CavityCartridge Fuse Micro Fuse Description
6

20_DJD2_OM_EN_USC_t.book Page 357

IN CASE OF EMERGENCY361
F90/F91 –20 Amp Yellow IGN or BATT Customer Selectable – If Equipped (HD Only)
Power Outlet (Rear Seats) Customer Selectable (DS 1500
Only)
F93 –20 Amp Yellow Cigar Lighter - If Equipped
F94 –10 Amp RedShift-By-Wire / Transfer Case Switch (DS 1500 Only)
Shift-By-Wire / Transfer Case Switch / Module TPM Trailer
(HD Only) / Module Gateway Can-C Trailer TPM (HD Only)
F95 –10 Amp RedRearview Camera / Park Assist / CHMSL Camera / Blind
Spot Sensor / Surround View Camera (HD Only)
Rear Camera / Park Assist / Blind Spot Sensor / Compass
(DS 1500 Only)
F96 –10 Amp RedRear Seat Heater Switch / Trunk Lamp With Flashlamp
Charger / Truck Lamp - If Equipped (DS 1500 Only)
Trailer Camera – If Equipped (HD Only)
F97 –25 Amp ClearRear Heated Seats And Heated Steering Wheel – If
Equipped (DS 1500 Only)
F97 –20 Amp Yellow Front Heated Seat Passenger – If Equipped (HD Only)
F98 –25 Amp Clear Front Heated Seats – If Equipped (DS 1500 Only)
F98 –20 Amp Yellow Front Heated Seat Driver – If Equipped (HD Only)
F99 –10 Amp RedHVAC / DASM (DS 1500 Only)
HVAC / In-Car Temperature Sensor / CSG MOD (HD Only)
F100 –10 Amp Red Upfitters – If Equipped (HD Only)
F101 –15 Amp Blue SSV Only
CavityCartridge Fuse Micro Fuse Description
6

20_DJD2_OM_EN_USC_t.book Page 361

IN CASE OF EMERGENCY365
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION
If a malfunction occurs and the gear selector
cannot be moved out of the PARK position, you
can use the following procedure to temporarily
move the gear selector:

1. Turn the engine OFF.

2. Firmly apply the parking brake.
3. Tilt the steering wheel to the full up position.
4. Press and maintain firm pressure on the
brake pedal. 5. Insert a screwdriver or similar tool into the
access port (ringed circle) on the bottom of
the steering column, and push and hold the
override release lever up.

Gear Selector Override Access Port Location Gear Selector Override Access Port Engaging The Access Port

6. Move the gear selector to the NEUTRAL position.
7. The vehicle may then be started in NEUTRAL.
CAUTION!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular devices,
etc.). Eventually, if plugged in long enough
without engine operation, the vehicle’s
battery will discharge sufficiently to degrade
battery life and/or prevent the engine from
starting.
6

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IN CASE OF EMERGENCY367
To Reset The Manual Park Release:

1. Push the locking tab to the right, to unlock
the lever.

2. Rotate the Manual Park Release lever forward to its original position, until the
locking tab snaps into place to secure the
lever.
3. Pull gently on the tether strap to confirm that the lever is locked in its stowed posi-
tion.
4. Re-install the access cover.
IF YOUR ENGINE OVERHEATS
In any of the following situations, you can
reduce the potential for overheating by taking
the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL, but do not increase the
engine idle speed while preventing vehicle
motion with the brakes. NOTE:
There are steps that you can take to slow down
an impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off.
The A/C system adds heat to the engine
cooling system and turning the A/C off can
help remove this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the
heater core to act as a supplement to the
radiator and aids in removing heat from the
engine cooling system.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Then
shift back and forth between DRIVE (D) and
REVERSE (R), while gently pressing the acceler
-
ator. Use the least amount of accelerator pedal
pressure that will maintain the rocking motion,
without spinning the wheels or racing the
engine.
WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from
your radiator. If you see or hear steam coming
from under the hood, do not open the hood
until the radiator has had time to cool. Never
try to open a cooling system pressure cap
when the radiator or coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could
damage your vehicle. If the temperature
gauge reads HOT (H), pull over and stop the
vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on HOT (H), and you hear continuous
chimes, turn the engine off immediately and
call for service.
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370IN CASE OF EMERGENCY
If the key fob is unavailable or the vehicle's
battery is discharged, refer to ”Manual Park
Release” in this section for instructions on
shifting the transmission out of PARK for
towing.
Two-Wheel Drive Models
The manufacturer recommends towing your
vehicle with all four wheels OFF the ground
using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be
towed (with rear wheels ON the ground) under
the following conditions:
The transmission must be in NEUTRAL. NOTE:
Refer to “Manual Park Release” in this section
for instructions on shifting the transmission to
NEUTRAL when the engine is OFF.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed
30 miles (48 km) for 8–speed transmission.
The towing distance must not exceed
15 miles (24 km) for 6–speed transmission.
If the transmission is not operable, or the
vehicle must be towed faster than 30 mph
(48 km/h) or farther than 30 miles (48 km) for 8–speed transmission, tow with the rear wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed, or with the front wheels
raised and the rear wheels on a towing dolly, or
(when using a suitable steering wheel stabilizer
to hold the front wheels in the straight position)
with the rear wheels raised and the front wheels
on the ground.
Four-Wheel Drive Models
The manufacturer recommends towing with all
wheels OFF the ground. Acceptable methods
are to tow the vehicle on a flatbed or with one
end of vehicle raised and the opposite end on a
towing dolly.
If flatbed equipment is not available, and the
transfer case is operable, the vehicle may be
towed (in the forward direction, with ALL wheels
on the ground), IF the transfer case is in
NEUTRAL (N) and the transmission is in PARK.
Refer to “Recreational Towing” in “Starting And
Operating” for further information and detailed
instructions.
CAUTION!
Do not use sling type equipment when
towing. Vehicle damage may occur.
When securing the vehicle to a flat bed
truck, do not attach to front or rear suspen -
sion components. Damage to your vehicle
may result from improper towing.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.

20_DJD2_OM_EN_USC_t.book Page 370

432SERVICING AND MAINTENANCE
Tire Types
All Season Tires — If Equipped
All Season tires provide traction for all seasons
(Spring, Summer, Autumn, and Winter). Traction
levels may vary between different all season
tires. All season tires can be identified by the
M+S, M&S, M/S or MS designation on the tire
sidewall. Use all season tires only in sets of four;
failure to do so may adversely affect the safety
and handling of your vehicle.
Summer Or Three Season Tires — If Equipped
Summer tires provide traction in both wet and
dry conditions, and are not intended to be
driven in snow or on ice. If your vehicle is
equipped with Summer tires, be aware these
tires are not designed for Winter or cold driving
conditions. Install Winter tires on your vehicle
when ambient temperatures are less than 40°F
(5°C) or if roads are covered with ice or snow. For more information, contact an authorized
dealer.
Summer tires do not contain the all season
designation or mountain/snowflake symbol on
the tire sidewall. Use Summer tires only in sets
of four; failure to do so may adversely affect the
safety and handling of your vehicle.
Snow Tires
Some areas of the country require the use of
snow tires during the Winter. Snow tires can be
identified by a “mountain/snowflake” symbol
on the tire sidewall.
If you need snow tires, select tires
equivalent in size and type to the orig -
inal equipment tires. Use snow tires
only in sets of four; failure to do so
may adversely affect the safety and handling of
your vehicle.
WARNING!
Do not use a tire, wheel size, load rating, or
speed rating other than that specified for
your vehicle. Some combinations of unap -
proved tires and wheels may change
suspension dimensions and performance
characteristics, resulting in changes to
steering, handling, and braking of your
vehicle. This can cause unpredictable
handling and stress to steering and
suspension components. You could lose
control and have a collision resulting in
serious injury or death. Use only the tire and
wheel sizes with load ratings approved for
your vehicle.
Never use a tire with a smaller load index or
capacity, other than what was originally
equipped on your vehicle. Using a tire with
a smaller load index could result in tire
overloading and failure. You could lose
control and have a collision.
Failure to equip your vehicle with tires
having adequate speed capability can
result in sudden tire failure and loss of
vehicle control.
CAUTION!
Replacing original tires with tires of a
different size may result in false speedometer
and odometer readings.
WARNING!
Do not use Summer tires in snow/ice
conditions. You could lose vehicle control,
resulting in severe injury or death. Driving too
fast for conditions also creates the possibility
of loss of vehicle control.

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