2020 Ram 2500 WARRANTY

TECHNICAL SPECIFICATIONS447
Problems that result from using gasoline
containing more than 15% ethanol (E-15) or
gasoline containing methanol are not the
responsibility of the manufacturer and may void
or not be covered under New Vehicle Limited
Warranty.
Do Not Use E-85 In Non-Flex Fuel Vehicles
Non-Flex Fuel Vehicles (FFV) are compatible
with gasoline containing up to 15% ethanol
(E-15). Use of gasoline with higher ethanol
content may void the New Vehicle Limited
Warranty.
If a Non-FFV vehicle is inadvertently fueled with
E-85 fuel, the engine will have some or all of
these symptoms:
Operate in a lean mode.
OBD II Malfunction Indicator Light on.
Poor engine performance.
Poor cold start and cold drivability.
Increased risk for fuel system component
corrosion.
CNG And LP Fuel System Modifications
Modifications that allow the engine to run on
Compressed Natural Gas (CNG) or Liquid
Propane (LP) may result in damage to the
engine, emissions, and fuel system compo -
nents. Problems that result from running CNG
or LP are not the responsibility of the manufac -
turer and may void or not be covered under the
New Vehicle Limited Warranty.
MMT In Gasoline
Methylcyclopentadienyl Manganese Tricarbonyl
(MMT) is a manganese-containing metallic addi -
tive that is blended into some gasoline to
increase octane. Gasoline blended with MMT
provides no performance advantage beyond
gasoline of the same octane number without
MMT. Gasoline blended with MMT reduces
spark plug life and reduces emissions system
performance in some vehicles. The manufac -
turer recommends that gasoline without MMT
be used in your vehicle. The MMT content of
gasoline may not be indicated on the gasoline
pump; therefore, you should ask your gasoline
retailer whether the gasoline contains MMT.
MMT is prohibited in Federal and California
reformulated gasoline.
Fuel System Cautions
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni -
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor -
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.8

20_DJD2_OM_EN_USC_t.book Page 447

TECHNICAL SPECIFICATIONS449
NOTE:
If you accidentally fill the fuel tank with gaso -
line on your diesel vehicle, do not start the
vehicle. If you restart your vehicle you risk
damaging the engine and fuel system. Please
call an authorized dealer for service.
A maximum blend of 5% biodiesel meeting
ASTM specification D-975 may be used with
your Cummins diesel engine. (Chassis Cab
models not configured with B20 capability.)
A maximum blend of 20% biodiesel meeting
ASTM specification D-7467 may be used with
your Cummins diesel engine. (Pickup models
and Chassis Cab models configured with
B20 Capability.)
In addition, commercially available fuel addi -
tives are not necessary for the proper opera -
tion of your Cummins diesel engine.
However, if seasonably adjusted fuel is not
available and you are operating below 20°F
(-6°C), Mopar Premium Diesel Fuel Treat -
ment (or equivalent) may be beneficial to
avoid fuel gelling.
No. 1 Ultra Low Sulfur diesel fuel should only
be used where extended arctic conditions
(0°F or -18°C) exist.
Biodiesel Fuel Requirements
Pickup Models And Chassis Cab Models
Ordered With B20 Option
Your vehicle has been validated and approved
for the use of biodiesel in blends up to 20%
(B20) provided that you comply with the require -
ments outlined below. It is important that you
understand and comply with these require -
ments. Failure to comply with Oil Change
requirements for vehicles operating on
biodiesel blends up to B20 will result in prema -
ture engine wear. Such wear is not covered by
the New Vehicle Limited Warranty.
Biodiesel is a fuel produced from renewable
resources typically derived from animal fat,
rapeseed oil (Rapeseed Methyl Ester (RME)
base), or soybean oil (Soy Methyl Ester (SME or
SOME) base). Biodiesel fuel has inherent limita-
tions which require that you understand and
adhere to the following requirements if you use
blends of biodiesel greater then 5% but not
greater than 20% (B6-B20). There are no
unique restrictions for the use of B5. Use of
blends greater than 20% is not approved. Use of
blends greater than 20% can result in engine
damage. Such damage is not covered by the
New Vehicle Limited Warranty.
Fuel Quality — Must Comply With ASTM
Standards
The quality of biodiesel fuel may vary widely.
Only fuel produced by a BQ9000 supplier to the
following specifications may be blended to
meet biodiesel blend (B6–B20) fuel meeting
ASTM specification D-7467:
Pretrodiesel fuel meeting ASTM specification
D-975 and biodiesel fuel (B100) meeting
ASTM specification D-6751.
Fuel Oxidation Stability — Must Use Fuel
Within Six Months Of Manufacture
Biodiesel fuel has poor oxidation stability which
can result in long term storage problems. Fuel
produced to approved ASTM standards, if
stored properly, provides for protection against
fuel oxidation for up to six months.
Fuel Water Separation — Must Use Mopar/
Cummins Approved Fuel Filter Elements
You must use Mopar/Cummins approved fuel
filter elements in both your engine mounted
filter and frame mounted filter.
Biodiesel fuel has a natural affinity to water and
water accelerates microbial growth. Your
Mopar/Cummins filtration system is designed
to provide adequate fuel water separation capa-
bilities.
8

20_DJD2_OM_EN_USC_t.book Page 449

450TECHNICAL SPECIFICATIONS
Bio-Diesel Fuel Properties — Low Ambient
Temperatures
Biodiesel fuel may gel or solidify at low ambient
temperatures, which may pose problems for
both storage and operation. Precautions can be
necessary at low ambient temperatures, such
as storing the fuel in a heated building or a
heated storage tank, or using cold temperature
additives.
Fuel In Oil Dilution — Must Adhere To
Required Oil Change Interval
Fuel dilution of lubricating oil has been
observed with the use of biodiesel fuel. Fuel in
oil must not exceed 5%. To ensure this limit is
met your oil change interval must be main -
tained to the following schedule:
Ram PickUp 2500/3500 Only — 15,000 Miles*
(*unless otherwise notified with a oil service
message)
CAUTION!
Under no circumstances should oil change
intervals exceed 15,000 miles (24 000 km)
pickup or 12,500 miles (20 000 km)
chassis cab if operation occurs with greater
than 5% biodiesel blends. Oil change inter -
vals should not exceed 6 months in either
case. Failure to comply with these Oil
Change requirements for vehicles operating
on biodiesel blends up to B20 may result in
premature engine wear. Such wear is not
covered by the New Vehicle Limited
Warranty.
B20 Biodiesel capable: The engine may
suffer severe damage if operated with
concentrations of Biodiesel higher than
20%.

20_DJD2_OM_EN_USC_t.book Page 450

536
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

20_DJD2_OM_EN_USC_t.book Page 536

CUSTOMER ASSISTANCE537
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
10

20_DJD2_OM_EN_USC_t.book Page 537

538CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

20_DJD2_OM_EN_USC_t.book Page 538

545
Manual Park Release
............................................. 366
Service...................................................... 539
Media Hub..................................................... 525
Memory Seat................................................... 35
Methanol....................................................... 446
Mirrors............................................................. 43Electric Powered......................................... 45
Heated........................................................ 47
Memory....................................................... 35Outside........................................................ 45
Rearview..................................... 43, 44, 338
Trailer Towing.............................................. 46
Modifications/AlterationsVehicle
........................................................ 12Monitor, Tire Pressure System....................... 163
Mopar Parts................................................... 538
MP3 Control.................................................. 525
Multi-Function Control Lever............................ 49
N
Navigation System (Uconnect GPS)
............... 302
New Vehicle Break-In Period.......................... 228
Noise ControlMaintenance............................................. 419
Tampering Prohibited................................ 420
Noise Emission Warranty..................... 419, 420
O
Occupant Restraints
..................................... 171
Octane Rating, Gasoline (Fuel)..................... 446
Off-Pavement Driving (Off-Road).......... 255, 336
Off-Road Driving (Off-Pavement).......... 255, 336
Oil Change Indicator..................................... 385
Oil Filter, Change.......................................... 398Oil Filter, Selection........................................ 398
Oil Pressure Light.......................................... 132
Oil Reset....................................................... 119Oil, Engine................................... 396, 452, 454
Capacity.................................................... 451
Change Interval........................................ 396
Dipstick.................................................... 394
Disposal................................................... 398Filter....................................... 398, 452, 454
Filter Disposal........................................... 398
Identification Logo........................... 396, 397
Materials Added To.................................. 398Pressure Warning Light............................ 132
Recommendation............................ 396, 451
Synthetic.................................................. 398
Viscosity.......................................... 397, 451
Onboard Diagnostic System.......................... 141
Operating Precautions.................................. 141
Operator ManualOwner's Manual
..................................12, 539
Outside Rearview Mirrors.................................45
Overdrive....................................................... 242
Overdrive OFF Switch.................................... 242
Overheating, Engine...................................... 367
P
Paint Care
..................................................... 439
Panic Alarm......................................................15
Parking Brake............................................... 229
ParkSense System, Rear...................... 289, 294Passive Entry....................................................28
Pedals, Adjustable...........................................43
Perform Service Indicator, Reset.................. 385
Pets............................................................... 208
Pickup Box................................................92, 94
Pinch Protection...............................................74
Placard, Tire And Loading Information.......... 426
PowerDistribution Center (Fuses)
....................... 354
Door Locks...................................................27
Mirrors.........................................................45
Outlet (Auxiliary Electrical Outlet)..........88, 90
Seats...........................................................34
Side Steps...................................................28Sliding Rear Window....................................72
Steering.......................................................45
Sunroof........................................................72
Windows......................................................7011

20_DJD2_OM_EN_USC_t.book Page 545

549
Vehicle User Guide In Vehicle Help
............................................ 13
Navigation................................................... 13
Operating Instructions................................. 13
Searching User Guide.................................. 13
Viscosity, Engine Oil....................................... 397
Voice Recognition System (VR)...................... 529Voltmeter....................................................... 221
W
Warning Lights (Instrument Cluster
Descriptions)
................................................. 134
Warnings And Cautions................................... 12
Warranty Information..................................... 538
Washers, Windshield.............................. 56, 394
Washing Vehicle............................................ 440
WaterDriving Through
........................................ 335
Water SeparatorDiesel Fuel
................................................ 403
Wheel And Wheel Tire Care.......................... 434
Wheel And Wheel Tire Trim........................... 434
Wheel Covers................................................ 352Winch............................................................ 264
Accessories.............................................. 266
Operation................................................. 266Rigging Techniques.................................. 272
Usage....................................................... 264
Wind Buffeting.......................................... 72, 73
Window Fogging............................................... 69
Windows..........................................................70
Power...........................................................70
Rear Sliding.................................................72
Reset Auto-Up..............................................71
Windshield Defroster.................................... 209
Windshield Washers....................... 55, 56, 394
Fluid................................................... 55, 394Windshield Wiper Blades.............................. 409
Windshield Wipers...........................................55
Wipers Blade Replacement........................... 409Wipers, Intermittent.........................................55
Wipers, Rain Sensitive.....................................56
Wireless Charging Pad.....................................91
11

20_DJD2_OM_EN_USC_t.book Page 549