2020 MERCEDES-BENZ SPRINTER towing

Pe
rm issible towing me thods Bo
th axle sont he
gr ound Fr
ont axle raised Re
ar axle raised
Ve hicles wit hauto‐
matic transmission and
re ar-wheel drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) Ye
s, if thes teering
wheel is fixe dint he
center position wit ha
st eering wheel lock
Ve hicles wit hall-wheel
drive Ye
s, no fur ther than
31 miles (50 km) at
31 mp h(50 km/h) No
NoTo
toww ithar aisedaxle: towing should be per‐
fo rm ed byatow ing compan y. To
wing away thev ehicle wit hbotha xleson
th eg round #
Obser vethen otes on permissible towing
me thods (/ page207). #
Mak esuret hat theb atter yisc onnected and
ch arge d.
When theb atter yisd ischar ged, thef ollowing sit‐
uations occur:
R The engine canno tbestarted.
R It is no tpossible torelease or appl ythe elec‐
tric parking brake.
R Vehicles with automatic transmission: the
automatic transmission canno tbeshiftedto
position 005Cor005D.
* NO
TEDama gedue to to wing away at
exc essivel yhigh speeds or overlong dis‐
ta nces The driv
etra in could be damaged when towing
at exc essively high speeds or over long dis‐
ta nces. #
Atow ing speed of 30 mph(50 km/h)
mus tnotbe exc eeded. #
Atow ing distanc eof30miles (50 km)
mus tnotbe exc eeded. %
Ve
hicles with automatic transmission
and rear wheel drive: ifth er eisam alfunc‐
tion, thea utomatic transmission ma ybe
loc kedinp osition 005D. If
th ea utomatic transmission cann otbe shif‐
te dtop osition 005C,transpor tthe vehicle
(/ page210).At ow ing vehicle wit hlifting
equipment is requ ired forv ehicle transport. &
WARNING Risk of accident whe ntow ing
av ehicle whic histoo heavy
If th ev ehicle being tow- star tedort owed
aw ay is heavier than thep ermissible gross
mass of your vehicle, thef ollowing situations
can occur:
R The towing eyem aybecome de tach ed.
R The vehicle/trailer combination may
swer veoreve noverturn. #
If ano ther vehicle is tow- star tedor
to we da way,its weight mus tnotexc eed
th ep ermissible gross mass of your own
ve hicle. If
av ehicle needs tobe towe dort ow st arted, its
we ight should no tbegreater that thep ermissible
gross mass of thet ow ing vehicle. #
Information on thev ehicle's permissible gross
mass can be found on thev ehicle identifica‐
tion plat e(/pag e245). #
Vehicles with automatic transmission: do
no to pen thed rive r's or co-driver door ,asthe
automatic transmission will automatically
shif ttop osition 005D. #
Installth et ow ing eye( /pag e211). #
Secu rethet ow ing device. 208
Breakdown assis tance

*
NO
TEDama gedue toincor rect connec‐
tion of thet ow bar #
Onlyconnec tthe towr ope or towb arto
th et ow ing eyes. %
Yo
uc an also secur ethe towing devic etothe
trailer hitch.
* NO
TEDama geand risk of accident when
to wing wit hatow ro pe Ther
eisar isk of an accident if youdon ot
obse rves afet ya nd pr otectiv emeasures when
to wing using atow ro pe.
Obser vethef ollowing points when towing
wit hat ow ro pe: #
Secur ethe towr ope on thes ame side
on bo thvehicles, if possible. #
Mak esuret he towr ope does not
exc eed thel egally prescribed length. #
Mar kthe towr ope in them iddle, e.g.
wit haw hitec loth (30 x30c m). This
makes other road user sawarethat a
ve hicle is being towe d. #
Obser vetheb rake lamps of thet ow ing
ve hicle while driving. Alw aysm aintain a
dis tance that ensures thet ow ro pe does
no ts ag. #
Do no tuse steel cables or chains to tow
yo ur vehicle. Otherwise, youc oul dd am‐
ag et he vehicle. #
Deactivat eautomatic locking (/ page50). #
Do no tactivat ethe HOLD function. #
Deactivat ethe tow- aw ay alar m(/pag e62). #
Deactivat eActiv eBrake Assi st (/ pag e150). #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005C. #
Release thep arking brake. &
WARNING Risk of accident du etolimi‐
te ds afet y-re lated function sduring the
to wing process
Saf ety-re lated function sarelimited or no lon‐
ge ra vailable in thef ollowing situations:
R thei gnition is switched off.
R theb rake system or po wersteering sys‐
te mism alfunctioning.
R thee nergy suppl yorthe on-boar delectri‐
cal sy stem is malfunctioning.
When your vehicle is then towe da way,signifi‐
cantly mor eeffor tm aybe requ ired tosteer
and brak ethan is normally required. #
Use atow bar. #
Mak esuret hat thes teering wheel can
mo vefreely ,befor etow ing thev ehicle
aw ay. *
NO
TEDama gedue toexc essiv etractive
po wer If
yo up ullaway sharpl y,thet ractiv epower
ma ybet oo high and thev ehicles could be
damaged. #
Pull away slowl yand smoo thly. To
wing avehicle wit hthe front or rear axle
ra ised *
NO
TEDama gewhen thei gnition is
switched on If
yo ul eave thei gnition switched on when
to wing thev ehicle wit hthe front or rear axle
ra ised, ESP ®
actuation can damag ethe brake
sy stem. #
The ignition mus tbeswitched off. *
NO
TEDama gedue toincor rect remo val
or ins tallation of thep ropeller shafts When ins
talling thep ropeller shafts, they can
be damaged if youdon otuse ne wscrew s.
Alw aysu se ne wscrew sw hen ins talling the
propeller shafts.
Onl yhave thep ropeller shafts ins talled or
re mo vedbyq ualified, skilled personnel. Breakd
owna ssis tance 209

%
If
th ef ront axle is damaged, raise thev ehicle
at thef ront axle and if ther ear axle is dam‐
aged, raise thev ehicle at ther ear axle.
% Ve
hicles with automatic transmission
and rear-wheel drive: ifth er eisam alfunc‐
tion, thea utomatic transmission ma ybe
loc kedinp osition 005D.
If th ea utomatic transmission cann otbe shif‐
te dtop osition 005C,transpor tthe vehicle
(/ page210).At ow ing vehicle wit hlifting
equipment is requ ired forv ehicle transport. #
Obser vethen otes on permissible towing
me thods (/ page207). #
The propeller shafts tothed rive axles must
be remo vedift he maximum permissible tow‐
ing dis tance is exceeded. #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005C. #
Release thep arking brake. #
Switc hoffthei gnition. Loading
thev ehicle fort ransport #
Obser vethen otes on permissible towing
me thods (/ page208, 209). #
Connect thet ow bar tothet ow ing eyetol oad
th ev ehicle. #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005C.
% Ve
hicles with automatic transmission: in
th ee vent of damag etothe electrics, the
automatic transmissio nmaybe loc kedin
position 005D.Toshifttop osition 005C,provide
th eo n-boar delectrical sy stem wit hpower
( / pag e202). #
Load thev ehicle ont othe transpor ter. #
Vehicles with automatic transmission:
shif tthe automatic transmission toposition
005D. #
Use thep arking brak etosecurethe vehicle
agains trolling away. #
Only secur ethe vehicle bythew heels. Ve
hicles with all-wheel drive/vehicles with
automatic transmission #
Mak esuret hat thef ront and rear axle scome
to rest on thes ame transpor tatio nv ehicle.
* NO
TEDama getothed rive trai ndueto
incor rect positioning #
Do no tpositio nthe vehicle abo vethe
connection point of thet ranspor tvehi‐
cle. *
NO
TEVehicle damag eduetoimproper
loading An all-wheel driv
evehicle ma ybedamaged if
it is tilted, pushed or mo vedw hile being loa‐
ded using ahydraulic plat form. #
When loading avehicle wit hall-wheel
drive, thev ehicle should onl ybemoved
and positioned byits ownp owe r. #
The vehicle and thes urface it is posi‐
tione dons hould no longer be mo ved
when thek eyisremo vedorift he door
is open. To
wing eyes torage location The
towing eyeisl ocated in thev ehicle tool kit in
th ef ront-passen gerfootwell (/ page212). 210
Breakdown assis tance

Installing/removing
thet ow ing eye Ins
talling and removing thef ront towing eye #
Toinstall thef ront towing eye: press the
to poft he co vera nd remo vethec over. #
Screw intowing eye1clockwise tothes top
and tighten. #
Toremo vethef ront towing eye: unsc rew
to wing eye1counter-clockwise. #
Inser tthe co verw itht he tabs at thet op and
push in at theb otto muntilthec ove rengages. Re
ar towing eye( vehicles wit hpassenger vehicle
appr oval)
% Re
ar towing eye2is permanentl yattached
to thev ehicle.
* NO
TEDama getothev ehicle due to
incor rect use of thet ow ing eye When
atow ing eyeisu sedtoreco verav ehi‐
cle, thev ehicle ma ybedamaged in thep roc‐
ess. #
Onlyusethet ow ing eyetot ow aw ayor
to ws tartthe vehicle. To
ws tarting vehicl e(eme rgency engine start) Ve
hicles with automatic transmission
* NO
TEDama getothea utomatic trans‐
mission due to towstarting The automatic transmissio
nmaybe damaged
in thep rocess of tows tartin gv ehicles with
automatic transmission. #
Vehicles wit hautomatic transmission
mus tnotbe tows tarted. #
Do no ttow st artv ehicles wit hautomatic
transmission. Electrical fuses
Note
sone lectrical fuses &
WARNING Risk of accident and injury
du etoo verloaded lines
If yo um anipulat eorbridg eaf aulty fuse or if
yo ur eplace it wit hafuse wit hahigher
amperage, thee lectric line could be overloa‐
ded.
This could result in afire. #
Alwa ys replace faulty fuse swiths peci‐
fi ed ne wfuses containing thec orrect
amperage. *
NO
TEDama gedue toincor rect fuses Electrica
lcomponents or sy stems could be
damaged byincor rect fuses. #
Only use fuses whi chhave been
appr ovedbyM ercedes-Benza nd which
ha ve thec orrect fus erating. Th
ee lectrica lfus es in your vehicle switc hoff
defectiv ecircuits. If afuse blo ws,allth ec ompo‐
nent sont he circuit and their functions will cease
to operate.
Blown fuses mus tbereplaced wit hfuses of an
equivalent specification ,whic hyou can de ter‐
mine bythec olor and fuse rating .The fuse allo‐
cation charta nd fur ther information on thee lec‐
tric fuses and relays can be found in the" Fuse
allocation chart" supplement. Breakd
owna ssis tance 211

Tr
aile rhitch Note
sont he trailer hitch &
WARNING Risk of accident du etoafter‐
mar ketins tallation of atrailer hitc hthat
is no tpermissible
If af term arke tins tallation of atrailer hitc his
no tp ermissible and youi nstallat railer hitch
or other assembly parts, thel ongitudinal
frame member will be weakene dand may
break .Inthis case, thet railer ma ycome
loose from thev ehicle.
Ther eisar isk of an accident.
Only ins tallat railer hitc haftermar ketifitis
pe rm issible. Obser
vethen otes on trailer operation
(/ page162).
Re trofitting atrailer hitchiso nly pe rmissible if a
to wing capacity is specified in your vehicle docu‐
ments.
Yo uc an obtain fur ther information on thet railer
hitc hataq ualified specialis tworks hop.
Mercedes-Benz recommends that youh ave a
traile rhitch retrofitted at an au thorized
Mercedes-Benz Center.
Onl yuseatrailer hitc hwhichh as been tested
and speciall yappr ove dbyM ercedes-Benzf or
yo ur vehicle.
Use onl yaball nec kthat has been appr ovedfor
yo ur vehicle and fory our Sprinter trailer hitch.
No tesont he permissible dimensions of theb all
nec kcan also be found on thei dentification plate
of thet railer hitch.
The maximum permissible towing capacity for
traile rswithout aseparat ebrakin gsystemis
1, 653 lbs (750 kg). Tr
aile rloads The permissible
weight sand loads whic hmust
no tbee xceeded can also be obtained from the
fo llowing sources of information:
R Vehicle documents
R The identification plates of thet railer hitch,
trailer and vehicle
The values appr ovedbyt he manufacturer can be
fo und in thef ollowing table. If thev alues dif fer,
th el ow estv alue applies. Use acalibrated weigh‐ ing machine
tocheckt he weight restrictions ha ve
been complied wit hbefor eyou star ty our journe y. 256
Tech nica ldata

Pa
rking brak e(electrical)
see Electric parkin gbrake
Pa rking brak e(manual)
see Manual parkin gbrake
Pa rking forane xtended period ...........14 4
Pa rking light .......................................... .84
Pa rtition sliding door
Fr om thec argo compartmen t.............57
Fr om thed rive r's compartmen t..........56
Pe rm issible gross mass ...................... .245
Pe rm issible towing me thods .............. .207
Pe ts in the vehicle .................................. 45
Placing aload on thew heel ar ch........ 184
Plastic trim (care) ................................. 197
Po we rsupp ly
Batter ymains witc h.......................... 121
Switching on (s tart/s topb utton) ...... 109
Po we rw asher (care) ........................... .193
Po we rw indo ws
see Side window Q
QR code (rescue card) ...........................27
Qualified specialis tworks hop .............. 25 R
Ra ck systems (information) .................181
Ra dar senso rs....................................... 14 5
Ra dio connection
Ke y. .................................................... 46
Re alwo od (care) .................................. .197
Re ar
Motion de tector .................................. 89
Re ar ben chseat
see Seats
Re ar Cross Traf ficA lert ...................... .159
Re ar fogl ight .......................................... 84
Re ar vie wcamera
Care ................................................. 19 5
Fu nctions .......................................... 15 5
Wi th rear-vie wmirro rd ispla y............ 15 6
Re ar windo wwiper
Re placing ............................................ 97
Switching on/of f................................ 95
Re ar-co mpartment heating .................102
Re ar-end doors
Opening and closing (from inside) ...... 56 Opening and closing (from outside) .... 55
Re ar-vie wmirro rd isplay
Displ aying/hiding ............................ .156
Re ducing agent
see DEF
Re frigerant (air conditioning)
No tes. .............................................. 255
Re fuel
Displaying theD EFleve l. .................. 137
Re filling DE F..................................... 137
Re fueling
Re fueling thev ehicle ........................ 13 3
Re generation
No tes. ............................................... 12 0
Re gistration
Ve hicle ............................................... 25
Re moving the vehicl etool kit .............. 213
Re placing awheel
Ins talling anew wheel ...................... 237
Re placing light bulbs
Indicator s(rear)( Ca rgo Vana nd
Pa ssenger Van) ................................... 92
Re versing light s(Cargo Vana nd
Pa ssenger Van) ................................... 92
Re porting saf etyd efects ....................... 26
Re scue card ............................................ 27
Re stra int sy stem .................................... 31
Basi cinstructions forc hildren ............ 36
Fu nctio ninana ccident ...................... 32
Fu nctionality ....................................... 31
Malfunction ........................................31
Pr otection limited ...............................31
Pr otection pr ovided ............................ 31
Self-tes t.............................................. 31
Wa rning lamps .................................... 31
Re strictin gthe shi ftrange ...................1 24
Re versing light
Changin gbulbs .................................. .94
Re versing lights
Re placing light bulbs (Cargo Van
and Passenger Van) ............................ 92
Rims (care) ............................................ 19 5
Ro adside Assistance (breakdown) ....... 23
Ro llaw ay protection
see Activating/deactivating the
HOLD function
see HOLD function
Ro of car rier (inside) ............................ .182 Index
305