2020 MERCEDES-BENZ SPRINTER alarm

Problems with
thes ide windo ws Problem
Possible causes/consequences and 0050 0050Solutions
As ide windo wcann otbe
closed and thec ause is
no to bvious. #
Chec ktos ee ifther ea reanyo bject sinthe windo wguide.
& WARNING Risk of becoming trapped or fata llyi njured if reve rs‐
ing pr otection is no tactivated
If yo uc lose aside wind owagain immediatel yafter it has been
bloc ked, thes ide windo wwill close wit hincreased or maximum
fo rc e. The reve rsing featur ewillthen no tbea ctive.
Pa rtsoft he body could become trapped in thec losing area in the
process. #
Mak esuret hat no parts of theb ody ar einthe closing area. #
Tostop thec losing process, release theb utton or press the
button again tore-ope nthe side windo w. If
as ide windo wisobstructed during closing, and reopens again slightl y,
yo uc an proceed as follo ws: #
Immedia tely afte rt he windo wisobstructed, pull thec orresponding
button again until thes ide windo whas closed, and hold theb utton
fo rana dditional second.
The side windo wisclosed wit hincrease dforce.
If th es ide windo wisobstructed again and reopens slightl y,yo uc an pro‐
cee dasf ollows: #
Repeat thep reviou sstep.
The side windo wisclosed without thea utomatic reve rsing function.
The side windo wscannot
be opened or closed
using thec onvenience
opening feature. The SmartK
eybatter yisweak or discharged. #
Chec kthe batter ywitht he batter ychec klam pand replace if neces‐
sar y(/pag e47). Anti-thef
tprote ction Fu
nction of thei mmobilizer The immobilize
rpreve nts your vehicle from being
st ar tedw ithout thec orrect key.
The immobilizer is automaticall yactivated when
th ei gnition is switched off, and deactivated when
th ei gnition is switched on.
When leaving thev ehicle, alw ayst aket he key
wit hyou and loc kthe vehicle. If thek eyis left
inside thev ehicle, an yone can star tt he engine.
% In
thee vent thee ngine does no tstart despi te
th ev ehicle's star terb atter yhaving suf ficient
ch arge ,the immobilizer is defective. Contact
aq ualified specialis tworks hop or call
1-800-367-63 72(intheU SA)or
1-800-387-0 100( in Canada). ATA
(Anti-Thef tAlarms ystem) Fu
nction of ATA(Anti- theftA larms ystem)
If th eA TAsystem is armed, avisual and audible
alar mist riggered in thef ollowing situations:
R aside door is opened
R ther ear-end door is opened
R theh ood is opened
R thei nterior motion sensor is triggered
(/ page63)
R thet ow -awa ya larmist riggered
(/ page62) Opening and closing
61

AT
Aisa utomatica llya rmed af tera pproxima tely
fi ve seconds in thef ollowing situation:
R afte rt he vehicle has been loc kedw itht he
Sma rtKey When
theA TAsystem is armed, indicator lamp
1 flashes in theo verhead cont rolp anel.
AT Aisa utomatica llyd eactivated in thef ollowing
situations:
R Afteru nlocking thev ehicle wit hthe Smart‐
Ke y.
R Afterp ressing thes tart/s topb utton wit hthe
Sma rtKe yinside thev ehicle.
Arming/disarming ATA(Anti- theftA larms ys‐
te m)
If th ea larms ystemisa rmed, avisual and audible
alar mist riggered in thef ollowing situations:
R Adoor is opened
R The hood is opened
% The alar
misnotdeactivated, evenify ou
immediatel yclose theo pen door that has
triggered it, fore xamp le.
Arming #
Close all thed oors. #
Lockthe vehicle wit hthe SmartK ey.
Indicator lamp 1intheo verhead cont rol
panel flashes. Disarming
#
Unloc kthe vehicle wit hthe SmartK ey.
Indicator lamp 1intheo verhead cont rol
panel goes out.
% The
vehicle loc ksagain automaticall yifyou
do no topen adoor within 40 seconds af ter
unlo cking thev ehicle.
St opping thea larm #
Press the0036 or0037 button on theS mart‐
Ke y.
or #
Press thes tart/s topb utton wit hthe Smart‐
Ke yinside thev ehicle.
The alar mstops. Fu
nction of thet ow -awa ya larm Fu
nction of thet ow -awa ya larm
Av isual and audible ala rmis triggered if thei ncli‐
nation of thev ehicle changes when thet ow -away
alar misa ctivated. This can be thec ase if the
ve hicle is raised on one side, fore xamp le. Arming/disarmin
gthe tow- aw ay alarm Arming/disarming
#
Lockthe vehicle wit hthe key.
The tow- aw ay alar misa utomaticall yarmed
af te ra bou t40s econds: #
Open thev ehicle wit hthe key.
The tow- aw ay alar misd eactivated.
The tow- aw ay alar miso nlya rmed when thef ol‐
lowing components ar eclosed:
R thed rive r's door and thef ront-passenger
door
R thes ide doors
R ther ear-end doors 62
Opening and closing

Deactivating
#
Switc hoffthep ower supply (/ page109). #
Press bu tton 1.
When theb utton is released, indicator lamp
2 intheb utton lights up fora pproxima tely
fi ve seconds. #
Lockthe vehicle wit hthe key.
The tow- aw ay alar misd eactivated.
The tow- aw ay alar mremain sdeactivated until
yo ul ockt he vehicle again.
Deactivat ethe tow- aw ay alar mw hen lockin gyour
ve hicle in thef ollowing situations:
R when loadinga nd/or transportin gthe vehicle
on aferry or car transpor ter,fo re xamp le
R when parkin gthe vehicle on amovable sur‐
fa ce, suc hasas plit-levelg arage
This will pr eventfalse alarms. Interior motion sensor
Fu
nction
If th ea ctivated thei nterior motion sensor de tects
motion in thev ehicle interior ,avisual and acous‐
tic alar mistriggered. This can happen if some‐
one reaches int othe vehicle interior ,for example. Ac
tivating/deactivatin gthe in terior motion
sensor Ac
tivating #
Close thes ide windo ws. #
Mak esuret hat no thing (suc hasmascotsor
coat hangers) is hanging on thei nside rear‐ vie
wm irro roront he grab handles on the
headliner .This will pr event false alarms. #
Lockthe vehicle wit hthe key.
The interior motion sensor is activated af ter
appr oximately 30 seconds.
The interior motion sensor is onl yactivated when
th ef ollowing components ar eclosed:
R thed rive r's door and thec o-driver door
R thes ide doors
R ther ear-end doors
Deactivating #
Unloc kthe vehicle wit hthe key.
The interior motion sensor automatically
switches off.
Deactivating #
Switc hoffthep ower supply (/ page109). #
Press bu tton 1.
When theb utton is released, indicator lamp
2 intheb utton lights up fora bou tfives ec‐
onds. #
Lockthe vehicle wit hthe key.
The interior motion sensor is deactivated.
The interior motion sensor remains deactivated
until youl ockt he vehicle again.
Deactivat ethe interior motion sensor when lock‐
ing your vehicle in thef ollowing situations:
R ifth er ea repeople or animals remaining
inside
R ifth es ide windo wsremain open
R when transporting thev ehicle on aferry or
car transpor ter,fo re xamp le
This will pr eventfalse alarms. Opening and closing
63

#
Method 2: interrupt thep owe rsupply byacti‐
va ting standb ymode (/ page145). #
Method 3: disconnect all batteries. In this
case, please con tact aq ualified specialist
wo rkshop.
% Charg
ethe star terb atter yevery 6m onths,
eve nifith asbeen disconnected or in
st andb ymode.
The charge leve loft hestar terb atter ymustbe
ch eckede very four we eksifnom easures are
ta ke ntom aintain theb atter ycharge. #
Voltag eoft hestar terb atter ybelow
12 .2 V: charge thes tarter batter ytopreve nt
deep discha rged amage.
% Yo
uc an obtain fur ther information at aquali‐
fi ed specialis tworks hop. St
andb ymode Ac
tivating/deactivatin gstandb ymode
Re quirements:
R The engin eisswitched off.
When youa ctivat estandb ymode ,the energy loss
is minimized if thev ehicle is par kedf or an exten‐
de dp eriod.
St andb ymode has thef ollowing characteristics:
R The star terb atter yisp rotected.
R The maximum non-operational time is shown
inthem edia displa y.
R The connection toonline services is inter rup‐
te d.
R The ATA (anti-thef talarms ystem) is no tavail‐
able.
R The interior motio nsensor and tow- aw ay
alar mfunction sarenota vailable.
If th ef ollowing condition saremet, standb ymode
can be activated or deactivated usin gthe multi‐
media sy stem:
R The engine is switched off.
R The ignition is switched on.
If th ed ispla yedn on-operational time of thev ehi‐
cle is exceeded, ther ec ould be aloss of comfort
and thes tarter batter ycan no longer be guara n‐
te ed toreliably star tt he engine. The
star terb atter ymustfirst be charge dint he
fo llowing situations:
R The non-operational tim eofthevehicle is to
be extended.
R The messa gethat theb atter ycharg eisn ot
suf ficient fors tandb ymode appear sinthe
media displa y.
% St
andb ymode is automaticall ydeactivated
when thei gnition is switched on.
On-boar dcomputer:
4 Settings 5
Vehicle
5 Ruhezustand (Stan dby) #
Toactivate/deactivate: selectYesorNo.
% If
th eo ptions ar egraye do ut, then theb attery
ch arge is no tsufficient fors tandb ymode. Driving and driving saf
etys ystems Note
on driving sy stems and your responsibil‐
ity Yo
ur vehicle is equipped wit hdriving sy stems
whic hassis tyou in driving, parking and maneu‐
ve ring thev ehicle. The driving sy stems ar eaids
and do no trelie veyouofy ourresponsibility.
Alw aysp ayattention tothet raffic and inter vene
if necessa ry.Bea wareofthel imitations rega rd‐
ing thes afeu se of these sy stems. Information about sensors
Cer
tain driving and driving saf etys ystems use
sensors 1tomonitor thea reainf ront of, behind
or next tothev ehicle (depending on thev ehicle's
equipment). Driving and parking
14 5

1,
2, 3. ..
3-zone automatic climat econtrol
(operating unit) .................................... .101
12 Vs ocket
see Soc ket(12 V)
11 5Vs ocket
see Soc ket(11 5V)
360° Camera Care.................................................2 02A
ABS (Anti-lo ckBrakin gSystem) .......... 14 6
Ac celeration
see Usin gkickdown
Ac tivating/deactivatin gthe HOLD
function ................................................. 15 5
Ac tiv eB rake Assi st.............................. 14 8
Fu nction/no tes. ............................... 14 8
Setting .............................................. 15 0
Ac tiv eD ista nce Assis tDISTR ON IC ..... 15 2
Callin gupas peed........................... .153
Fu nctio n........................................... 15 2
Increasing/decreasing speed ........... 15 3
Re quirements .................................. .153
St eering wheel buttons ..................... 15 3
St oring aspeed ................................ 15 3
Switching off/deacti vating ............... 15 3
Switching on/activating ................... 15 3
Sy stem limitations ............................1 52
Ac tiv eL aneK eeping Assist ..................161
Ac tivating/deactivating .................... 16 2
Fu nctio n............................................ 161
Sy stem limitations ............................1 61
Tr ailer operation ................................ 161
Ad aptiv ecruise control
see ActiveD ista nce Assi stDISTRONIC
Ad aptiv eHighbeam Assist
Fu nctio n............................................. 86
Switching on/o ff................................ 86
Ad d-on equipment .................................. 21
Ad d-on equipment guidelines ................21
Ad ditional tur nsignal light (all-
wheel driv evehicles) ............................. 91
Ad diti ve ................................................. 258
DEF ........................................... 136, 257
Engine oil ......................................... 258
Ad diti ves
Fu el .................................................. 255 Ad
diti ves( DEF)
see DEF
Ad diti ves( engine oil)
see Additive
Ad diti ves( fuel)
see Fuel
Ad justin gthe volume .......................... .180
Ad justin gthe volume
see Radio
ADR (working speed control) Adjusting .......................................... 16 2
Fu nctio n........................................... 16 2
Switching on/of f.............................. 16 2
Af ter-sales service center
see ASS YSTP LUS
Air nozzles see Air vents
Ai rv ents ....................................... .104, 105
adjustin g(front) ................................ 104
Ad justing (roof) ................................. 105
Re ar passenger compartment .......... 105
Airbag ...................................................... 35
Ac tivation ........................................... 32
Fr ont airbag (driver ,fro nt
passenger) ......................................... 35
Ins tallation locations .......................... 35
Overvie w........................................... .35
Pr otection impaired ............................36
Pr otection pr ovided ............................ 35
Side airbag ........................................ .35
Wi ndo wcurtain airbag ........................ 35
Alar msystem
see ATA( Anti -Thef tAlarms ystem)
Alertness assistant see ATTENTION ASSIST
All-wheel drive Engaging ...........................................1 25
Engaging/disengaging ..................... .125
LO Wr ang e........................................ 12 6
No tes. ............................................... 124
Animals Pets in thev ehicle .............................. 45
Anti-loc kbraking sy stem
see AB S(Anti-loc kBrakin gS ystem)
Anti-skid chains
see Sno wchains
Anti-thef tAlarms ystem
see ATA( Anti -Thef tAlarms ystem)
Anti-thef tprotection
Immobilizer ........................................ .61300
Index

Anti-thef
tprotection
see ATA( Anti -Thef tAlarms ystem)
Ashtr ays
In thew indshield stowagec om‐
partment ............................................ 79
ASR (acceleration skid cont rol) .......... .147
Assistance graphic (on-board com‐
puter) ..................................................... 172
ASS YSTP LUS ........................................ 19 2
Batter ydisconnection period s.......... 19 2
Displ aying thes ervice due dat e........ 19 2
Fu nction/no tes. ............................... 19 2
Re gular maintenance work ............... 19 2
Special service requirements .......... .192
ATA (Anti-Thef tAlarms ystem) .............. .61
Ac tivating/deactivating thei nterior
motion sensor .................................... 63
Fu nctio n.............................................. 61
Interior motion sensor function .......... 63
St opping thea larm. ............................ 62
Switching thet ow -awa ya larm
on/of f............................................... .62
To w- aw ay alar mfunction .................... 62
At tachments .......................................... .21
AT TENTION ASSI ST............................... 15 6
Ac tivating/deactivating .................... 157
Fu nctio n........................................... 15 6
Sy stem limitations ............................1 56
Au dio settings
Balance and fader ............................ 180
Equalizer ........................................... 180
Playbac koptions .............................. 182
Au thorized workshop
see Qualified specialis tworks hop
Au tomatic distanc econtrol
se eA ctiv eDista nce Assi stDISTRONIC
Au tomatic drivin glights ........................ 84
Au tomatic transmission
DIRECT SELEC Tleve r........................ 12 2
Engaging driv eposit ion. ................... 12 3
Engaging neutral ............................... 12 2
Engaging reve rseg ear ...................... 12 2
Kickdown .......................................... 124
Re stricting thes hiftrang e................ 124
Selecting pa rkposition .....................1 23
Tr ansmission position displa y........... 12 2
Tr ansmission position s..................... 12 2
Au xiliar yheating ..................................1 05
Fu nctio n........................................... 105
Axle load .............................................. .252 B
Bac ksupport
see Lumbar suppor t(4-w ay)
BA S(Brak eAssis tSystem) .................. 14 6
Battery Charging ........................................... 209
Charging avehicle batter y................2 09
Disconnecting thea uxiliar ybattery
in thee ngine compartmen t.............. 214
Disconnecting thes tarter batter y..... 212
Jump-s tarting (vehicle) ..................... 209
Ke y. .................................................... 47
No tes( vehicle) ................................. 208
Re moving or ins talling thes tarter
batter y.............................................. 213
St arterb atter y.................................. 211
Batter ymain switch
No tes. ............................................... 12 0
Switching po wersupply on/of f......... 121
Belt see Sea tbelt
Bel twarning
see Sea tbelt
Blind Spo tAssist .................................. 157
Ac tivating/deactivating .................... 15 9
Fu nctio n........................................... 157
Re ar Cross Traf ficA lert. ................... 15 9
Sy stem limitations ............................1 57
Blue tooth ®
audio equipment
St artin gplaybac k............................. .181
Bottle holder ........................................... 78
Brake ABS (Anti-lo ckBraking Sy stem) ........ 14 6
Ac tivating/deactivating theH OLD
function ............................................ 15 5
Ac tiveB rake Assi st........................... 14 8
BA S(Brak eAssistSystem) ............... 14 6
Braking wi thparkin gbrake :. ............ .114
Downhil lgradien t.............................. 11 4
Driving no tes. ............................ 111,114
EBD (electroni cbrake forc ed istri‐
bution) ..............................................1 48
Heavy and light loads ........................ 11 4
HOLD functio n.................................. 154
Ne wb rake discs and brak epads/
linings ............................................... 11 4
Re stricted braking ef fect (salt-trea‐
te dr oads) .........................................1 14
We troad sur faces ............................ .114
Brak eAssis tSystem
see BAS(Brak eAssistSystem) Index
301

Summer tires ................................... 222
Te mp eratur egrade ........................... 233
Ti re and Loading In form atio nplac‐
ar d. .................................................. .231
Ti re pressur e(notes) ........................ 224
Ti re pressur emonitoring sy stem
(function) .......................................... 228
Ti re pressur etable .................. .225, 228
Ti re qu alitygrades ............................ 233
Tr action grade .................................. 233
Tr ead wear grade .............................. 233
Un usual drivin gcharacteristics ........ 222
Wheel size categories ....................... 24 0
To ol
see Removing thev ehicle tool kit
see Vehicle tool kit
see Vehicle tool kit stowagec ompartment
To pT ether ............................................... 42
To pping up the windshield washer
sy stem .................................................. .198
To uc hC ontrol
On-board computer .......................... 17 0
To ws tarting .......................................... 218
To w- aw ay alarm
Fu nctio n............................................. 62
Switching on/o ff................................ 62
To wing away .......................................... 215
Ra ised front or rear axle .................. .216
To wing eye
Ins talling/ removing ......................... .218
St orag elocation ................................ 217
To wing eye( stora gelocation)
see Vehicle tool kit
To wing me thods .................................. .214
Tr ac ki nformation
Showing .......................................... .182
Tr actio ngrade ...................................... 233
Tr af fica nnouncements
Ac tivating/deactivating .................... 181
Tr aile rhitch
Care ................................................. 202
General no tes. .................................. 263
Information ....................................... 16 6
Information aboutt railer operation .. 16 2
Pe rm issible trailer loads and trailer
dr aw bar nose weight s....................... .167
Po we rsupply ................................... .168
Soc ket. ............................................. 16 5
Tr aile rloads .......................................... 263 Tr
aile roperation
Ac tiveL aneK eeping Assis t............... 161
Coupling/Decouplin gthe trailer .......1 65
Gross axle weight rating ................... 252
Informatio n....................................... 16 6
Lane Keeping Assis t.........................1 60
No tes. ............................................... 16 2
Pe rm issible trailer loads and trailer
dr aw bar nose weight s....................... .167
Po we rsupply ................................... .168
Soc ket. ............................................. 16 5
Tr ailer loads ...................................... 263
Tr aile rstabilization ............................... 14 8
Tr ansmissio nposition display .............12 2
Tr ansmissio nratio
LO Wr ang e........................................ 12 6
Tr ansmissio nratio
see Engaging/disengaging LOWR ANGE
Tr anspo rtby rail .................................... 11 4
Tr anspo rting (vehicle breakd own) ...... 217
Tr ead weargrade ................................. 233
Tr im element (care) .............................. 204
Tr ip
Displa ytotal dis tance ....................... 173
Menu (on-boar dcomputer) ............... 173
Tr ip computer
Re setting. ......................................... 174
Showing ............................................ 173
Tr ip distance ........................................ .173
Showing ............................................ 173
Tr ip odom eter
Re setting. ......................................... 174
Tr ip odom eter
see Trip dis tance
Tu rn signal light
Ad ditional tur nsignal light (all-
wheel driv evehicles) .......................... 91
Tw in co-driver's seat .............................. 71
Tw o-w ayradio telephone
see Mobile phone
Tw o-w ayradios
Fr equencies ...................................... 251
Ins tallation no tes. ............................. 251
Tr ansmission output (maximum )....... 251 U
Un locking setting .................................. .47316
Index

Un
locking/locking
Swit ching automatic lockin gfea‐
tur eo n/off. ........................................ 50
Unl ockin gand opening front doors
from inside ........................................ .49
USB device Showing trac kinformation ...............1 82
St artin gplaybac k............................. .181
USB soc ketint he rear passenger
comp artment .......................................... 81
Using asun visor .................................... 98
Using kickdown .................................... 124
Using thet elephone
see Calls V
Ve hicle ................................................... 11 0
Cor rect us e........................................ 26
Dat arecording ................................... 27
Diagno stics connection ...................... 25
Equipmen t......................................... .22
Limited Warrant y............................... .27
Locking (auto matic) ............................ 50
Locking/unlocking (emergency key) .. 50
Lo we ring ........................................... 24 5
Maintenance ...................................... 23
Notify ing problems ............................ .26
Pa rking (s tart/s topb utton) .............. 14 0
Pa rking forane xtende dperio d........ 14 4
QR code rescue car d.......................... 27
Qualified specialis tworks hop .............25
Ra ising .............................................. 24 2
Re gistration ........................................25
St artin g(in emer gency operation
mode) ............................................... 11 0
St artin g(start/ stop button) .............. 11 0
Switching on po wersupply (s tart/
st op button) ...................................... 109
Un lockin g(from inside )..................... .49
Ve ntilating (co nvenience opening) ...... 60
Ve hicl ecom ponents that receive
and/or transmit radio wave s(decla‐
ra tio nofc onform ity) .............................. 24
Ve hicl ecom ponents whic hreceive
and/or transmit radio waves
Declaration of conformity ................... 24
Ve hicl edata
Ve hicle height ..................................2 62
Ve hicle lengt h................................... 262
Ve hicle widt h.................................... 262
Wheelbase ........................................2 62Ve
hicl edata memory
Electronic control units ...................... 27
Service pr ovider s............................... 28
Ve hicl edata storage
Event data recorder s.......................... 29
Ve hicl edimensions .............................. 262
Ve hicl eidentification number
see VIN
Ve hicl eidentification plate
EU general operating pe rmit num‐
ber .................................................. .252
Gross axle weight rating ................... 252
Pa int code ........................................ 252
Pe rm issible gross mass .................... 252
VIN .................................................. .252
Ve hicl eidentification plate
see Mode lseries
Ve hicl ekey
see Key
Ve hicl elevel
Lo we ring ........................................... 12 9
Ra ising .............................................. 12 9
Ve hicl em aintenance
see ASS YSTP LUS
Ve hicl eoperation
Outside theU SAor Canada ................22
Ve hicl etool kit .............................. 217, 219
Ve hicl etool kit stow agec om part‐
ment ...................................................... 220
VIN ......................................................... 252
Identification pla te........................... 252
Re adin gout ...................................... 252
Seat .................................................. 252
Wi ndshield ....................................... 252 W
Wa rning and indicator lamps
Overvie w......................................... .289
Wa rning lamp ...................................... .206
Wa rning sy stem
see ATA( Anti -Thef tAlarms ystem)
Wa rning/indicator lamp .......................... 8
0025 ABSw arning lam p................... 295
0024 and. ........ 290, 291, 292, 293, 294
004D Brakesystemw arning lamp
(yellow) ............................................ .292
004D Brakewarning lam p(red)
(Canada) .......................................... .293 Index
317