2020 MERCEDES-BENZ SPRINTER service

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e207).To disable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 207) or manually (/ page207). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. 206
Breakdown assis tance

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call
sy stem Dat
atransmitted bythee Call includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute
((af ewhundred me ters befor ethe incident))
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarification purposes ,the following
measures can be take nu ptoa nhour af tert he
emergency call has been initiated:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Breakdown assis
tance 207

&
WARNING Risk ofexplosion during
ch argin gprocess and startin gassis tance
During thec harging process and starting
assis tance, theb atter ymayrelease an explo‐
siv eg as mixture. #
Avoid fire ,o pen flames ,creating spar ks
and smoking. #
Mak esuret hat ther eiss ufficient venti‐
lation du ring thec harging process and
during startin gassis tance. #
Do no tlea no verab atter y. &
WARNING Risk ofexplosion from afro‐
zen battery
Ad ischar gedb atter ymayfreeze at temp era‐
tures slightl yabove or belo wfreezing point.
During startin gassis tance or batter ycharg‐
ing, batter ygas can be released. #
Alwaysa llowab atterytot hawb efore
ch argin gitorp erform ing startin gassis‐
ta nce. If
th ew arning /indicator lamps do no tlight up in
th ei nstrument displa yaround or belo wfreezing
point, it is very likel ythat thed ischarged battery
has frozen.
In this case, obser vethef ollowing points:
R Do no tgivet he vehicle startin gassis tance or
ch arge theb attery
R The service lif eofabatterythat has been
th awe dmaybe reduced drastically
R The start-up behavior ma ydeteriorate, partic‐
ularly at lo wtemperatures
R It is recommended that youh ave athawed
batter ychec kedataq ualified specialis twork‐
shop
* NO
TEDama gecaused bynume rous or
ex tende dattempts tostar tt he engine Numerous or
extende dattempts tostar tt he
engine ma ydamag ethe catalytic con verter
due tonon-combu sted fuel. #
Avoid numerous and extende dattem pts
to star tt he engine. When jump-s
tarting and chargin gthe batteries,
obser vethef ollowing points:
R Onlyuse undamaged jumper cables/ charging
cable swithas ufficient cross-sectio nand
insula tedt erminal clamps
R Non-insulated parts of thet erminal clamps
mus tnotcom eintoc ontact wi thother me tal
parts while thej umper cables/charging
cables ar econnected totheb attery/jump-
st ar tc onnectio npoint
R The jumper cables/chargin gcable smustn ot
com eintoc ontact wi thanyp arts whic hmay
mo vewhen thee ngine is running
R Alwaysm akes uret hat neither youn orthe
batter yiselectros tatically charged
R Alwaysk eep away from fire and open flames
R Do no tlean overab attery
R When charging: only use abatter ychar ger
th at has been tested and appr ovedby
Mercedes-Benza ndread theo perating
instruction sfor your charge rb efor echarging
th eb atteries
Obser vethea dditional following point sduring
st artin gassis tance:
R Startin gassis tance ma yonly be pr ovided
using batteries wit hanominal voltag eof12V
R The vehicles mus tnot to uche acho ther
R Vehicles with agasoline engine: only per‐
fo rm startin gassis tance when thee ngine and
ex haus tsystema recold #
Vehicles with abatter ymain switch: check
whe ther theb atter ymain switc hisinserted
( / pag e120) #
Secur ethe vehicle using thep arking brake. #
Vehicles with automatic transmission:
shif tthe transmission toposition 005D. #
Switc hoffthei gnition and all electrical con‐
sumers. #
Open theh ood (/ page192). 210
Breakdown assis tance

R
Use sno wchains only when ther oad sur face
is comple tely sno w-covered. Re mo vethe
sno wchains as soon as possiblew henyou
come toaroad that is no tsnow-covered.
R Local regulations ma yrestrict theu se of
sno wchains. Obser vethea pplicable regula‐
tions befor einstal ling sno wchains.
R Activat eall-whee ldrive before driving of fwith
sno wchains (/ page125, 124, 125).
R If sn ow ch ains ar einstalled, them aximum
permissible speed is 30 mph(50 km/h).
R Vehicles with Parking Assis t:do no tuse
Pa rking Assis tPARKTRONIC if sno wchains
ar ei nstalled.
% Youc an deactivat eESP®
to pull away .This
allo ws th ewheels tospin, achieving an
increased driving forc e. Ti
re pressure Note
sont irep ressure &
WARNING Risk of accident du etoinsuf‐
fi cient or excessiv etirep ressure
Underinfla tedoro verinfla tedt ires pose the
fo llowing risks:
R The tires ma yburst,e speciall yasthe load
and vehicle speed increase.
R The tires ma ywear excessively and/or
une venly ,w hich ma ygreatly impair tire
traction.
R The driving characteristics, as well as
st eering and braking, ma ybegreatly
impaired. #
Compl ywitht he recommended tire
pressur eand checkt he tir epressur eof
all tires including thes par ew heel regu‐
larly:
R at leas tonce amonth
R when thel oad changes
R befor eembarkin gonalongerjourney
R if operating conditions change, e.g .off-
ro ad driving #
Adjus tthe tir epressur easn ecessar y. Driving wi
thtirep ressur ethat is tooh igh or too
lo wh asthef ollowing consequences:
R Shor tent he service lif eofthe tires.
R Cause increased tir edamage.
R Adversely af fect handling characteristic sand
th us drivin gsafet y, e.g. due tohydroplaning. &
WARNING Risk of an accident du eto
insuf ficient tir epressure
Ti re sw ithp ressur ethat is tool ow can over‐
heat and bur stas aresult.
In addition ,the ya lso suf ferf rome xcessive
and/or ir regular wear,w hic hc an significantly
impair theb raking properties and theh an‐
dling characteristics. #
Avoid excessively lo wtirep ressures in
all thet ires, including thes par ew heel. Ti
re pressur ewhichist oo lo wcan cause:
R Tire faults as aresult of overheating
R Impaired handling characteristics
R Irre gular wear
R Increased fuel consum ption &
WARNING Risk of accident from exces‐
siv etirep ressu re
Ti re sw ithe xcessivel yhigh pressur ecan bur st
because they ared amaged mor eeasil yby
highw ayfill, po tholes etc.
In addition, they also suf ferf romi rregular
we ar,w hic hc an significantl yimp air theb rak‐
ing properties and theh andling characteris‐
tics. #
Avoid excessively high tir epressures in
all thet ires, including thes par ew heel. Excessively high tir
epressur ecan result in:
R Increased braking dis tance
R Impaired handling characteristics
R Irre gular wear
R Impaired drivin gcom fort
R Susceptibility todamage &
WARNING Risk of accident caused by
re peated drop in tir epressure
If th et irep ressur edrops repeatedly ,the
wheel, valveort irem aybe damaged. 224
Wheels and tires

Mak
esuretoo bservethef ollowing fur ther rela‐
te ds ubject:
R Notesont irep ressur e(/pag e224 )
Checking thet irep ressur ewitht he tir epres‐
sur em onitoring sy stem
Requ irements:
R The ignition is switched on.
On-boar dcomputer:
4 Service 5
Tires
One of thef ollowing displa ysappears:
R The cur rent tir epressur eand tir etempera‐
tur eoft he individual wheels. Instrument Displa
ywithc olor display
R The cur rent tir epressur efor eac hwheel. Instrument Displa
ywithb lack and whit edisplay
R Tire pressure will be displaye dafter driving a
few minutes :the teach-in process of thes ys‐
te misn otyetc ompl ete. The tir epressures
ar ea lready being monitored. #
Compar ethe tir epressur ewitht he recom‐
mende dtirep ressur efor thec urrent ope rat‐
ing condition (/ page 225). Obser vethe
no tesont iret emperatur e(/pag e224).
% The
values displa yedint he multifunction dis‐
pla ym aydeviat efromt hose of thet irep res‐
sur egaug east heyr efer tosea le vel.At high
altitudes, thet irep ressur evalues indicated
by ap ressur egaug earehigher than those shown
bytheo n-boar dcomputer .Inthis
case, do no treduce thet irep ressure.
Mak esuretoo bservethef ollowing fur ther rela‐
te ds ubject:
R Notesont irep ressur e(/pag e224 )
Rest arting thet irep ressur emonitor
Requ irements:
R The recommended tir epressu reis cor rectly
se tfor ther espectiv eoperating condition on
eac hoft he wheels (/ page224).
R Re
star tt he tir epressur emonitoring sys‐
te mi nthe following situations:
- The tir epressur ehaschanged.
- The wheels or tires ha vebeen changed or
newl yins talled.
On-boar dcomputer:
4 Service 5
Tires #
Scroll down in them enu.
The Use Current Pressures as New Refer-
ence Values messageappear sinthe multi‐
function displa y. #
Con firm them essag etoinitiat earestart.
The Tire Press. Monito rRestarted message
appear sinthe multifunction displa y.
Cur rent wa rning messages ar edeleteda nd
the 0077 yello ww arning lam pgoes out.
Af tery ou ha vedriven foraf ewminutes, the
sy stem checks whe ther thec urrent tir epres‐
su resa rewithin thes pecified range. The cur‐
re nt tir epressures ar ethen accep tedasr ef‐
erence values and monitored. 230
Wheels and tires

#
Immedia tely rinse su rfaces that com ein
con tact wi thDEF when filling wit hwater
or remo veDEF wi thad am pcloth and
col dw ater.
If DEF has alread ycrystallized, clean using a
spon geand col dwater. If
yo uo pen theD EFtank ,small amounts of
ammoni avapor ma ybereleased. Do no tinhale
an ya mmonia vapor that ma ybereleased. Fill the
DEF tank only in well-ventilated areas.
DEF consum ption and filling capacity
DEF consum ption
Lik efuel consum ption, DE Fconsum ption is highly
dependent upon driving stylea nd operating con‐
ditions. DEFc onsumption is usuall ywithin a
ra ng eof0a nd10%oft he fuel consum ption. If
necessar y,DEF mu stbe refilled in acco rdance
wit hthe instructions when ther efill messag eis
displa yedint he instrument clus ter.This ma yalso
be necessar ybetwe en thes cheduled mainte‐
nance.
To tal capacity of DEF tank Ve
hicl eT otal capacity
All model s5 .8gal(22 liter s) Exhau
stgasa ftertreatment
The vehicle mus tbeoperated wit hDEF if the
ex haus tgas af tertre atment sy stem is tofunction
cor rectl y.
If yo uo perat ethe vehicle without DEF or with
emissions-rele vant malfunctions ,the legal MOT
appr oval is in validated. The vehicle could be pro‐
hibited from publicr oad usebyan of ficia lordi‐
nance.
It ma ybei mprop eror punishable in some coun‐
tries tooperat eavehicle that uses no DE Forone
th at does no tcompl ywitht he specifications of
th ese operating instructions.
Engine management monitor sthe exhaus tgas
af te rtre atment component sfor compliance with
emiss ions la wsand regulations. If youa ttem ptto
operat ethe vehicle without DEF ,withd iluted DEF
or wit hadiffe re nt reducing agent ,this will be
de tected bythee ngine management sy stem.
Other emissions- releva nt malfunctions ,e.g.
me tering malfunctions or sensor er rors,a re also
de tected and log ged. The engin
emanagement sy stem subsequently
pr eve nts thee ngine being restar teda fter issuing
aw arning message.
Therefor eadd DE Ftank regular lyduring vehicle
operation or ,atthe latest, af terr eceiving thef irst
wa rning messag eviathei nstrument clus ter. Engine oil
Note
sone ngine oil
Obser vethen otes on operating fluids
(/ page254). *
NO
TEEngine damag ecaused byan
incor rect oil filter ,incor rect oil or addi‐
tives #
Do no tuse engine oil soroilfilter sother
th an those whic hmeetthe specifica‐
tions necessar yfor thep rescribed
service inter vals. #
Do no talter thee ngine oil or oil filter in
order toachie velonger chang einter vals
th an presc ribed. #
Do no tuse additives. #
Have thee ngine oil changed af tert he
prescribed inter vals. Mercedes-Benz
recommends having theo il
ch anged at aqualified specialis tworks hop.
Fu rther information on engine oil and oil filter:
R intheMBS pecification sfor operating fluidsat
http://be vo.mercedes-benz.com (b yentering
th ed esignation)
R ataq ualified specialis tworks hop 258
Tech nica ldata

Displa
ymessages Int
roduction Fu
nction of displa ymessages
The displa ymessages appear on them ultifunc‐
tion displa y.
The displa ymessages wit hgraphic displa yscan
be displa yedins implified form at in theO pera‐
to r's Manua land ma ydeviat ef romt he displa yon
th em ultifunction displa y.The multifunction dis‐
pla yshows high-priority displa ymessages in red.
In addition, awarning tone sounds fors pecific
displa ymessa ges.
Ac tina ccordance wi th thedispla ymessages and
compl ywitht he additional instructions in this
Operator's Manual.
In addition ,symbols ar eshown fors ome display
messa ges:
0091 Fu
rther information
0061 Hide displa
ymessages
Yo uc an use thel eft-hand Touc hC ontrol toselect
between thes ymbols byswiping tothel eftor
ri ght. Pressing 0091displa ysfur ther information
on them ultifunction displa y.Pressing 0061hides
th ed ispla ymessage.
Yo uc an hide lo w-priority displa ymessages by
pressing the¤ button or wit hthe left-hand
To uc hC ontrol. The displ aymessages ar esaved in
th em essag ememor y.
Re ctify thec ause of adispla ymessag easq uickly
as possible.
Yo uc anno thide high-priority displ aymessages.
The multifunction displa ywills ho wt hese display
messages until their causes ha vebeen rectified.
Calling up sa vedd ispl aymessages
On-boa rdcompu ter:
4 Service 5
1M essage
If th er ea reno displa ymessages, No Messages
appear sonthe multifunction displa y.#
Brows ethrough thed ispla ymessages by
swiping upwards or down wardsonl eft-hand
To uc hC ontrol. #
Exiting them essag ememor y:press the
0038 button. Displa
ymessages and warning and indicator lamps 269

Saf
etys ystems Displa
ymessages
Possible causes/consequences and 0050 0050Solutions
0075
Left Side Curtain Airbag
Malfunction Service
Required (exa mp le) *T
herespectiv ewindo wcurtain airbag is malfunctioning
(/ page35). &
WARNING Risk of inju ryor fata linjur ydue tomalfunctions
in thew indo wairbag
If th ew indo wairbag is malfunctioning, it might be triggered
unintentionall yormight no tbetriggered at all in thee vent of an
accident wi thhigh deceleration. #
Have thew indo wairbag checkeda nd repaired immediately
at aq ualified specialis tworks hop. #
Consult aqualified specialis tworks hop immediatel y.
0075 Front Left Malfunction
Service Required (exa m‐
ple) *T
herespectiv erestraint sy stem is malfunctioning (/ page31). &
WARNING Risk of inju rydue tomalfunctions in ther estraint
sy stem
If th er estraint sy stem is malfunctioning, restra int sy stem com‐
ponents ma ybetriggered unintentionall yormaynotd eplo yas
intended during an accident .This ma yaffect theE mer gency Ten‐
sioning Device sorairbags, fore xamp le. #
Have ther estraint sy stem checkeda nd repaired immedi‐
atel yataq ualified specialis tworks hop. Re
cognition of arestraint sy stem malfunction:
R The 0075 restra int sy stem warning lam pdoes no tlight up when
th ei gnition is switched on.
R The 0075 restra int sy stem warning lam plight supc ontinuously
or repeatedly during ajourne y. #
Consult aqualified specialis tworks hop immediatel y.
0075 SRS Malfunction Service
Required *T
herestra int sy stem is malfunctioning (/ page31). &
WARNING Risk of inju rydue tomalfunctions in ther estraint
sy stem
If th er estraint sy stem is malfunctioning, restra int sy stem com‐
ponents ma ybetriggered unintentionally or ma ynotdeplo yas
intended during an accident .This ma yaffect theE mer gency Ten‐
sioning Device sorairbags, fore xamp le. #
Have ther estraint sy stem checkeda nd repaired immedi‐
atel yataq ualified specialis tworks hop. Re
cognition of arestraint sy stem malfunction:
R The 0075 restra int sy stem warning lam pdoes no tlight up when
th ei gnition is switched on.
R The 0075 restra int sy stem warning lam plight supc ontinuously
or repeatedly during ajourne y. #
Consult aqualified specialis tworks hop immediatel y. 270
Displaymessa gesa nd warning and indicator lamps