2020 MERCEDES-BENZ SPRINTER phone

Ac
tivating/deactivatin gthe traf fici nforma‐
tion service Multimedi
asystem:
4 SETUP 5
Radio Settings 5
TA
When thef unction is switched on atraffic
announcemen twill inter rupt thec urrently acti va‐
te dr adio or media source. #
Select ONorOFF. Setting
DABtraffic information The
DABtransmission rang eisn otavailable in all
countries.
Multimedi asystem:
4 SETUP 5
Radio Settings
5 DABt raffic information #
Select one or mor esettings. Selecting Intellit
ext™ Re
quirements:
R DABiss etas thet ransmission range
(/ page 180).
Mul timedi asyst em:
4 SETUP 5
Radio Settings
5 DABS ettings 5
Intellitext™
If th er espectiv estatio ns upports In tellit ext™, you
can ha veadditional information shown suc has
ne ws ,w eather information and sports alerts. A
re qu iremen tfor receiving this is thep rovision of
th ec orresponding information bytheb roadcast‐
ing or ganization. Intelli text™ is only available is
som ecountries. #
Select acategor y,fore xamp le:
R News
R Weather
R Sports
If the News categor yisselected, thre es ub-cate‐
gories can be selected: #
Select Business ,Politics orHealth.
Intellit ext™ fort he categor yselected is
shown. Showing
thec urrent prog ramp revie w( EPG) Re
quirements:
R DABiss etas thet ransmission range
(/ page 180).
Mul timedi asyst em:
4 SETUP 5
Radio Settings
5 DABS ettings 5
EPG #
Select astation.
The program pr eviewiss hown fort his sta‐
tion. #
Press thel eftc ont rolk no b.
The progra mprevie wiss hown. Media
St
arting playbac kofaUSB device Re
quirements:
R AUSB device is connec tedw itht he multime‐
dia sy stem.
Multimedia sy stem:
4 00FD #
Press the00FD button repeatedl yuntil the
USB is thea ctiv em edia source. #
Press or tur nthe lef tcont rolk no b. #
Selec tafolder. #
Select atrac k.
Playbac kstarts. St
arting playbac kofBluetooth ®
equipment Requ
irements:
R Blue tooth ®
is activated
R Blue tooth ®
audio equipmen tisconnec ted
wit hthe multimedia sy stem (/ page183).
Multim ediasystem:
4 00FD #
Press the00FD button repeatedl yuntil Blue‐
tooth ®
is thea ctiv em edia source. #
Press or tur nthe lef tcont rolk no b. #
Select Playlists ,Artists orAlbums .
% These categories ar
enotavailable fort he
iPhone ®
. #
Select atrac k.
Playbac kstarts. MB audio sy
stem 181

St
arting playbac kofaniPod® Re
quirements:
R An iPod ®
is connec tedw itht he multimedia
sy stem.
% Onl
yuseac ertified USB- CtoLightning cable
to connect an iPod ®
.
Multimedia sy stem:
4 00FD #
Press the00FD button repeatedl yuntil iPod ®
is thea ctiv em edia source. #
Press or tur nthe lef tcont rolk no b.
The following categories ar edispla yed:
R Playlists
R Artists
R Albums
R Tracks #
Select acategor y. #
Select atrack.
Playbac kstarts. Showing trac
kinformation Re
quirements:
R Playbac kfromaU SB device is active.
Multimedia sy stem:
4 00FD #
Press and hold theSETUP button.
Information on albums, artists and track
names is shown. Controling playback
Re
quirements:
R Playbac kfromaU SB device or Blue tooth®
audio equipmen tisactive. #
Toselect then exttrack: press 0055. #
Toselect thep revious trac k:press0054.
% If
th ec urrent trac khasalre ady been playing
fo rm oret han eigh tsecond sthen youw ill
skip bac ktothe beginning of thet rack. #
Topause playback: pressthel eftc ont rol
knob. #
Tofast forw ard/r ewind: press the0054 or
0055 button until thed esired position is
re ached. Setting playba
ckoptions Multimedia sy
stem:
4 SETUP 5
Audio settings 5
Play Mode
Ac tivating/deactivatin grandom playback #
Select Mix.
Depending on its pr evious status thef unction
is activated or deactivated.
Ac tivating/deactivatin gthe repeat function #
Select Repeat.
The following settings ar epossible:
R OFF :nor epetition.
R ALL:t he comple tepla ylistisr epeated.
R ONE:t he current trac kisrepeated. #
Press repeatedl yuntil thed esired setting is
re ached. Te
lephone Te
lephony Note
sont elephony &
WARNING Risk of distraction from oper‐
ating integrated communication equip‐
ment while thev ehicle is in motion
If yo uo perat ecommunication equipment
integ ratedint hevehicle when driving, you
will be distracted from thet raffic situation.
This could also cause youtol ose control of
th ev ehicle. #
Onlyoperat ethis equipment when the
traf fics ituation permits. #
Ifyo uc anno tbes ureoft his,stop the
ve hicle whils tpaying attention toroad
and traf ficc onditions and ope rate the
equipment wit hthe vehicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while thev ehicle is in motion
Mobile communication sdevices distract the
driver from thet raffic situation .Thisc ould
also cause thed rive rtol ose control of the
ve hicle. #
Asthed rive r,onl yoperat emobile com‐
munications devices when thev ehicle is
st ationar y. 18 2
MB audios ystem

#
Asavehicle occupant, onl yuse mobile
communication sdevices in thea reas
intended fort his purpose, e.g. in the
re ar passenger compartment. Yo
um usto bse rvet he legal requirements fort he
countr yinwhich youa recur rentl yd riving when
ope rating mobil ecommunication equipment in
th ev ehicle.
Fu rther information can be obtained from an
authorized Mercedes-BenzC enter or at:http://
www.mercedes-benz.com/connect.
Ac tivating/deactivatin gBluetooth ®
Multimedia sy stem:
4 002B #
Select Bluetooth.
Switching on #
Select ON.
Switching off #
Select OFF.
Switching on visibility of them ultimedia sys‐
tem
Re quirements:
R Blue tooth ®
is activated on them ultimedia
sy stem.
Multimedia sy stem:
4 002B #
Select Make visible .
Connecting amobile phone
Re quirements:
R Blue tooth ®
is activated on them obile phone
(see them anufacturer's operating instruc‐
tions).
R Blue tooth ®
is activated on them ultimedia
sy stem.
R The visibility of them obile phone is switched
on (see them anufacturer's operating instruc‐
tions).
R The visibility of them ultimedia sy stem is
switched on. Multimedia sy
stem:
4 002B 5
Pair device
Au thorization using Secur eSimple Pairing #
Selec tamobile phone.
Ac ode is displa yedint he multimedia sy stem
and on them obile phone. #
Ifth ec odes match: selectYESonthem ulti‐
media sy stem. #
Confir mthe code on them obile phone.
Switching mobile phones
Re quirements:
R Atleas ttwo mobile phones ar eauthorized on
th em ultimedia sy stem.
Multimedia sy stem:
4 002B 5
Select Device #
Select amobile phone.
Ad justin gthe call and ringtone volume
Multimedia sy stem:
4 002B 5
Settings #
Select Volume. #
Setthe volume forRingtone orCall.
Setting ther ingtone
Multimedia sy stem:
4 002B 5
Settings #
Select Ringtone. #
Setthe ringtone forCar orPhone.
Disconnecting amobilep hone
Multimedi asystem:
4 002B 5
Delete Device #
Select amobile phone. #
Select Yes. Calls
Te
lephone operation
Multimedia sy stem:
4 002B
Making acall #
Select Dial Number . #
Ente ran umber. #
Select 0097.
The call is made.
% Yo
uc an also mak eacall usin gthe call lis tor
th ep hone book. MB audio sy
stem 18 3

Ac
ceptin gacall #
Select 0097.
or #
Brief lypress the002B button.
Re jectin gacall #
Select 005A.
or #
Press and hol dthe 002B button.
Ac tivatin gfunctions durin gacall
Endin gacall #
Select 005A.
or #
Brie flyp ress the 002B button.
Tr ansfer ring acall tothem obil ephone (pri‐
va te mode) #
Select #.
Sending DTMF tones #
Select _. #
Ente rthe numbers.
Ad justin gthe volume #
Setthe volume using thec ont rolk nob
( / pag e179).
Ac cepting/rejecting awaiting call
Requ irements:
R Ther eisana ctivecall (/ page183).
If yo ur ecei veac allw hile al ready in acall, am es‐
sag eisd isplayed. #
Toaccep t:select 0097.
The incoming call is active. The pr evious call
is on hold. #
Toreject: select 005A. #
Toselect acall: select #(1) or #(2).
% This function and behavior depends on
your
mobile phon enetwo rkprov ider and the
mobil ephone (see them anufacturer's oper‐
ating instructions). Phone book
Downloading mobile phone contacts man‐
ually
Multimedia sy
stem:
4 002B 5
Settings
The function is also available. When connecting
th em obile phone wit hthe multimedia sy stem,
contacts ar edownloaded automaticall y. #
Select Phonebook download .
Sea rching forc onta ctsint he phone book
Multimedia sy stem:
4 002B 5
Phonebook #
Select thec ontact.
Se veralp hon enumbe rscan be shown for
contacts. Cal
llist Making
acall from thec all list
Multimedia sy stem:
4 002B 5
Call Lists
Wi thin thec all lis tthe following ent ries ar eavaila‐
ble fors election:
R Dialled calls
R Received calls
R Misse dcalls #
Select an entr y.
The stored calls ar eshown. #
Select an entr y.
The call is made.
% Alternatively
,you can call up thec all lis tby
pressing and holding the002B button. 184
MB audios ystem

Emer
gency Re
moving the saf etyv est The saf
etyv estisl ocated in thes towa ge com‐
partment in thed rive r's door. #
Remo vethes afet yv estfromt hestow age
compartment.
% Saf
etyv ests can also be stored in thes tow‐
ag ec ompartment softherear door sand the
front-passenger door. 1
Maximu mnumber of washes
2 Maximum wash temp erature
3 Do no tbleach
4 Do no tiron
5 Do no ttumble dry
6 Do no tdry-clean
7 Thisisac lass2vest
The saf etyv esto nlyf ulfills thel egally required
st andards if it is thec orrect size and is com‐
ple tely closed.
Re place thes afet yv est:
R if damaged or if ther efle xstrip saredirty
R ifth em aximum permitted number of washes
is exc eeded
R ifth es afet yv est's fluorescenc ehasfaded Re
moving the firs t-aid kit (sof tsided) The
firs t-ai dkit (sof tsided )islocated in thes tow‐
ag ec ompartment in thef ront passenger door. #
Remo vefirs t-ai d(softsided) kit from the
stow agec ompartment. Re
moving the warning lamp The
warning lam pislocated in thes towa ge com‐
partment in thef ront-passenger door. #
Remo vethew arning lam pfromt hestow age
compartment. Emer
gency Call Sy stem Information on
thee mer gency call sy stem US
Ao nly: Your vehicle is equipped wit hthe
Emergenc yCallS ystem( "eCall"). This featur ecan
help sa velives in thee vent of an accident .eCall
in no wayreplaces assis tance pr ovided from dial‐
ing 911.
eCall onl yfunctions in areas wher emobile phone
co verage isavailable from thew ireless service
pr ov iders. Insuf ficient networ kcoverag efromt he
wireles sservic eprovide rsma yresult in an emer‐
ge ncy cal lnot being transmitted.
eCal lisas tandar dfeatur einy our Mercedes-Benz
ve hicle. In order tofunction as intended, thes ys‐
te mr elies on thet ransmission of dat adetailed in
th eT ransmit tedD atas ection that follo ws
( / pag e207).To disable eCall, acustomer must
visit an authorized Mercedes-Benz Service
depa rtment todeactivat ethe vehicle's communi‐
cation module.
Deactivation of this module pr events thea cti‐
va tio nofa nyand all Mercedes PR Oconnect
se rvices. Af tert he deacti vatio nofe Call,a uto‐
matic eme rgency call and manua lemer gency
call will no tbeavailable.
The ignition mus tbeswitched on befor eanauto‐
matic emer gency cal lcan be made.
% eCal
lisa ctivatedatt hefactor y.
% eCall can be deactivated
byan authorized
Mercedes-Ben zdealer .Please no tethat in
th ee vent ow nershi pofthevehicle is trans‐
fe rred toano ther ow ner in its deacti vated
st ate, eCall will remain deactivated unless
th en ew owner visits an au thorized
Mercedes-Benz dealership toreactivat ethe
sy stem. Emer
gency Call Sy stem eCall can help
toreduce thet ime between an
accident and thea rrival of emer gency service sat
th es iteoft he accident. It helps locat eanacci‐
dent sit einplaces that ar edifficul ttoa ccess.
Ho wever,eve nifa vehicle is equipped wit heCall,
th is does no tmean thes ystemisO N. As such,
eCall does no treplace dialing 911int heeve nt of
an accident.
The emergency cal lcan be mad eautomatica lly
(/ page 207) or manually (/ page207). Only
mak eemer gency calls if youoro ther sa rein need
of rescue. Do no tmakeane mergency cal linthe
eve nt of abreak down or asimilar situation. 206
Breakdown assis tance

Tr
iggering an automatic emer gency call Re
quirements:
R The ignition is switched on.
R The star terb atter yhas suf ficient charge.
If re stra int sy stems suc hasairbags or Emer gency
Te nsioning Device shave been activated af teran
accident, eCall ma yautomatically initia tean
emer gency call.
The eme rgency call has been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter.
The Mercedes-Benz emergency cal lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
The SOS button in theo verhead cont rolp anel
fl ashes until thee mer gency cal lisfinished.
It is no tpossible toimmediately end an auto‐
matic emer gency call.
If no connection can be mad etothe emer gency
service seithe r,ac orresponding message
appears inthem edia displa y.
If no connection can be made tothee mer gency
services: #
Dialthe local emergency num berony our
mobile phone.
If an emer gency cal lhas been initia ted:
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider.
R Based on thec all, theo perator decides
whe ther it is necessar ytocallr escue teams
and/or thep olice tothea ccident site.
R If no vehicle occupant answers, an ambu‐
lance is sent tothev ehicle immediately. Tr
iggering amanual emer gency call #
Using theS OS but tonint heove rhead con‐
trol panel: presstheS OS button at leas tone
secon dlong.
The emer gency cal lhas been made:
R Avoice connection is made totheM ercedes-
Benz emer gency cal lcenter.
R Am essa gewitha cciden tdataist ransmitted
to theM ercedes-Benz emer gency cal lcenter. The Mercedes-Benz emergency cal
lcenter
can transmit thev ehicle position dat atoone
of thee mer gency cal lcenters.
R Remain in thev ehicle if ther oad and traf fic
conditions permit youtodosou ntilavoice
connection is es tablished wit hthe emergency
call cen ters ervice pr ovider. Tr
ansmitted data with thee mer gency call
sy stem Dat
atransmitted bythee Call includes but is not
limited to:
R Vehicle's GPS position data
R GPS position dat aontheroute
((af ewhundred me ters befor ethe incident))
R Direction of tra vel
R Vehicle identification number
R Vehicle driv etype
R Estimated number of people in thev ehicle
R Whe ther Mercedes PR Oconnect is available
or not
R Whe ther thee mer gency cal lwas initia ted
manually or automatically
R Time of thea ccident
Dat atransmit tedisv ehicle information. Fora ny
qu estions about thec ollection, use and sharing
of thee Call sy stem data, please contact MBU‐
SA 's Cus tomer Assis tance Center at 800-FOR-
MERC.
Fo rC anada, please contact MBC’ sCustomer
Assis tance Center at 1-800-387-0 100.
Cust omer requ ests forc ove redi nformation
should be submitted via thes ame channels.
Fo ra ccident clarification purposes ,the following
measures can be take nu ptoa nhour af tert he
emergency call has been initiated:
R The cur rent vehicle position can be de ter‐
mined
R Avoice connection tothev ehicle occupants
can be es tablished Breakdown assis
tance 207

Fr
equency band Maximu mtransmis‐
sion output
70 —cm—w aveband
420 —450 MHz 35 W
Tw o-w ayradio
(2G/3G/4G) 10 WThe
following can be used in thev ehicle without
re strictions:
R two-w ayradios wit hamaximum transmission
output of up to100mW
R two-w ayradios wit htransmit terf requ encies
in the3 80 –410 MHz frequency band and a
maximu mtransmissio noutpu tofu pto2W
(trunked radio sy stem/T etra)
R mobil ephones (2G/3G/4G)
Ther eareno restrictions whe npositioning the
antenn aonthe outside of thev ehicle fort he fol‐
lowing frequenc ybands:
R Trunked radio sy stem/T etra
R 70—cm—w aveband
R 2G/3G/4G Ve
hicl eidenti fication pla te,v ehicle identifi‐
cation number (VIN )and engine number
Ve hicl eidenti fication pla te Depending on
thev ehicle model, thev ehicle iden‐
tification plat eislocated on thes eat base of the
driver's seat or on theB -pillar.
% The dat
aisvehicle-speci fica nd can dif fer
from that shown. Alw ayso bser vethes pecifi‐
cation sonyourvehicle's identification plate. Ve
hicle identification plat e(example: US A,
comple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code Ve
hicle identification plat e(example: US A,
incomple te vehicles)
1 Vehicle manufacturer
2 VIN (vehicle identification number)
3 Perm issible grossmass
4 Perm issible grossmassofv ehicle combina‐
tion
5 Perm issible front axle load
6 Perm issible rear axle load
7 Dateofm anufacture
8 Paint code 252
Tech nica ldata

Mobile phone (wireless) ..................... 82
Child saf etyl oc k( doors) ........................ 44
Child seat Attach ing (no tes) ................................ 40
Basic instructions ...............................36
Fr ont-passenger seat (no tes) .............. 43
LA TC H-type (ISOFIX )(ins talling) .......... 41
No tesonr isksa nd danger s................37
Re arwa rd-facing child restra int sys‐
te m( Information) .............................. .43
Secu ring on thef ront passenger
seat ....................................................43
Secu ring on ther ear seat ................... 42
To pT ether .......................................... 42
Children Avoiding danger sinthevehicle ..........37
Basi cinstructions ............................... 36
Special sea tbeltr etra ctor .................. 40
Ci ga rettel ighter ..................................... 79
Cleaning see Ca re
Cleaning waterd rain valveoft he air
intak ebox ............................................ .198
Climat econtrol
Ac tivating/deactivating .................... 101
Ad justing rear-compartment heat‐
ing .................................................... 102
Air di stribution settings .................... 103
automaticall ycontrollin g(rear
passenger compartment )................. 103
Au xilia ryheating ...............................1 05
Carg ocompartmentv entilation ........ 108
Clearing fogged up windo ws............. 103
Control panel ford ual-zone auto‐
matic clima tecontrol ....................... 100
Controllin gautomaticall y................. .102
Hot-water auxiliar yheater. ............... 106
Operating unit for3 -zone auto‐
matic clima tecontrol ........................ 101
Re frigerant ....................................... 262
Setting thea ir distribution ................1 03
Switching air- recirculation mode
on/of f.............................................. 104
Switching synchronization function
on/of f(control panel )...................... 103
Switching theA /C function on/of f..1 02
Switching ther ear window
defros tero n/of f.............................. .104
Switching thew indshield heater
on/of f..............................................1 04
Ve ntilating thev ehicle (con veni‐
ence opening) .................................... 60
Ve ntilation nozzles at front ............... 104Ve
ntilation nozzles in ther oof ..........1 05
Ve ntilation nozzles, rear passenger
compartment .................................. .105
Cock pit (o verview) .................................. .6
Combination switch see High beam
see High-beam flasher
see Indicator
Compu ter
see On-boar dcomputer
Con venience closing .............................. 60
Con venience opening ............................. 60
Con versions ............................................ 21
Coolant Fillin gcapacitie s............................... 261
Coolant (engine) Checkin glevel .................................. 19 6
No tes. ............................................... 261
Copyright License ............................................... 29
Trademar ks........................................ 29
Co rnering light ...................................... .85
Crosswind Assist Function/no tes. ............................... 14 8
Cruise control ...................................... .151
Ac tivating .......................................... 151
Buttons ............................................. 151
Callin gupas peed........................... .151
Deactivating ...................................... 151
Fu nctio n............................................ 151
Re quirements .................................. .151
Selecting ........................................... 151
Setting thes peed .............................. 151
St oring aspeed ................................. 151
Sy stem limitations ............................1 51
Cus tomer Assi stance Center (C AC)...... 26
Cus tomer Relations Department .......... 26 D
DA Ba nnouncements
Ad justing .......................................... 181
Dashboa rd
see Cockpit (o verview)
Dashboa rdlighting
see Instrument lighting
Data recordin g(vehicle) ........................ 27
Deale rship
see Qualified speciali stwo rkshop Index
303