2020 MERCEDES-BENZ SLC audio

Have
thesystem checked atthe near est
Merce des-Benz ServiceCenter orcontact the
foll owi ngservi cehotli nes:
R USA :Merce des-Benz Customer Assistance
Ce nter at1-800-FOR-M ERCedes
(1-800-367-6372) or1-866-990-9007
R Can ada: Customer Serviceat
1-888-923-8367
Eme rgen cycal l Importan
tsafe tynote s G
WARNI
NG
It can bedangero ustorema ininthe vehi cle,
even ifyo uh avep res sed theSOS button in
an emer gency if:
R yous ee smoke insideorouts ideofthe
vehi cle, e.g. ifthere isaf ire after anacci -
dent
R the vehi cleison adangero ussectio nof
roa d
R the vehi cleisnot visible orcannot easily
be see nbyother roadusers, particu larly
whe ndarko rinp oorvisibil ity condi tions
The reisar isk ofan acci dent andinjury .
Lea vethe vehi cleimme diately inthis orsim-
il ar situ atio nsassoon asitis safe todo so.
Move toas afe loca tion along with other
vehi cleoccup ants.Insuch situatio ns,secu re
the vehi cleinaccord ancewith natio nalregu -
la tions, e.g. with aw arning triangle .
Al icense agreeme ntmus tbeinp lace inorde r
to activ atethe Merce desmeconnect service.
Make surethat your sys tem isactiv ated and
ope rational .Tor egi ster, pressthe 00D9 MB
Info callbutton. Ifany ofthe steps mentio ned
are not carri edout, thesystem may notbe
activ ated.
If yo uh aveq uestio nsabout theactiv ation,
contact oneofthe followi ngtele pho nehot-
li nes:
R USA :Merce des-Benz Customer Assistance
Ce nter at1-800-FOR-M ERCedes
(1-800-367-6372) or1-866-990-9007
R Can ada: Customer Serviceat
1-888-923-8367 Gen
eral note s
An emer gency callisd ialed automati callyifan
ai rb ag orEmerge ncyTensi oning Device istrig-
gere d.
i You
cannot endanautomati callytrigg ered
emer gency callyou rself.
An emer gency callcan also be initi ated man-
ua lly.
As soon asthe emer gency callhas bee niniti -
ated ,the indi cator lamp inthe SOS button
fla shes .The mul tifunction displa yshow sthe
Conne ctingCall Conne
ctingCall mess age.
The audio outp utismuted .
Once theconnectio nhasbee nm ade,the
Call Connected Call
Connectedmess ageappea rsinthe mul-
tifu nction displa y.
All imp ortant informationonthe emer gency is
transmi tted,forexam ple:
R Cu rrent location ofthe vehi cle(asd ete r-
mined bythe GPS system)
R Vehi cleidentifica tionnumb er
R Informa tiononthe seve rityofthe acci dent
Shortl yafter theemer gency callhas bee niniti -
ated ,avoice connectio nisa utomati cally
esta blished betweentheCustomer Assistance
Ce nter andthevehi cleoccup ants.
R Ifthe vehi cleoccup antsareresp onsiv e,the
Merce des-Benz Customer Assistance Center
attemp tsto get more inform ationonthe
emer gency .
R Ifthere isno resp onse fromthevehi cle
occup ants,anamb ulance isimme diately
sent tothe vehi cle.
If no voice connectio ncan be esta blished to
the Merce des-Benz Customer Assistance Cen-
ter, thesystem hasbeenunable toiniti ate an
emer gency call.
Thi scan occur ,for exam ple,ift he releva nt
mobi lepho nenetwor kisn otava ilab le. The
indi cator lamp inthe SOS button flashes con-
tinuo usly.
The Call Failed Call
Failedmess ageappea rsinthe
mul tifunction displa yand mus tbec onfirm ed.
In this case ,sum mon assista nce byother
mea ns. 232
Fe
aturesStow ageand features

Making
anemerge ncycall X
To
initiate anemerge ncycallmanually:
press cover 0043brie flytoopen.
X Press SOSbutton 0044brie fly.
The indica torlamp inSOS button 0044flas hes
until theemerge ncycallisconclude d.
X Wai tfor av oice connection tothe
Mercede s-BenzCustomer Assistance Cen-
ter.
X After theemerge ncycall,close cover 0043.
i If
the mobil ephone network isunava ilable ,
Mercede smeconnect isnot abletom ake
an emerge ncycall.Ify ou leavethe vehicl e
immed iatelyafter pressi ngthe SOS button,
you donot know ifMercede smeconnect
has successfu llymade theemerge ncycall.
In this case, alwayss ummon assistance by
other means.
Breakdown assistance callbutton X
Press Roadsid eAssistance button0043.
This initia tesacalltothe Mercede s-Benz
Cu stomer Assistance Center.
The indica torlamp inRoa dsid eAssistance
button 0043flas hes whilethe call isactive.
The multi function displayshow sthe Con‐ Con‐necting
Call necting
Callmessa ge.The audio outpu t
is muted.
If ac onnection canbemade ,the Call Con‐ Call
Con‐
nected nected
messageapp ears inthe multi function
disp lay.
If am obilephone network andGPS receptio n
are available ,the system transfers datatothe
Mercede s-BenzCustomer Assistance Center,
for exampl e:
R Cu rrent location ofthe vehicl e
R Vehicl eide ntificatio nnumber
i The
displayofthe multi mediasystem indi-
cates thatacallisactive. During thecall,
you can change tothe naviga tionmenu by
pressi ngthe NAVI button onCOMAND, for
exampl e.
i Voice
outputisn otava ilable .
Av oice connection isestabl ishedbetwe enthe
Mercede s-BenzCustomer Assistance Center
and thevehicl eoccupa nts.
From theremote malfunction diagnosis, the
Mercede s-BenzCustomer Assistance Center
can ascerta inthe nature ofthe probl em
(Y pag e234) .
The Mercede s-BenzCustomer Assistance Cen-
ter either sends aqualified Mercede s-Benz
technician ormakes arrangements foryou r
vehicl etob etransported tothe neares t
Mercede s-BenzService Center.
You may becharge dfor services suchas
repa irwork and/or towing.
You canobtai nfurther informati onfrom your
Mercede smeconnect manual.
i The system hasnotbeen abletoinitia tea
Roa dsid eAssistance call,if:
R the indica torlamp forRoa dsid eAssis-
tance callbutton 0043isflas hing continu-
ousl y.
R no voice connection tothe Mercede s-
Benz Customer Assistance Centerhas
been establ ished.
R
This canoccur ifthe relev antmobil ephone
network isnot available ,for exampl e.
The Call Failed Call
Failed messageapp ears inthe
multi function display. Fe
atures
233Stowageand features Z

X
To endac all:pre ssthe 0076 button onthe
mu ltifunc tions tee ring wheel.
or X Pre ssthe corr espond ingmultimed iasystem
bu tton forend ingaphone call.
MB Info cal lbutto n X
Pre ssMB Info callbutton 0043.
Thi sinitia tes acallt ot he Mer cedes-Be nz
Cu stom erAssi stance Center.
The indicator lamp inMB Info callbutton 0043
fla she swhile the conne ctionisb eing mad e.
The multifunc tiond ispl ay sho wsthe Con‐ Con
‐
nec tingCall nec
tingCallmes sage. The audios ystem
is mu ted .
If ac onne ctioncan be made,the Cal lCon‐ Cal
lCon‐
nec ted nec
ted message appe ars inthe multifunc tion
di spl ay.
If am obilep hone netw orkand GPSrece ption
are availab le,t he system transfersdata to the
Mer cedes-B enzCustom erAssi stance Center,
for exa mpl e:
R Cu rre ntlocati onofthe vehicle
R Veh iclei de nti fica tionn um ber
i The
multimed iasystem displ ayind icates
tha tac allisa ctive. Duri ngthe call,yo uc an
cha nge tothe navi gatio nm enu bypre ssing
the NAVI button onCOMAND, forexa mpl e.
Voi ceoutpu tisn otava ilab le.
Av oice conne ctionise sta blished betwe enthe
Mer cedes-B enzCustom erAssi stance Center
and thevehicleo ccu pants.
Yo ur ece iveinfo rma tiona bout opera ting your
veh icle, ab ou tthe nea restM erced es-Be nzSer-
vice Center andabou to the rprodu cts and
ser vice sfrom Mercedes-Be nz. USA
only:youc an find further informa tiono n
the Mer cedesme conne ctsystem under"Own-
ers Online"athttp:// www.mb usa.co m.
i Thes ystem hasn otbeen ableto initia te an
MB Info call,if:
R the indicator lamp inMB Info callbut-
ton 0043isfla shi ng conti nuously.
R no voice conne ctiontot he Mer cedes-
Benz Custom erAssi stance Center was
esta blished .
Thi scan occu rift he releva ntmob ilep hone
netw orkisnot availab le,f or exa mpl e.
The CallFailed Cal
lFailed message appe ars inthe
mu ltifunc tiond ispl ay .
X To endac all:pre ssthe 0076 button onthe
mu ltifunc tions tee ring wheel.
or X Pre ssthe corr espond ingmultimed iasystem
bu tton forend ingaphone call.
Cal lprio rity Whe
nservice callsare active,e.g.Roadside
Assi stance orMB Info calls,a ne me rge ncy call
can stillbeinitia ted .Int hisc ase, an eme r-
genc ycallw illt ake priorityand override all
othe ractive calls.
The indicator lamp ofthe respective button
fla she suntilthe callise nded.
An eme rgency callcan onlybetermi natedby
the Mer cedes-B enzCustom erAssi stance Cen-
ter.
All othe rcalls can beend edbypre ssing:
R the 0076 button onthe multifunc tions tee r-
ing wheel
R the corr espond ingbutton onthe audios ys-
tem oron COMAND forend ingatelep hone
cal l
i Whe
nac allisi nitia ted ,the audios ystem
is mu ted .The mob ilep hone isno longer
conne ctedtoCO MAND. However,ifyo u
wa ntto usey ourm obilep hone, dosoonl y
wh en the vehiclei ss tatio nary andinas afe
lo cati on.
Vehi cleH ealth Che ck Wi
th the VehicleH ealth Check, theCustom er
Assi stance Center canprovideimp rove dsup-
po rtfor problems with your veh icle. Duri ngan
exi sting call,veh icled atai st rans ferredtothe 23
4 Fe
aturesSto wag eand featur es