2020 MERCEDES-BENZ GLC SUV service

connect
edusing Bluetoo th®
wit hth emultimedia
sy stem.
The availabilit yof An droid Autoand Android Auto
apps mayva ry acc ordin gto thecount ry.
The service prov ider isresponsible forth is appli‐
cat ion and theser vices andcontent conne cted
to it.
Inf orma tion onAndr oidAuto
If amobil ephone isused withAndr oidAuto,
USB access usingthemedia menuisno tpossi‐
ble forth is mobile phone.
Onl yone routeguidan cecan beact ive at atim e.
If ro uteguidan ceisact ive on themultimedia sys‐
te m, itis closed whenrouteguidan ceisstar ted
on themobile phone.
Connecting amobile phoneviaAndr oidAuto
(wir ed)
Re quirement s:
R The mobile phonesuppor tsAn droid Auto
fr om Andr oid5.0.
R The Andr oidAutoapp isins talled onthe
mobil ephone. R
Inorder touse thete lephon efunc tions,the
mobil ephone mustbe connect edtothemul‐
timedia system viaBlue tooth®
( / pag e369) .
If th er ewa sno prior Interne tconn ection, this
is es tablished withth euse ofthemobile
phone withAn droid Auto.
R The mobile phoneisconn ectedtothemulti‐
media system viatheUSB portç using a
suit able cable (/page405).
R Ther eis an Interne tcon nect ionforth efull
ra ng eof func tions forAndr oidAuto.
Multimedia system:
4 © 5
Mercedes me&Apps
5 Smart phone 5
Android Auto
5 Start Android Auto #
Alternativ e:Ifan Android Autoapplic ationis
act ive (e. g.when music isbein gpla yedor
ro uteguidan ceisact ive), youcan callupthe
act ive applic ationusin gth e|, zor
002B application buttons (/page296).
% Contr olusing theapplication buttons canbe
switc hedonoroff(/ page386). %
The firs tacti vatio nof Andr oid Au toon the
multime diasystem mus tbe car ried out
when theve hicle isstatio naryfo rsaf etyre a‐
son s.
Ac cep ting/r eject ingtheda ta protection reg‐
ulat ions
Fo rth einitial star tof theapplication: amessag e
wit hth edat apr otect ion prov ision sappear s. #
Selec tAc cept &St art .
Exitin gAndr oidAuto #
Press the00E2 button.
% Android Autostar ts aut omat icallywhen the
mobil ephone isconnect edwithth esy stem
using acable. IfAn droid Autowa sno tdis‐
pla yedin thefo re ground beforedisconn ect‐
ing, theapplication star ts inthebac kground
when reconnect ed.Youcan callupAndroid
Au tointhemain menu. MBUX
multimedia system 385

Callin
gup theAndr oidAutosound settings
Multimedia system:
4 © 5
Mercedes me&Apps
5 Smart phone 5
Android Auto 5
Z #
Select soundsettings.
Se tting contr olof theap plica tionbuttons
(Andr oidAuto)
Multimedia system:
4 © 5
Mercedes me&Apps
5 Smart phone 5
Android Auto 5
Z
5 General #
Toswitc hon Control viaApplication Buttons:
activ ateth edispla ybutt on. #
Toswitc hof fControl viaApplication Buttons:
deactiv ateth edispla ybutt on.
Ending AndroidAuto #
Toend theconnecti onofAndr oidAuto
(wit hcable): disconnect thecon nect ionvia
th econ nect ingcable between themobile
phone andmultimedia system. %
Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle
is statio nary. Tr
ansf erre dve hicl edata withAndroidAuto
and Apple CarPla y® Ov
ervie wof transf erre dve hicl edata
When using Andr oidAutoor Apple CarPla y®
,cer‐
ta in vehicle datais transf erredto themobile
phone. Thisenables youto getth ebes tout of
select edmobile phoneservices. Vehicle datais
no tdir ectl yaccessible.
The follo wing system information istransmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used tooptimize com‐
munication between theve hicle andthemobile
phone.
To do this, and toassig nse veralve hicles tothe
mobil ephone, ave hicle identif ierisrando mly
ge ner ated . Thi
sha sno conne ctionto theve hicle identif ica‐
tion number (VIN)andisdele tedwhen themulti‐
media system isrese t(/ page326).
The follo wing drivin gst atus datais trans mitted:
R Trans miss ionposit ionengaged
R Distinction between parked, stands till,ro lling
and drivin g
R Day/n ight mode oftheins trument cluster
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transmit ted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction
Thi sda ta isonl ytransf erredwhile thena vig ation
sy stem isactiv e,inorder toimprove it(e.g. soit
can continue func tioningwhen inatun nel). 386
MBUXmultim ediasystem

Mer
cede sme calls Making
acall viatheove rhead contr olpa nel 1
mebutt onforser vice, concier georinforma‐
tion calls
2 SOS buttoncover
3 SOS button (emerg ency callsy stem) #
Tomak eaMe rcedes mecall: press me
butt on1. #
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system
(/ page38 7).
Using thevo ice dialog system youacc ess the
desir edser vice:
R Concier geSer vice (if th eser vice isactiv ated)
R Accid ent and brea kdo wnmana gement
(/ page389)
R Mer cedes-Benz Customer Centerforge ner al
inf orma tionab ou tth eve hicle Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page388) .
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Access toaGSM networkis available.
R The contract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition mustbe switc hedonsothat
ve hicle datacan betransf erredaut omati‐
cally . MBUX
multimedia system 38
7

Multimedia
system:
4 © 5
Phone 5
g #
Call Mercedes meconnect.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display.
Then, youcan selectaser viceand beconn ect ed
to aspec ialistat theMer cedes- BenzCustomer
Cent er.
Fu rther information onMer cedes meconn ect,
th epr ov ided service scopeand opera tionare
av ailable at:ht tp :/ /m anuals .daimler .com/ baix/
car s/con nectme/e n_GB/ index.html
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐ media
system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er
em ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear saf te ra cer tain per iod oftim e.
Tr ansf erre ddata during aMer cedes mecall
The data trans ferred dur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whether Mer cedes me
con nect services areactiv ated. If
no Mer cedes meconnect services areactiv a‐
te dand thedat apr otect ion prom pthas been
conf irmed thefo llo wing datais transm itted:
R Vehicle identif ication number
R Mer cedes mecustomer identif icationnum‐
ber
R Reason forth einitiat ionofthecall
R Languag ese tin themultimedia system
R Conf irmation ofthedat apr otect ion prom pt
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datama ybe
tr ansm itted:
R Cur rent mil eage and main tenance data
Tr ans feris possi bleassu ming there qu ired
dat atransf ertech nol ogy issu pp ortedby the
mobil eser vice operator and thequ alit yof
th emobile connect ionissuf ficie nt. 388
MBUX multime diasy stem

If
Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system and no
ser vice hasbeen activated, but thedat apr otec‐
tion queryhas been confirm ed, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
% Atthetime ofgoing topress, this func tion is
te ch nica llynotye tav ailable butcan besup‐
por tedin thefutur e.
If th edat apr otect ion prom pthas been reject ed
th efo llo wing datais transm itted:
R Reason forth einitiat ionofthecall
R Rejecti onofthedat apr otect ion prom pt Mer
cede sme connect No
teson Mer cedes meconnect
Mer cedes meconn ectcons ists of multiple serv‐
ices. Dependin
gon whe ther theser vices areactiv ated
and ontheve hicle equipment, youcan usethe
fo llo wing service svia themultimedia system and
th eove rhead control panel, forex am ple:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Ifth eser vice isactiv ated: Concier geSer vice
(me button)
R Mer cede s-Benz emergency callsy stem (aut o‐
matic emergency callor SOS button)
Mercede sme conne ctacci dent and brea kdo wn
ma nag eme nt,theMer cedes meconnect Con‐
cier geSer vice (if ser vice isacti vated) and the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page38 7).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page38 7).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys cal
lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page39 1).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Fu rther information aboutMercedes meconn ect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreakd ownmana gemen t
The accident and brea kdo wnmanag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page39 1)
If neces sary,thecon tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thecall isho we verno tpossi bleinall
countr ies. MBUX
multimediasy stem 389

R
Brea kdo wnassista nce byamec hanicon
loc atio nand/ ortheto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
Data transf erre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends onthere ason thecall wasini‐
tiat ed, whic hser vice isselect edinthevo ice
con trol system and whic hMer cedes meconnect
ser vices areactiv ated.
Whic hdat ais tra nsf erredfo rth eser vices canbe
ta ke nfrom thecur rently valid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes meand apps Inf
orma tion about Mercedes me
When youlog inwit hauser accoun tto the
Mer cedes meportal,th en ser vices andoffers
fr om Mer cedes-Benz willbe available toyou.
Av ailabilit yis coun try- dependen t.
Fo rmor einf ormation consult anauthor ized
Mer cedes-B enzCent eror visit theMer cedes me
por tal:htt p:/ /me .secure.m ercedes -benz.com
% Mak esur eyo ualw ayske ep theMer cedes
me apps updat ed.
Calling uptheMer cedes meuser accoun t
Multi media system:
4 © 5
Mercedes me&Apps
Yo ur vehicl eis co nne cted with auser
acc ount #
Select Merced esme.
Inf ormation aboutthecon nect eduser
account appears. Yo
ur vehicl eis no tye tco nn ectedwi th ause r
acc oun t #
Select Merce desme. #
The instructi ons forcr eating auser account
and connecting theve hicle withth is follo w
on themedia display.
% Ifth eMer cedes meapp isavailable ona
mobi lephon e,theve hicle connection canbe
accom plished usingtheQR code shown.
Calling uptheMer cedes meservices
Re quirement s:
R The vehicle isconn ectedwithth euser
account .
Multimedia system:
4 © 5
Mercedes me&Apps #
Select Services.
Wi thin theva rious categor iesyoucan seethe
Mer cedes meservices youha ve already pur‐
ch ased andalso those still available topur‐
ch ase. 390
MBUXmult imed iasystem

To
act ivat eor deac tivateth eser vices, login
to your user accoun tin theMer cedes me
por tal.
Dele ting aconnection betw een auser
account andtheve hicl e
Re quirement s:
R The (vehicle) profile oftheuser account that
wa sfirs tconne cted with theve hicle isselec‐
te d.
R The profile issync hroniz ed(/ page299 ).
R APIN has been set.
Multimedia system:
4 © 5
Mercedes me&Apps
5 Mercedes me #
Select DeleteVehicle Assignment. #
Enterth ePIN ofthecon nect eduser account .
% Onlyth euser ,whose useraccount wasfirs t
connect edwith theve hicle candeletethe
connecti onbetween allus er acco unts and
th eve hicle. Mer
cedes-Benz emergency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
Mer cedes-Ben zeCall onlyfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e393).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule. Deactiv
ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON. MBUX
multimedia system 39
1

Callin
gup thewe bbr ow ser settings
Multimedia system:
4 © 5
Mercedes me&Apps
5 z Browser 5
Z
5 Browser Setting s
The follo wing functionsar eav ailable:
R BlockPop- ups
R Activate Javasc ript
R Allo wCook ies #
Toswitc hafunction on:activ ateth edis‐
pla ybutt on. #
Toswitc hafunction off:deactiv ateth edis‐
pla ybutt on.
Dele ting Interne this tory
Multimedia system:
4 © 5
Mercedes me&Apps
5 z Browser 5
Z
5 Delet eBrowser Data
The follo wing option sar eav ailable:
R All
R Cache R
Cook ies
R History
R Entered URLs
R FormDat a #
Select anoptio n. #
Select Yes.
Ma nagi ngbookm arks
Multimedia system:
4 © 5
Mercedes me&Apps
5 z Browser #
Select ?.
Selecting abookmar k #
Select anent ry.
Cr eat ing abookm ark #
Sele ctAdd Curre ntPage toBoo kmark s.
The book markis creat ed.
Edit ingabookm ark #
Sele ct0048 afte ra bookmar k. #
Select Edit . #
Enterthename. #
Select 0076.
Dele ting abookmar k #
Select 0048afte ra bookmar k. #
Select Dele te. #
Select Yes.
Cl os ingthe brow ser
Multimedia system:
4 © 5
Mercedes me&Apps
5 z Browser #
Select ©. Tu
neIn radio Cal
ling up TuneIn radio
Re quirement s:
R The TuneIn radio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased. 398
MBUXmult imed iasystem