2020 MERCEDES-BENZ GLA SUV Owner's Manual

Wheel
chock...... ................................327
Wheel s
Cha nging awhe el...... ....................326
Che cking ........................................ 305
Cl eani ng...... ...... ............................. 282
Emergency sparewhe el...... ........... 331
Important safetynotes .................. 305
Informatio non drivi ng...... ..............305
<002C00510057004800550046004B00440051004A004C0051004A00120046004B
0044[ nging................ 326
Mou nting anew whee l...... .............329
Rem oving awhe el....... ................... 329
Storing ...........................................327
Tig htening torque....... .................... 330
Whee lsize/tire size.......................330
Whee lsand tires
Cha nging awhe el....... ................... 327
Windo wcurtain airbag
Displ aymessa ge....... ..................... 212
Opera tion......................................... 47
Windo ws
see Side windows
Windsh ield
Defrosting ......................................120
Windsh ieldwashe rsyste m
Addi ngwasher fluid....... ................277
Importa ntsafe tynotes .................. 339
Windsh ieldwi pers
Displ aymessa ge....... ..................... 229
Prob lem(malfunction) ................... 112
Rea rwi ndow wiper ....... .................110
Rep lacing thewiper blades ....... ..... 110
Switchi ngon/off ........................... 109
Winte rdrivin g
Slip pery road surfaces....... ............ 153
Snow chains....... ........................... 308
Winte roperatio n
Gene ralnotes ................................ 307
Winte rtires
M+S tires.......................................307
Wiper blades
Cl eani ng....... .................................. 283
Importa ntsafe tynotes .................. 110
Rep lacing (rearwi ndow) ................112
Woo dentrim (clean inginstruc-
tion s)....... ...........................................285
Worksho p
see Qualified speci alist worksh op Z
ZONE function
Switchi ngon/off ........................... 120 In
dex
23

Int
rod uction
The printedOper ator'sMan ualprovide sinf or-
mat ionabout thesaf eoper ation ofyour vehi-
cle .The Digit alOper ator'sMan ualprovide s
co mpr ehen siveand spec ifically adapt edinfor-
mat iononyour vehicle's equipm entand mult i-
med iasyst em. You cancalluptheDi git al
Oper ator'sMan ualviathemult imed iasyst em.
i You
willnotinc urany costswhen calling
up theDi git alOper ator'sMan ual.The Digit al
Oper ator'sMan ualwor kswit hout conn ect-
ing totheIn te rn et.
Ther eare three ways toacc ess theto pic sof
th eDi git alOper ator'sMan ual:
R Vis ualsea rch
The visual sear challows youtoexplor eyour
veh icle"vir tual ly". Start ing from either the
veh icleex terio rvie wor interio rvie w, you
can access man yof thedif fer entto pic sco v-
ere dby theDi git alOper ator'sMan ual.To
acc ess theveh icleint erio rsec tion ,sele ct
th e"Veh icleint erior" view.
R Keywor dsea rch
The keyword searchallows youtosear chfor
a ke yword byenterin gch arac ters.
R Cont ents
You canselectind ivid ual section sin the
co nten ts.
i The
Digit alOper ator'sMan ualisdeac tiva-
te dfor safetyreas onswhile driving. Op
era tion Call
inguptheDigit alOp era tor's
Ma nua l
X Pre ssthe00D4 buttonin thece nter con-
sole .
The overview relating totheveh icleappear s.
X Se lec tth e"Oper ator'sMan ual" menuitem
by turnin g3 orpre ssin g7 theco ntrol -
ler.
X Con firm 7 themes sage about thewarn ing
and safetyno tes.
The basic menufor theDi git alOper ator's
Man ualappear s. Op
era ting theDigit alOp era tor's
Ma nua l
Gener alnot es Pleas
eobs erveth einf orm ation about the
oper ation oftheco ntrol ler (Ypage 244).
Cont entpages The
conten tpages canbeacc essedbymean s
of avis ual sear ch,a ke yword searchorusin g
th eco nten ts. X
To scr ollforwar ds/bac kwards: tur n3
th eco ntrol ler.
X To
dis pla yin full-scr een orani ma tion:
slide 8 theco ntrol ler tothelef t0043.
X To
select inform ation textsor sav ebook -
ma rks: slide 9 theco ntrol ler tothe
rig ht 0044.
X To select alink :slide 6theco ntrol ler
down wards 0087.
X To exit acont entpage: sele ct0038 sym-
bol 0085.
X To
call upthebas icmen uof theDigit al
Op era tor'sMa nua l:sele ct00DA symbol
0083.
X To
swit chfunct ions tothemu ltim edi a
sys tem using thebut tonson thecent er
consol e:pre ssthe002A, 002B,00FDor
00BE button.
The selected men uappear s.The Digit al
Oper ator'sMan ualrem ainsopen inthe
bac kgroun d. 24
Digit
alOp era tor'sMa nua l

Protecting
theenvironment General
notes H
Environmental
note
Daimler's declaredpolicyisone ofcompre-
hensive environm entalprotect ion.
The object ivesareforthe natural resources
that form thebasis ofour existen ceon this
planet tobe used sparingly andinamanner
that takes therequirements ofboth nature
and humanity intoaccount.
You toocan help toprotect theenvironm ent
by operating yourvehicle inan environm en-
tally responsible manner.
Fuel consumpt ionand therate ofengine,
transm ission,brakeandtirewear areaffec-
ted bythese factors:
R operating conditionsof your vehicle
R your personal drivingstyle
You caninfluence bothfactors. Youshould
bear thefollowing inmind:
Operating conditions:
R avoid shorttripsasthese increase fuel
consumpt ion.
R alwa ysmake surethatthetire pressures
are correct .
R do not carry anyunnecessary weight.
R remove roofracks onceyounolonger
need them.
R aregularly servicedvehiclewillcont ribute
to environm entalprotect ion.You should
therefore adheretothe service intervals.
R alwa yshave service workcarried outata
quali fiedspecialist workshop.
Personal drivingstyle:
R do not depress theaccelerator pedal
when startin gthe engine.
R do not warm upthe engine whenthevehi-
cle isstationary.
R drive carefully andmaintain asafe dis-
tance fromthevehicle infront .
R avoid frequent, suddenacceleration and
braking. R
change gearingood timeanduseeach
gear onlyupto00C3 ofits maximum engine
speed.
R switch offthe engine instationary traffic.
R keep aneye onthe vehicle's fuelcon-
sumption. Environmental
concerns andrecom-
mendat ions
Wherever theOperator's Manualrequires you
to dispose ofmaterials, firsttrytoregenerate
or re-use them.Observe therelevant environ-
ment alrules andregulations whendisposing
of materials. Inthis way youwillhelp topro-
tect theenvironm ent. Genuine
Mercedes-Benz parts H
Environmental
note
Daimler AGalso supplie srecondit ioned
major assemblies andparts which areofthe
same qualityas new parts. Theyarecovered
by the same Limited Warranty entitlements
as new parts.
! Air
bags andEmergen cyTensioning Devi-
ces, aswell ascont rolunits andsensors for
these restraint systems, maybeinstalled in
the following areasofyour vehicle:
R doors
R door pillars
R door sills
R seats
R cock pit
R instrumen tcluster
R cent erconsole
Do not install accessories suchasaudio sys-
tems inthese areas. Donot carry out
repairs orwelding. Youcould impair the
operating efficiency ofthe restraint sys-
tems.
Have aftermark etaccessories installedata
quali fiedspecialist workshop.
You could jeopardize theoperating safetyof
your vehicle ifyou useparts, tiresandwheels
as well asaccessories relevanttosafety which Genuine
Mercedes-Benz parts
25Introdu ction Z

have
notbeen approved byMercedes-Ben z.
This could leadtomalfunctions insafety-rele-
vant systems, e.g.thebrake system. Useonly
genuine Mercedes-Ben zparts orparts ofequal
qual ity.Only usetires, wheels andaccessories
that have been specifically approvedforyour
vehicle.
Genuine Mercedes-Ben zparts aresubject to
strict qualitycont rol.Every parthasbeen spe-
cifically developed, manufactured orselected
for and adapted toMercedes-Ben zvehicles.
Therefore, onlygenuine Mercedes-Ben zparts
should beused.
More than300,000 differentgenuine
Mercedes-Ben zparts areavaila blefor
Mercedes-Ben zmodels.
All authorized Mercedes-Ben zCenters main-
tain asupply ofgenuine Mercedes-Ben zparts
for necessary serviceandrepair work.Inaddi-
tion, strategically locatedpartsdelivery cen-
ters provide quickandreliabl eparts service.
Always specify thevehicle identification num-
ber (VIN) when ordering genuineMercedes-
Benz parts (Ypage 334). Operat
or'sManual Vehicle
equipment
i This
Operator's Manualdescribes allmod-
els and allstandard andoptional equipment
of your vehicle availableatthe time ofthis
Operator's Manualgoingtoprint. Country-
specific differences arepossible. Bearin
mind thatyour vehicle maynotfeature all
funct ionsdescribed here.Thisalso appli es
to safety-relevant systemsandfunct ions.
The equipment inyour vehicle maytherefore
differ fromthatshown inthe descriptions
and illustrations.
The original purchase agreement listsallsys-
tems installed inyour vehicle.
Should youhave anyquestions concerning
equipment andoperation, pleaseconsult an
authorized Mercedes-Ben zCenter.
The Operator's ManualandMaintenanc e
Booklet areimportant documents andshould
be kept inthe vehicle. Service
andvehicle operation Maintenance
Always bringtheMaintenanc eBooklet with
you when taking thevehicle toan authorized
Mercedes-Ben zCenter. Yourcustomer service
advisor willenter every service intoyour Main-
tenanc eBooklet onyour behalf. Roadside
Assistance
The Mercedes-Ben zRoadsi deAssistanc ePro-
gram offers technicalhelp inthe event ofa
breakdown. Callsto the toll-free Roadside
Assistanc eHotline areanswered byour agents
24 hours aday, 365days ayear.
<00140010001B0013001300100029003200350010003000280035002600480047
00480056> (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refertothe
Mercedes-Ben zRoadsi deAssistanc eProgram
brochure (USA)orthe "Roa dside Assistanc e"
section inthe Service andWarranty Booklet
(Canada ).You willfind both inthe vehicle
document wallet. Change
ofadd ress orchange ofown-
ership
In the event ofachange ofaddress, please
send usthe "Notification ofAddress Change"
in the Service andWarranty Bookletorsimply
call theMercedes-Ben zCustomer Assistance
Center (USA)atthe hotline number
1-80 0-FOR- MERCedes (1-800-367-6372)or
Customer ServiceCenter(Canada )at
1-80 0-387-0100.This willassist usincont act-
ing you inatimely manner shouldtheneed
arise.
If you sellyour Mercedes, pleaseleaveallliter-
ature inthe vehicle sothat itis availa bletothe
next owner.
If you have purchased aused car,please send
us the "Notification ofUsed CarPurchase" in
the Service andWarranty Bookletorsimply
call theMercedes-Ben zCustomer Assistance
Center (USA)atthe hotline number
1-80 0-FOR- MERCedes (1-800-367-6372)or
Customer Service(Canada )at
1-80 0-387-0100. 26
Service
andvehicl eoperat ionIntroduct ion

Possible
dangerduetosubstances
haza rdous tohealth
In compliance withProposition 65(“Prop65”),
the following detachable labelhasbeen added
to each vehicle soldinCali fornia: Operat
ingsafety Dec
larat ions ofconformity
USA: "Thewireless devicesofthis vehicle
comply withPart15ofthe FCC Rules.Opera-
tion issubject tothe two following twocondi-
tions: 1)These devices maynotcause harmful
interf erence, and2)These devices must
accept anyinterf erence received, including
interf erence thatmay cause undesired opera-
tion. Changes ormodifications notexpressly
approved bythe party responsible forcompli-
ance could voidtheuser’s authority tooperate
the equipment."
Canada: "Thewireless devicesofthis vehicle
comply withIndustry Canadalicense-ex empt
RSS standard(s). Operationissubject tothe
following twocondition s:(1) These devices
may notcause interference, and(2)These
devices mustaccept anyinterf erence, includ-
ing interf erence thatmay cause undesired
operation ofthe device." Diagnostic
connector
The diagnostics connection isonly inten ded
for the conn ection ofdiagnostic equipment at
a quali fiedspecialist workshop. G
WARNING
If you conn ectequipment toadiagnostics
conn ection inthe vehicle, itmay affect the operation
ofvehicle systems. Asaresult,
the operating safetyofthe vehicle couldbe
affected. Thereisarisk ofan accident.
Only connectequipment toadiagnostics
conn ection inthe vehicle, whichisapproved
for your vehicle byMercedes-B enz. G
WARNING
Object sin the driver's footwell canrestrict
the pedal travel orobstruct adepressed
pedal. Theoperating androad safety ofthe
vehicle isjeopardized. Thereisarisk ofan
accident.
Make surethatallobject sin the vehicle are
stowed correctly,and that they cannot enter
the driver's footwell. Installthe floormats
securely andasspecified inorder toensure
sufficient clearance forthe pedals. Donot
use loose floormats anddonot place floor-
mats ontop ofone another.
! If
the engine isswitched offand equip-
ment onthe diagnostics connection isused,
the starter battery maydischarge.
Connect ingequipment tothe diagnostics con-
nect ioncan lead toemissions monitoring
information beingreset, forexample. Thismay
lead tothe vehicle failingtomeet therequire-
ment sof the next emissions testduring the
main inspection . Qualified
specialist workshop
An authorized Mercedes-B enzCenter isa
quali fiedspecialist workshop. Ithas theneces-
sary specialist knowledge, toolsandquali fica-
tions tocorrect lycarry outthework required
on your vehicle. Thisisespecially thecase for
work relevant tosafety.
Observe thenotes inthe Maintenanc eBook-
let.
Always havethefollowing workcarried outat
an authorized Mercedes-B enzCenter:
R work relevant tosafety
R service andmaintenan cework
R repair work Operat
ingsafety
27Introduction Z

R
alte ration s,ins tall atio nwork andmodi fica-
tio ns
R work onelec tron iccom ponents Corr
ectuse
If you remove anywarn ingstick ers ,you oroth-
ers coul dfail torec ogn izecertain dang ers.
Leav ewarn ingstick ers inposit ion.
Obse rveth efoll owin ginf orm ationwhen driv-
ing your vehicle:
R thesafe tyno tesin this man ual
R tech nic aldat afor theveh icle
R traff icrules andregulatio ns
R laws andsafetystandar dspert ainin gto
mot orveh icles Pr
oblem swith your vehicle
If you shoul dexp erie nceaprob lemwith your
veh icle,part icular lyon eth at you believ emay
aff ect itssafe operation,we urge youtocon -
tac tan auth orizedMer cedes-Ben zCent er
imm ediat elytohave theprob lemdiagn osed
and rectified. Ifth eprob lemisno tres olve dto
your satisfact ion,please discusstheprob lem
again withanauth orizedMer cedes-Ben zCen-
te ror, ifnec essar y,con tactus atoneof the
foll owin gaddre sses.
In theUSA
Mer cedes-Ben zUS A,LLC
Cust omerAs sist anc eCent er
On eMer cedes-Ben zDr ive
San dySpr ings,GA 30328
In Cana da
Mer cedes-Ben zCanada, Inc.
Cust omerRelat ionsDe part men t
98 Van derh oofAvenue
Tor onto,On tarioM4G 4C9 Limi
tedWarrant y
! Obse
rveth eno tesin this Oper ator'sMan -
ual regardin gth ecor rectoper ationof your
veh icle and poss ibledamage totheveh icle.
Dam agetotheveh icle whic his caus edby
viol atio nof these notesis no tcov ered by
th eMer cedes-Ben zimpli edwarr antyor the
new orused- vehicle warr anty. QR
code forrescue card
The QRcod esare secured inthefuel fillerflap
and ontheoppos iteside ontheB- pillar .In the
even tof an acc iden t,res cue services can use
th eQR cod eto quick lyfin dth eappro priate
res cue cardfor your vehicle.The curren tres -
cue cardcon tain sth emos timpo rtant inform a-
tio nabout yourvehicle inacom pact form, e.g.
th erout ingoftheelec tric cable s.
You canfindmor einf orm ationunde r
www.m ercedes -benz.de /qr -code. Dat
ast ora ge Dat
ast ora ge
A wide rangeofelec tron iccom ponentsin your
veh icle contain datamem ories.
Thes edat amem orieste mpor arilyorperm a-
nen tlystore tech nic alinf orm ationabout :
R theveh icle'soper atingst ate
R inc iden ts
R malf unctions
In gen eral, this tech nic alinf orm ationdoc u-
men tsthest ate ofacom ponent,a modul e,a
syst emorthesurr oundings.
Thes einc lude, forexam ple:
R oper atingcon dition sof syst emcom ponents.
For exam ple,fluid levels
R theveh icle'sstatus messages andthose of
its ind ividual components,e.g .num berof
wheel revolut ions/spee d,dec eler ationin
mov emen t,late ralacc eler ation,acc eler ator
pedal position
R malf unctions and defe ctsin impo rtant sys-
te m com ponents,e.g .light s,brak es
R veh icle reac tions and oper atingcon dition s
in spec ialdriv ingsituatio ns,e.g .air bag
deplo yment,int erv ent ion ofstabilit ycon trol
syst ems
R ambie ntcon dition s,e.g .out side temper a-
tur e
This datais of an exc lusiv elytech nic alnat ure
and canbeused to:
R assis tin rec ogn izingand rectifying malfunc-
tio ns and defe cts
R analyz eveh icle function s,e.g .aft eran acc i-
den t
R opt imiz eveh icle function s 28
Dat
ast ora geIntr odu ction

The
data cannotbe used totrace thevehicle's
movemen ts.
When yourvehicle isserviced, technicalinfor-
mation canberead from theevent datamem-
ory and malfunct iondata memory.
Servic esinclude, forexample:
R repair services
R service processes
R warranties
R quality assurance
The vehicle isread outbyemployees ofthe
service network (including themanufact urer)
using special diagnostic testers. More detailed
inform ationisobtained fromit,ifrequired.
Aft eramalfunct ionhas been rectified, the
inform ationisdeleted fromthemalfunct ion
memory oriscont inually overwritt en.
When operating thevehicle, situations are
conc eivable inwhich thistechn icaldata, in
conn ection withother inform ation(ifneces-
sary, under consult ationwithanauthorized
expert ),could betraced toaperson.
Examples include:
R accident reports
R damage tothe vehicle
R witness statements
Further additional functionsthathave been
cont ractually agreeduponwiththecustomer
allow certainvehicle datatobe conv eyed by
the vehicle aswell. Theadditional functions
include, forexample, vehiclelocation incase
of an emergenc y. COMAND/Mercedes
meconnec t
(Canada: TELEAID)
If the vehicle isequipped withCOMAND or
Mercedes meconn ect,additional dataabout
the vehicle's operation, theuse ofthe vehicle
in cert ainsituations, andthelocation ofthe
vehicle iscompiled throughCOMAND orthe
Mercedes meconn ectsystem.
For additional information,please refertothe
COMAND UserManual orDigital Operator's
Manual and/ortheMercedes meconn ect
Terms andConditions. Event
datarecorder s
USA only: This
vehicle isequipped withanevent data
recorder (EDR).Thisvehicle isequipped with
an event datarecorder (EDR).Themain pur-
pose ofan EDRis to record, incert aincrash or
near crash-lik esituations, suchasan air bag
deployment orhittin garoad obstacle, data
that willassist inunderstan dinghowavehi-
cle's systems performed. TheEDRis designed
to record datarelating tovehicle dynamics
and safety systems forashort period oftime,
typically 30seconds orless.
The EDRin this vehicle isdesigned torecord
such dataas:
R How various systems inyour vehicle were
operating
R Whether ornot thedriver andpassenger
safety beltswerebuckled/fast ened
R How far(ifat all) the driver wasdepressing
the accelerator and/orbrakepedal; and,
R How fastthevehicle wastraveling
These datacanhelp provide abetter under-
standin gof the circumst ancesinwhich
crashes andinjuries occur.NOTE:EDRdata
are recorded byyour vehicle onlyifanon- triv-
ial crash situation occurs;nodata arerecor-
ded bythe EDRunder normal drivingcondi-
tions andnopersonal data(e.g.name, gender,
age and crash location) arerecorded. How-
ever, other parties, suchaslaw enforc ement
could combine theEDRdata withthetype of
personally identifying dataroutinely acquired
during acrash investigation.
Acc ess tothe vehicle and/or theEDRis nee-
ded toread datathatisrecorded byan EDR,
and special equipment isrequired. Inaddition
to the vehicle manufact urer,other parties that
have thespecial equipment, suchaslaw
enforc ement,can read theinform ationby
accessing thevehicle orthe EDR.
ED Rdata maybeused incivil andcriminal
matt ersasatool inaccident reconstruct ion,
accident claimsandvehicle safety.Sincethe
Crash DataRetrieval CDRtoolthat isused to
extr actdata from theEDRis commer cially
availab le,Mercedes- BenzUSA,LLC ("MBUSA ")
expressly disclaimsanyand allliabil ityarising
from theextr action ofthis inform ationby
unauthorized Mercedes-Benzpersonn el.
MBUSA willnotshare EDRdata withothers
without theconsen tof the vehicle owners or,
if the vehicle isleased, without theconsen tof
the lessee. Exceptions tothis represent ation
include responses tosubpoenas bylaw Data
storage
29Introdu ction Z

enfor
cemen t;by federal, stateor local govern -
ment ;in con nect ionwith orarising outofliti-
gation involvin gMBUS Aor its subsidiaries and
affiliates; or,asrequired bylaw.
Warning :The EDRis acompon entofthe
Restraint SystemModule. Tampering with,
altering, modifying orremovin gthe EDRcom-
ponen tmay result inamalfunct ionofthe
Restraint SystemModule andother systems.
St ate laws orregulations regardingEDRs that
con flict with federal regulation arepre-em p-
ted. This means thatinthe event ofsuch con-
flict ,the federal regulation governs.As ofFeb-
ruary 2013,13 stat eshave enact edlaws relat-
ing toED Rs. Informa
tiononcopyright General
information
Inf ormation onlicense forfree andopen-
source software usedinyour vehicle andits
electr oniccompon entsis available onthe fol-
lowing website:
htt p:// www.mercedes -benz.com/ opensourc e Register
edtradem arks
R Bluetoot h®
is aregister edtrademark of
Bluetoot hSIG Inc.
R DTS ™isaregister edtrademark ofDTS ,Inc .
R Dolby ®
and MLP™ areregister edtrade-
marks ofDOLB YLaboratories .
R BabySmart ™,ESP®
and PRE-S AFE®
are reg-
istered trademark sof Daimler AG.
R HomeLin k®
is aregister edtrademark of
Johnson Controls.
R iPod ®
and iTunes ®
are register edtrade-
marks ofApple Inc.
R Logic7 ®
is aregister edtrademark ofHar-
man Internat ional Indust ries.
R Microsof t®
and Windows media®
are regis-
tered trademark sof Microsof tCorporation .
R SIRIUS ®
is aregister edtrademark ofSirius
XM Radio Inc.
R HD Radio™ isaregister edtrademark of
iBiquity DigitalCorporation . R
Gracenot e®
is aregister edtrademark of
Gracenot e,Inc .
R ZAGAT Survey®
and related brandsarereg-
istered trademark sof Zagat Survey, LLC. 30
Inform
ation oncopyrightIntrod uction