2020 MERCEDES-BENZ E-CLASS CABRIOLET service

R
The Andr oidAutoapp isins talled onthe
mobil ephone.
R Inorder touse thete lephon efunc tions,the
mobil ephone mustbe connect edtothemul‐
timedia system viaBlue tooth®
( / pag e302 ).
If th er ewa sno prior Interne tconn ection, this
is es tablished withth euse ofthemobile
phone withAn droid Auto.
R The mobile phoneisconn ectedtothemulti‐
media system viatheUSB portç using a
suit able cable (/page332).
R AnInterne tcon nect ionisrequ ired forth efull
ra ng eof func tions forAndr oidAuto.
Multimedia system:
4 Connec t5
Android Auto #
Select themobile phonefrom thede vice list.
Ac cep ting/r eject ingtheda ta protection reg‐
ulat ions
A messag ewit hth edat apr otect ion regulations
appear s. #
Select Accept &Start . or #
Select Decline &End.
Ac tiv atin gaut omati cst ar t #
Select StartAutoma tically0073.
St arting manuall y #
Select themobile phonefrom thede vice list.
Exiting AndroidAuto #
Press the00E2 buttononthemultifunc tion
st eer ing wheel, forex am ple.
% IfAn droid Autowa sno tdispla yedin thefo re ‐
gr ound beforedisconn ecting,theapplication
st ar ts inthebac kground when reconnect ed.
Yo ucan callupAndroid Autointhemain
menu.
Calling uptheAndr oidAutosound settings
Multimedia system:
4 Connec t5
Android Auto 5
Sound #
Select theto ne menu (/page 349). Endi
ngAndr oidAuto
Multimedia system:
4 Connec t5
Android Auto #
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit helect ricity .
or #
Disco nnect thecon nect ingcable between
th emobile phoneandmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle is
st atio nary. Tr
ansf erre dve hicl edata withAndroidAuto
and Apple CarPla y™ Ov
ervie wof transf erre dve hicl edata
When using Andr oidAutoor Apple CarPla y™,
cer tain vehicle datais transf erredto themobile
phone. Thisenables youto getth ebes tout of
select edmobile phoneservices. Vehicle datais
no tdir ectl yaccessible. Multimedia
system 31
5

#
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
Using thevo ice dialog system youacc ess the
desir edser vice:
R Concier geSer vice (if th eser vice isactiv ated)
R Accid ent and brea kdo wnmana gement
(/ page31 9)
R Mercedes-B enzCustomer Cent erforge ner al
inf orma tionab ou tth eve hicle
Yo ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er R
Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page31 8).
Ca lling theMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
4 Phone 5
ª Contac ts #
Call Mercedes meconnect.
The callismade.
Then, youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er. Ar
ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er
em ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails. Multim
ediasystem 317

%
Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
The data trans ferred dur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whether Mer cedes me
con nect services areactiv ated.
If no Mer cedes meconnect services areactiv a‐
te dand thedat apr otect ion prom pthas been
conf irmed thefo llo wing datais transm itted:
R Vehicle identif ication number
R Mer cedes mecustomer identif ication num‐
ber
R Reason forth einitiat ionofthecall
R Languag ese tin themultimedia system
R Conf irmation ofthedat apr otect ion prom pt
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datama ybe
tr ansm itted:
R Cur rent mil eage and main tenance data Tr
ans feris possi bleassu ming there qu ired
dat atransf ertech nol ogy issu pp ortedby the
mobil eser vice operator and thequ alit yof
th emobile connect ionissuf ficie nt.
If acci dent andbrea kdo wnmana gement iscall ed
via thevo ice con trol system and noser vice has
been activated, but thedat apr otect ion query
has been confirm ed, thefo llo wing datacan also
be called upfrom theve hicle bytheMer cedes-
Benz Customer Cent er:
R Current location oftheve hicle
% Atthetime ofgoing topress, this func tion is
te ch nica llynotye tav ailable butcan besup‐
por tedin thefutur e.
If th edat apr otect ion prom pthas been reject ed
th efo llo wing datais transm itted:
R Reason forth einitiat ionofthecall
R Rejecti onofthedat apr otect ion prom pt Mer
cede sme connect No
teson Mer cedes meconnect
Mer cedes meconn ectprov ides thefo llo wing
ser vice s:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Concierg eSer vice (whe nth eser vice isacti‐
va ted), appointm entrequ ests or similar (me
butt on)
R Mer cedes- Benzemergency callsy stem (aut o‐
matic emergency calland SOS button)
The Mercede s-BenzCustomer Centerand the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page31 6).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page31 7).
Pl eas eno te that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys 31
8
Multimedia system

cal
lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page320).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreakd ownmana gemen t
The accident and brea kdo wnmanag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page320)
If neces sary,thecon tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby amec hanicon
loc atio nand/ ortheto wing away oftheve hi‐ cle
tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
Data transf erre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whic hMer cedes me
con nect services areactiv ated.
Whic hdat ais transf erredfo rth eser vices, can
be take nfrom thecur rentl yva lid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes-B enzemer gency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall in
no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonly functions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emer gency callno tbe ing
tr ans mitt ed.
eC allis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e32 1).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof Mu
ltimed iasystem 31
9

eCall,
automa ticemer gency calland manu al
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
% eCallis activ ated atthefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent. The
eme rgency callcan bemade automatical ly
( / pag e320) ormanuall y(/ page32 1). Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin the media display:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall .
% Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster. Tr
igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated
af te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omatic allyinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. 32
0
Mu ltimed iasystem

Dele
ting brow ser data
Multimedia system:
4 Connec t5
z Browser
5 Z Option s5
Delet eBrowser Data
The follo wing option sar eav ailable:
R All
R Cache
R Cook ies
R Entered URLs
R FormDat a #
Select anoptio n. #
Select Yes.
Ma nagi ngbookm arks
Multimedia system:
4 Connec t5
z Browser
5 ß Bookmarks
Selecting abookmar k #
Select anent ry. Cr
eat ing abookm ark #
Sele ctAdd New Bookmark. #
Entera URL andaname. #
Select ¡.
Editin gaboo kmar k #
Highl ightabookmar k. #
Select p. #
Select Edit . #
EnteraUR Land aname . #
Select ¡.
De leting abo okmar k #
Highlight aboo kmar k. #
Select p. #
Select Dele te. #
Select Yes.
Cl os ingthe brow ser
Multimedia system:
4 Connec t5
z Browser #
Select åCloseBrowser . Int
erne tra dio Cal
ling up Inte rn et radio
Re quirement s:
R The Interne tra dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
4 Radio 5
Þ Radio Source #
Select TuneIn Radio.
The Interne tra dio displa yappear s.The last
st atio nse tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. 326
Multimed iasystem

Multimedia
system:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
% Youcan also have thesat ellit eser vice acti‐
va tedonline. Todo so, please visithttp:// www
.siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
4 Radio 5
Þ Radio Source #
Select SiriusXM Radio. Multimedia
system 34
5

Disp
laying satellit era dio service informa tion
Multime diasystem:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation. Sound
To
ne settings Inf
ormat ionabout thesound system
The soun dsy stem has atot alout put of100W
and iseq uippe dwit hse venspe akers. Itis availa‐
ble forall functions inthera dio and media
modes.
Calling upthesound menu
Multi media system:
4 Media 5
à Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Other Soun dSet tings #
Select asoun dmen u.
Ad jus tingtreb le,mid- rang eand bass set‐
tings
Multimedia system:
4 Media 5
à Sound 5
Equalizer #
Select Treble, MidRange orBass. #
Chang eth ese ttings.
Ac tiv atin g/deac tivatin gaut omati cvo lum e
adj ustm ent
Multime diasystem:
4 Media 5
à Sound
5 Autom aticVolume Adjustmen t
Au tomatic volume adjustment com pens ates for
dif fering volumes whenchang ingbetween audio
sour ces. #
Activate0073 ordeacti vate 0053 thefunc tion.
Ad jus tingthe balanc e/fader
Mu ltimed iasystem:
4 Media 5
à Sound
5 Balance andFader #
Adjus tth ebalance andfader . #
Toexitth emenu :pr ess the0038 button. Bur
mes ter®
sur round soun dsy stem Inf
orma tion abou tth eBu rm ester®
sur round
soun dsy stem
The Burmes ter®
sur round soun dsy stem has a
to ta loutput of590 Wand iseq uipped with13
speak ers. Itis available forall functions inthe
ra dio and media modes.
Calling upthesound menuinthe
Bu rm ester®
sur round soun dsy stem
Multi media system:
4 Media 5
à Sound
The follo wing functionsar eav ailable:
R Equal izer
R Balan ceand Fade r
R Automat icVolum eAdj ustmen t
R Surroun dSoun d
R Soun dFoc us
R Other Soun dSet tings #
Select afun ction . Mult
imed iasystem 34
9