2020 MERCEDES-BENZ C-CLASS SEDAN service

Digita
l– in theve hicl eV ehicledocument walletD igital–on theInt erne tD igital–as an App
Fa mili arize yourself withth econ ‐
te nts oftheOper ator's Manual
dir ect lyvia theve hicle's multi‐
media system (menu item "Vehi‐
cle"). Startwit hth equ ick guide,
disco veryo ur vehicle's highlights
or broaden your know ledg ewit h
useful tips. Her
eyo ucan find com prehe n‐
si ve informatio nabout operating
yo ur vehicle andabout services
and warrant ies inprint ed form . Yo
ucan find theOper ator's Man‐
ual ontheMer cedes- Benzhome‐
pag e. The
Mercedes- BenzGuides App
is available free- of-charge in
fa mili arApp stor es. É205
5843124GËÍ
2055843124 Apple
®
iOS AndroidTM Or
der no.P205 1895 13 Partno. 205 58431 24
Edi tionB 2020 C-C
lassSedan Op
erator' sMa nua l
Mer cedes-BenzMerc edes- Benz C-ClassSedan

Oper
ating thesun visor s... .......................... 132 Clim
atecontr ol......................................... 13 4
Ov ervie wof climat econt rolsy stems ..........1 34
Oper ating theclimat econ trol system ......... 135 Dr
ivin gand parking .................................. 141
Dr iving ............ ........................ ............ ........141
DY NA MIC SELE CTswitc h... .........................1 51
Au tomatic transmiss ion.................... .......... 153
Fu nctio nof 4MA TIC<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> ...........158
Re fuel ing...... .............................................. 159
Pa rking ........................................................ 161
Dr iving and drivi ng safety systems .............1 70
Ve hicle towing instruct ions .........................2 26 Ins
trument Displa yand on-b oard
co mp uter ...... ............................................228
Ins trument Displayove rview ...................... 228
Ov ervie wof thebutt ons onthesteer ing
wheel ..................... .....................................2 29
Oper ating theon- boar dcom puter.............. 229
Se tting thedesign ....................................... 231 Se
tting thear ea foradd itional values .........2 31
Ov ervie wof displa yson themultifunc ‐
tion displa y... .................................... ..........2 32
Ad jus ting theins trument lighting ............... 233
Menus andsubmenus ................................ 233
Head-up Display... ...................................... 239 Vo
ice Contr olSy stem ............................... 24 1
No teson oper ating safety...........................2 41
Oper ation .......................................... ......... 242
Using theVo ice Cont rolSy stem effec‐
tiv ely <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>...243
Esse ntialvo ice com mand s.........................2 44 Multimedia
system .................................. 256
Ov ervie wand oper ation .................. ............ 256
Sy stem settings .............................. ............ 265
Fit &Healt hy<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011> 277
Na vig ation .......................................... ........279
Te lephon e........................................ ...........3 04
Online andInterne tfunctions ..................... 327
Medi a....... ..................................................333
Ra dio .......................................................... 345
Sound .........................................................3 52 Maint
enanceand care....... ......................355
ASS YSTPL US service interva ldispla y........ 355
En gine compartment .................................. 356
Cleanin gand care.......................................3 63 Br
eakdo wnassi stance ............................ 372
Emerg ency............. .....................................372
Fla ttir e<0011001100110011001100110011001100110011001100110011001100110011
0011> <0011001100110011001100110011001100110011001100110011001100110011
0011><0011001100110011001100110011001100110011001100110011001100110011
0011>....374
Batt ery(v ehi cle) <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 380
To w star tin gor towing away <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 385
Elec trica lfus es<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 390 Whe
elsand tires <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 394
No teson noise orunusua lhandling char‐
act eristic s...................................................3 94
No teson regular lyinsp ecting wheels and
tir es ............................................................ 394
No teson sno wch ains ................................ 395
Ti re pressur e.............................................. 396
Loading theve hicle .................................... 403
Ti re labeling ................................................ 407
Def inition ofterm sfo rtir es and loading ......4 12
Chan gingawheel ........................................ 415
Emerg encysparewh eel............ ..................424 Co
ntents 3

The
Oper ator's Manual andMaint enanc eBookle t
ar eim por tant docum ents andshould be kept in
th eve hicle. Ser
vice andvehicl eoper ation Ve
hicl eoper ation outside theUS Aor Cana da When
youar eabr oad withyo ur vehicle, observe
th efo llo wing points:
R service point sor replacemen tpar tsma yno t
be available immediat ely.
R unle aded fuelmayno tbe available forve hi‐
cles withacat alytic converter .Leaded fuel
ma ycause damag eto thecat alytic converter .
R thefuel mayha ve an extreme lylow oct ane
num ber.Un suit able fuelcancause engine
damag e.
Some Mercedes-Benz modelsareav ailable in
Eur ope thro ugh ourEuropean DeliveryPr og ram.
Fo rmor einf ormation, pleaseconsult anauthor‐
ized Mercedes‑B enzservice center,or write to
one ofthefo llo wing address:
in theUS A: Mer
cede s-Benz USA,LLC
Eur opea nDeliv eryDepar tment
One Mercedes-Benz Drive
Sandy Springs, GA30328
in Canada:
Mer cedes-Benz Canada,Inc.
Eur opea nDeliv eryDepar tment
98 Vande rhoof Avenue
To ronto, Ont ario M4G 4C9 Mai
nten anc e Yo
ur cus tomer advisorconf irms theser vice in
th eser vice repor t. Ro
adside Assistan ce The
Mercedes -Benz Roadside Assis tance Pro‐
gr am offers tech nica lhel pin thecase ofa
br eakdo wn.Your calls totheto ll-f reeRo adside
As sis tance Hotline areans weredby our agents
24 hour sa da y,365 days aye ar.
1- 80 0-FO R-MER Cedes (1-800-367-63 72)(US A) 1-8
00-387-0 100(Canada)
Yo ucan find further information inthe
Mer cedes-Ben zRo adside Assis tance Progr am
br oc hu re (US A)orthe"R oadside Assistance"
secti oninthemaint enanc eand warrant yinf or‐
mat ionbook let(Canad a).Youwill find both in
th eve hicle document wallet. Chang
eof address orchang eof ow ner ship In
theev ent ofach ang eof addr ess, please send
us the"No tification ofaddr esschang e"inthe
Ser vice andGuarant eeboo kletor simply callth e
Mer cedes-Ben zCus tomer Assis tance Center
(US A)on theho tline number
1-8 00-FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )on 1-800-38 7-0100. We
can then reac hyo uin atim elyfa shion, ifneces‐
sar y.
If yo usell your Mer cedes,pleas elea veall liter a‐
tur ein theve hicle sothat itis available tothe
ne xt ow ner .If yo uha ve pur chased aused vehi‐
cle, please sendusthe"No tice ofPur chase of
Used Car"intheSer vice andGuar anteebookle t
or sim plycall theMer cedes- BenzCustomer Gener
alno tes 23

Assi
stanc eCent er(US A)attheho tline number
1-8 00- FOR-MER Cedes (1-800-367-63 72)or Cus‐
to mer Service (Canada )at 1-800-38 7-0100. Po
ssible dangerdue tosubs tances hazard‐
ous tohealth In
com pliance withPr oposi tion65("Prop65"),
th efo llo wing detach able label hasbeen added to
eac hve hicle soldinCali forn ia: Oper
ating safety
Plug-in hybrid: obser vetheno tesin theSupple‐
ment .Ot her wise, youma yfa ilto recogni zedan‐
ge rs. &
WARNIN GRisk ofacci dent dueto mal‐
functions orsystem failur es
If yo udo notha ve thepr escr ibed service/
maint enanc ewo rkor anyre qu ired repair s
car ried out, this could result inmalfunctions
or system failur es. #
Alw aysha ve thepr escr ibed service/
maint enanc ewo rkas wellan yre qu ired
re pair scar ried out ataqu alif ied spe‐
cialis two rkshop. &
WARNIN GRisk ofacci dent andinjuryas
a re sult ofincor rect mod ifica tions to
electr oniccomponen tpar ts
Modif ication toelectr oniccomponen ts,their
sof twareor wir ing could impair their func tion
and/or thefunc tion ofother networke dcom‐ ponen
tpar ts.Inpar ticular ,sy stems releva nt
to saf etyco uld also beaffect ed.
As are sult, they ma yno long erfunction as
int ended and/or endangertheoper ating
saf etyof theve hicle. #
Neverta mp erwit hth ewir ing and elec‐
tr onic componen tpar tsor their soft‐
wa re. #
Yousho uld have all workon electr ical
and electr oniccomponent scar ried out
at aqu alif ied spec ialistwo rkshop. Obser
vethe"On-boar delectr onics"sect ionin
"T ec hnical data". &
WARNIN GRisk offire due toflammab le
mat erials onhotpar tsof theex haus t
sy stem
Flammable material suc has lea ves, grass or
twigs mayignit eif th ey come intocont act
wi th hotpar tsof theex haus tsy stem. 24
Generalno tes

Fo
rth efo llo wing, alwaysha ve your vehicle
ch eckedat an aut hor ized Mercedes- BenzCen‐
te r:
R safety-re leva nt wo rks
R service andmaint enance work
R repair work
R modif icationsaswellas installation sand
con versions
R workon electr oniccomponent s
Mer cedes‑B enzrecomme ndsaMercedes‑Be nz
ser vice center. Co
rrect use oftheve hicl e
If yo ure mo veanywa rning sticke rs,yo uor other s
could failto recogni zecer tain dang ers. Lea ve
wa rning sticke rs inposit ion.
Obser vethefo llo wing informatio nin par ticular
when drivin gyo ur vehicle:
R thesaf etyno tesin this manual
R tech nica lda ta forth eve hicle
R traf fic ru les and regulations R
laws and safetyst andar dsper tainin gto
mo torve hicles Pr
oblems withyour vehicl e
If yo usho uld exper ience apr oblem withyo ur
ve hicle, particular lyone that youbelie vema y
af fect its safeope ratio n,we urge youto cont act
an author ized Mercedes-B enzCent erimmedi‐
at ely tohave thepr oblem diagnosed andrecti‐
fi ed. Ifth epr oblem isno tre sol vedto your sat is‐
fa ction, plea se discu ssthepr oblem again with
an aut hor ized Mercedes- BenzCenteror,if nec‐
essar y,cont actusatone ofthefo llo wing
addr esses :
In theUS A:
Mer cede s-Benz USA,LLC
Cus tomer Assis tance Center
One Mercede s-BenzDrive
Sand ySpr ings,GA 30328
In Can ada:
Mercede s-BenzCanad a,Inc.
Cu stomer Relation sDepar tment 98
Vande rhoof Avenue
To ronto, Ont ario M4G 4C9 Re
por ting safetydef ects
US Aonl y:
The follo wing text ispu blished asrequ ired of
manuf acturersunder Title 49, Code ofU.S. Fed‐
er al Re gulations, Part57 5pur sua nttothe
"N atio nalTraf fic and MotorVe hicle SafetyAc tof
19 66".
If yo ubelie vethat your vehicle hasadef ect
whic hcould cause acr ash orcould cause injury
or deat h,yousho uld imm ediat elyinf orm the
Na tional HighwayTraf fic Saf etyAd minis tration
(NHT SA)in addition tonotify ing Mer cedes-B enz
US A,LLC.
If NHT SArecei vessimilar complaints, itma y
open aninve stigation ,and ifit finds that asaf ety
def ect exists inagr oup ofvehicles, itma yor der
a re cal land remedy campaign. However,NHT SA
canno tbeco meinvo lved inindiv idual problems
be tween you, your dealer ,or Mer cedes-Ben z
US A,LLC. Gener
alno tes 27

To
cont actNHT SA,yo uma ycall theVe hicle
Saf etyHo tlin e to ll-f reeat 1-8 88-327-4 236
(TT Y:1-800-42 4-9153) (insi detheUS A); goto
http: //www .safercar .go v;or write to :Ad minis‐
tr at or ,NHT SA,400 SeventhSt reet,SW .,Wa sh‐
ingt on,DC20590, USA.
Fu rther information onvehicle safetycan be
fo und at:ht tp :/ /www .saf er car .gov Limit
edWa rranty
* NO
TEDama getotheve hicle arising
fr om violation ofthese oper ating instruc‐
tion s. Damag
eto theve hicle canarise from viola‐
tion ofthese oper ating instruction s.
This damag eis no tco veredeit her bythe
Mer cedes-Ben zim plied warrant yor by the
Ne w‑ orUsed- Vehicle Warrant y. #
Followtheins truction sin these oper at‐
ing instruction son proper operation of
yo ur vehicle aswellas on possible vehi‐
cle damag e. QR
code forre scue card
The QRcode issecur edinthefuel filler flap and
on theopposit eside ontheB-pillar .In theeve nt
of an acci dent, rescue services canusetheQR
code toquickl yfind theappr opriatere scue card
fo ryo ur vehicle. Thecurrent rescue cardcon‐
ta ins themos tim por tant informa tionab ou tyo ur
ve hicle inacom pact form ,e.g. thero utin gof the
electr iclines.
Fu rther information canbeobt ained athttp: //
www .mercedes-benz .de/qr-code. Data
storage Electr
oniccontr olunit s Ele
ctro nic contr oluni tsareins talled inyour vehi‐
cle. Some ofthese areneces saryfo rth esaf e
oper ation ofyour vehicle, whilesome assistyo u
when drivin g(dr iver assis tance systems). In
addition, your vehicle prov ides comfort and
ent ertainm ent func tions,whic har ealso made
possible byelectr oniccontrol units.
Elect ronic contr oluni tscont ain da ta memor ies
whi chcan temp orarily orper manent lystor e te
ch nica linf orma tionab ou tth eve hicle's operat‐
ing stat e, com ponent loads, maintenance
re qu iremen tsand tech nica leve nts orma lfunc‐
tio ns.
In gener al,th is inf ormatio ndocum entsth est at e
of acom ponent part,amodul e,asy stem orthe
sur round ingssuc has:
R Operatin gst atus ofsystem com ponen ts(e.g.
fi ll le ve ls, batt eryst atus ,tir epr essur e)
R Status messagescon cerningth eve hicle or
its individua lcom ponent s(e.g. number of
wheel revo lution s/speed, longitudin alacc el‐
er ation ,lat eral acc eler ation ,displa yof fas‐
te ned seatbe lts)
R Malfunctio nsorfaults inim por tant system
com ponen ts(e.g. lights, brak es)
R Information oneve nts lead ing tovehicle
damag e
R System react ionsin spec ialdrivin gsit uatio ns
(e. g.airbag deployment,int erve ntio nof sta‐
bilit ycon trol systems)
R Ambien tcon ditions (e.g.temp eratur e,rain
sen sor) 28
General notes

In
addi tion toprov iding theactual control unit
func tion,th is dat aassis tsthemanuf acturerin
de tecting andrectify ingmal functi onsand opti‐
mizi ngvehicle functions. Themajority ofthis
dat ais temp orar yand isonl ypr ocessed inthe
ve hicle itself. Onlya small portion ofthedat ais
st or ed intheeve ntor fault mem ory.
When your vehicle isser viced, tech nica lda ta
fr om theve hicle canberead out byser vice net‐
wo rkem ployees (e.g. workshops, manufactur‐
er s) or third par ties (e.g. breakdo wnservice s).
Ser vice sinc lude repair services, maintenanc e
pr ocesses ,wa rrant yclaim sand qualit yassur ‐
anc emeas ures, forex am ple. Theread out isper‐
fo rm ed via theleg allypr escr ibed portfo rth e
diagnos ticsconnection intheve hicle. The
re spectiv eser vice networklocations orthird
par ties collec t,pr oces sand usethedat a.The y
documen tte ch nica lst atus esoftheve hicle,
assis tin findi ng ma lfunctio nsand improv ing
qu alit yand aretransm itted tothemanuf acturer,
if neces sary.Fu rther mor e,themanuf actureris
subject toproduct liability .Fo rth is, themanu‐
fa ctur errequ ires tech nica lda ta from vehicles. Fa
ult mem ories intheve hicle canberese tby a
ser vice outle tas par tof repair ormaint enanc e
wo rk.
Dep endingontheselect edequipment, youcan
im por tdat aint ove hicle convenie nce and info‐
ta inm ent func tionsyo urself .
This includes, forex am ple:
R Mult imed iadata suchas music ,fi lms orpho‐
to sfo rpla yba ckinan integratedmultimedia
sy stem
R Address book datafo ruse inconnection with
an integr ated hands-fr eesystem oran inte‐
grat ednavig ation system
R Entere dna vig ation destinations
R Dat aabout theuse ofInt erne tser vices
This datacan besave dlocall yin theve hicle orit
is locat edon ade vice whichyo uha ve connect ed
to theve hicle (e.g.asmar tphone, USBflash
dr ive or MP3 player). Ifth is dat ais stor ed inthe
ve hicle, youcan deleteitat anytim e.This data
is sen tto third par ties onlyat your requ est,par‐
ticular lywhen youuse onlineser vices inacc ord‐
anc ewit hth ese ttings that youha ve select ed. Yo
ucan stor eor chang econ venie nce setting s/
ind ividu aliza tionin theve hicle atanytime.
Depending ontheeq uipment, this inc ludes, for
ex am ple:
R Setting sfo rth eseat andsteer ing wheel posi‐
tion s
R Suspension andclimat econ trol settings
R Cus tomizations suchas interior ligh ting
If yo ur vehicle isaccor dinglyeq uipped ,yo ucan
co nn ect your smar tphon eor ano ther mobile end
de vice totheve hicle. Youcan contro lth is by
means ofthecon trol element sint egrat edinthe
ve hicle. Imagesand audiofrom thesmar tphon e
can beoutput viathemultimedia system. Cer‐
tai ninf orma tionis simu ltane ously trans ferred to
yo ur smar tphon e.
De pen dingon thetype ofintegr ation, this can
inc lude:
R General vehicle data
R Position data
This allowsyouto use selected apps onyour
smar tphon e,suc has navig atio nor musi cpla y‐ Gen
eral no tes 29

bac
k.Ther eis no further interaction between the
smar tphone andtheve hicle; inpar ticular ,ve hi‐
cle datais no tdir ectl yaccessible. Whichtype of
fur ther dat apr ocessin goccur sis de term ined by
th epr ov ider ofthespecif icapp used. Whichse t‐
ting syo ucan make,ifan y,depends onthespe‐
cif icapp andtheoper ating system ofyour
smar tphon e. Onlin
eser vices Wi
reless netw orkconnection
If yo ur vehicle hasawir eless networkconn ec‐
tion, itenables datato be exc hang edbetween
yo ur vehicle andadditional systems. Thewire‐
less networkcon nect ionisenabled viatheve hi‐
cle's transmission andrecep tion unitor via con‐
nect edmob ile end device s(e.g .sma rtphones).
Onlin efunc tionscan beused viathewir eless
ne tworkcon nect ion.This includes onlineserv‐
ices andapplications/ appsprov ided bytheman‐
uf actur eror other prov ider s.
Manu factu rer's services
Re garding onlin eser vice sof themanuf acturer,
th eindividual functionsar edescr ibedbythe manuf
acturerinasui table place (e.g.Operator's
Manual, websit eof themanuf acturer)along with
th ere leva nt data protect ion information .Pe r‐
sonal datama ybe used forth epr ov ision of
onlin eser vice s.Dat ais exch ang edvia asec ure
con nection,e.g .th emanuf acturer'sdesignat ed
IT systems. Personal datais collect ed,pro‐
cessed andused viathepr ov ision ofser vice s
exc lusiv elyon thebasis ofleg alper missions or
wit hpr ior con sent .
The services andfunc tions(some times subject
to afe e) can usually beactiv ated ordeactiv ated.
In some cases, this also applies totheent ire
ve hicle's dataconn ection. Thisexcludes, inpar‐
tic ular ,leg allypr escr ibed functionsand service s.
Th ird pa rty ser vice s
If it is possibl eto use onlineser vices from other
pr ov ider s,these services areth ere sponsibili ty
of thepr ov ider inqu estion andsubject tothat
pr ov ider's datapr otect ion conditions andterm s
of use. Themanuf acturerhas noinfluence on
th econ tent exc hang ed.
Fo rth is reason ,please asktheser vice prov ider
fo rinf ormation aboutthetype, extent and pur‐ po
se ofthecollect ionand useofper sonal data
when services arepr ov ided bythird par ties . Mult
imed iasystem/M ercedes meconnect If
th eve hicle iseq uipped withth emultimedia
sy stem orMer cedes meconnect ,additional data
about theve hicle's operation, theuse ofthe
ve hicle incer tain situat ions,and thelocation of
th eve hicle maybe com piled bythemultimedia
sy stem orMer cedes meconnect .
Fo radd itional information pleasereferto the
ch ap ter"Mu ltimed iasystem" and/or the
Mer cedes meconn ectTerm sand Conditions. Ev
ent data recor der s US
Aonl y:
This vehicle iseq uipped withan event data
re cor der (EDR ).The mainpu rpose ofan EDRis
to recor d,incer tain crash ornear crash-lik esit‐
uation s,suc has an airbag deployment orhitt ing
a ro ad obs tacle ,da ta that will assis tin unde r‐
st andi nghowave hicle's systems perform ed.
The EDRis designed torecor dda ta relat ed to 30
Gener alno tes