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Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” a t the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Event Data Recorder (U.S.A. and Canada)
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is
to record, in certain crash or ne ar crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety
systems for a short period of time, typically 30 seconds or les s. The EDR in this vehicle is
designed to record such data as:
How various systems in you r vehicle were operating;
Whether or not the driver and passenger safety belts were buckl ed/fastened;
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
These data can help provide a better understanding of the circu mstances in which crashes
and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial cra sh or near crash-like situation
occurs; no data are recorded by the EDR under normal driving co nditions and no personal
data (e.g., name, gender, age, and crash location ) are recorded. However, other parties, such
as law enforcement, could combine the EDR data with the type of personally identifying
data routinely acquired du ring a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or
the EDR is needed. In addition to the vehicle manufacturer, oth er parties, such as law
enforcement, that have the special equipment, can read the info rmation if they have access
to the vehicle or the EDR.
Mazda will not disclose any of the data recorded in an EDR to a third party unless:
A written agreement from the vehicle owner or the lessee is obtained
Officially requested by the police or other law enforcement authorities
Used as a defense for Mazda in a lawsuit, claim, or arbitration
Ordered by a judge or court
However, if necessary Mazda will:
Use the data for research on Mazda vehicle performance, includi ng safety.
Disclose the data or the summarized data to a third party for research purposes without
disclosing vehicle or owner identification information.
Customer Information and Reporting Safety Defects
Event Data Recorder
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Location of the Tire Label (Placard)
You will find the tire label containing tire inflation pressure by tire size and other important
information on the driver's side B-pillar or on th e edge of the driver's door frame.
SAMPLE
▼Recommended Tire Inflation Pressure
On the tire label you will find the recommended tire inflation pressure in both kPa and psi
for the tires installed as orig inal equipment on the vehicle. I t is very important that the
inflation pressure of the tires on your vehicle is maintained a t the recommended pressure.
You should check the tire pressure regularly to insure that the proper inflation pressure is
maintained.
Refer to Tires on page 9-8.
NOTE
Tire pressures listed on the vehicle placar d or tire information label indicate the
recommended cold tire inflation pressure, measured when the tires are cold, after the vehicle
has been parked for at least 3 hours. As you drive, the temperature in the tire warms up,
increasing the tire pressure.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Base Curb Weight is the weight of the vehicle including a full tank of fuel and all
standard equipment. It does not include passengers, cargo, or optional equipment.
Vehicle Curb Weight is the weight of your new vehicle when you picked it up from y our
dealer plus any aftermarket equipment.
PAYLOAD
Payload is the combination weight of cargo and passengers that the veh icle is designed to
carry. The maximum payload for your vehicle can be found on the Tire and Load
Information label on t he driver's door frame or door pillar. Look for “THE COMBINATION
WEIGHT OF OCCUPANTS AND CARGO SHOULD NEVER EXCEED XXX kg or XXX
lbs” for your maximum payload. The payload listed on the tire l abel is the maximum
payload for the vehicle as built by the assembly plant. If any aftermarket or dealer installed
equipment has been installed on the vehicle, the weight of the equipment must be subtracted
from the payload listed on the tire label in order to be accura te.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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The cargo weight limit decreases depending on the number of vehicle occupants. The cargo
weight limit can be calculated by subtracting the total weight of the vehicle occupants from
the “combination weight of occupants and cargo should never exc eed” value on the tire
label.
Examples: Based on a single occupant weight of 68 kg (150 lbs), and a value of 385 kg (849
lbs) for the “combination weight of occupants and cargo should never exceed”:
The cargo weight limit with on e occupant is 385 kg (849 lbs) - 68 kg (150 lbs) = 317 kg
(699 lbs)
The cargo weight limit with two occupants is 385 kg (849 lbs) - (68 × 2) kg ( (150 × 2)
lbs) = 249 kg (549 lbs)
If the weight of the occupant increases, the cargo weight limit decreases by that much.
GAW (Gross Axle Weight) is the total weight placed on each axle (front and rear) -
including vehicle curb weight and all payload.
GAWR (Gross Axle Weight Rating) is the maximum allowable weight that can be carried
by a single axle (front or rear). These numbers are shown on the Safety Compliance
Certification Label located on the driver's door frame or door pillar. The total load on
each axle must never exceed its GAWR.
GVW
GVW (Gross Vehicle Weight) is the Vehicle Curb Weight cargo passengers.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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GVWR (Gross Vehicle Weight Rating) is the maximum allowable weight of the fully
loaded vehicle (including all options, equipment, passengers and cargo). The GVWR is
shown on the Safety Compliance C ertification Label located on the driver's door
frame or door pillar. The GVW must never exceed the GVWR.
SAMPLE
WARNING
Never Exceed Axle Weight Rating Limits:
Exceeding the Safety Certification Label axle weight rating limits is dangerous and could
result in death or serious injury as a result of substandard vehicle handling, performance,
engine, transmission and/or structural damage , serious damage to the vehicle, or loss of
control.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Steps for Determining the Correct Load Limit
Steps for Determining Correct Load Limit-
(1) Locate the statement “The combined weight of occupants and cargo should never
exceed XXX kg or XXX lbs.” on your vehicle's placard.
(2) Determine the combined weight of the driver and passengers t hat will be riding in your
vehicle.
(3) Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.
(4) The resulting figure equals the available amount of cargo an d luggage load capacity. For
example, if the “XXX” amount equals 1400 lbs. and there will be five 150 lb passengers
in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs.
(1400 - 750 (5 × 150) = 650 lbs.)
(5) Determine the combined weight of luggage and cargo being loaded on the vehicle. That
weight may not safely exceed the available cargo and luggage lo ad capacity calculated
in Step 4.
(6) If your vehicle will be towing a trailer, load from your tra iler will be transferred to your
vehicle. Consult this manual to determine how this reduces the available cargo and
luggage load capacity of your vehicle.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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