2020 MAZDA MODEL CX-5 air condition

Overheating
If the temperature gauge indicates
overheating or the high engine coolant
temperature warning light turns on, the
vehicle loses power, or you hear a loud
knocking or pinging noise, the engine is
probably too hot.
WA R N I N G
Pull over to a safe location, then switch
the ignition off and make sure the fan is
not running before attempting to work
near the cooling fan:
Working near the cooling fan when it is
running is dangerous. The fan could
continue running indefinitely even if the
engine has stopped and the engine
compartment temperature is high. You
could be hit by the fan and seriously
injured.
Do not remove either cooling
system cap when the engine and radiator
are hot:
When the engine and radiator are hot,
scalding coolant and steam may shoot out
under pressure and cause serious injury.
Open the hood ONLY after steam is no
longer escaping from the engine:
Steam from an overheated engine is
dangerous. The escaping steam could
seriously burn you.
If the temperature gauge indicates
overheating or the high engine coolant
temperature warning light turns on:

1. Drive safely to the side of the road and
park off the right-of-way.
2. Put a vehicle with an automatic transaxle in park (P), a manual
transaxle in neutral.
3. Apply the parking brake.
4. Turn off the air conditioner.
5. Check whether coolant or steam is escaping from the engine
compartment.

If steam is coming from the engine
compartment:
Do not go near the front of the vehicle.
Stop the engine.
Wait until the steam dissipates, then
open the hood and start the engine.

If neither coolant nor steam is
escaping:
Open the hood and idle the engine
until it cools.
CAUTION
If the cooling fan does not operate
while the engine is running, the engine
temperature will increase. Stop the
engine and call an Authorized Mazda
Dealer.
6. Make sure the cooling fan is operating, then turn off the engine after the
temperature has decreased.
7. When cool, check the coolant level.
If Trouble Arises
Overheating
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SignalWarning
AW D Wa r n i n g
Light*
When the light is turned on
The light turns on u nder the following conditions. The system may have a malfunction.
Have the vehicle checked at an Authorized Mazda Dealer.
When there is a malfunction in the AWD system.When there is a large difference between th e tire size of the front and rear wheels.
When the light is flashing
Park the vehicle in a safe place. After a few moments, if the warning light stops flashing,
you can resume driving. If th e light does not stop flashing, contact an Authorized Mazda
Dealer.
When the differential oil temp erature is excessively high.When there is a large difference between th e front and rear wheel rotation, such as
when trying to remove the vehicle from mud.
(Turns on)
TCS/DSC Indicator
Light If the light stays on, the TCS, DSC or the brak
e assist system may have a malfunction and
they may not operate correctly . Take your vehicle to an Authorized Mazda Dealer.
Air Bag/Front Seat
Belt PretensionerSystem Warning Light A system malfunction is indicated if the warning light consta
ntly flashes, constantly illu-
minates or does not illuminate at all when the ignition is switched ON. If any of these oc-
cur, consult an Authorized M azda Dealer as soon as possible. The system may not operate
in an accident.WA R N I N G
Never tamper with the air bag/pretensioner systems and always have an Authorized Mazda
Dealer perform all servicing and repairs:
Self-servicing or tampering with the systems is dangerous. An air bag/pretensioner could
accidentally activate or become disabled causing serious injury or death.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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SignalWarning
(Flashing)
Tire Pressure Moni-
toring System
Warning Light
*
If the tire pressure monitoring system has a malfunction, the tire pressure warning light
flashes. Have your vehicle checked by an Au thorized Mazda Dealer as soon as possible.
WA R N I N G
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pres‐
sure warning beep sound is heard, decrease vehicle speed immediately and avoid sudden
maneuvering and braking:
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pres‐
sure warning beep sound is heard, it is dangerous to drive the vehicle at high speeds, or
perform sudden maneuvering or braking. Vehicle drivability could worsen and result in an
accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can
check the visual condition of the tire and determine if you have enough air to proceed to a
place where air may be added and the system monitored again by an Authorized Mazda
Dealer or a tire repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is dangerous, even if you know why it is illuminated. Have
the problem taken care of as soon as possible before it develops into a more serious situa‐
tion that could lead to tire failure and a dangerous accident.
(Amber)
KEY Warning Indi-
cation
*
“Keyless System Malfunction” is displayed
This message is displayed if the advanced keyless entry & push button start system has a
problem.
Contact an Authori zed Mazda Dealer.
CAUTION
If the message is indicated, or the push button start indicator light (amber) flashes, the en‐
gine may not start. If the engine cannot be started, try starting it using the emergency oper‐
ation for starting the engine, and have the vehicle inspected at an Authorized Mazda Deal‐
er as soon as possible.
Refer to Emergency Operation for Starting the Engine on page 4-10.
“Ignition is On” is displayed
This message is displayed when the driver's door is opened without switching the ignition
off.
“Key Not Detected” is displayed
This message is displayed when any of the fo llowing operations is performed with the key
out of the operational range or placed in areas inside the cabin where it is difficult for the
key to be detected.
The push button start is pressed with the ignition switched offThe ignition is switched onAll doors are closed withou t switching the ignition off
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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SignalWarning
(Red)
(Turns on)
KEY Warning
Light
*
If any malfunction occurs in the keyless entry system, it illuminates continuously.
CAUTION
If the key warning indicator light illuminates or the push button start indicator light (amber)
flashes, the engine may not start. If the engine cannot be started, try starting it using the
emergency operation for starting the engine, and have the vehicle inspected at an Author‐
ized Mazda Dealer as soon as possible.
Refer to Emergency Operation for St arting the Engine on page 4-10.
(Amber)
High Beam Control System (HBC)
Warning Indication/
Wa r n i n g L i g h t
*
The light remains turned on if there is a pr oblem with the system. Have your vehicle in-
spected at an Authorized Mazda Dealer.
NOTE
If the Forward Sensing Camera (FSC) field of view is impaired during bad weather condi-
tions (such as rain, fog, and snow) and when the windshield is dirty, the warning indica-
tion/warning light for the High Beam Contro l System (HBC) may display/turn on. Howev-
er, this does not indicate a problem.
Blind Spot Monitor- ing (BSM) Warning
Indication
*
The Warning indication turns on if there is any malfunction in the Blind Spot Monitoring
(BSM). Have your vehicle inspected by an Authorized Mazda Dealer.
NOTE
If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors
can detect, the system may pause. How ever, it does not indicate a malfunction.
Blind Spot Monitor-
ing (BSM) OFF In-
dicator Light
*
A problem in the system may be indicated under the following conditions.
Have your vehicle inspected at an Authorized Mazda Dealer.
The light does not turn on when the ignition is switched ON.The light remains on even when the Blind Spot Monitoring (BSM) system can be oper-
ated.
It turns on while driving the vehicle.
NOTE
If the vehicle is driven on a road with less traffic and few vehicles that the radar sensors
can detect, the system may pause (The Blin d Spot Monitoring (BSM) OFF indicator light
in the instrument cluster illuminates). Ho wever, it does not indicate a malfunction.
(Amber)
Mazda Radar Cruise Control with Stop & Go function
(MRCC with Stop & Go function)
Warning Indication
*
The message is displayed when the system ha s a malfunction. Have your vehicle inspect-
ed at an Authorized Mazda Dealer.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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SignalWarning Action to be taken
Door-Ajar/Lift-
gate-Ajar Warning In-
dication/Warning Light The light turns on if
any door/liftgate is not
closed securely. Close the door/liftgate securely.

Tire Pressure Monitoring System Warning Light (Turns on)
*
Take the appropriate action and verify
that the warning light turns off.
Wa r n i n g
When the warning light illumina tes, and the warning beep sound is heard when tire pressure is too low in one or
more tires.
WARNING
If the tire pressure monitoring system warning light illuminates or flashes, or the tire pressure warning beep sound
is heard, decrease vehicle speed immediately and avoid sudden maneuvering and braking:
If the tire pressure monitoring system warning light illumin ates or flashes, or the tire pressure warning beep sound
is heard, it is dangerous to drive the vehicle at high speeds, or perform sudden maneuvering or braking. Vehicle
drivability could worsen and result in an accident.
To determine if you have a slow leak or a flat, pull over to a safe position where you can check the visual condition
of the tire and determine if you have enough air to proceed to a place where air may be added and the system
monitored again by an Authorized Mazda Dealer or a tire repair station.
Do not ignore the TPMS Warning Light:
Ignoring the TPMS warning light is da ngerous, even if you know why it is illuminated. Have the problem taken
care of as soon as possible before it develops into a more serious situation that could lead to tire failure and a
dangerous accident.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, contact an Authorized Mazda Dealer. For more
information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags >
Air Bag FAQs > Air Bag Deactivation).
▼STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the componen
ts or wiring system for the supplementary
restraint system modified to accommodate a person with certai n medical conditions in
accordance with a certified physician, go to STEP 2.
▼ STEP 2: Contact Mazda
North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management or it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
Customer Information and Reporting Safety Defects
Customer Assistance
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conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.
▼ STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
Customer Information and Reporting Safety Defects
Customer Assistance
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approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be pr esented to an arbitrator at an informal
hearing. The arbitrator's decision should ordi narily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requ ires that, if Mazda or its representative is
unable to repair a new motor vehicle to c onform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bo dily injury if the vehicle is driven AND the
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more th an 30 calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
Customer Information and Reporting Safety Defects
Customer Assistance
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