2020 MAZDA MODEL CX-5 service

Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda
Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then pl ease contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
Customer Information and Reporting Safety Defects
Customer Assistance
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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National Highway
Traffic Safety Administration for grading t ires by tread wear, traction, and temperature
performance.
▼ Tr e a d We a r
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a
specified government test course.
For example, a tire graded 150 would wear on e-and-a-half times as well on the government
course as a tire graded 100.

The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
▼ Traction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent the
tire's ability to stop on wet pavement as meas
ured under controlled conditions on specified
government test surfaces of asphalt and conc rete. A tire marked C may have poor traction
performance.
WA R N I N G
The traction grade assigned to this tire is based on braking (straight ahead) traction tests and
does not include acceleration cornering (turning), hydroplaning, or peak traction
characteristics.
▼ Te m p e r a t u r e - A , B , C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its abili
ty to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.

Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel than the minimum required by law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:
▼Tire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire informat
ion placard or tire label for optimum service.
▼Tire Rotation
To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) at the latest or sooner
if irregular wear develops. Mazda recommends to rotate every 8,000 km (5,000 miles) to
help increase tire life and di
stribute wear more evenly.
Do not include (TEMPORARY USE ONLY)
spare tire in rotation.Forward
Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:
Incorrect tire pressure
Improper wheel alignment
Out-of-balance wheel
Severe braking
After rotation, inflate all tire pressures to sp ecification (page 9-9) and inspect the lug nuts
for tightness.
CAUTION
Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern or studs
only from front to rear, not from side to side . Tire performance will be weakened if rotated
from side to side.

Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Mazda Audio System Customer Service
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
(Mexico)
Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumables and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet fo r detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Automotive Electronics Infotainment Head Unit
Model name of the product: MAZDA_GEN_65_CMU
Homologation ID: RCPJOMA13-1301
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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CAUTION
When cleaning the iridium plugs, do not use a wire brush. The fine particulate coating on the
iridium alloy and platinum tips could be damaged.
▼Lubricant Quality
Lubricant
Classification
Engine oil Refer to Recommended Oil on page 6-25.
Coolant FL-22 type
Manual transaxle oil Mazda Long Life Gear Oil G7
*1
Automatic transaxle fluid Mazda Genuine ATF-FZ
Transfer case oil Mazda Long Life Hypoid Gear Oil SG1
Rear differential oil Mazda Long Life Hypoid Gear Oil SG1
Brake fluid/Clutch fluid SAE J1703 or FMVSS116 DOT-3
*1 Mazda Long Life Gear Oil G7 is superior oil for low fuel cost and optimum shift-feel. Using Mazda Long Life
Gear Oil G7 is recommended.
If Mazda Long Life Gear Oil G7 cannot be obtained, use standard oil (API Service GL-4 (SAE 75W-80)).
NOTE
Refer to Introduction on (page 6-2) for owner's responsibility in protecting your investment.
▼Capacities
(Approximate Quantities)
Item
Capacity
Engine oil SKYACTIV-G
2.0
With oil filter replacement 4.2 L (4.4 US qt, 3.7 Imp qt)
Without oil filter replace-
ment
4.0 L (4.2 US qt, 3.5 Imp qt)
SKYACTIV-G
2.5 With oil filter replacement 4.5 L (4.8 US qt, 4.0 Imp qt)
Without oil filter replace-
ment
4.3 L (4.5 US qt, 3.8 Imp qt)
SKYACTIV-G
2.5T With oil filter replacement 4.8 L (5.1 US qt, 4.2 Imp qt)
Without oil filter replace-
ment
4.6 L (4.9 US qt, 4.0 Imp qt)
SKYACTIV-D
2.2 With oil filter replacement 5.1 L (5.4 US qt, 4.5 Imp qt)
Without oil filter replace-
ment
4.8 L (5.1 US qt, 4.2 Imp qt)
Specifications
Specifications
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