Troubleshooting
Action
Condition
Message
No action required. This message should
disappear shortly.
Radio requires more than two seconds to
produce audio for the selected channel.
Acquiring…
If this message does not clear shortly, or with
an ignition key cycle, your receiver may have
a fault. See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another
preset.
The channel is no longer available.
Invalid Channel
Contact SiriusXM at 1-888-539-7474 to
subscribe to the channel, or tune to another
channel.
Your subscription does not include this
channel.
Unsubscribed Channel
The signal is blocked. When you move into an
open area, the signal should return.
The signal is lost from the SiriusXM satellite
or SiriusXM tower to your vehicle antenna.
No Signal
No action required. The process may take up
to three minutes.
Update of channel programming in progress.
Updating…
Contact SiriusXM at 1-888-539-7474 to resolve
subscription issues.
Your satellite service is no longer available.
Questions? Call
1-888-539-7474
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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Audio System
SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential Reception Issues
For optimal reception performance, keep the antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, \
parking garages, dense tree
foliage and thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interference and the a\
udio system may mute.
Satellite radio signal interference Troubleshooting Tips
Action
Cause
Message
No action required. This message should disap-
pear shortly.
Radio requires more than two seconds to produce
audio for the selected channel.
Acquiring Signal
If this message does not clear shortly, or with an
ignition key cycle, your receiver may have a fault.
See an authorized dealer for service.
There is an internal module or system failure
present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or choose another preset.
The channel is no longer available.
Invalid Channel
489
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
1. Select Add Phone.
Note: A prompt alerts you to search for your
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Note: A number appears on your cell phone
and on the touchscreen.
3. Confirm that the number on your cell phone matches the number on the
touchscreen.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
4. Download the phonebook from your cell
phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings to specify the primary
phone. You can change this setting at any
time.
Using Your Cell Phone
Recent Call List
Display and select an entry from a list of
previous calls. Contacts
Display a smart search form to look up your
contacts. Use the List button to alphabetically
sort your contacts.
Change Phone
Display the list of paired or connected
devices that you can select.
Phone Settings
Change ring tones, alerts or pair another
phone.
Do Not Disturb
Reject incoming calls and switch ring tones
and alerts off.
Phone Keypad
Directly dial a number.
Mute
Mute the microphone.
Text Messaging
Setting Text Message Notification
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth.
3. Select the information icon to the right of
your vehicle.
4. Switch text message notification on.
Android
1. Go to the settings menu on your cell phone.
2. Select Bluetooth.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
501
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3
Setting a Destination Using the Text Entry
Screen
Text entry field.
A
Automatic suggestions based on
the text you enter.
B
Information icon.
C Search.
D
Keyboard settings.
E
Note: Select one of the suggestions to
copy the detail to the text entry field.
You can search by entering all or part of
the destination, such as the Address, POI
Category or Name, Intersection, City,
Latitude/Longitude, etc. Tips: If you do not
specify a location, the system will use the
current vehicle location. You can specify a
location by address, city, state or zip code.
For additional search support, please visit:
support.ford.com.
Note: Press the button in the top right-hand
corner of the main map to display estimated
time of arrival, remaining travel time or
distance to destination. Setting a Destination Using the Map Screen
Re-center the map.
A
Selected location.
B
3D map rotation. Swipe left or right.
C
Start route guidance.
D
Destination name.
E
Select the location on the map.
Select Start to begin route guidance.
505
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3E297558 E297559
SETTINGS
Press the button to enter the
settings menu.
Once you select a tile, press the
button next to a menu item to view
an explanation of the feature or
setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth
Select this tile to switch Bluetooth on and off
and adjust settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings. Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist features
like Parking Aids, Lane Keeping system,
Pedestrian Detection, and Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings like
windows, alarm, lighting, backup starting
passcode, and MyKey settings.
Lincoln Way
Select this tile to adjust the Lincoln Way
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset the
system.
911 Assist
(If Equipped)
Select this tile to switch 911 Assist on and off. Automatic Updates
Select this tile to adjust automatic update
settings.
Mobile Apps
Select this tile to adjust permissions, enable,
disable, and update mobile apps.
Display
Select this tile to adjust display settings like
brightness and auto dim.
Charge Settings
(If Equipped)
Select this tile to adjust the electric vehicle
charge setting.
Voice Control
Select this tile to adjust voice control settings
like command confirmations and displayed
lists.
Navigation
(If Equipped)
Select this tile to adjust navigation settings
like map preferences and route guidance.
513
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing SYNC™ 3E280315 E268570
3
360 Degree Camera...................................264
Advanced Camera Views................................266
Automatic 360 Degree Camera
Activation.........................................................265
Camera Views.....................................................265
Front Camera......................................................266
Keep Out Zone...................................................266
Side Camera........................................................267
4
4WD See: Four-Wheel Drive......................................228
9
911 Assist...........................................................67
A
A/C See: Climate Control..........................................165
About This Manual
............................................9
ABS See: Brakes..........................................................237 ABS driving hints
See: Hints on Driving With Anti-Lock
Brakes...............................................................238
Accessories...................................................532
Accessories See: Replacement Parts Recommendation......17
ACC See: Using Adaptive Cruise Control.............269
Active Park Assist
.........................................253
Using Active Park Assist...................................255
Adaptive Headlamps
.....................................112
Speed Dependent Lamps..................................112
Adjustable Pedals.........................................104
Adjusting the Headlamps
..........................389
Horizontal Aim Adjustment..............................390
Vertical Aim Adjustment...................................389
Adjusting the Pedals....................................104
Adjusting the Steering Wheel....................100 End of Travel Position........................................100
Memory Feature..................................................100
AFS See: Adaptive Headlamps.................................112
Airbag Disposal
...............................................66
Air Conditioning See: Climate Control..........................................165
Air Filter See: Changing the Engine Air Filter..............
379 Alarm
See: Anti-Theft Alarm..........................................96
Ambient Lighting
............................................114
Adjusting the Brightness....................................115
Changing the Color.............................................115
Switching Ambient Lighting Off........................115
Switching Ambient Lighting On........................115
Anti-Theft Alarm..............................................96 Arming the Alarm..................................................96
Disarming the Alarm.............................................97
Using the System..................................................96
Appendices...................................................569
Apps.................................................................510 SiriusXM Traffic and Travel Link........................511
Using Apps on an Android Device..................
511
Using Apps on an iOS Device.........................510
Using Mobile Navigation on an Android Device.................................................................511
At a Glance........................................................21
Audible Warnings and Indicators..............132 Headlamps On Warning Chime
.......................132
Keyless Warning Alert........................................132
Parking Brake On Warning Chime..................132
Audio Control
..................................................101
You can operate the following functions with
the control:........................................................101
Audio System................................................460 General Information...........................................460
605
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index
C
Cabin Air Filter.................................................171
Canceling the Set Speed...........................269
Capacities and Specifications...................439
Air Conditioning System...................................439
Alternative Engine Oil for Extremely Cold Climates............................................................443
Automatic Transmission....................................440
Engine Coolant.....................................................441
Engine Oil.............................................................442
Front Axle.............................................................447
Fuel Tank..............................................................445
Grease...................................................................445
Hydraulic Brake System...................................445
Locks......................................................................446
Rear Axle..............................................................448
Transfer Case.......................................................447
Washer Reservoir...............................................449
Cargo Nets
.....................................................303
Car Wash See: Cleaning the Exterior...............................394
Catalytic Converter
.......................................219
On-Board Diagnostics (OBD-II).......................220
Readiness for Inspection and Maintenance
(I/M) Testing......................................................221
Center Console
.............................................201 Changing a Bulb
...........................................392
LED Lamps...........................................................392
Changing a Fuse
..........................................370
Fuses.....................................................................370
Changing a Road Wheel............................426 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................427
Location of the Spare Tire and Tools............427
Tire Change Procedure....................................428
Changing the 12V Battery..........................387 Battery Management System..........................388
Changing the Engine Air Filter..................379
Changing the Vehicle Wi-Fi Hotspot Name or Password
................................................458
Changing the Wiper Blades.......................391
Checking MyKey System Status.................80 MyKey Distance....................................................80
Number of Admin Keys........................................81
Number of MyKeys................................................81
Checking the Wiper Blades........................391
Childminder Mirror........................................122
Child Restraint and Seatbelt Maintenance..................................................54
Child Restraint Positioning
...........................42
Child Safety......................................................24
General Information.............................................24
Child Safety Locks
..........................................44
Left-Hand Side.......................................................44 Right-Hand Side....................................................44
Cleaning Leather Seats..............................400
Cleaning Products
........................................393
Materials...............................................................393
Cleaning the Engine
....................................396
Cleaning the Exterior...................................394
Cleaning the Headlamps..................................394
Exterior Chrome Parts.......................................395
Exterior Plastic Parts..........................................395
Stripes or Graphics............................................395
Underbody...........................................................395
Under Hood.........................................................395
Cleaning the Instrument Panel and Instrument Cluster Lens...........................399
Cleaning the Interior....................................397 Cleaning Black Label or Presidential
Interior...............................................................397
Cleaning the Wheels...................................400
Cleaning the Windows and Wiper Blades...........................................................396
Clearing All MyKeys.......................................80
Climate............................................................497 Accessing Rear Climate Controls..................500
Accessing the Climate Control Menu...........
497
Directing the Airflow..........................................497
Rear Climate Control Lock Indicator.............500
Setting the Blower Motor Speed....................498
Setting the Temperature...................................498
607
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index
Switching Auto Mode On and Off..................498
Switching Dual Zone Mode On and Off.......498
Switching Maximum Air Conditioning On and
Off......................................................................499
Switching Maximum Defrost On and Off......................................................................499
Switching Rear Auto Mode On and Off........500
Switching Recirculated Air On and Off.........499
Switching the Air Conditioning On and Off......................................................................498
Switching the Climate Controlled Seats On and Off..............................................................498
Switching the Climate Control On and Off......................................................................498
Switching the Heated Exterior Mirrors On and Off......................................................................499
Switching the Heated Rear Window On and Off......................................................................499
Switching the Heated Seats On and Off......................................................................499
Switching the Heated Steering Wheel On and Off......................................................................499
Switching the Heated Windshield On and Off......................................................................499
Switching the Rear Climate Controlled Seats On and Off.......................................................500
Switching the Rear Heated Seats On and Off......................................................................500 Switching the Rear Ventilated Seats On and
Off......................................................................500
Switching the Ventilated Seats On and Off......................................................................500
Climate Control..............................................165
Connected Vehicle......................................454
Connecting the Vehicle to a Mobile
Network............................................................454
Connected Vehicle Limitations.................454
Connected Vehicle Requirements...........454
Connected Vehicle – Troubleshooting.........................................455
Connecting the Vehicle to a Mobile Network........................................................454
Connecting Lincoln Way to the Modem.......454
Enabling and Disabling the Modem..............454
What Is the Modem............................................454
Connecting the Vehicle to a Wi-Fi Network........................................................454
Coolant Check See: Engine Coolant Check............................380
Crash Sensors and Airbag Indicator..........65
Creating a MyKey
............................................79
Programming and Changing Configurable
Settings...............................................................80
Creating a Vehicle Wi-Fi Hotspot.............458 Connecting a Device to the Wi-Fi
Hotspot.............................................................458 Finding the Wi-Fi Hotspot Name and
Password..........................................................458
Cross Traffic Alert.........................................288 Cross Traffic Alert Behavior When Trailer is
Attached............................................................291
Cross Traffic Alert Indicator.............................
292
Cross Traffic Alert Information Messages.........................................................292
Cross Traffic Alert System Limitations...........291
Cross Traffic Alert System Sensors................291
Switching the System On and Off...................291
Using Cross Traffic Alert...................................288
Cruise Control...............................................268
Cruise Control Indicators...........................269
Cruise Control - Vehicles With: Adaptive Cruise Control
.............................................102
Cruise Control - Vehicles With: Cruise Control..........................................................102
Customer Assistance
...................................347
D
Data Recording
................................................12
Comfort, Convenience and Entertainment
Data.......................................................................14
Event Data...............................................................13
Service Data............................................................12
Services That Third Parties Provide..................14
608
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201907, Second-Printing Index